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INBOUND15
THE VOICE IN
BIG DATA
Damon Cronkey
SVP, Business & Corporate Development,
SurveyMonkey
INBOUND15
Half of Germans and
Americans and 42%
of Chinese report
their employers have
spent substantial
time, money and
energy on big data.
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1 in 3
people say their big data
investments have not
paid off, or are unsure if
they have.
Data disillusion
INBOUND15
Implicit Data
Explicit Data
INBOUND15
Implicit Data
INBOUND15
Gym Membership $272
Teeth Whitening $88
Hotel Rooms $210
How “Big Data” Can Predict Your Divorce, ABC News/Nightline, December
2012
INBOUND15
Beer Brand Switch = Divorce
INBOUND15
Predictive analytics is
the hot new job
INBOUND15
How Companies Learn Your Secrets, The New York Times Magazine, February
2012
The pregnancy prediction score
INBOUND15
How Companies Learn Your Secrets, The New York Times Magazine, February
2012
INBOUND15
INBOUND15
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Explicit Data
INBOUND15
Data dinosaur
Time consuming
Expensive
Not scalable
INBOUND15
Explicit Data
at Scale
29Mquestions answered
3Msurvey responses
In One Day
INBOUND15
“Sales of most big, luxury sport-
utility vehicles are up in 2007, like
the Land Rover, Range Rover,
along with several large (and
expensive) SUVs from non-luxury
brands, like the Chevrolet
Suburban”
Source: AutoData 2007
Current SUV sales
remain steady in 2007
INBOUND15
What are you looking
for in your next car?
Market Research Driving Product Development at Ford Motor Company
Fuel
efficiency
INBOUND15
Job exit by women
The Happiness Machine, Slate, January 2013
INBOUND15
What was the primary reason
for leaving the company?
The Happiness Machine, Slate, January 2013
70%
60%
50%
40%
30%
20%
10%
Maternity
Leave
INBOUND15
Implicit + Explicit
INBOUND15
Implicit + Explicit = Question Bank
Gets past
the blank
page
challenge
Question
Bank helps
customers
write better
surveys
INBOUND15
Build your own big data
INBOUND15
survey
explicit data
action
implicit data
Turning questions into confidence
INBOUND15
THANK YOU.

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