Content slides from May 23, 2019 leadership workshop

1. BE A COURAGEOUS
REBEL AT WORK
@Lois Kelly
Progressive Insurance
May 23, 2019

2. WHY ISN’T ANYONE
LISTENING TO PEOPLE
INSIDE LARGE
ORGANIZATIONS?
2

3. 3

4. CAN WE HELP CURE
LARGE ORGANIZATION
DISEASE?
EMPOWER PEOPLE
WITHOUT POSITIONAL
AUTHORITY?
MAKE SURE GREAT
IDEAS LIVE?
ADAPT TO CHANGE
WITH LESS ANGST?
4

5. 5

6. EVERYTHING IS BEING “DISRUPTED”
6

7. 7
THE GREATER THE STAKES,
THE GREATER THE ANXIETY
THE NEED FOR COURAGE and ADAPTABILITY

8. 8
HOW TO ADAPT & THRIVE, PERSONALLY & ORGANIZATIONALLY
@LoisKelly/Foghound

9. 9
Emotional Intelligence
Daniel Goleman
ADAPATABILITY IS THE
SLEEPER COMPETENCE
FOR PROFESSIONAL &
PERSONAL SUCCESS

10. 10
UN-LEARNING: Everyday habits, practices
DISCOMFORT: Using it well
RESILIENCY: Managing energy

11. 11
COURAGE
BRAVERY
HONESTY
ENTHUSIASM
PERSEVERANCE
Character Strengths & Virtues: A Handbook and Classification, Drs. Martin Seligman, Chris Peterson

12. 12
65
30
16
0.07
Honesty
Perseverance
Bravery
Zest
0 10 20 30 40 50 60 70
Progressive
Progressive

13. HONESTY
JUDGMENT
FAIRNESS
13

14. 14
CHANGE AGENT
TRAITS

15. WHAT IS YOUR GO-TO COURAGEOUS
TRAIT, AND HOW HAVE YOU USED IT TO
ACCOMPLISH SOMETHING IMPORTANT?
15

16. 16
What needs my bravery
this year?
What needs more
of my honesty?
What needs more of my
enthusiasm and positive
energy?
What needs more of my
perseverance?
COURAGE

17. UNLEARNING
@LoisKelly/Foghound 17

18. WAIT, WHAT?
I WONDER WHY/IF?
COULDN’T WE AT LEAST?
HOW CAN I HELP?
WHAT TRULY MATTERS
TO ME?
18

19. TOP SEVEN THINGS
TO STOP DOING?
19

20. 20
“Change overload happens
because every department in an
organization is trying to 'make a
name' for themselves, adding
layer upon layer of new
initiatives.
“And no one is the 'air traffic
controller' to regulate all the
changes.”
1. INITIATIVE OVERLOAD

21. 21
2. TICKING THE BOXES: HA!

22. 22
“ENOUGH OF INNOVATION
VANITY.
“WHAT ABOUT SMALL,
MEANINGFUL CHANGES?”
3. BIG IDEA OBSESSION

23. 23
PSYCHOLOGICAL SAFETY
…a team climate characterized by
interpersonal trust and mutual respect
in which people are comfortable being
themselves.”
Amy Edmondson, Novartis Professor of Leadership and
Management, Harvard Business School
WE FEAR RISKS TO
OUR IMAGE
DISRUPTIVE
INCOMPETENT
NEGATIVE
IGNORANT
4. AFRAID TO SPEAK UP

24. 5. THE SOUL SUCK OF MEETINGS
24

25. 25
6. LACK OF HONESTY:
WHAT CAN’T CHANGE.

26. 26
7.TRUST, FREEDOM TO DO
MORE, IN NEW WAYS

27. SAME DIFFERENT
27@LoisKelly/Foghound

28. DISCOMFORT
STAY IN THE SWAMP
REBELLIOUS ACTS
PRODUCTIVE CONFLICT
28

29. 29
I’m so excited.
This is an adventure.
@LoisKelly

30. 30

31. STAYING IN THE
SWAMP OF
DISCOMFORT

32. IDEO MOOD MAP
This Photo by Unknown Author is licensed under CC BY-ND
32

33. AM I TRYING TO SOLVE
THE RIGHT PROBLEM?
33

34. 34
GET NEW PERSPECTIVES
DISAGREEABLE GIVERS
BUREAUCRATIC BLACK BELTS

35. WILD PACK SUPPORT PACK
35@LoisKelly/Foghound

36. CONFLICT IS GOOD.
DRAMA IS NOT.
36

37. 37
GREAT ORGANIZATIONS ARE CRUNCHY

38. 38
1. The unique value of this role. What we pay
attention to that no one else does. What
the org. would miss if this role wasn’t here.
2. Who our role serves, who defines our
success.
3. The most common tension our role puts on
team discussions. The one thing we have to
say that frequently makes others bristle
WHAT TENSIONS SHOULD EXIST?

39. 39

40. SMALL ACTS OF
THOUGHTFUL REBELLION
NON-CORMING BEHAVIOR OVER 3 WEEKS
Voice disagreements
Express true feelings
Proposing unconventional ideas
MORE CONFIDENT, ENGAGED THAN OTHERS
More creative
Higher performance ratings by supervisor
Source: Francesca Gino, Harvard Business School 40

41. 41

42. 42
A ProgressiveRebel

43. RESILIENCY
SELF-COMPASSION
OPTIMISM
APPRECIATION
43

44. 44
RESILIENCY
Capacity to adjust to change, disruption or
difficulty and move on from a negative or
traumatic experience in a positive way.
Better work performance
Fewer work absences
Lower health care costs
More creative, tenacious
@LoisKelly/Foghound

45. 45
25% of all
employees
view their
jobs as the
number one
stressor in
their lives.
The Centers for Disease
Control and Prevention
75% of
workforce
experience
moderate to
high stress
levels.
Global Corporate
Challenge: 1.5 million
employees, 4500
companies
Stress is the
“global
health
epidemic of
the 21st
century.”
The World Health
Organization

46. EMOTIONS ARE CONTAGIOUS
46@LoisKelly/Foghound

47. 47

48. SELF-COMPASSION CREATES MORE
RESILIENT PEOPLE AND
COMPANIES
48

49. People who have self-
compassion are more resilient,
optimistic, and less likely to be
anxious or depressed.
Self-compassion is treating
yourself as you’d treat a good
friend. It’s being kind to yourself.
49

50. Self-pity
Self-indulgence
Self-esteem
Self-centered
Selfish
SELF-KINDNESS
50

51. “I speak to my brain as though
it is a group of children. Please
stop bringing this stuff up.
“Deciding that internal verbal
abuse is not acceptable
behavior is the first step in
finding deep inner peace.”
Dr. Jill Bolte Tayler
51

52. 52

53. 53
SELF-REFLECTION
15 minutes/day reflecting on lessons
learned = performed 23% better after
10 days*
Using commute to reflect = happier,
more productive, less burned out
*Harvard Business School research

54. 54
3 GOOD THINGS
“Hunt the good stuff”

55. 55
ACHIEVE SOMETHING YOU WANT TO DO
(vs. have to do)

56. OPTIMISM IS THE
GREATEST ACT OF
REBELLION
56

57. 57

58. 58
Faith that you’ll prevail
AND
Confront the realities
@LoisKelly/Foghound

59. “A sense of appreciation is the
single most sustainable motivator
at work.”
Dr. Adam Grant, Univ. of Pennsylvania
59

60. VIA Institute on Character 60
SPECIFIC APPRECIATION:
CHARACTER STRENGTHS
77% of employees say they are
flourishing, engaged, able to make
things happen at work.
VIA Institute on Character
WE ALL HAVE 24 UNIVERSAL, INNATE CHARACTER TRAITS
Confidence
Self-esteem
Optimism

61. Creativity
Thinking of novel, ways to do
things
Curiosity
Taking an interest in
experiences, exploring
Judgment
Thinking things through, not
jumping to conclusions
Love of Learning
Mastering new skills, topics,
knowledge
Perspective
Being able to provide wise
counsel to others
Bravery
Not shrinking from threat,
challenge, difficulty
Perseverance
Finishing what you start
Honesty/Integrity
Speaking the truth, being
authentic
Zest/Vitality
Approaching life with
excitement, energy
Love
Valuing close relationships
with others
Kindness
Doing favors and good deeds
for others
Social Intelligence
Being aware of motives,
feelings of self and others
Teamwork
Working well as a member of
a team
Fairness
Treating all people the same
per notions of fairness
Leadership
Organizing group activities,
seeing that they happen
Forgiveness
Forgiving those who have
done wrong
Humility
Letting your accomplishments
speak
Prudence
Being careful about your
choices
Self-Regulation
Regulating what you feel and
do
Gratitude
Being aware and grateful for
the good things
Appreciation of
Beauty/Excellence
Appreciating beauty, skilled
performance
Hope
Expecting the best and
working to achieve it
Humor
Liking to laugh and joke, bring
smiles to others
Spirituality
Having beliefs about the
higher purpose and meaning
of life.
24 Universal Character Traits
61

62. APPRECIATION IN
ACTION
62

63. Groups of 4: people who work closely together
Each share your top character traits. 2 min pp: 8 minutes
Write appreciation note about how each
person has used one of their traits and
why/how that’s been good for you and/or
your team.
4 min. per note/12
minutes
Read aloud notes. 18 – 20 minutes
63

64. 64
ENTHUSIASM
SPIRITUALITY
APPRECIATION OF
EXCELLENCE/BEAUTY

65. 65

66. 66
1. Unlearning
2. Discomfort
3. Resilience

67. Presentation: Slideshare.net/Foghound
Newsletter: RebelsatWork.com
Twitter: @LoisKelly @RebelsatWork
Groups: Facebook and LinkedIn: RebelsatWork
67