Gina Garza

Austin, Texas Area United States

Enterprise Business Analyst, CSSBB, Process Manager

Government / Military

Committed to doing "Great Work" in mid to large sized organizations, I lend my specializations in many client-facing roles such as: Business Process Management | Lean Six Sigma Operational Excellence | Training and Development | Call Centers | and Software Development . An advocate on Customer and Employee Experience, I regularly educate other leaders on behaviors, engagement, and preference using insight to determine needs, wants, perceptions, and motivations. Professional areas of expertise include the following: Understanding and expressing the Voice of the Customer and its translation into Enterprise Business Requirements ۞ Business Analysis ۞ Business Modeling ۞ Process Improveme...