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Laudon ess6 ch10
1.
Enterprise Applications and
Business Process Integration Chapter 10
2.
3.
4.
5.
6.
Enterprise Systems Enterprise
system architecture Figure 10-1
7.
Enterprise Systems Process
map for procuring new equipment Figure 10-2
8.
9.
10.
11.
12.
13.
14.
Supply Chain Management
Systems Key supply chain management processes Figure 10-3
15.
16.
17.
Supply Chain Management
Systems The bullwhip effect Figure 10-4
18.
19.
20.
21.
22.
23.
Supply Chain Management
Systems Intranets and extranets for supply chain management Figure 10-5
24.
25.
26.
27.
Supply Chain Management
Systems Push versus pull-based supply chain models Figure 10-6
28.
29.
30.
Supply Chain Management
Systems The future Internet-driven supply chain Figure 10-7
31.
32.
33.
34.
35.
36.
37.
38.
Customer Relationship Management
Systems CRM software capabilities Figure 10-8
39.
40.
41.
Customer Relationship Management
Systems Customer loyalty management process map Figure 10-9
42.
43.
Customer Relationship Management
Systems Analytical CRM data warehouse Figure 10-10
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
Enterprise Integration Trends
Order-to-cash service Figure 10-11
56.
57.
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