What will voice interactions look like in ten years and what does this mean for designers? I'll talk about the rise of the voice user interface (VUI) and where this exciting new interface could be headed. https://youtu.be/QRNkD6O2vLA
1. The Future of Voice UI:
From Mediocre to Magical
Jeff Humble
Head of Design
JeffBumbles
2. Jeff Humble
Head of Design
JeffBumbles
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3. The Rise of the Voice Interface
A VUI in Every Home
7 Reasons VUIs Will Be Magical
Jeff Humble
Head of Design
JeffBumbles
17. COMMAND-AND-CONTROL
Users explicitly indicate when they
want to speak
Closed conversation with beginning
and end
User can give a command at any
time (using explicit action/wake
works)
(mediocre)
18. COMMAND-AND-CONTROL CONVERSATIONAL
Users are not required to indicate
when they are going to talk
Longer back-and-forth between
user and VUI
Uses natural turn-taking
techniques: asking a question,
pauses, explicit direction
(mediocre) (magical)
Users explicitly indicate when they
want to speak
Closed conversation with beginning
and end
User can give a command at any
time (using explicit action/wake
works)
25. What if someone
is listening?
Ulrich Mühe as Gerd Wiesler in The Lives of Others
26. The conceptual model of a bugged flat
• Microphone is always on
• It’s being recorded or actively listened to
• There are NO signifiers that someone is listening
27. The reality of all smartphone owners
• 2 Cameras
• 1 GPS unit
• 1 Microphone
57. Hey Joe. You sound sick. Shall I cancel your 9AM
meeting and make you a hot tea?
Ugh…Morning, Google
58. Remember how you told me that
you wanted to prioritise your
career over finding a partner?
Google, am I in love with Jason?
59. Remember in our last session when we talked
about cycles of depression? Have you thought more
about that since our last session?
Hey, Google. I’m
feeling down today.
60. Congratulations on pronouncing your first word, Evelyn!
I’m going to call your mother and father into the room.
Ga…ga…ga…Google!
61. I’m just fine, Gladys. You sound like you’re feeling much
better today. Want to pick up our chat from yesterday?
Why, hello Google. How are you, deary?
62. 1. The visually impaired can take full advantage of today’s tech
2. Talking is faster than tapping
3. Voice is hands-free, eyes-free, and omnidirectional
4. VUIs are cheaper & smaller than touchscreens
5. The device can change, but the UX remains the same
6. Speech conveys more meaning than text
7. Our interactions with technology become more human