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Marketing in a
        g
Recession
      Mike Volpe       Ellie Mirman
VP Inbound Marketing   Inbound Marketing Manager
            HubSpot    HubSpot

   Twitter: @mvolpe    Twitter: @ellieeille
How to Participate on Twitter




         Step One
         1. Login to your Twitter account
              g      y
         2. Comment and ask questions 
         including the hashtag “#hubspot”
How to Participate on Twitter




               Step Two
               1. Go to http://search.twitter.com
               2. Search for “#hubspot”
Stock Market
Recession
Recession
Layoffs
Tough Times
Challenges & Opportunities
  Budget         Use Brain, 
   Cuts          Not Budget
  Longer         Cheap Lead 
Sales Cycles
S l C l           Nurturing
                  N t i
Lower Lead       Generate 
Close Rates
Close Rates     More Leads
                More Leads
Outbound Marketing


                     800-555-1234
                     Annoying
                     Salesperson
Inbound Marketing

Blog
   g          SEO     Social Media
Rethinking Marketing
Outbound Marketing    Inbound Marketing
• Telemarketing       • SEO / SEM
• Trade shows         • Blogging
• Direct mail         • Social Media
• Email blasts        • RSS
• Print ads           • Free tools/trials
• TV/radio ads        • Public Relations

 Interruption           Permission
Budget vs. Brains




Flickr:
Flickr: Refracted Moments             Flickr:
                                      Flickr: Gaetoan Lee
Outbound vs. Inbound Marketing
1. Find a “targeted” list     1. Do inbound marketing
2. Call, email
2 Call email, mail the list   2.
                              2 Attract people to your
3. Most of them (97%)            business
   have no interest           3 Qualify out those that
                              3.
4. Those that have               are interested, but not
   interest need to be           a fit for you (50%)
   qualified, and sold on     4. Engage with those that
   your company                  are interested and a fit
   Lots of time, effort          Don’t waste time,
   and money wasted              effort, money on
   on uninterested               uninterested
   prospects                     prospects
Outbound Marketing
1. Find a “targeted” list     • 10,000 people on list
2. Call, email
2 Call email, mail the list   • Mail email call at cost
                                Mail, email,
3. Most of them (97%)           of ~$5+ each
   have no interest           • $50 000 investment
                                $50,000
4. Those that have            • 300 respond to this
   interest need to be          outbound marketing
   qualified, and sold on     • 200 are qualified leads
   your company
                              • Cost per lead = $250
Inbound Marketing
1. Do inbound marketing       • Software + tools ~$4K
2.
2 Attract people to your      • Invest 25% of your time
   business                     for 3 months
3.
3 Qualify out those that      • 400 people download
   are interested, but not      your ebook
   a fit for you (50%)        • 200 are qualified leads
4. Engage with those that
   are interested and a fit   • Cost per lead = $20
                              • Cost including time @
                                $75K per year = $45
                                per lead
Outbound vs. Inbound Marketing
                 Outbound    Inbound 
                 Marketing   Marketing
Cash Cost        $50,000     $4,000
Cash Cost per    $250
                 $           $20
                             $
Lead
Time             25 Hours    10‐15 Hours / 
Investment                   Week
Total Cost per   $255        $45
Lead
Budget (Outbound) vs. Brains (Inbound)




Flickr:
Flickr: Refracted Moments    Flickr:
                             Flickr: Gaetoan Lee




Outbound Marketing          Inbound Marketing
Rich, Lazy, Boring,         Cheap, Creative, Exciting
Inefficient                 Efficient & Effective
Examples of
  Cost-Effective
Inbound Marketing
Be Your Own Media

 “Think like a p blisher”
               publisher”
-- David Meerman Scott
What to Publish?

•   Blog
       g
•   Podcast
•   Videos
•   Photos
•   Presentations
•   eBooks
•   News Releases
Where to Publish?
Start a TV Show




                  Flickr:
                  Flickr: Matti Mattila
We don’t need no stinkin’ TV network.




       2,000 do
        ,000 downloads to date
                  o ds o d e
           www.HubSpot.tv
Promote Your Content




                       Flickr:
                       Flickr: ClintJCL
Promote Your Content
Promote Flattering Content
Rethink Content
What Content Do You Have?

• Content to match b er phase and concerns
                   buyer

• Do you have content targeted to buyers in
  today’s economy?
Blog




       Flickr:
       Flickr: Annie Mole
Blog
Tips You Might Not Know

• Start before you ha e a prod ct
                o have product
• Start before you have a website
• Start before you have anything

• All you need: a rough market and some ideas

• A blog can launch a company
Biggest Blogging Mistake
Don’t use a “free” URL from a blog service

• HubSpot.blogspot.com – NO!
• HubSpot typepad com – NO!
  HubSpot.typepad.com
• HubSpot.wordpress.com – NO!

• Blog.HubSpot.com – Yes
• HubSpot.com/Blog – Yes
• SmallBusinessHub.com – Yes
Blog as Lead Nurturing
•   No spam filters on RSS
•   RSS follo s to ne jobs email doesn’t
         follows new jobs,
•   People can comment
•   Build a relationship with your company
•   Easily shared content

• Side benefits
    • Social media performance
    • S O performance
      SEO     f
Q&A / Discussion Forums




Flickr:
Flickr: chelmsfordpubliclibrary
Participate in Q&A
• Facebook
  Discussions

• Yahoo!
  Answers

• LinkedIn
  Q&A and
  Discussions
Q&A / Discussion Forums

• Short tho ghtf l ans ers
  Short, thoughtful answers

• Links to (your) blog and tools

• First answers are better

• Long term, long tail strategy
Use SEO




          Flickr:
          Flickr: ClintJCL
25% of SEO = On Page (Visible)
• Page Title

• URL

• H1,H2,H3 tags


• Page Text
   • Bold
25% of SEO = On Page (Invisible)
• Description



• Keywords


• Alt text on images
75% of SEO = Off Page
• Recommendations from friends
 1.
 1 “I know Mike Volpe”
 2. “Mike Volpe is a marketing expert”
 3 You trust the person saying this
 3.


• Links are online recommendations
 1. A link: www.HubSpot.com
 2.
 2 Anchor text: Internet Marketing
 3. Link is from a trusted website
Groups




Flickr:
Flickr: Vidiot
Start Groups




     14,000 M
     14 000 Membersb           2,100 Members
#6 in search for “marketing”
Build a Group
• Generic Title (“Pro Marketers”)

• Invite employees, customers and friends

• Post on your blog, website, etc.

• Then it spreads virally (or repeat the steps)
                          (or,
Manage a Group
• LinkedIn
  • Start discussions
  • Download email list, send newsletter


• Facebook
  • Start discussions
  • Upload photos, videos
  • Send updates


• Quality Content
Traffic, Leads and Customers
                        Visitors from ZDNet




             Visitors          Leads          Customers
TechCrunch   5,289             754            12
ZDNet        834               72             3
Twitter      511               28             1
Internet Marketing Scorecard
Budget (Outbound) vs. Brains (Inbound)




Flickr:
Flickr: Refracted Moments    Flickr:
                             Flickr: Gaetoan Lee




Outbound Marketing          Inbound Marketing
Rich, Lazy, Boring,         Cheap, Creative, Exciting
Inefficient                 Efficient & Effective
Priorities
•   Cut cost per lead
•   C t lo ROI programs
    Cut low
•   Cut non-lead gen activities
•   Improve lead quality
•   Increase lead generation
•   Focus on ROI measurement

• Use inbound marketing…
Recession Marketing Plan

•   Buy HubSpot
    B H bSpot
•   Buy “New Rules of Marketing & PR”
•   Buy video camera
•   Dedicate time to inbound marketing

• Cost: $20/day for 2009
Thank You!

                    Learn more about HubSpot: 
                    Learn more about HubSpot:
                 http://www.hubspot.com/demo
                          Become a Fan:
                          Become a Fan:
                  http://facebook.hubspot.com


      Mike Volpe                        Ellie Mirman
VP Inbound Marketing                    Inbound Marketing Manager

   Twitter: @mvolpe                     Twitter: @ellieeille
HubSpot
Inbound Marketing System
Inbound Marketing System

                Content
    SEO       Management       Blogs

          Landing         Social
           Pages          Media

                   Lead
               Intelligence


                    CRM
Getting Found: On-Page SEO
                      Keyword Grader
             •   Determine what k
                 D        i     h keywords tod
                 optimize your pages around based
                 on relevance, search volume, and
                 how difficult it will be to rank on the
                 first page of Google
             •   Identify critical long tail words (high
                 conversion rates, low competition)
             •   Monitor your rank against
                 competitors for each
                 keyword/phrase
             •   Determine the specific page on
                 your site that is ranking for each
                 y                         g
                 keyword(phrase) and how to make
                 further improvements
Getting Found: Off-Page SEO
                         Link Grader
              •   Identify opportunities to generate
                  more return from your existing
                  links
              •   Monitor your live inbound links
                  and which inbound links are
                  producing the most value for you
              •   Aggregate your competitors
                  inbound links to discover new link
                  building opportunities that you
                  have not taken advantage of
Getting Found: SEO for Your Whole Site

                              Page Grader
                   •   Analyze each page of your site to
                       see which produce the most
                       value for you (traffic, leads,
                       ranked k
                          k d keywords, li k )
                                       d links)
                   •   Automatically recommend
                       improvements to optimize each
                       page of your site
                              f       it
Getting Found: Blogosphere
                          Blogging
             •   Enable
                 E bl easy, natural process to
                                     l
                 consistently update content on
                 your site, achieve more frequent
                 search engine crawls, and
                 improve authority
                 i           th it
             •   Develop an audience of email
                 and RSS subscribers
             •   Attract more inbound links (“link
                                            ( link
                 bait”)
             •   Write keyword rich content to
                 attract more high conversion rate
                 traffic
Track Your Competitors
Lead Intelligence

         •   Track the full path of all of your
             leads through your web site
         •   Automatically develop more
             intelligence around each lead
             (number of visits, time on site,
             pages visited, comments written
             on blog, documents downloaded,
                     g
             information submitted via web
             forms created)
         •   Increase close rate through
             i
             improved l d quality
                       d lead    lit
Making Better Marketing Decisions
                              Analytics
                 •   Integrated reports in HubSpot
                     software allow you to understand
                     the effects of all your marketing
                     activities so you can optimize
                        ti iti                ti i
                     your efforts and allocate your time
                     and money towards the programs
                     that generate the most leads and
                     sales for your business
Actionable Marketing Insights
                            HubFeed
               •   HubFeed “watches” your Internet
                   marketing efforts and delivers
                   highlights and actionable insights
                   based on your d t
                   b    d         data
HubSpot Methodology and Consulting

                 •   Our Internet Marketing Consultants
                     are experienced in all aspects of
                     online marketing and specifically
                     trained on HubSpot's products and
                                HubSpot s
                     methodologies

                 •   Consulting sessions focus on these
                     topics based on the specific needs
                     of the client
HubSpot Training Materials and Resources
Thank You!

                    Learn more about HubSpot: 
                    Learn more about HubSpot:
                 http://www.hubspot.com/demo
                          Become a Fan:
                          Become a Fan:
                  http://facebook.hubspot.com


      Mike Volpe                        Ellie Mirman
VP Inbound Marketing                    Inbound Marketing Manager

   Twitter: @mvolpe                     Twitter: @ellieeille

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Marketing In A Recession - HubSpot

  • 1. Marketing in a g Recession Mike Volpe Ellie Mirman VP Inbound Marketing Inbound Marketing Manager HubSpot HubSpot Twitter: @mvolpe Twitter: @ellieeille
  • 2. How to Participate on Twitter Step One 1. Login to your Twitter account g y 2. Comment and ask questions  including the hashtag “#hubspot”
  • 3. How to Participate on Twitter Step Two 1. Go to http://search.twitter.com 2. Search for “#hubspot”
  • 4.
  • 10. Challenges & Opportunities Budget  Use Brain,  Cuts Not Budget Longer  Cheap Lead  Sales Cycles S l C l Nurturing N t i Lower Lead  Generate  Close Rates Close Rates More Leads More Leads
  • 11. Outbound Marketing 800-555-1234 Annoying Salesperson
  • 12. Inbound Marketing Blog g SEO Social Media
  • 13. Rethinking Marketing Outbound Marketing Inbound Marketing • Telemarketing • SEO / SEM • Trade shows • Blogging • Direct mail • Social Media • Email blasts • RSS • Print ads • Free tools/trials • TV/radio ads • Public Relations Interruption Permission
  • 14. Budget vs. Brains Flickr: Flickr: Refracted Moments Flickr: Flickr: Gaetoan Lee
  • 15. Outbound vs. Inbound Marketing 1. Find a “targeted” list 1. Do inbound marketing 2. Call, email 2 Call email, mail the list 2. 2 Attract people to your 3. Most of them (97%) business have no interest 3 Qualify out those that 3. 4. Those that have are interested, but not interest need to be a fit for you (50%) qualified, and sold on 4. Engage with those that your company are interested and a fit Lots of time, effort Don’t waste time, and money wasted effort, money on on uninterested uninterested prospects prospects
  • 16. Outbound Marketing 1. Find a “targeted” list • 10,000 people on list 2. Call, email 2 Call email, mail the list • Mail email call at cost Mail, email, 3. Most of them (97%) of ~$5+ each have no interest • $50 000 investment $50,000 4. Those that have • 300 respond to this interest need to be outbound marketing qualified, and sold on • 200 are qualified leads your company • Cost per lead = $250
  • 17. Inbound Marketing 1. Do inbound marketing • Software + tools ~$4K 2. 2 Attract people to your • Invest 25% of your time business for 3 months 3. 3 Qualify out those that • 400 people download are interested, but not your ebook a fit for you (50%) • 200 are qualified leads 4. Engage with those that are interested and a fit • Cost per lead = $20 • Cost including time @ $75K per year = $45 per lead
  • 18. Outbound vs. Inbound Marketing Outbound  Inbound  Marketing Marketing Cash Cost $50,000 $4,000 Cash Cost per  $250 $ $20 $ Lead Time  25 Hours 10‐15 Hours /  Investment Week Total Cost per $255 $45 Lead
  • 19. Budget (Outbound) vs. Brains (Inbound) Flickr: Flickr: Refracted Moments Flickr: Flickr: Gaetoan Lee Outbound Marketing Inbound Marketing Rich, Lazy, Boring, Cheap, Creative, Exciting Inefficient Efficient & Effective
  • 20. Examples of Cost-Effective Inbound Marketing
  • 21. Be Your Own Media “Think like a p blisher” publisher” -- David Meerman Scott
  • 22. What to Publish? • Blog g • Podcast • Videos • Photos • Presentations • eBooks • News Releases
  • 24. Start a TV Show Flickr: Flickr: Matti Mattila
  • 25. We don’t need no stinkin’ TV network. 2,000 do ,000 downloads to date o ds o d e www.HubSpot.tv
  • 26. Promote Your Content Flickr: Flickr: ClintJCL
  • 30. What Content Do You Have? • Content to match b er phase and concerns buyer • Do you have content targeted to buyers in today’s economy?
  • 31. Blog Flickr: Flickr: Annie Mole
  • 32. Blog
  • 33. Tips You Might Not Know • Start before you ha e a prod ct o have product • Start before you have a website • Start before you have anything • All you need: a rough market and some ideas • A blog can launch a company
  • 34. Biggest Blogging Mistake Don’t use a “free” URL from a blog service • HubSpot.blogspot.com – NO! • HubSpot typepad com – NO! HubSpot.typepad.com • HubSpot.wordpress.com – NO! • Blog.HubSpot.com – Yes • HubSpot.com/Blog – Yes • SmallBusinessHub.com – Yes
  • 35. Blog as Lead Nurturing • No spam filters on RSS • RSS follo s to ne jobs email doesn’t follows new jobs, • People can comment • Build a relationship with your company • Easily shared content • Side benefits • Social media performance • S O performance SEO f
  • 36. Q&A / Discussion Forums Flickr: Flickr: chelmsfordpubliclibrary
  • 37. Participate in Q&A • Facebook Discussions • Yahoo! Answers • LinkedIn Q&A and Discussions
  • 38. Q&A / Discussion Forums • Short tho ghtf l ans ers Short, thoughtful answers • Links to (your) blog and tools • First answers are better • Long term, long tail strategy
  • 39. Use SEO Flickr: Flickr: ClintJCL
  • 40. 25% of SEO = On Page (Visible) • Page Title • URL • H1,H2,H3 tags • Page Text • Bold
  • 41. 25% of SEO = On Page (Invisible) • Description • Keywords • Alt text on images
  • 42. 75% of SEO = Off Page • Recommendations from friends 1. 1 “I know Mike Volpe” 2. “Mike Volpe is a marketing expert” 3 You trust the person saying this 3. • Links are online recommendations 1. A link: www.HubSpot.com 2. 2 Anchor text: Internet Marketing 3. Link is from a trusted website
  • 44. Start Groups 14,000 M 14 000 Membersb 2,100 Members #6 in search for “marketing”
  • 45. Build a Group • Generic Title (“Pro Marketers”) • Invite employees, customers and friends • Post on your blog, website, etc. • Then it spreads virally (or repeat the steps) (or,
  • 46. Manage a Group • LinkedIn • Start discussions • Download email list, send newsletter • Facebook • Start discussions • Upload photos, videos • Send updates • Quality Content
  • 47. Traffic, Leads and Customers Visitors from ZDNet Visitors Leads Customers TechCrunch 5,289 754 12 ZDNet 834 72 3 Twitter 511 28 1
  • 49. Budget (Outbound) vs. Brains (Inbound) Flickr: Flickr: Refracted Moments Flickr: Flickr: Gaetoan Lee Outbound Marketing Inbound Marketing Rich, Lazy, Boring, Cheap, Creative, Exciting Inefficient Efficient & Effective
  • 50. Priorities • Cut cost per lead • C t lo ROI programs Cut low • Cut non-lead gen activities • Improve lead quality • Increase lead generation • Focus on ROI measurement • Use inbound marketing…
  • 51. Recession Marketing Plan • Buy HubSpot B H bSpot • Buy “New Rules of Marketing & PR” • Buy video camera • Dedicate time to inbound marketing • Cost: $20/day for 2009
  • 52. Thank You! Learn more about HubSpot:  Learn more about HubSpot: http://www.hubspot.com/demo Become a Fan: Become a Fan: http://facebook.hubspot.com Mike Volpe Ellie Mirman VP Inbound Marketing Inbound Marketing Manager Twitter: @mvolpe Twitter: @ellieeille
  • 54. Inbound Marketing System Content SEO Management Blogs Landing Social Pages Media Lead Intelligence CRM
  • 55. Getting Found: On-Page SEO Keyword Grader • Determine what k D i h keywords tod optimize your pages around based on relevance, search volume, and how difficult it will be to rank on the first page of Google • Identify critical long tail words (high conversion rates, low competition) • Monitor your rank against competitors for each keyword/phrase • Determine the specific page on your site that is ranking for each y g keyword(phrase) and how to make further improvements
  • 56. Getting Found: Off-Page SEO Link Grader • Identify opportunities to generate more return from your existing links • Monitor your live inbound links and which inbound links are producing the most value for you • Aggregate your competitors inbound links to discover new link building opportunities that you have not taken advantage of
  • 57. Getting Found: SEO for Your Whole Site Page Grader • Analyze each page of your site to see which produce the most value for you (traffic, leads, ranked k k d keywords, li k ) d links) • Automatically recommend improvements to optimize each page of your site f it
  • 58. Getting Found: Blogosphere Blogging • Enable E bl easy, natural process to l consistently update content on your site, achieve more frequent search engine crawls, and improve authority i th it • Develop an audience of email and RSS subscribers • Attract more inbound links (“link ( link bait”) • Write keyword rich content to attract more high conversion rate traffic
  • 60. Lead Intelligence • Track the full path of all of your leads through your web site • Automatically develop more intelligence around each lead (number of visits, time on site, pages visited, comments written on blog, documents downloaded, g information submitted via web forms created) • Increase close rate through i improved l d quality d lead lit
  • 61. Making Better Marketing Decisions Analytics • Integrated reports in HubSpot software allow you to understand the effects of all your marketing activities so you can optimize ti iti ti i your efforts and allocate your time and money towards the programs that generate the most leads and sales for your business
  • 62. Actionable Marketing Insights HubFeed • HubFeed “watches” your Internet marketing efforts and delivers highlights and actionable insights based on your d t b d data
  • 63. HubSpot Methodology and Consulting • Our Internet Marketing Consultants are experienced in all aspects of online marketing and specifically trained on HubSpot's products and HubSpot s methodologies • Consulting sessions focus on these topics based on the specific needs of the client
  • 64. HubSpot Training Materials and Resources
  • 65. Thank You! Learn more about HubSpot:  Learn more about HubSpot: http://www.hubspot.com/demo Become a Fan: Become a Fan: http://facebook.hubspot.com Mike Volpe Ellie Mirman VP Inbound Marketing Inbound Marketing Manager Twitter: @mvolpe Twitter: @ellieeille