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1
Sr. Director,
Global Client
Delight
2
V+A+R = SUCCESS
3
Health Scorecard
RELATIONSHIP
USAGE
PROPENSITY
BREADTH &
DEPTH
4
VAR Health Scorecard
5
VAR Health Scorecard
Relationship
• Contact Types
• CHI Score
6
VAR Health Scorecard
Usage
• Platform
Data
• Pendo
7
VAR Health Scorecard
Propensity
• Support
Tickets
• Enhancement
Requests
8
VAR Health Scorecard
Breadth & Depth
• SKUs
• Services
201
8
10
THE DATA IS WRONG
11
I DON’T WANNA
12
IT’S OKAY

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