Forte Consultancy Group

marketing consulting sales analytics strategy intelligence business intelligence data mining retail marketing campaigns product bundling retention loyalty fact-based call center cross sales test decision making channel best practice loyalty programs agents branch banking consumer segments sme marketing campaign cross-sales decision management crisis management representatives economic downturn customer experience experiment program rewards reporting dealer optimization management customized offers outbound campaigns proactive marketing predictive models high value customers customer service shock competitor strategy problem resolution high value customer customer profile group share-of-wallet customer referral program customer acquisition data analysis telecom cell tower report process improvement channel alignment process customer segment consumer segment outlier ladies youth employee campaign management optimization models partnership pilot busines data-mining decision making campaigns cost service bundling competitive intelligence competition business performance management proactive sales partnerships segment management crisiss performance management retention operational excellence service improvement targeting customer segments segmentation acquisition fact based potential value customer value win back olap data warehouse network downturn battlecard performance indicator online etailer internet ecommerce