Best-in-class Content Analytics provides an advanced search and analytics platform that enables better decision-making from the enterprise content, regardless of the source or format. Using Content Analytics, retailers can understand the meaning and context of human language. By rapidly processing information, Content Analytics allows organizations to improve knowledge-driven search and surface new insights from enterprise content.
IBM’s Content Analytics uses the same Natural Language Processing (NLP) technologies as IBM Watson DeepQA, the world’s most advanced question-answering machine. This webinar will explain how companies can apply IBM Content Analytics to customer email, call center logs, chats, correspondence and other forms of text and “unstructured” content to obtain a more detailed and accurate understanding of customers, products, market segments and competitors.
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Using Content Analytics To Amplify The “Voice of the Customer”
1. March 14, 2012 #ContentAnalytics
Using Content
Analytics
To Amplify The “Voice Of
The Customer”
2. Welcome to the Webinar
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4. About Retail TouchPoints
Launched in 2007
Over 20,000 subscribers
To provide executives with relevant,
insightful content across a variety of
digital medium
Free subscription to our weekly newsletter:
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#ContentAnalytics
5. Panelists
Rashmi Vittal
IBM Content Analytics
Product Marketing MODERATOR
Dan Bigos Debbie Hauss
IBM ECM Industry Strategy & Editor-in-Chief
Solutions – Retail Retail TouchPoints
#ContentAnalytics