16. Treserva (social security system)
WebbSotis (old social security system)
Giraff (internal invoicing)
Horisonten (accounting)
Prognosprogram (economy)
Winst (procurement portal)
Rappet (client reports)
Personec (HR reports)
Time Care (work schedule)
Winlas Webb (temps worked hours)
Time Care pool (assigning temps)
Lisa (accident reporting)
Adato (rehabilitation process management)
Offentliga jobb (recruiting)
Telephone self-service system
23. • Put in vacation plans - how often?
• Hard to learn
• ”...how did you handle this system, then?”
• Even if each system is used quite seldom …
• … some system is used each month or week.
Used seldom, but ...
78. See the whole picture
Cognitive load is real
Are you really
empowering users?
Once again:
79. Further reading 1
David Boyle:
The Human
Element
Gary Hamel:
What matters
now
John Seddon:
Freedom from
Command &
Control
80. Further reading 2
Gojko Adzic:
Impactmapping
impactmapping.org
Henrik Kniberg:
How we got rid of time reports
– a story of waste elimination
http://bit.ly/1m7424d
81. Sources & links
Investing in mental health pays off, study shows
(May 20, 2014)
http://www.theage.com.au/victoria/investing-in-
mental-health-pays-off-study-
shows-20140519-38k7p.html#ixzz32PFP9UsT
”Enterprise software is the land that UX design forgot”
Breaking Through the Enterprise-UX Disconnect
http://blogs.gartner.com/brian_prentice/2014/01/29/
breaking-through-the-enterprise-ux-disconnect/
82. 17% end user productivity loss:
2012 IT Adoption Insight Survey Reveals Disturbing
Level of Enterprise Productivity Loss (March 5, 2012)
http://sandhill.com/article/2012-it-adoption-insight-
survey-reveals-disturbing-level-of-enterprise-
productivity-loss/
David Graeber on administration
”Of Flying Cars and the Declining Rate of Profit”
The Baffler, March 2012
http://thebaffler.com/past/of_flying_cars
Mental health failing costs business $11b
(May 20, 2014)
http://www.smh.com.au/national/mental-health-
failing-costs-business-11b-20140519-38k5r.html