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Twitter for Business (GF501) Professor:  Laura Fitton ,  Pistachio Consulting  and   co-author of  Twitter for Dummies
for Business
Twitter for Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Twitter?
What Are You Doing?
 
 
 
~20 million monthly uniques (x5.7 since Nov 08) 125 million monthly visits (x4.3 since Nov 08)
 
20% of online adults 25-34 23% of social network users 27% of bloggers December 2008
Why is it valuable?
 
 
http://twitpic.com/135xa
 
 
How does it work?
What Are You Doing?
“ Use it Where You Think Best” -IBM ThinkPad
The User Multiface Browser • SMS • IM • RSS reader • FriendFeed • Facebook • blogs • widgets • desktop, iPhone, Blackberry, and SMS clients
 
 
The User Multiface Browser • SMS • IM • RSS reader  Clients: iPhone • Blackberry • desktop • SMS Lifestream aggregator, Facebook, blogs …
 
 
The User Multiface Browser • SMS • IM • RSS reader  Clients: iPhone • Blackberry • desktop • SMS Lifestream aggregator, Facebook, blogs …
The User Multiface Browser • SMS • IM • RSS reader  Clients: iPhone • Blackberry • desktop • SMS Lifestream aggregator, Facebook, blogs …
The User Multiface Browser • SMS • IM • RSS reader  Clients: iPhone • Blackberry • desktop • SMS Lifestream aggregator, Facebook, blogs …
The User Multiface Browser • SMS • IM • RSS reader  Clients: iPhone • Blackberry • desktop • SMS Lifestream aggregator, Facebook, blogs …
 
The User Multiface Browser • SMS • IM • RSS reader  Clients: iPhone • Blackberry • desktop • SMS Lifestream aggregator, Facebook, blogs …
The User Multiface Browser • SMS • IM • RSS reader • FriendFeed • Facebook • blogs • widgets • desktop, iPhone, Blackberry, and SMS clients
Anyone ,[object Object]
Individuals ,[object Object],[object Object]
Companies and Brands ,[object Object],[object Object]
Externally Customer service Market awareness News Innovation Understanding Extending reach Relationships Branding Direct sales SEO Driving traffic Networking
Internally Sales Teams Event Planning Project Status News Coordination Interface Decentralized teams Employee Support Mentoring Problem-solving Purely Social
VALUE. visibility relevance relationships social capital community  ideas trust research marketing networking customer service traffic  news sales SEO
Influence (was) Attracting attention to yourself
Influence (is) Providing attention and value to others
Social Media is Nothing New
Photo Credit: (cc) jerryfletcher on flickr.com
Social Media is Knowledge
Knowledge is Socially Mediated
Knowledge is Socially Mediated Photo Credit: (cc) fredoalvarez on flickr.com
Knowledge is Socially Mediated
Knowledge is  Social ly  Media ted
Markets are Socially Mediated
Photo Credit: (cc) gregor_y on flickr.com
Markets are Socially Mediated
Markets are  Social ly  Media ted
Photo Credit: (cc) matrianklw on flickr.com
How should a business get started?
Manners 101 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Best to Approach? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter Campaigns? ,[object Object],[object Object]
Business Objectives ,[object Object]
Bearing in Mind… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Advanced Twitter for Business ,[object Object],[object Object],[object Object],[object Object],[object Object]
“ Off-Platform” Benefits
Off-Platform Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object]
SEO ,[object Object],[object Object],[object Object],[object Object]
Research ,[object Object],[object Object],[object Object]
Word of Mouth ,[object Object],[object Object],[object Object],[object Object]
Content Generation Engine ,[object Object],[object Object],[object Object]
“ PR Gravity” ,[object Object],[object Object]
How… ,[object Object],[object Object],[object Object],[object Object]
Applicability ,[object Object],[object Object],[object Object],[object Object]
Measurement ,[object Object],[object Object]
Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preventing “Time Suck”
Efficiency ,[object Object],[object Object],[object Object]
Branding Lessons
 
 
 
 
 
 
 
Outlook
Outlook ,[object Object],[object Object],[object Object]
“ We see an ecosystem of developers swarming around the Twitter API like moths around a flame” -TechCrunch.com
 
Learning more…
 
 
 
 

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