Empfohlen
Weitere ähnliche Inhalte
Andere mochten auch
Andere mochten auch (14)
Ähnlich wie Effective presentation and communication skills.f.linch 23.04.13
Ähnlich wie Effective presentation and communication skills.f.linch 23.04.13 (20)
Kürzlich hochgeladen
Kürzlich hochgeladen (20)
Effective presentation and communication skills.f.linch 23.04.13
- 2. Agenda • Explore why does effective communication make a difference? • Review the Communication Model and obstacles to effective communication • Identify 3 Techniques of Effective Communication • Present useful guidelines for effective presentations Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 3. Communication is key to achieving all our goals as Managers Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 4. • In Groups take 5 minutes to discuss whether you agree/disagree with the statement • Explain why you agree/disagree • Give 2 examples to support your view point • Be prepared to share your views with the wider group Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 5. 5 key factors to raise productivity : • Effective leadership Can any of these be • Establishment of a high achieved without performance culture effective communication? • Employee engagement practices i4CP, Productivity Report • Training and development Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 6. A B 1. Sender Receiver 2. A B Sender Receiver Which model actually represents effective communication? Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 7. The first basic law of communication is: “It is not what A says which is true but what B understands”. The second law of communication is: “If B misinterprets A’s meaning , A is at fault.” Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 8. A B Sender Receiver Filters Filters A B Sender Receiver Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 9. MEDIA SEMANTIC PSYCHOLOGICAL ORGANIZATIONAL Colour Vocabulary Expression Status/Title Size Print Slang/Jargon Appearance Silo phenomena Noise Accent Race University grade Pronunciation Religion Gender Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 10. Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 11. GETTING THE MESSAGE ACROSS Body Language 7% The Way We Say 38% Things (vocal 55% interest) Words (verbal content) Albert Mehrabian (1969)) Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 12. Three techniques of effective communication: • Intuitive Listening • Powerful Questioning • Being Authentic Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 13. 3 levels of listening: • Self-centered listening - “What does this mean to me?” • Other-centered listening - “What does this mean to this person?” • Intuitive listening - “What does this really mean?” Source: LifeForming Leadership Coaching Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 14. Powerful questions can be remembered using the formula: • Direct • Open • Ownership • Revealing Source: LifeForming Leadership Coaching Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 15. • Accepts others for who they are- knowing we all fail/make mistakes • Willingness to be vulnerable, i.e. acknowledging ones own mistakes/short comings • Focus is on building transparent relationship to be of benefit to the other person Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 16. How do the 3 techniques of effective communication apply to presentation skills? • Powerful questions – Engage your audience by asking them questions • Intuitive listening – listen to audience, do you need to change pace, direction or the focus of your presentation. • Be Authentic – Use examples from your own life/experience where possible to illustrate the points you are presenting. Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 17. Prepare, Prepare, Prepare Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 18. “I keep six honest serving-men They taught me all I knew Their names are What and Why and When and How and Where and Who” Rudyard Kipling, (1902) ‘Just So Stories: the ‘Elephant Child/How the elephant got its trunk’. Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 19. • Why ? – What’s My Objective? • Who? – Who will the audience be? • Where - Venue • When - Timing • What – Content/Structure • How – Delivery methods Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 20. In short effective communicators have high Emotional Intelligence, i.e. • Have high self-awareness • Have the ability to control their own emotions • Are self-motivated to achieve goals • Recognise emotions of others – empathy • Can manage emotions in others – because they have authentic relationships with them Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 21. “The single biggest problem in communication is the illusion that it has taken place” George Bernard Shaw Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.