Equality & Diversity Training ~ Sweet TLC Ltd

Delivering Equality, Cultural Diversity, Faith and Diversity
Management Training

Sweet Training Learning Consultancy is a dynamic, imaginative, committed,
professional and focused organisation with a wealth of experience of working
in the Private, Public, Charitable, Supported Housing, Voluntary and Social
Enterprise sectors.

If you require a fully comprehensive list of our Leadership, Management and
Organisational Development Training and Consultancy Services then do
contact us:: info@sweet-tlc.co.uk

Contents

Page
Our training ethos 1
What is included with our training 2
Examples of course outlines 3-4
Examples of methodology 5-6
Sweet Diversity & Equality Trainers 7
Schedule of Rates 8
Recent & Current Clients 8

South West Office: The Old Co-op, 38/5 Chelsea Road, Easton, Bristol BS5 6AF Page 0 of 8
South East Office: 18 Castlefields, Istead Rise, Northfleet, Kent DA13 9EJ

mobile: 07796 990 220 email: info@sweet-tlc.co.uk web: www.sweet-tlc.co.uk
Reg Co No: 5666504

Our Training Ethos

• We are committed to promoting anti-discriminatory practice in training. This
commitment has enabled us to develop strategies and ways of working that
remove barriers to learning and encourage inclusion. We use participatory
approaches, encouraging people to draw on their experience to develop
their own and each other's learning. Sweet trainers are skilled in allowing
learners to discover their own internal barriers that prevent their personal
and continuous development as managers.

• We deliver training in varied ways to ensure the engagement of all including;
icebreakers, energisers and quizzes while our case studies, role plays and
scenarios are always up-to-date and relevant to the topic.

• We enable people to use theory to inform practice. When presentations are
given they are short, relevant and evidence based. Participants are always
given opportunities to reflect on new information and apply it to their own
experience and workplace.

• Each course involves learners setting immediate and medium-term
individual SMART goals to take back to the workplace. These can then
monitored by his/her line manager.

• The recognition of the diversity of backgrounds, differing learning styles
(activist/theorist/ reflector/pragmatist) and individual preference for small or
large group activity runs through all of our courses.

Honey and Mumford's Learning Styles

Reflector Theorist

Pragmatist Activist


Reg Co No: 5666504

Our Diversity & Equality training services include as standard:

 Preparation of course outlines
 Designing and delivering each course in agreement with the client;
preparation of handbooks, handouts and templates as necessary
(including Large Print format if required)
 All materials make use of plain language, san serif fonts and contain
minimum jargon content
 Copies of PowerPoint slides and additional material generated during
the course are forwarded to each learner for their reference

Evaluation of each course is gathered from the learners and is provided to
the course commissioner in writing.

We believe it important that learning is followed up in the workplace. At an
agreed time we contact organisations to evaluate the effectiveness of our
training.


Reg Co No: 5666504

Examples of Diversity and Equality courses delivered
Example 1: Cultural Diversity and Religious Belief

Aim:
 To stimulate and equip staff for ongoing individual and team
development of Intercultural sensitivity and skills.

Objectives:
 How to deal with unfamiliar names
 Learn what the Race Relations (Amendment ) Act 2000 means to your
organisation
 To provide a supportive forum where participants can express their
beliefs, understanding and questions around different cultural issues
 Learn how to win confidence, establish rapport and concordance with
treatment among BME clients/customers and avoid misunderstanding
in communications
 How to ensure that all service delivery for a culturally diverse
population is user-friendly and results in demonstrably full equality of
outcomes in access and treatment

Outcomes:
Our training programme will compliment the effectiveness of the
organisation’s own HR policies and procedures and performance
management system. We aim to achieve the following outcomes:
• Having managers and staff who value cultural diversity in customer
service
• Having a more supportive culture where individuals feel they can express
and explore their belief-systems, understanding and questions around
different cultural issues
• Creating a continuing cultural shift towards one where teams see cultural
diversity as valued sources of enrichment for all
• Improved organisational performance in terms of expanding circles of
influence across communities
• Creating a more welcoming and supportive environment for existing and
future BME staff
• Having administrative teams that have a more directed and strategic
focus towards community inclusion within the organisation’s operations


Reg Co No: 5666504

Example 2: Diversity Management & Equal Opportunities

1. Course aims, objectives and outcomes

Aim:
 To identify steps to ensure your workplace is welcoming, inclusive and
increasingly representative of different cultures. To explore attitudes
and systems in the workplace e.g. ‘Valuing Individuals and Managing
Diversity’, and how it is possible to aim for a culturally inclusive
workforce and also be an equal opportunities employer.

Objectives:
For course participants to be able to:
 Identify and define the difference between of Equality and Diversity
 Identify the benefits of aiming for an increasingly diverse workforce
 Deal with prejudice, stereotyping and labelling
 Put in place an Equalities and Diversity Strategy for their
team/department

Outcomes:
Our training programme will compliment the effectiveness of the
organisation’s own HR policies and procedures, performance management
system and Diversity Targets. We aim to achieve the following outcomes:
 Organisation on track to meet diversity targets
 Improved working relations with equalities communities
 Improved recruitment practices for new staff
 Improved workforce diversity
 Increased numbers of staff who are capable of recognising and
challenging cultural stereotyping and bias


Reg Co No: 5666504

Examples of methodology used

Methodology Example 1: Exploring the cultural backgrounds of individual
participants

Slide: Participants working in pairs, an exercise used early in the course as a
ice-breaker. Followed by a general discussion of the importance (or
otherwise) and cultural significance of all our names.

Exercise 1 ~ 30 minutes total
Dealing with unfamiliar names: Discussion of
culturally different naming systems; of best practice
for handling spelling problems and pronunciation
difficulties.
Working in pairs:
1. each pair will discuss their names

2. each individual should tell their partner the meaning
of his/her name, who gave it to them, how to spell it,
whether they like it or not,etc

3. the whole group will reconvene and introduce each
other.
7


Reg Co No: 5666504

Appendix 2g continued

Method Example 2: The Diversity Wheel

Diagram (presented in slide form and included in the Handbook) showing:

(i) Those elements of an individual that:

- cannot be altered by them
- can change but are core to a person
- are life experiences that make us different from each other

(ii) Factors that make society unequal


Reg Co No: 5666504

Schedule of Rates

Daily rates for training delivery
 £500 for up to 15 learners (one trainer).
 £800 for over 15 learners (one trainer and one facilitator)

Recent and current clients Include

Walsall Council: Preferred deliverer of Equality & Diversity training to all staff

South Gloucestershire CVS: Delivering Diversity training to Not-for-Profit
Organisations

Freeways Trust, Bristol: Delivering a programme of Diversity Management
training to all managers and assistant managers
across the West of England

Hanover Trust (AtHome): Delivering a programme of Cultural Awarness
training for all their managers across the UK

Environment Agency: Co-ordinating an open access Cultural Awareness
workshop for managers and staff

Connexions: Facilitating a series of half-day Cultural Awarness
workshops for staff


Reg Co No: 5666504

Sweet Diversity & Equality Trainers

Jim McNeill

Jim has long had hands-on experience in the Business, Arts, Public
and Voluntary Sectors. After running his own catering businesses in
the 1970s he moved to Bristol in order to focus on his writing and
performing. During this time he was also employed by Bristol Social
Services Department, where he worked with adults with learning
difficulties. Between1999–2002 Jim was Horticultural Trainer
developing opportunities in horticulture for people with learning
difficulties, individuals with mental health issues and the numerous
happy volunteers who gained invaluable experience at the City Farm.
In 2002 he was appointed Director of Volunteering Bristol. Jim has a 100%
successful record of fundraising and partnership initiatives and is highly experienced
at policy development and strategic planning. He has developed and delivered
successful training courses throughout his career, most recently for the voluntary
sector in the Greater Bristol area as well as providing 1:1 Personal Development and
Time Management programmes for Senior Managers. He is an Associate Member of
the Chartered Institute of Personnel and Development. Jim continues to combine his
love of the arts in a semi-professional capacity and is a respected social historian.

Latif Ismail

Latif is a trainer, business advisor, occasional broadcaster and
freelance consultant. He has worked with various organisations
including the National Crime Squad, Avon & Somerset Constabulary,
East Bristol Youth Housing, Hanover AtHome, Home Office, BBC
Bristol, ITV West and Channel4/More4.
Previously he has worked as a Service Development Officer with
Refugee Action. Latif speaks English, Arabic & Somali.

Colin Dyson

Colin has 15 years of experience working in or managing Day Centres,
hostels, prisons and supported housing. He has run his own training
and consultancy company over the last seven years and has worked
with a broad range of organisations across the homeless and
supported housing sector developing working practise and standards.
As well as experience as an operational manager in the Social Care
sector, Colin’s training is underpinned by a considerable body a
technical knowledge in the delivery of learning to adults obtained
thorough study for a Post Graduate Diploma in Adult and Continuing
Education. Colin has developed particular training experience in
promoting service user participation, assessment skills, evaluation
skills and the management of risk, but is constantly developing new courses to
respond to the developing needs of Social Care providers.


Reg Co No: 5666504

Equality & Diversity Training ~ Sweet TLC Ltd

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