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A Beaconfire Webinar | November 20th, 2014 Eve Simon, Creative Director
A Beaconfire Webinar | Websites That Win Hearts, For Good
Digital strategies, campaigns & web sites for social good 
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good 
Ryder 
Jennifer, Data 
Analyst and 
Production Lead 
OJ 
Amy, UX Designer 
Bella & Trevor 
Andrew, Director of Business 
Development
Max & Zoe 
Eve, Creative Director
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
Web 
Digital 
Engagement 
Ecosystem 
Display 
Mobile 
Social 
Media 
Content 
Paid 
Search 
Email 
A Beaconfire Webinar | Websites That Win Hearts, For Good
Web 
Digital 
Engagement 
Ecosystem 
Display 
Mobile 
Social 
Media 
Content 
Paid 
Search 
Email 
A Beaconfire Webinar | Websites That Win Hearts, For Good
Websites That Win Hearts: Designing for Emotional Engagement
Websites That Win Hearts: Designing for Emotional Engagement
Websites That Win Hearts: Designing for Emotional Engagement
Websites That Win Hearts: Designing for Emotional Engagement
“If you don't know 
where you're going, 
any road will get 
you there. 
- The Cheshire Cat
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
Kodi 
Kristin, Talent Director
“Give me six hours to 
chop down a tree and I 
will spend the first 
four sharpening the 
axe. 
- Abraham Lincoln
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
Websites That Win Hearts: Designing for Emotional Engagement
A Beaconfire Webinar | Websites That Win Hearts, For Good
Remember those pain points? 
A Beaconfire Webinar | Websites That Win Hearts, For Good
Lets turn them into goals 
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
Giving time has a different satisfaction. The 
connections, networking and seeing people you 
are more familiar with. You see what the 
organization is doing.” 
“ 
Prospect 
Christopher is 32 years old and lives in San Diego. He 
enjoys being outdoors – surfing, hiking, biking, 
camping, you name it. Christopher wants to make 
his community the very best it can be – this is his 
home and one day, he hopes to raise his family here. 
He volunteers frequently around his community. He 
likes knowing his time and efforts are directly 
impacting the area where he lives and the people he 
regularly comes into contact. 
Occasionally Christopher makes a donation to an 
organization. Typically it’s a small amount of money 
to charities prompted when friends and family ask. 
He likes to check out the charity before giving a 
donation, just to make sure they’ll use his money 
wisely. 
Tech Watch 
Christopher loves gadgets and technology. He has had 
a tablet and smart phone for years. He often uses the 
tablet or checks email on his phone while watching TV. 
Christopher checks sports and news online. He uses 
Twitter for news, to connect with friends and set-up 
weekend activities. He also uses the web to research 
purchases like outdoor gear and electronics. 
What Drives His Engagement > 
•Organization is trusted 
• Has events and gatherings where I can donate in person 
• Is an organization I would feel proud to talk about with 
others 
• Makes me feel I made a smart decision to donate 
• Helps me feel part of a broader community 
Involved Do-Gooder
Giving time has a different satisfaction. The 
connections, networking and seeing people you 
are more familiar with. You see what the 
organization is doing.” 
“ 
Prospect 
Christopher is 32 years old and lives in San Diego. He 
enjoys being outdoors – surfing, hiking, biking, 
camping, you name it. Christopher wants to make 
his community the very best it can be – this is his 
home and one day, he hopes to raise his family here. 
He volunteers frequently around his community. He 
likes knowing his time and efforts are directly 
impacting the area where he lives and the people he 
regularly comes into contact. 
Occasionally Christopher makes a donation to an 
organization. Typically it’s a small amount of money 
to charities prompted when friends and family ask. 
He likes to check out the charity before giving a 
donation, just to make sure they’ll use his money 
wisely. 
Tech Watch 
Christopher loves gadgets and technology. He has had 
a tablet and smart phone for years. He often uses the 
tablet or checks email on his phone while watching TV. 
Christopher checks sports and news online. He uses 
Twitter for news, to connect with friends and set-up 
weekend activities. He also uses the web to research 
purchases like outdoor gear and electronics. 
What Drives His Engagement > 
•Organization is trusted 
• Has events and gatherings where I can donate in person 
• Is an organization I would feel proud to talk about with 
others 
• Makes me feel I made a smart decision to donate 
• Helps me feel part of a broader community 
Involved Do-Gooder
A Beaconfire Webinar | Websites That Win Hearts, For Good
Sample Content Inventory 
Downloadable Content Inventory Spreadsheet: 
http://maadmob.com.au/resources/content_inventory 
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
Allegra 
Tim, Front end developer
“No, Watson, this 
was not done by 
accident, but by 
design. 
- Sherlock Holmes
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
“Don’t make something unless 
it is both necessary and useful; 
but if it is both necessary and 
useful, don’t hesitate to make 
it beautiful. 
- Shaker Philosophy
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
https://color.adobe.com/create/image/ 
George 
Lynn, CEO 
A Beaconfire Webinar | Websites That Win Hearts, For Good
http://www.checkmycolours.com/ 
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
Working with images 
The French General (aka “Frenchie”) Cara, Director of Services Delivery 
A Beaconfire Webinar | Websites That Win Hearts, For Good
Scale, don’t distort 
A Beaconfire Webinar | Websites That Win Hearts, For Good
Aspect ratio is your friend 
Square 
A Beaconfire Webinar | Websites That Win Hearts, For Good 
Horizontal 
(Landscape) 
Vertical 
(Portrait)
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good https://www.myfonts.com/WhatTheFont/
Websites That Win Hearts: Designing for Emotional Engagement
A Beaconfire Webinar | Websites That Win Hearts, For Good 
http://thenounproject.com/
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
Lucky (and Rocky) 
Darren, Data Analyst 
A Beaconfire Webinar | Websites That Win Hearts, For Good
“The most valuable 
commodity I know of 
is information. 
- Gordon Gekko
Basic Google Analytics Dashboard 
Google Analytics Academy: 
https://analyticsacademy.withgoogle.com/explorer 
Analytics Exchange for Non profits: 
http://www.webanalyticsdemystified.com/ae/ae-business.asp 
A Beaconfire Webinar | Websites That Win Hearts, For Good
http://www.crazyegg.com/ 
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good 
http://www.usertesting.com/
A Beaconfire Webinar | Websites That Win Hearts, For Good https://www.surveymonkey.com/
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Websites That Win Hearts, For Good
A Beaconfire Webinar | Best Friends National C o Wnefebrseitnecse Th| aWt eWbisnit HeseTarhtast, FWoirn G Hoeoadrts, For Good

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Websites That Win Hearts: Designing for Emotional Engagement

  • 1. A Beaconfire Webinar | November 20th, 2014 Eve Simon, Creative Director
  • 2. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 3. Digital strategies, campaigns & web sites for social good A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 4. A Beaconfire Webinar | Websites That Win Hearts, For Good Ryder Jennifer, Data Analyst and Production Lead OJ Amy, UX Designer Bella & Trevor Andrew, Director of Business Development
  • 5. Max & Zoe Eve, Creative Director
  • 6. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 7. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 8. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 9. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 10. Web Digital Engagement Ecosystem Display Mobile Social Media Content Paid Search Email A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 11. Web Digital Engagement Ecosystem Display Mobile Social Media Content Paid Search Email A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 16. “If you don't know where you're going, any road will get you there. - The Cheshire Cat
  • 17. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 18. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 19. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 20. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 21. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 23. “Give me six hours to chop down a tree and I will spend the first four sharpening the axe. - Abraham Lincoln
  • 24. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 25. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 27. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 28. Remember those pain points? A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 29. Lets turn them into goals A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 30. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 31. Giving time has a different satisfaction. The connections, networking and seeing people you are more familiar with. You see what the organization is doing.” “ Prospect Christopher is 32 years old and lives in San Diego. He enjoys being outdoors – surfing, hiking, biking, camping, you name it. Christopher wants to make his community the very best it can be – this is his home and one day, he hopes to raise his family here. He volunteers frequently around his community. He likes knowing his time and efforts are directly impacting the area where he lives and the people he regularly comes into contact. Occasionally Christopher makes a donation to an organization. Typically it’s a small amount of money to charities prompted when friends and family ask. He likes to check out the charity before giving a donation, just to make sure they’ll use his money wisely. Tech Watch Christopher loves gadgets and technology. He has had a tablet and smart phone for years. He often uses the tablet or checks email on his phone while watching TV. Christopher checks sports and news online. He uses Twitter for news, to connect with friends and set-up weekend activities. He also uses the web to research purchases like outdoor gear and electronics. What Drives His Engagement > •Organization is trusted • Has events and gatherings where I can donate in person • Is an organization I would feel proud to talk about with others • Makes me feel I made a smart decision to donate • Helps me feel part of a broader community Involved Do-Gooder
  • 32. Giving time has a different satisfaction. The connections, networking and seeing people you are more familiar with. You see what the organization is doing.” “ Prospect Christopher is 32 years old and lives in San Diego. He enjoys being outdoors – surfing, hiking, biking, camping, you name it. Christopher wants to make his community the very best it can be – this is his home and one day, he hopes to raise his family here. He volunteers frequently around his community. He likes knowing his time and efforts are directly impacting the area where he lives and the people he regularly comes into contact. Occasionally Christopher makes a donation to an organization. Typically it’s a small amount of money to charities prompted when friends and family ask. He likes to check out the charity before giving a donation, just to make sure they’ll use his money wisely. Tech Watch Christopher loves gadgets and technology. He has had a tablet and smart phone for years. He often uses the tablet or checks email on his phone while watching TV. Christopher checks sports and news online. He uses Twitter for news, to connect with friends and set-up weekend activities. He also uses the web to research purchases like outdoor gear and electronics. What Drives His Engagement > •Organization is trusted • Has events and gatherings where I can donate in person • Is an organization I would feel proud to talk about with others • Makes me feel I made a smart decision to donate • Helps me feel part of a broader community Involved Do-Gooder
  • 33. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 34. Sample Content Inventory Downloadable Content Inventory Spreadsheet: http://maadmob.com.au/resources/content_inventory A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 35. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 36. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 37. Allegra Tim, Front end developer
  • 38. “No, Watson, this was not done by accident, but by design. - Sherlock Holmes
  • 39. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 40. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 41. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 42. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 43. “Don’t make something unless it is both necessary and useful; but if it is both necessary and useful, don’t hesitate to make it beautiful. - Shaker Philosophy
  • 44. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 45. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 46. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 47. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 48. https://color.adobe.com/create/image/ George Lynn, CEO A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 49. http://www.checkmycolours.com/ A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 50. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 51. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 52. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 53. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 54. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 55. Working with images The French General (aka “Frenchie”) Cara, Director of Services Delivery A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 56. Scale, don’t distort A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 57. Aspect ratio is your friend Square A Beaconfire Webinar | Websites That Win Hearts, For Good Horizontal (Landscape) Vertical (Portrait)
  • 58. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 59. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 60. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 61. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 62. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 63. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 64. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 65. A Beaconfire Webinar | Websites That Win Hearts, For Good https://www.myfonts.com/WhatTheFont/
  • 67. A Beaconfire Webinar | Websites That Win Hearts, For Good http://thenounproject.com/
  • 68. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 69. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 70. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 71. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 72. Lucky (and Rocky) Darren, Data Analyst A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 73. “The most valuable commodity I know of is information. - Gordon Gekko
  • 74. Basic Google Analytics Dashboard Google Analytics Academy: https://analyticsacademy.withgoogle.com/explorer Analytics Exchange for Non profits: http://www.webanalyticsdemystified.com/ae/ae-business.asp A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 75. http://www.crazyegg.com/ A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 76. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 77. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 78. A Beaconfire Webinar | Websites That Win Hearts, For Good http://www.usertesting.com/
  • 79. A Beaconfire Webinar | Websites That Win Hearts, For Good https://www.surveymonkey.com/
  • 80. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 81. A Beaconfire Webinar | Websites That Win Hearts, For Good
  • 82. A Beaconfire Webinar | Best Friends National C o Wnefebrseitnecse Th| aWt eWbisnit HeseTarhtast, FWoirn G Hoeoadrts, For Good