2. Fantastic things happen – to the way we feel, to the way we make other people feel. All this simply by using positive words. - Professor Leo F Buscaglia
3. If you're sincere, praise is effective. If you're insincere, it's manipulative. - Zig Ziglar
11. When someone gives the hospital a gift of $5 and you know he can afford less than that, thank him profusely. When someone gives the hospital a gift of $5,000 and you know he could afford five times that, say "that will help." - Robert H. Schullder