This was discussed at the Workshop on "How to make a Product Roadmap that actually works" conducted by HelloMeets in Bengaluru.
Speaker & Presentation by:
Amit Tiwari, Senior Product Manager at Milaap
-Previously worked as Product Manager at ListUp & Software Engineer at Galleri5
-At Milaap, he leads a team of 2 product managers and a designer and has:
-Collaborated with the marketing team to enhance the accuracy of ads performance
Conducted user-research, usability testing and in-person interviews with the design team to understand the pain-points of campaign organisers in the campaign setup flow and led it's complete revamp
-Led the revamp of checkout flow to reduce drop-offs
-Implemented a rating and feedback mechanism in the major modules of the site to collect user feedback
-Led the work on quick campaign setup using WhatsApp, Messenger and voice platform
-Led the localisation of the campaign setup flow in regional languages
Presentation includes:
-What is a product roadmap and Why is it important?
-How to create a roadmap?
-How does he approach roadmap creation at Milaap
-What is feature prioritisation and why is it important?
-How to do prioritisation?
-How they approach prioritisation at Milaap?
-Case Studies from Milaap on:
The top-down approach of roadmap creation
Feature prioritisation both in the long & short term
Implementing user-feedback
5. 5
● Prioritise tasks and initiatives
● Track progress toward goals
● Coordinate activities across teams
● Build consensus and understanding within
teams
● Create transparency internally and externally
Goals
16. An essential product
feature that allows end-
users to provide their
feedback
To capture the pain-
points about the most
critical product modules
Analyse the feedbacks
to improve the given
modules
16
1 2 3
18. 18
Conversion rate < 20%
Average rating < 3
20-30% conversion rate
Average rating > 4
Good + Enough feedback
to form categories from
feedback which can be
incorporated as
predefined options in
next iteration
Poor Good Great
24. 24
The Good
● Praise for Milaap
● Easy/Convenient process
● Good step-by-step process
● Good checks and vetting process
Withdrawal feedback
25. 25
To Improve
● Review time for emergencies
● Clarity on USD transfer rates
● SWIFT code searching
● Arranging for interim bills
● Update withdrawal videos
Withdrawal feedback
26. 26
● Remove the feedback option from the
support widget
○ Very less conversion
○ No actionable insight
● Increase frequency of asking for feedback in
the withdrawal module
○ Every withdrawal is different
○ Need more feedback
To do
27. 27
Premise: Experiment
Of the 4 and 5
rated feedbacks
are actually
negative
20%
● Undetailed ratings show bimodal
distribution instead of normal
● Median is not an accurate reflection of
the product quality
● Detailed ratings are biased towards the
high end of the scale
● 5-pointer scale minimises differentiation
Reference: http://www.lifewithalacrity.com/2006/08/using_5star_rat.html
28. 28
● Forces users to think
binary
● Provides differentiation
The Experiment
Replace 5-
pointer rating
with a binary
rating system
29. 29
● Submit the rating only
when coupled with
feedback
● Show user’s name while
writing the feedback
Other Suggestions