Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Agile india leading managing-following - keynote v5 for sharing
1. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Leading - Following – Managing
You can help your group thrive
Isabel Evans fbcs citp
www.isabelevans.uk
Namaste, Agile India
2. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
How can we thrive?
• It is hard sometimes…
– to be in a team, to lead or to follow
– to manage people and projects
• Other people are hard to understand
– they seem to behave and think differently to us
• Sometimes
– we feel treated badly
– people get in our space and interfere
– we feel rejected by others
– we feel used
– and helpless
what can we do about it?
3. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Leadership case study: Mike
“…Mike … was low-ranking
By judicious use of (…noise directed…) toward his
superiors, he bluffed his way to the alpha
position…
For sometime after this Mike seemed unsure of
himself
and seized every opportunity to display vigorously as
though to impress any males nearby;
often too he attacked females for no obvious reason as
he was tense…”
4. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Leaders, Managers, Followers:
We are animals, often in teams
We work in teams. Teams that have goals, that work together to
solve problems, that sometimes squabble and make up. How people
in the group behave depends on the styles of leadership,
management and followership adopted in the group, and on each of
our individual behaviours.
Pictures of animals – solitary and in groups
5. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Orcas – apex predator hunters
• Alpha female leads
• Roles and experiences
• Hunting emotion – joy
• Teamwork
• Leader
• Manager
• Followers
• Team members can play and make mistakes
6. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Wolves – predator hunters
• Don’t have such ease…
• Hunting emotion – desperation
• Super focused exertion
• Will eat mice in winter
• Teamwork
• Leader
• Manager
• Followers
• No place for mistakes – succeed or die
• A lone wolf is a sick wolf
7. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Chimpanzees – opportunistic hunters
• Sometimes coordinated, sometime they just grab
a chance…
• For large prey (e.g. baboons) will request help
from others
• Hunting emotion – excitement
• Teamwork (sometimes)
• Leader
• Manager
• Followers and roles…
• Fight your way up the hierarchy…
• But only with the help of allies…
8. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Parasites and symbionts
• No Teamwork?
• No Leader?
• No Manager?
• No Followers?
• Uneasy alliances?
• Unconscious “cooperation”?
9. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Some parasites are quite attractive – but
still make hard work for their team…
10. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Leaders, Managers, Followers:
We interact in different ways…
11. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Leadership Quadrants
Feelers
Feelers
Muddlers
Thinkers
Engagers
Relational
Rational
http://leadership.org.au/resources/leadership-models-tools/
12. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Follower Types
Pragmatics
The Alienated
Yes-People
level of critical thinkingpassive
active
Star Followers
Sheep
After Kelley
13. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Sheep: passive, require
external motivation,
lack commitment and
require constant
supervision
Yes-People: committed to
the leader and the goal /
task / leader / team.
Conform, do not question
decisions or actions,
defend their leader
The Pragmatics: not trail-blazers; will not stand
behind controversial or unique ideas; vote with
majority; stay in the background
Alienated: negative, attempt to stall
or bring the group down, constantly
questioning, view themselves as the
rightful leader, critical of the leader
and fellow group members
Star Followers: positive, active,
and independent thinkers, will
not blindly accept the decisions
or actions; Can succeed without
the presence of a leader.
Kelley
14. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Effective star followership
Self
management
Commitment
Competence Courage
Star
followership
Kelley
15. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Effective star leadership …. the same!
Self
management
Commitment
Competence Courage
Star
leadership
16. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
from Australian Leadership Foundation
17. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Controlling Leader:
what type of followers?
L
High Authority
Low Autonomy
High Work Output
Low Time Input
No Engagement
Meaningful work?
Which followers can work easily in this environment?
18. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Guiding Leader:
what type of followers?
Medium Authority
Medium Autonomy
L
Decreased Work Output
Increased Time Input
Increased Engagement
Meaningful work?
Which followers can work easily in this environment?
19. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Collaborating Leader:
what type of followers?
Low Authority
High Autonomy
L
Lower Work Output
Higher Time Input
Better Engagement
Meaningful work?
Which followers can work easily in this environment?
20. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Leaders, Managers, Followers:
We are animals of habit & territory…
21. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Is your office a cage?
- Managing territory -
Personal space
Home range
Territory
Flight distance Alert distance
Continually
panicky
Continually
alerted Can retreat
Pathological
behaviour
Able to roam
Hyperagressive CoexistAlerted
After Ellis
22. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Safety and danger
- home range and new territory -
Pathological
behaviour
Able to roam
Known territory
Fearful or fearless
exploration of new
territory?
Start support, coaching,
mentoring – team and individual
Pathological
behaviour
Able to roam
Known territory
Fearful or fearless
exploration of new
territory?
Start support, coaching, mentoring
– team and individual
Ellis
23. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Water voles and other small rodents
http://link.springer.com/article/10.1007/s10071-010-0338-5
24. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Leaders, Managers, Followers:
We are animals who can reason & learn
25. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Mentoring and Coaching
Driven by
mentee
listen
Mentor
1 to 1
Driven by
coach
tell
Coach
groups
26. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Changing styles through coaching
Direction
Guidance
Supporting
Listening
Engaging
27. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Influence, Habits and Triggers
Cue Reward
Routine
New
routine
The Power of Habit: Why we do what we do and how to change By Charles Duhigg
Trickster Makes This World By Lewis Hyde
Healthier
reward
Identify the routine
Experiment with rewards
Isolate the cue
Have a plan
New cue
Disrupt
your habit
28. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Coaching: “Say this mantra and be
compassionate to yourself, first”
29. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Mentoring:
“What is your purpose?”
Be Happy - Do Good
Leave the world a better place
than I found it
30. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
In order to thrive…
• Remember, we are animals, often in teams
– Leaders, managers and followers
• We interact in different ways…
– Different people - different leadership styles
– Different people - different followership styles
• We are animals of habit & territory…
– Respect other people’s habits & territory
• We are animals who can reason & learn
– You can change yourself (mentoring, coaching)
– You can influence others (mentoring, coaching)
– Be(a)ware of parasites
– You can be happy, you can do good
– Leave the world a better place than you found it
31. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
Leading - Following – Managing
You can help your group thrive
Isabel Evans fbcs citp
www.isabelevans.uk
Namaste, Agile India,
Thank you for listening
32. Be happy - do good - leave the world a better place than you found it
Isabel
Evans
References
• https://en.wikipedia.org/wiki/List_of_solitary_animals
• http://www.lucidity.org.uk/animal/
• BBC wildlife documentaries e.g. Frozen Planet
• Jane Goodall: The Chimpanzees of Gombe
• Hegel: http://bit.ly/2aHszAH
• Catherine Hezser: http://bit.ly/2a83sTo
• Berne: Games people play
• Abe Wagner: The transactional manager
• Warren Bennis: On Becoming a Leader http://bit.ly/K2hcAH quoted in http://www.buzzle.com/articles/autocratic-
leadership-style.html
• http://bit.ly/2bn4OxL
• http://bit.ly/1JnwcUd
• Leadership Styles diagram from Australian Leadership Foundation tweeted by Sharon Robson
• https://en.wikipedia.org/wiki/Followership
• Ellis: Animal behaviour and its implications
• Raes & Evans Workshop: Leave me alone, I’m hiding from my team
• Thomas: Workshop: Becoming a Programme Test Manager (www.badgerscroft.com)
• Evans: Achieving Software Quality Through Teamwork
• http://link.springer.com/article/10.1007/s10071-010-0338-5: Decision making at a crossroad: why to go straight ahead,
retrace a path, or turn sideways? Miller, M. & Eilam, D. Anim Cogn (2011) 14: 11. doi:10.1007/s10071-010-0338-5
• Charles Duhigg: The Power of Habit Why we do what we do and how to change
• Lewis Hyde: Trickster makes this world
• Harty: Bridging the Gap Between Testers and Developers EuroSTAR 2004
• http://www.forbes.com/sites/lizryan/2016/06/25/ten-policies-youll-find-in-every-toxic-workplace/#a2dce16618e6
• Australian Leadership Foundation Leadership Styles matrix, tweeted by Sharon Robson
• Raes & Evans “Leave me alone! I’m hiding from my team!”
