This document discusses Etsy's taxonomy and categorization of items for sale on its marketplace. It shows examples of items that surprised Etsy due to being placed in unexpected categories. Etsy aims to describe items in a way that makes sense to both buyers and sellers, and acknowledges that creative businesses have strong ties to the identities and categories of the items they sell. The goal is to continuously understand audiences and inventory, accept imperfections, and optimize the system for change.
5. 5
Etsy Empowerment Loop
SELLER
Pursues craft,
grows business
ETSY
Invests in the
platform and
delivers a global
base of buyers
ETSY
Facilitates the
transaction
BUYER
Finds unique
goods that are
hard to find
elsewhere
6. 6
By the Numbers
6
1.6M
active sellers
AS OF DECEMBER 31, 2015
24M
active buyers
AS OF DECEMBER 31, 2015
$2.39B
annual GMS
IN 2015
35+M
items for sale
AS OF DECEMBER 31, 2015
Photo by Kirsty-Lyn Jameson
12. 321
12
DescribeFind Ship
Figure out what
we actually sell.
Describe it in a
way that makes
sense to buyers &
sellers.
Good enough is
better than
perfect.
Goals
14. 14
In an open marketplace, creative independent businesses
sell the darnedest things.
Inventory
15. Plain Colour Fleece Italian Greyhound
Jammies/Pajamas/Snowsuit Pink, Pur…
$25.30shadedmoon
Pet Supplies
Pet Supplies > Pet Clothing,
Accessories & Shoes > Pet Clothing >
Pet Tops (7,525 items)
15
16. Snort Industries, Bathat Sport, the
adorable Polartec hat that protects ears.
$22.00snorfindustries
Pet Supplies
Pet Supplies > Pet Clothing,
Accessories & Shoes > Pet Clothing >
Pet Hats & Wigs (2,117 items)
16
17. Carmen Miranda Inspired Cat Hat /
Kitty Fruit Salad
$20.00NotsoKittyShop
Pet Supplies
Pet Supplies > Pet Clothing,
Accessories & Shoes > Pet Clothing >
Pet Hats & Wigs (2,117 items)
17
18. Knit Coffee Cozy with Felt Heart
Embellishment
$5.99207North
Cozies
Home & Living > Kitchen & Dining >
Drink & Barware > Drinkware > Cozies
(22,098 items)
18
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In an open marketplace, creative independent businesses
have strong emotional ties to their items.
Identity
29. STARHAVEN
“We are ARTISTS, not wholesalers. Buyers
come to Etsy looking for unique handcrafted
work, not stuff they can find at a department
store. I hate that new dropdown bar, it treats
everything here like mass-produced
merchandise. Work that doesn't fit their
department store layout never gets noticed. If
Etsy REALLY wants to boosts sales, and secure
its niche, it needs to promote an art section.”
29
30. 30
“This medium is not a sub, sub, sub of something else. It is a category all its
own … you are penalizing the potter and ceramic artist by not listing "Fine
Ceramic Art," on the top of the page.”
Terrance Lazaroff of Zalt57 in Montreal, CA
Photo by Zalt57 6530
33. 33
continuously work to understand your
audiences and your inventory.
accept the imperfections of any system.
optimize for change.
WHAT WE LEARNED: