INBOUND 2015

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Rapid Customer Rapport
Giving your customers and audience
the gift of understanding
Joel Mark Witt
TM

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Value Focus: How others are impacted emotionally
Needs: All people to be in relationship
Seeks: Agreement in discussion, approval
Insight: Social systems, dynamics between people, status
Harmony – What gets everyone’s needs met?
• Show genuine concern for other people (beyond just them)
• Observe unspoken social contracts
• Connect as people first, then introduce ideas
• Use social proof
TM

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Real world examples:
Harmony – What gets everyone’s needs met?
(Email capture) “Put your name and email address below so I can stay in
touch with you!”
(About page) “The purpose of this community is to help each other
create and finance sustainable lifestyles doing what we love best on our
own terms. Money is strictly a vehicle that will help get us to where we
want to go and support the people we care about most.”
(About Me) “My transformation caught the eye of people around me who wanted to know how I
became so happy, glowing, and healthy…”
(Sales Letter Ending) And never forget… I believe in you!
TM

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Value Focus: How the self is impacted emotionally
Needs: To act with inner alignment
Seeks: Self-expression and to sympathize
Insight: Ethical implications, the ‘gray scale’ of good vs. evil
Authenticity – What’s true to who I am?
• Speak to their individuality
• Talk in the language of championing causes
• Be transparent about core values
• Use personal stories
TM

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Authenticity – What’s true to who I am?
Real world examples:
(Email capture) “Enter Your Email Below For Tips, Techniques …Join The
Revolution!”
(Social media update) Try not getting so focused on what people
think. Try focusing on what they're feeling and needing. It's at least a
thousand times more connecting.
(Sales letter) “And, there’s nothing to be ashamed of. You should be PROUD that you’ve taken the
courage to step-up and handle this problem in your life, once and for all.”
(TV Commercial jingle) “I gotta be me.”
TM

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Accuracy – What makes analytical sense?
Value Focus: Is this information logical?
Needs: All thoughts to be congruent
Seeks: Inconsistencies in discussion, roots out bias
Insight: Thought systems, recognizes ‘untruths’
• Present concepts clearly
• Avoid ‘public opinion’ persuasion
• Use ‘radically honest’ language, don’t be afraid to swear
• Anticipate objections in logic and overcome them early
TM

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Accuracy – What makes analytical sense?
Real world examples:
(Interview) “Marketing is the art of leveraging yourself.” (Leverage,
leverage, leverage.)
(About page) “Raised in a trailer park, then working in a gas station and
studying Kung-Fu full-time…”
(Sales letter) “What it really consists of is scientific research that is comprehensive in its nature.”
(Famous speaking mantra) “Buy my shit, buy my shit, buy my shit.”
TM

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Effectiveness – What works?
Value Focus: What is realistic and works in the ‘real world’
Needs: Metrics, resources and to accomplish objectives
Seeks: To implement ideas
Insight: The true utility of concepts, and the talents of others
• Present how an idea is useful
• Express ideas in a functional, linear progression
• Cuts to the chase – wants to get to the bottom line quickly
• Has no patience with marketing funnels that aren’t well-thought out
TM

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Real world examples:
(About page) Get started today and you can experience what [they]
deliver time and time again: Speedy Results. Real Transformation.
(Sales letter) “…a proven, step-by-step process that shows you exactly
how to launch a product in precise detail. It shows you exactly what to do
every step of the way, right down to which blog post to release when, and
what to say in every email.”
(About page) “My background includes a track record as a top performer in direct sales, as a
powerful and effective sales trainer and recruiter.”
(Email capture) “Are you ready to focus and follow through to get results?”
Effectiveness – What works?
TM

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PersonalityHacker.com
Twitter: @personalityhack
Joel Mark Witt