I am an NYC-based UX/UI Designer, passionate about technology and storytelling through different sensory experiences. My daily muse comes from the nuances of human interactions, designing and re-designing, and my relentless curiosity of a 5-year-old.

1. jen ng
UX / UI DES I GNER • PORTF OL IO
h i@ je n n g .c om • 3 47 2 62 2 89 1 • j e nng . com

2. PROJECTS
MENTOR MATCH • A SITE FOR MENTOR S/MEN TEES
PLATFORM: We bsite
R ES ERVE • A D IN IN G APP
PLATF ORM: Wear ab le Technology
THE STRAND • A DIGITAL POP-U P STORE
PLATFORM: Microsite
NY C SA FE • A SAFE TY APP
PLATF ORM: iPho ne A pp + Wearable Technology

3. NYU • PO DFORUM.OR G
RE SE RVE
PROJECT: [WEARA BLES] FOR CLI EN T
The Reserve App l e Wa tc h a pp is a
collaboration wi th two oth er UX De signers &
a team o f Web D e v e l o p m e n t Con sultants.
Our design accom p an ies th e ex is ti ng nati ve
mobile app, a p er s on al con cierge for creati ng
seam less dinin g ex p erien ces .
DURATIO N: 2 weeks
CHALLEN GES: De si g ni ng fo r a small
inter face, adh eren ce to Ap p le’s H uman
Interface Guidel in es , an d d es ign in g for a
dev ice that was n ’t availab le f or testi ng.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , comp etiti ve anal ysi s,
contextual inq ui ry, p ers on as develo pment] ,
wireframing, mock -u p s , p rototyp in g, user
testing, design i teration s
SOLUTION: Des ig n ed a watch app that
notif ies diners of th e mo st e ssential
informa tion. N otif ication s in clud e confi rmi ng
shoulder times , accep tin g/d ecli ni ng al ter nate
reco mmendation s an d r ati n g res taurants.
NEXT S TEPS: Co n tin u e te sti ng w ith nati ve
app an d moni to r use rs’ i nte raction s w i th the
watch o ver time, e xpa nd o n wa tc h features.
PROTOTYPE: APPLE WATCH

4. NYU • PO DFORUM.OR G
37
SURVEYS
12
INTERVIEWS
BUSINESS
SUCCESS
STORIES
ITUNES
APP
REVIEWS
COMPARATIVE
ANALYSES
COMPETITIVE
ANALYSES
RE SE RVE
RESEARCH SOURCES
PROJECT: [WEARA BLES] FOR CLI EN T
The Reserve App l e Wa tc h a pp is a
collaboration wi th two oth er UX De signers &
a team o f Web D e v e l o p m e n t Con sultants.
Our design accom p an ies th e ex is ti ng nati ve
mobile app, a p er s on al con cierge for creati ng
seam less dinin g ex p erien ces .
DURATIO N: 2 weeks
CHALLEN GES: De si g ni ng fo r a small
inter face, adh eren ce to Ap p le’s H uman
Interface Guidel in es , an d d es ign in g for a
dev ice that was n ’t availab le f or testi ng.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , comp etiti ve anal ysi s,
contextual inq ui ry, p ers on as develo pment] ,
wireframing, mock -u p s , p rototyp in g, user
testing, design i teration s
SOLUTION: Des ig n ed a watch app that
notif ies diners of th e mo st e ssential
informa tion. N otif ication s in clud e confi rmi ng
shoulder times , accep tin g/d ecli ni ng al ter nate
reco mmendation s an d r ati n g res taurants.
NEXT S TEPS: Co n tin u e te sti ng w ith nati ve
app an d moni to r use rs’ i nte raction s w i th the
watch o ver time, e xpa nd o n wa tc h features.

5. NYU • PO DFORUM.OR G
“Mandarin Oriental's pillars say 'We will record
customers’ preferences in order to surprise and
delight guests.’”
- KELLY / 22 Y.O. / REGIONAL SALES MANAGER / NYC
CONCIERGES • DINERS • TECH ENTHUSIASTS
- JON / 23 Y.O. / STUDENT / NJ
“After using my smart watch for a while, I figured
out which apps had features that suited my needs.
Then I used my watch differently according to the
new functions I discovered.”
“Concierges should be good listeners, taking
note of your preferences without having to ask
a laundry list of questions.”
- VICTORIA / 28 Y.O. / AUDIO ENGINEER / HOUSTON
RE SE RVE
INTERVIEW HIGHLIGHTS
PROJECT: [WEARA BLES] FOR CLI EN T
The Reserve App l e Wa tc h a pp is a
collaboration wi th two oth er UX De signers &
a team o f Web D e v e l o p m e n t Con sultants.
Our design accom p an ies th e ex is ti ng nati ve
mobile app, a p er s on al con cierge for creati ng
seam less dinin g ex p erien ces .
DURATIO N: 2 weeks
CHALLEN GES: De si g ni ng fo r a small
inter face, adh eren ce to Ap p le’s H uman
Interface Guidel in es , an d d es ign in g for a
dev ice that was n ’t availab le f or testi ng.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , comp etiti ve anal ysi s,
contextual inq ui ry, p ers on as develo pment] ,
wireframing, mock -u p s , p rototyp in g, user
testing, design i teration s
SOLUTION: Des ig n ed a watch app that
notif ies diners of th e mo st e ssential
informa tion. N otif ication s in clud e confi rmi ng
shoulder times , accep tin g/d ecli ni ng al ter nate
reco mmendation s an d r ati n g res taurants.
NEXT S TEPS: Co n tin u e te sti ng w ith nati ve
app an d moni to r use rs’ i nte raction s w i th the
watch o ver time, e xpa nd o n wa tc h features.

6. NYU • PO DFORUM.OR G
VIBRATING NOTIFICATIONS ARE ESSENTIAL & EFFECTIVE
SOLUTION • Save for core call-to-actions
ACCESSIBLE NOTIFICATIONS ADD CONVENIENCE
SOLUTION • Keep content concise enough for
quick glances
BRAND LOYALTY • PURCHASES WITHIN SAME OS
SOLUTION • Make watch extension available for
Android and iPhone users
SIMPLIFIED USAGE OVER TIME
SOLUTION • Keep features to a bare minimum with
easy onboarding
RE SE RVE
KEY TAKEAWAYS
PROJECT: [WEARA BLES] FOR CLI EN T
The Reserve App l e Wa tc h a pp is a
collaboration wi th two oth er UX De signers &
a team o f Web D e v e l o p m e n t Con sultants.
Our design accom p an ies th e ex is ti ng nati ve
mobile app, a p er s on al con cierge for creati ng
seam less dinin g ex p erien ces .
DURATIO N: 2 weeks
CHALLEN GES: De si g ni ng fo r a small
inter face, adh eren ce to Ap p le’s H uman
Interface Guidel in es , an d d es ign in g for a
dev ice that was n ’t availab le f or testi ng.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , comp etiti ve anal ysi s,
contextual inq ui ry, p ers on as develo pment] ,
wireframing, mock -u p s , p rototyp in g, user
testing, design i teration s
SOLUTION: Des ig n ed a watch app that
notif ies diners of th e mo st e ssential
informa tion. N otif ication s in clud e confi rmi ng
shoulder times , accep tin g/d ecli ni ng al ter nate
reco mmendation s an d r ati n g res taurants.
NEXT S TEPS: Co n tin u e te sti ng w ith nati ve
app an d moni to r use rs’ i nte raction s w i th the
watch o ver time, e xpa nd o n wa tc h features.

7. NYU • PO DFORUM.OR G
3:08
Dismiss
Edit Offer
Keep Waiting
Reserve
Carbone
Hi, Evelyn! You
mentioned being
interested in eating at
Carbone, and I have a
table for 2 tonight at 6:30
PM. Would you like it?”
This offer expires at 3:38
PM today.
Let’s Do It
SPECIAL OFFER
PI CTUR ED: [left to right] Native App screensh ot, Ap ple Watch wireframe
RE SE RVE
FEATURE IDEAS
SURPRISE OFFERS
PROJECT: [WEARA BLES] FOR CLI EN T
The Reserve App l e Wa tc h a pp is a
collaboration wi th two oth er UX De signers &
a team o f Web D e v e l o p m e n t Con sultants.
Our design accom p an ies th e ex is ti ng nati ve
mobile app, a p er s on al con cierge for creati ng
seam less dinin g ex p erien ces .
DURATIO N: 2 weeks
CHALLEN GES: De si g ni ng fo r a small
inter face, adh eren ce to Ap p le’s H uman
Interface Guidel in es , an d d es ign in g for a
dev ice that was n ’t availab le f or testi ng.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , comp etiti ve anal ysi s,
contextual inq ui ry, p ers on as develo pment] ,
wireframing, mock -u p s , p rototyp in g, user
testing, design i teration s
SOLUTION: Des ig n ed a watch app that
notif ies diners of th e mo st e ssential
informa tion. N otif ication s in clud e confi rmi ng
shoulder times , accep tin g/d ecli ni ng al ter nate
reco mmendation s an d r ati n g res taurants.
NEXT S TEPS: Co n tin u e te sti ng w ith nati ve
app an d moni to r use rs’ i nte raction s w i th the
watch o ver time, e xpa nd o n wa tc h features.

8. NYU • PO DFORUM.OR G
THE STRAN D
MOCK-UP: MICROSITE
PROJECT: [MICROSITE] CASE STU DY
A microsite for Th e S tran d , an N YC l i terary
institution. As th e s ole U X / UI D es igner, I
designed for an a ssi g ne d pri mary persona +
two secondary p ers on as , wh ile edi ti ng the
e-commerce s i te’s in ven tory to 100 i tems.
DURATIO N: 1 week
CHALLEN GES: Con s olid atin g a s tore w i th
“18 m iles of book s ” in to a cu rated i nventory
of 10 0 product s.
PROCESS: Res earch [b ran d research,
comparative an aly s is , comp etiti ve anal ysi s,
contextual inq ui ry ], c a rd so rti ng , information
arch itecture, w i re fra mi ng, p rototy pi ng, user
testing, design i teration s
SOLUTION: Des ig n ed a bra nde d, 1950s-
theme d, virtual p o p- up sto re featuri ng 100
items with an emp h as is on bri ng ing the
online e xperienc e o ffl i ne via soci al medi a,
an in-store pi ck- u p op tion an d P R strategy.
NEXT S TEPS: Con tin u e te sti ng w ith users
that fall outsid e o f the spe c i fie d p ersonas,
as well as withi n. R ef in e th e desi gn for the
desktop app an d ex p lore p os si bi li ti es for
respon sive de sig ns .

9. NYU • PO DFORUM.OR G
THE STRAN D
PERSONA STUDY
PROJECT: [MICROSITE] CASE STU DY
A microsite for Th e S tran d , an N YC l i terary
institution. As th e s ole U X / UI D es igner, I
designed for an a ssi g ne d pri mary persona +
two secondary p ers on as , wh ile edi ti ng the
e-commerce s i te’s in ven tory to 100 i tems.
DURATIO N: 1 week
CHALLEN GES: Con s olid atin g a s tore w i th
“18 m iles of book s ” in to a cu rated i nventory
of 10 0 product s.
PROCESS: Res earch [b ran d research,
comparative an aly s is , comp etiti ve anal ysi s,
contextual inq ui ry ], c a rd so rti ng , information
arch itecture, w i re fra mi ng, p rototy pi ng, user
testing, design i teration s
SOLUTION: Des ig n ed a bra nde d, 1950s-
theme d, virtual p o p- up sto re featuri ng 100
items with an emp h as is on bri ng ing the
online e xperienc e o ffl i ne via soci al medi a,
an in-store pi ck- u p op tion an d P R strategy.
NEXT S TEPS: Con tin u e te sti ng w ith users
that fall outsid e o f the spe c i fie d p ersonas,
as well as withi n. R ef in e th e desi gn for the
desktop app an d ex p lore p os si bi li ti es for
respon sive de sig ns .

10. NYU • PO DFORUM.OR G
THE STRAN D
PERSONA COMPARISON
PROJECT: [MICROSITE] CASE STU DY
A microsite for Th e S tran d , an N YC l i terary
institution. As th e s ole U X / UI D es igner, I
designed for an a ssi g ne d pri mary persona +
two secondary p ers on as , wh ile edi ti ng the
e-commerce s i te’s in ven tory to 100 i tems.
DURATIO N: 1 week
CHALLEN GES: Con s olid atin g a s tore w i th
“18 m iles of book s ” in to a cu rated i nventory
of 10 0 product s.
PROCESS: Res earch [b ran d research,
comparative an aly s is , comp etiti ve anal ysi s,
contextual inq ui ry ], c a rd so rti ng , information
arch itecture, w i re fra mi ng, p rototy pi ng, user
testing, design i teration s
SOLUTION: Des ig n ed a bra nde d, 1950s-
theme d, virtual p o p- up sto re featuri ng 100
items with an emp h as is on bri ng ing the
online e xperienc e o ffl i ne via soci al medi a,
an in-store pi ck- u p op tion an d P R strategy.
NEXT S TEPS: Con tin u e te sti ng w ith users
that fall outsid e o f the spe c i fie d p ersonas,
as well as withi n. R ef in e th e desi gn for the
desktop app an d ex p lore p os si bi li ti es for
respon sive de sig ns .

11. NYC SAFE
PROJECT: [IPHONE + WEARABLE S] C A S E S TUDY
NYC Safe is a co l l a bo ra ti o n wi th another UX
Designer where ou r d es ign s f or the iP hone
and Appl e Wat ch are u s ed f or th e
prevention, inte rve nti o n, an d rec overy from
sexua l & phys ic a l a ssa ul ts targeted tow ards
the LGBTQ comm u n ity an d w omen.
DURATIO N: 1 week
CHALLEN GES: Des ign in g f or two di fferent
dev ices w ith se am l e ss fe a tures integration .
Interviewing ab ou t s en s itive issu es i nvol vi ng
rape and phys ical as s au lts f or res earch.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , p ers on as
dev elopment], wiref ramin g, mock-ups,
proto typing, us er tes tin g, d es ign iterati ons
SOLUTION: Des ig n ed an Ap p le Watch app
functioning as a p a ni c butto n for e mergency
alerts with ai d of th e iPh on e ap p for
onboarding an d ro ut e p l a nni ng. AP I
integra tion to p ul l d ata in ab ou t op en
busin esses and traff ic volu me.
NEXT S TEPS: Mo re u s er tes ting an d
contextual inq ui ri es . R es earch way s of
reach ing 911 th rou gh th e watch .
Bryan Huchinsx3
Safety happens through
prevention, intervention and
recovery.
SAFE
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CONTACT
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MOCK-UP: IPHONE

12. MOCK-UP: APPLE WATCH
NYC SAFE
PROJECT: [IPHONE + WEARABLE S] C A S E S TUDY
NYC Safe is a co l l a bo ra ti o n wi th another UX
Designer where ou r d es ign s f or the iP hone
and Appl e Wat ch are u s ed f or th e
prevention, inte rve nti o n, an d rec overy from
sexua l & phys ic a l a ssa ul ts targeted tow ards
the LGBTQ comm u n ity an d w omen.
DURATIO N: 1 week
CHALLEN GES: Des ign in g f or two di fferent
dev ices w ith se am l e ss fe a tures integration .
Interviewing ab ou t s en s itive issu es i nvol vi ng
rape and phys ical as s au lts f or res earch.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , p ers on as
dev elopment], wiref ramin g, mock-ups,
proto typing, us er tes tin g, d es ign iterati ons
SOLUTION: Des ig n ed an Ap p le Watch app
functioning as a p a ni c butto n for e mergency
alerts with ai d of th e iPh on e ap p for
onboarding an d ro ut e p l a nni ng. AP I
integra tion to p ul l d ata in ab ou t op en
busin esses and traff ic volu me.
NEXT S TEPS: Mo re u s er tes ting an d
contextual inq ui ri es . R es earch way s of
reach ing 911 th rou gh th e watch .

13. MENTO R MATCH
MOCK-UP: WEBSITE
PROJECT: [WEBS ITE] HACKATHON C HA LLENG E
Mento r Match b ri n gs men tors an d mentees
within th e same organ ization together
through compl emen tary p rof ess ion al
experiences, b ackgrou n d s an d in terests. I
worked w ith a Pro duc t Ma na ge r and three
Web Develope rs as th e s ole UX /UI Designer.
DURATIO N: 2 weeks
CHALLEN GES: Es tab lis h in g and ap pl yi ng the
MVP to push thro u gh to a live si te. Worki ng
with a team with varied s ch ed ul es and no
prior working hi s tory or relations hi p.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , p ers on as
dev elopment], wiref ramin g, mock-ups,
proto typing, us er tes tin g, d es ign iterati ons
SOLUTION: Des ig n ed a web s ite wi th
prior itized fea ture s b as ed on qualitative &
quantita tive re se a rc h.
NEXT S TEPS: Recru it more members and
conduct user t es ti ng an d c o ntex tu al
inquirie s. Integrate s econ d -s pri nt features
and test.

14. MENTO R MATCH
PROJECT: [WEBS ITE] HACKATHON C HA LLENG E
Mento r Match b ri n gs men tors an d mentees
within th e same organ ization together
through compl emen tary p rof ess ion al
experiences, b ackgrou n d s an d in terests. I
worked w ith a Pro duc t Ma na ge r and three
Web Develope rs as th e s ole UX /UI Designer.
DURATIO N: 2 weeks
CHALLEN GES: Es tab lis h in g and ap pl yi ng the
MVP to push thro u gh to a live si te. Worki ng
with a team with varied s ch ed ul es and no
prior working hi s tory or relations hi p.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , p ers on as
dev elopment], wiref ramin g, mock-ups,
proto typing, us er tes tin g, d es ign iterati ons
SOLUTION: Des ig n ed a web s ite wi th
prior itized fea ture s b as ed on qualitative &
quantita tive re se a rc h.
NEXT S TEPS: Recru it more members and
conduct user t es ti ng an d c o ntex tu al
inquirie s. Integrate s econ d -s pri nt features
and test.
PERSONA 1
KEY TAKEAWAYS
INTERVIEW RESULTS
• Interviewees wanted to be paired
with people sharing similar professional
& personal interests.
• All interviewees are currently on
LinkedIn.
• There is a desire to make the
mentorship process more formalized to
increase the level of commitment,
engagement and accountability.
• Everyone is interested in seeing
listings for industry events.
DESIGN SOLUTIONS
• Include information about professional
experience & personal interests in profiles.
• Allow ability to log in via LinkedIn.
• Include availability in profiles to manage
expectations of time commitment.
• Include feature showing Meet-Ups and
industry-related events the mentors &
mentees have attended (to give insight on
their professional & personal interests, and
to offer talking points); and will be
attending (so that mentors & mentees can
meet in person to see if they are a good
match).

15. MENTO R MATCH
PROJECT: [WEBS ITE] HACKATHON C HA LLENG E
Mento r Match b ri n gs men tors an d mentees
within th e same organ ization together
through compl emen tary p rof ess ion al
experiences, b ackgrou n d s an d in terests. I
worked w ith a Pro duc t Ma na ge r and three
Web Develope rs as th e s ole UX /UI Designer.
DURATIO N: 2 weeks
CHALLEN GES: Es tab lis h in g and ap pl yi ng the
MVP to push thro u gh to a live si te. Worki ng
with a team with varied s ch ed ul es and no
prior working hi s tory or relations hi p.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , p ers on as
dev elopment], wiref ramin g, mock-ups,
proto typing, us er tes tin g, d es ign iterati ons
SOLUTION: Des ig n ed a web s ite wi th
prior itized fea ture s b as ed on qualitative &
quantita tive re se a rc h.
NEXT S TEPS: Recru it more members and
conduct user t es ti ng an d c o ntex tu al
inquirie s. Integrate s econ d -s pri nt features
and test.
PERSONA 1
PERSONA DEVELOPMENT
ELIZA JACOBS
LOCATION: Boston, MA
HOMETOWN: Santa Barbara, CA
AGE: 23-years-old
TITLE: Program Coordinator
EXPERIENCE: 6 months
PAIN POINTS
• Conflicting schedules with mentor.
• Being paired with someone she can’t relate
w/personally and professionally.
NEEDS
• To be paired with someone who identifies w/
her academic past, where she’s from and can
identify w/her strengths and weaknesses.
• To work with someone who can give career
advice, but is relatable on a personality level
who shares similar interests.
KEY FEATURES
• Hometown
• Bio
• Email address
• Interests
• Fun Fact
• Availability
• Filters on skills to learn
• Years of mentoring experience listed
• Testimonials
“I want to know how to get from good to great.”

16. MENTO R MATCH
PROJECT: [WEBS ITE] HACKATHON C HA LLENG E
Mento r Match b ri n gs men tors an d mentees
within th e same organ ization together
through compl emen tary p rof ess ion al
experiences, b ackgrou n d s an d in terests. I
worked w ith a Pro duc t Ma na ge r and three
Web Develope rs as th e s ole UX /UI Designer.
DURATIO N: 2 weeks
CHALLEN GES: Es tab lis h in g and ap pl yi ng the
MVP to push thro u gh to a live si te. Worki ng
with a team with varied s ch ed ul es and no
prior working hi s tory or relations hi p.
PROCESS: Res earch [s u rveys , i ntervi ew s,
comparative an aly s is , p ers on as
dev elopment], wiref ramin g, mock-ups,
proto typing, us er tes tin g, d es ign iterati ons
SOLUTION: Des ig n ed a web s ite wi th
prior itized fea ture s b as ed on qualitative &
quantita tive re se a rc h.
NEXT S TEPS: Recru it more members and
conduct user t es ti ng an d c o ntex tu al
inquirie s. Integrate s econ d -s pri nt features
and test.
PERSONA 1
NEXT STEPS: FEATURES
mentor match
sign out
about contact
mentors
profile
mentees filter | clear filter
forum
testimonials
events
reminders
inbox
2
Interviewees expressed
interest in a messaging
functionality & storage for
docs relating to their
mentors/mentees in the
Mentor Match account, as
well as to receive reminders
about upcoming meetings
and check-ins.
[USER RESEARCH]
The majority of interviewees
said they would be
interested in seeing industry
events on the site, along
with who within the company
is attending.
[USER RESEARCH]
Some expressed interest in a
discussion forum for real-
time resources and
community discussions.
[USER RESEARCH]
3
1
1
2
3

17. h i@ je n n g. co m • 347 2 62 28 9 1 • je nng .c om