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CAUGHT UP IN THE MOMENT
This is a story about moments.
It starts with a moment of inspiration.
510 million smiles. What would that look like?
Moments, abused.
Reciprocity was the key.
Fast Company’s Top 50 Most Innovative Companies in the World (#45)
(WE BEAT MICROSOFT)
Soon, we found moments everywhere. 530 million of them per month.
1,200 apps integrated.
75 million devices a month.
230 million rewards delivered.
15% of the Fortune 500.
55 employees. 4 offices.
Our evolution: where else were there existing moments?
A Reward from Campbells
Here’s a reward for Doing Something Smart

April 26, 2013, 12:44 PM
17.5%

of those shown a reward claim it with an email.
23,454 have completed a to-do list.
6,545 females have logged a run.
moms have bookmarked a recipe in New York
85
City.
Why moments?
Mobile is a series of moments.
Emotional meta-data.
RELATIVE
ACHIEVEMENT

GAMING
PERSONALITY

MOMENT INSIGHT

VELOCITY, TIME OF
DAY

SEQUENTIAL, REREWARDING

V
D
V
D
Billions of moments, billions of opportunities to delight.

With great power.
Media
Conversion
CRM/Loyalty
Data
Social
Content/Creative

Moments
Moments off the device.
20%
open on their desktop.
Looking beyond: moments off the device.
The right reward for the right moment.
Doing it right.
Serendipity, surprise, and delight.
Being human.
Doing something gentleman-ly. Respect.
INBOUND Bold Talks: Brian Wong

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