FSM Summit 2016 Improve Productivity

Associate Sponsor: Exhibitor:Event Partner:
Organised by:Media Partner:
EXTRA EARLY BIRD SPECIAL:
BOOK BY 17 DECEMBER 2015
AND SAVE UP TO $1,050!*
WHAT IS NEW
FOR FSM
SUMMIT 2016?
Over 40 speakers (double the speaker line-up from
2015) including international keynote presentations
and inspirational ‘big idea’ speakers
16+ hours of networking sessions with industry
specific speed networking sessions, champagne
roundtable, and solutions clinic
6+ hours of interactive problem solving sessions
6 new streams focusing on customer centric service;
effectively utilising technology; asset management;
the field service technician of the future; and using
data and analytics to boost productivity and drive
strategic decisions
Awards ceremony and drinks to recognise the
achievements of those driving the industry forward
(see page 5 for details)
Live onsite polling to give you real time feedback on
how you compare to your peers on site
‘Flare Yourself’ on the day by choosing a coloured
ribbon to represent your field of expertise to match
you with likeminded peers so that you can share your
challenges, ideas and solutions.
The launch of the 2016 Advisory Board to the
conference themes and content (see page 4 for details)
î Conference Day:
9 10 March 2016
î Venue: Australian
Technology Park, Sydney
8th Annual
FSM 2016 REMAINS THE PREMIER NUMBER ONE
FIELD SERVICE EVENT IN THE ASIA PACIFIC REGION
Kathryn Turner
Manager Asset Coordinator
Planning Operations,
Queensland Urban Utilities
Steve Minahan
Head of Field Operations,
Optus
Keiron Walsh
Technology Solutions
Manager, Energex
Mathew Dickerson
Mayor,
Dubbo City Council
John Vise
Manager Customer Support,
Goulburn-Murray Water
Marc Phillis
National Business
Development Manager,
Equipment,
Coca-Cola Amatil
Philippe Mengual
Field Service Director,
Airbus (France)
Stephen Jewell
Manager Network
Operations, Unitywater
Brian Sharman
Technical Director, Strategic
Asset Management, AECOM
Tercius Morais
Transmission Maintenance
Manager, Energisa (Brasil)
Wade Tink
Army Reserve Platoon
Commander,
Australian Defence Force
Sandra Nieuwenhuijzen
Head of Maintenance
Operations, Qantas
Kevin Ingle
Manager Maintenance
Services, Auckland
International Airport
Michael Killeen
Asset Manager,
NSW TrainLink
Utilities, Power Energy Telecommunications
Council
FMCG
Construction Engineering
Inspirational Leadership
Keynote Guest Speaker:
International Keynote
Guest Speakers:
Transport Logistics
IMPROVING MOBILE WORKFORCE PRODUCTIVITY
AND DELIVERING TRUE CUSTOMER VALUE
4 WORKSHOPS
OFFERING YOU
KEY TAKEAWAYS
AND LEARNINGS
Demonstrating Returns
on Investments
Learning How to Develop
an Effective Business Case
for your Mobility Plan
Learning How to Secure
Stakeholder Buy-In
Learning How to Manage
Performance through KPI’s to
Achieve Sustainable Growth
A
C
B
D
(see page 15 16 for details)
BOOK NOW! î T: +61 2 9229 1000 î F: +61 2 9223 2622 î E: registration@iqpc.com.au î W: www.fsmaustralia.com.au | 1

Key Theme for 2016 - Delivering Value
This year’s theme is about delivering value, in ‘transforming from a cost centre to a value
centre’ and ‘delivering true customer value’. This is supported by the fact that in today’s
increasingly competitive market place, the idea of delivering and showing the value of FSM
has been central to the majority of conversations we have been having for the past 8 years.
Get the Most out of Your Attendance and Networking Opportunities
and Attend the Interactive Master Classes (see page 15 16 for more details)
Demonstrating Returns on Investments
Facilitated by Steve Minahan, Head of Field Operations, Optus
Learning How to Secure Stakeholder Buy-In
Facilitated by Kathryn Turner, Manager Asset Coordinator
Planning Operations, Queensland Urban Utilities
Learning how to Develop an Effective Business Case for your Mobility Plan
Facilitated by David Kelly, Manager Maintenance Operations, Qantas
Learning how to Manage Performance through KPI’s to Achieve Sustainable Growth
Facilitated by Roger la Salle, Founder/Director, Matrix Thinking
A
B
C
D
INCREASE YOUR
KNOWLEDGE AND
SAVE BY BOOKING
2 OR MORE
MASTERCLASSES
(see page 18
for pricing)
WELCOME
Dear Colleague ,
In today’s intensely competitive and technologically advanced work
environments, what will set your business apart from the competition
is the quality of service you offer your customers. Indeed, 50% of
customers demand for quicker response time and 43% of service
organisations need to improve workforce utilisation, productivity and
service process efficiencies.
In light of this, service organisations understand that they need to
become more efficient, develop better time saving approaches and fix
a problem in the first visit in order to meet customer expectations.
Join us at the 8th annual Field Service Management Summit 2016
for a full 2 days of information-sharing, learning and networking with
field service professionals from across industry, where we will be
addressing the following key issues:
1. Driving customer focused solutions to improve service delivery
2. Leveraging latest technical solutions and strategies to maximise
agility and competitive advantage
3. Seamlessly integrating systems to drive operational efficiency gains
and workforce productivity
4. Realising the value of your internal data to predict trends and fill gaps
5. Attracting and retaining talent in the global marketplace for
sustained business performance
6. Enhancing quality of service through process efficiencies
7. Improving seamless integration and 2-way sharing of data to
effectively integrate hardware, software and technology
$1,050 Extra Early Bird Discount. Book by 17 December, 2015.
Call 02 9229 1000; or email registration@iqpc.com.au;
or book online at www.fsmaustralia.com.au
We also entertain larger group bookings with further discounts so
please do get in contact if you are planning on bringing a large team.
I look forward to meeting you onsite in Sydney in March 2016.
Erika Aligno
Director of Field Service Management Summit 2016
Be More than a name on a business card.
Stand out as a sponsor or exhibitor.
FSM provides a unique platform which encourages open conversation with professionals and
solution-providers. We take the time to get to know our customer so that we can help you
navigate through the audience to find the best matches in terms of needs and buying power.
FSM is a must-attend event for businesses which have a service or solution that would bring
benefit to an audience of senior executives leading their field service organisation.
To find out more about the outstanding sponsorship and exhibition opportunities available at
FSM Summit 2016 contact us on +61 2 9229 1050 or sponsorbranding@iqpc.com.au
Tilak Antony, Head of Sales ANZ

Join the conversation
on LinkedIn
Field Service Management
Australasia a subgroup of FSM
Field Service
Management (FSM)
Key Issues to be Addressed?
Transforming your service and
support operations from a cost centre
to a value and revenue generator
Driving customer focused solutions
to improve service delivery
Leveraging latest technical
solutions to maximise agility and
competitive advantage
Seamlessly integrating systems to
drive operational efficiency gains
and workforce productivity
Realising the value of your internal
data to predict trends and fill gaps
Attracting and retaining talent
in the global marketplace for
sustained business performance
Enhancing quality of service
through process efficiencies
Considerations around data
collection and mobility
Who will you meet
at the 8th annual Field
Service Management
Summit 2016?
Industry:
î Power Generation
î Energy Transmission and Distribution
î Water
î Telecommunications, Construction
Engineering
î Local Government
î Transport and Logistics
î Machinery, Manufacturing and Mining
î FMCG
î Aviation, Infrastructure and Civil
î Equipment Rentals
Roles:
î Director, General Manager –
Field Operations, Operations
î National, Regional Manager, Head –
Operations, National Service
î National, Regional Manager, Head
– Asset (Information), Information
Systems
î National, Regional Manager,
Head – Fleet Service, Field Service
Mobility Support, Technical Support
Solutions Architect, Consultant
WHY YOU SHOULD ATTEND?
35+ sessions including International Keynote presentation
from leading Brasil utilities company and Case Studies addressing
how you can seamlessly integrate your data to improve mobile
productivity and enhance customer service delivery
9 Interactive Panel Discussions for you to discern the issues
surrounding:
1. Pushing connectivity in the age of the Internet of Things (IoT)
2. Maximising your mobility capabilities;
3. The new requirements for field service technicians
4. Transforming your service from a costs centre to a revenue
centre
5. Utilising data and analytics to predict trends and fill gaps in
productivity;
6. Aligning FSM to your business
7. Managing WHS in field service operations
8. What will the changing workforce look like?
9. Addressing the talent gap and challenges of recruitment
6 Streams to offer you a choice in 6 key areas which focus on:
1. Adding value to your service through customer centric field
service organisation
2. Effectively utilising technology to support seamless
integration
3. Implementing an effective FSM mobility strategy to meet
deliverables
4. Effectively utilising data and metrics to boost productivity
5. Understanding the Field Service Technician of the future
6. Effective Asset Management
4 Workshops offering you key takeaways and learnings
(see pages 16 17 for details)
Interactive Champagne Roundtable and Problem Solving
Discussions to help you understand and improve ways you
use data and analytics to generate valuable insights into
customer behaviours and field service production pattern

Mary Brittain-White
Managing Director,
Retriever Communications
Roger la Salle
Founder/Director,
Matrix Thinking
Mathew Dickerson
Mayor,
Dubbo City Council
Kevin Ingle
Manager Maintenance Services,
Auckland International AirporT
Marc Phillis
National Business
Development Manager,
Equipment, Coca-Cola Amatil
Matt Keppich
Business Unit Manager,
Cardno
CUTTING EDGE INSIGHTS FROM
40 FIELD SERVICE LEADERS:
ADVISORY
BOARD MEMBERS
We are pleased to announce the launch of
the 2016 Advisory Board to help shape the
themes of the summit so that it is guided
by field service professional for field
service professional
Philippe Mengual
Field Service Director,
Airbus
Wade Tink
Army Reserve Platoon
Commander, Australian
Defence Force
Tercius Morais
Transmission
Maintenance
Manager,
Energisa (Brasil)
Sandra
Nieuwenhuijzen
Head of Maintenance
Operations, Qantas
Michael Killeen
Asset Manager,
NSW TrainLink
Lance Martin
Divisional Head,
CAD Project
(Conference Chairperson)
Douglass Doherty
Chief Executive
Officer, Family Based
Care Association
North West Inc.
Chris Kinley
Manager Maintenance
Services, Watercare
John Simonides
Manager Strategy
Planning, Emergency
Management, Fire
and Rescue Services
Donna Goddard
Asia Pacific IT
Manager, Cardno
Marc Phillis
National Business
Development
Manager, Equipment,
Coca-Cola Amatil
Jonathan Rich
Head of Asset
Management,
UGL Limited
Stephen Jewell
Manager Network
Operations,
Unitywater
John Vise
Manager Customer
Support, Goulburn-
Murray Water
Stuart Buxton
Senior Product
Manager, Panasonic
Mathew Dickerson
Mayor,
Dubbo City Council
TBC
Executive GM/Head
of ISGM/CEO, ISGM
Jerome
Barrientos
Chief Information
Officer, KinCare
Brian Sharman
Technical Director,
Strategic Asset
Management,
AECOM
Kathryn Turner
Manager Asset
Coordinator Planning
Operations, Queensland
Urban Utilities
Kevin Ingle
Manager Maintenance
Services, Auckland
International Airport
Gavin Hudson
KinCare Queensland
State Manager, KinCare
Matt Keppich
Business Unit
Manager, Cardno
David Kelly
Manager Maintenance
Operations, Qantas
Richard Barrow
Information
Technology Manager,
City of Casey
Simon Duggan
Systems Manager,
Horizon Power
Mary Brittain-
White Managing
Director, Retriever
Communications
Keiron Walsh
Technology Solutions
Manager, Energex
Professor Melinda
Hodkiewicz
Mechanical and
Chemical Engineering
University of
Western Australia
Steve Minahan
Head of Field
Operations, Optus
Jordan Argiriou
Field Service
Manager ANZ,
QIAGEN
Alex Lassauniere
Lead Architect IT,
Coates Hire
Roger La Salle
Founder/Director,
Matrix Thinking
Richard Deihl
IT Manager, Counties
Power New Zealand
40 EXPERT GUEST SPEAKERS, THOUGHT LEADERS AND PANELLISTS:
Steve Minahan
Head of Field
Operations. Optus
Michael Olsen
CEO, Infraworks
Michael Olsen
CEO, Infraworks

2016 FSM EXCELLENCE AWARDS
Thursday, 10 March 2016
The FSM Excellence Awards is our chance to recognise and celebrate the achievements of Field
Service organisations, technicians and managers across industry.
The 2016 awards is easy to enter and you don’t have to be ‘state of the art’ to have an amazing
story to tell.
Reward your employees’ hard work by submitting an application that recognizes innovative
approaches, regardless of budget or company size.
To receive the templates for submissions please email: fsmaustralia@iqpc.com.au or go to the
website www.fsmaustralia.com.au
Complimentary attendance and drinks with conference ticket!
Finalists may bring their teams to the cocktail ceremony drinks awards nights
To receive the templates for submissions please email:
fsmaustralia@iqpc.com.au or go to the website www.fsmaustralia.com.au.
Please send your submissions to fsmaustralia@iqpc.com.au by
Friday, 12 February 2016.
The categories will be judged by the 2016 FSM Judging Panel
and revealed at the awards ceremony drinks on Thursday, 10 March 2016
to conclude and celebrate the two day conference. All finalists will be
contacted with eligibility to bring their teams to the awards.
YOU ARE CORDIALLY
INVITED TO THE
LAUNCH OF:
Join the conversation
on LinkedIn
Field Service
Management
Australasia a
subgroup of FSM
Field Service
Management (FSM)
EXCELLENCE IN
DISRUPTION
AWARDS CATEGORIES
BEST IN COSTS
SAVINGS
BEST IN GAINING NEW
CLIENTS
BEST RESULTS IN WORK,
HEALTH SAFETY

PRE-CONFERENCE WORKSHOP DAY – Tuesday, 8 March 2016
WORKSHOPS A B C D
TIME 9:00AM – 11:15AM 11:30AM – 1:45PM 2:00PM – 4:15PM
Time DAY ONE – Wednesday, 9 March 2016
8:00 Registration and Arrival Coffee
8:30 Opening Remarks from FSM Australia and the Summit Chair
8:40 Panel Discussion
9:20 Case Study
9:50 Solution Provider Thought Leader Session
10:50 Speed Networking Break
11:10 Morning Tea Break
11:40 Plenary Presentation: Solution Provider Thought Leader Session
12:10 Case Study Presentation
12:40 Plenary Presentation: Solution Provider Thought Leader Session
1:10 Lunch and Networking Break Solutions Clinic
STREAM A STREAM B
2:00 Presentation Case Study Presentation
2:30 Case Study Presentation Presentation
3:00 Presentation Presentation
3:30 Afternoon Tea and Networking Break
4:20 Case Study Presentation
5:50 Networking Drinks
Time DAY TWO – Thursday, 10 March 2016
8:00 Registration and Arrival Coffee
8:30 Opening Remarks form the Summit Chair
8:40 Plenary Presentation
9:20 International Keynote Presentation and Case Study
10:50 Morning Tea Break
STREAM C STREAM D
11:20 Case Study Presentation Case Study Presentation
11:50 Presentation Panel Discussion
12:20 Case Study Presentation Panel Discussion
12:50 Lunch And Networking Break
STREAM E STREAM F
1:40 Presentation Presentation
2:10 Case Study Presentation Presentation
2:40 Presentation Case Study Presentation
3:10 Afternoon Tea And Networking Break
6:00 AWARDS CEREMONY DRINKS ANNOUNCEMENT
AGENDA AT A GLANCE

8:00 REGISTRATION WELCOME COFFEE
8:30 OPENING REMARKS FROM FSM AUSTRALIA AND OPENING STATEMENT FROM
SUMMIT CHAIRPERSON
Lance Martin, Divisional Head, CAD Project (Conference Chairperson)
8:40 What Does ‘MOBILITY’ mean? Maximise Your Mobility Capabilities
65% of field service organisations still consider reducing and driving efficiencies
as an important objective of their organisation. An effective mobility solution can
improve overall productivity by 30-40% and profitability by 20-25% for the service
organisation. So what does this actually mean to have an effective mobility solution?
In this panel, experts will come together to share their expertise and draw on their
experiences:
• The significance of field service mobility drawing on their successes and failures
• Examining the life of the field service technician and challenges face on-site
• Identifying critical features that should form part of your field service mobile
application
• Mobility program to innovate and deliver and differentiate your service
Simon Duggan, Systems Manager, Horizon Power
Kevin Ingle, Manager Maintenance Services, Auckland International Airport
Jonathan Rich, Head of Asset Management, UGL Limited
Chris Kinley, Manager Maintenance Services, Watercare
Stephen Jewell, Manager Network Operations, Unitywater
9:20 Airbus – Field Service within Airbus
• Airbus presentation and the field service with in Airbus,
• How field service is the voice of the customer back to the organization.
• Evolution of the field service role in time and as well embrace technology.
• Going Global
Philippe Mengual, Field Service Director, Airbus
9:50 SOLUTION PROVIDER THOUGHT LEADER SESSION
*please contact Tilak.antony@ipqc.com.au to discuss
10:10 The Age of the Internet of Things (IoT) - How Far Can We Push Connectivity?
It is predicted that 3 years from now, 5% of customer service cases will be autonomously
initiated by connected devices as more objects connect to the internet. Indeed, as
manufacturers turn to developing smart devices from jumbo jet engines through to white
goods, machine to machine diagnosis and preventative maintenance will become the
accepted norm and so IoT based field service management systems will in turn become
more in demand. Before long, every piece of equipment that technicians are asked to
fix could be connected to the Internet — and to one another. It’s all part of the coming
Internet of Things (IoT) revolution that will have a big impact on field service. Our expert
panellists will come together to evaluate the impact IoT will have on field services.
• Which industries will be improved by IoT?
• How IoT will transform you’re your automated claims and automatically initiated
service calls?
• What will this mean for privacy – is IoT assisting or monitoring you?
Steve Minahan, Head of Field Operations, Optus
Michael Olsen, CEO, Infraworks
Alex Lassauniere, Lead Architect IT, Coates Hire
10:50 SPEED NETWORKING BREAK (30 mins) COFFEE BREAK (20 mins):
An effective structured interactive session designed to help you expand your
network through one-on-one focused conversations
11:40 Plenary Presentation: Panasonic
Stuart Buxton, Senior Product Manager, Panasonic
12:10 Managing Interfacing Parts of your Organisation to Enable Seamless Operation
The execution of your service operations relies heavily on the seamless integrating
of interfacing parts of your organisation. In this session, Kathryn will break down
the operating processes to a project and who (and how) you need to get on board
the crucial department in order to build and upgrade your projects.
• Streamlining your project delivering though effective communication and leadership
• Understanding the interface between different stakeholders and learning how to
get buy-in
• Managing the interaction between different areas of the business
Kathryn Turner, Manager Asset Coordinator Planning Operations,
CONFERENCE DAY ONE
WEDNESDAY, 9 MARCH 2016
PANELDISCUSSION
PANELDISCUSSION
CASESTUDY
CASESTUDY

12:40 Plenary Presentation: Achieving Technician Technology Acceptance in FSM
The latest quantitative study by Capriza showed that 45% of respondents were
unlikely to use enterprise software due to complicated, poorly designed interfaces.
In field mobility this need for end user acceptance and consequent use of the
mobile solution is paramount for any project’s success. There is a lot of strong
opinions regarding what makes a good FSM App however little research. To that
end, Retriever sponsored the University of Technology to do an independent study
on the key determinants for end user acceptance in FSM.
Take-aways
• Key design “rules of thumb” required for an industrial field App usability
• The impact of mobile form factors – tablet v smartphone
• The role of environment - light, isolation, age – on choices taken
Mary Brittain-White, Managing Director, Retriever Communications
1:10 LUNCH NETWORKING BREAK
Solutions Clinic: Getting The Right Information to Remote Workers
The right information increases efficiencies. Delivering excellent service is tightly
integrated with how companies collect, digest and act on field data. In-vehicle
GPS boxes feed data back to dispatch centres throughout the day, providing
critical insight into the quality of service that field workers deliver. Analysis of the
data can produce increased first-time fix rates, reduced follow-up truck rolls, and
enhanced preventive tasks to minimise repair calls. It has been found that 89%
of best-in-class organisations are 2.5 times more likely to integrate preventive
tasks into a repair visit to alleviate future breakdowns. In this interactive problem
solving session, delegates are given the opportunity to extract, share and collect
information to better understand how:
• Leveraging analytics to gain greater insight into their operations, enabling them
to lower operating costs and improve efficiency and productivity
• Using information, such as poor scheduling and inefficient staff utilisation to
avoid time waste
• How to effectively match the right technician to the right task for the right job
STREAM A:
How Technology Can Introduce a Step
Change to Your Service
Stream Chair: Keiron Walsh, Technology
Solutions Manager, Energex
STREAM B:
Adding Value to your Service through
Customer Centric Field Service
Organisation
Stream Chair:
2:00
Empowering your Field Serve
Workforce through Mobile
Applications and Technologies –
Cloud Based Technologies
By 2018, 70% of mobile workers will
use a table or a hybrid device that has
tablet like characteristics. Enabling
your field service technician with the
right tools guides them through daily
tasks and helps them plan tasks for the
future. In this session, Chris will identify:
• Creating new tasks for unplanned
work to ensure all co-workers were
informed in real time
• How mobile applications allowed
technician to check parts, make
requests and place an online
purchase seamlessly
• Limitations and failures experienced
with mobile applications
Empowering Your Customers through
Customer Relations Management
Software
Family Based Care Association North
West is a not-for-profit organisation
and their focus is heavily dependent
on their relations with their customers.
It is pertinent that they develop
strong customer relationships in order
for their business to survive. Where
an organisation understands how
customers value your service and what
your clients truly value, then this can
prove to drive, profits. In this session,
Doug will explore how to:
• Understand how customers value
your service and what they truly
value
• Mapping the entire value stream to
asses what add values and what
doesn’t
• Improve accessibility to focus on
ways to make it easier for customers
to communicate
• Integrating customer relations
management software to improve
communication and tailor to
customer wants
Douglass Doherty, Chief Executive
Officer, Family Based Care Association
North West Inc
CONFERENCE DAY ONE
PRESENTATION CASE STUDY

STREAM A:
STREAM B:
Organisation
2:30
Coates Hire High Level New Business
IT Strategy
The implementation of the new
business and IT strategy has
helped to improve the asset use of
rental equipment at Coates. The
telematics systems has also helped
streamline operations through real-
time information. In this session,
Alex will share with you the strategy
implemented at Coates Hire, in
particular:
• Digital transformation high level
overview
• Mobility: Personas, apps sourcing
principles (buy vs dev), and related
devices policy considerations,
MADP EMM
• Telematics: Needs, benefits and
issues in the rental industry, reference
model, approach and initial RnD
• IT asset management (devices)
telcos when dealing with mobility
and telematics
Alex Lassauniere, Lead Architect IT,
Coates Hire
Driving Customer Focused Solutions
with an Integrated Technology
Platform
The key to improving customer
service is delivering on time fixes
through an integrated platform that
works seamlessly. 46% of companies
have identified that the cost of
implementation of new technology
is the highest barrier for companies
looking to develop their service
management solutions. There are over
1 billion mobile devices out there: your
workforce will be using them anyway,
so tap into that mindset. Technology is
delivering the opportunity to document
a vast amount of knowledge and get it
out there to the wider workforce and
customers. In this session, Brian will
compare solutions used at AECOM to
provide useful insight on which service
solution will help meet your needs.
• Measuring your business and
customer needs to manage
• Comparing solutions and
compatibility
• Maximising current capabilities to
meet your needs
Brian Sharman, Technical Director,
Strategic Asset Management, AECOM
STREAM A:
STREAM B:
Organisation
3:00
Including an Internet of Things (IoT)
Functionality to your Software to
Increase Connectivity
Three years from now, 5% of customer
service cases will be autonomously
initiated by connected devices as more
objects connect to the internet. The IoT
will transform the contact centre from
a reactive inbound customer service
centre to a proactive outbound service.
This will be achieved by devices being
able to self-diagnose problems and
immediately alert the contact centre
of the issue, often before the customer
realises. In this session, Richard will
address how IoT is predicted to have a
huge impact to service organisations.
• Including a QR code to enable clients
an IoT interface
• Transforming your contact centres
from a reactive inbound customer
service to a proactive outbound
service
• Understanding how IoT impact
customer services and responding
effectively
Richard Deihl, IT Manager,
Counties Power New Zealand
Improving Customer Satisfaction
through Mobility
Mobility helps service organisations
resolve issues faster, enabling them to
attend to service requests immediately
and fix faulty parts on time for their
customers. This prompt response has
a high impact across the ecosystem
of the organisation - from field service
technicians to service managers,
business managers, executives and
customers. In this session, Kevin will
identify:
• Critical features that should be
part of your field service mobile
application
• Identifying effective ways to make
staff more efficient, provide better
service to customers and improve
profitability
• Implementing an effective mobility
plan to meet deadlines
• Examining the life of the field service
technician and challenges face on-
site
Kevin Ingle, Manager Maintenance
Services, Auckland International
Airport
CONFERENCE DAY ONE
PRESENTATION PRESENTATIONCASE STUDY

3:30 COFFEE NETWORKING BREAK
4:20 Qantas - Streamlining Processes, Parts and People to Ensure On-Time
Departures and Safety
Qantas is Australia’s largest domestic and international airline and is recognised as
one of the world's leading long distance carriers, employing over 32,500 people
and offering services over 182 destinations in 44 counties. Domestically, it operates
over 5,600 domestic flights a week. In order to maintain their reputation, Qantas
focuses their attention on two crucial factors: on time departures and safety. In
this session, David will identify the framework behind behind the maintenance
of operations at Qantas in order to effectively mobilise and carry out their
operations.
• Effectively using airborne systems to monitor and assess defects in assets to
feed info back to HQ
• Responding to defects within a 35 minute turnaround for on-time lift off
• Minimising department disruption through centralised computing systems and
accurate sharing of information
• Seamlessness coordinating information from ground crew, monitoring systems
and assets to minimise departure disruption
David Kelly, Manager Maintenance Operations, Qantas
4:50 Transforming your Service and Support Operation from a Cost Center to a Value
and Revenue Generator
The Service Industry is experiencing an increase in 44% competitive pressures.
In light of this, organisations are looking at ways to prove it is more than just a
cost centre. Field service management solutions add value beyond just increasing
workforce productivity—they can also improve customer satisfaction and
create more collaboration among field service employees. Indeed, field service
management plays a key role in the efficient management of after sales service
contracts. However, it currently faces several challenges that impact productivity
and customer experience. In this interactive panel discussion, experts will come
together to explore:
• Finding creative ways to use the data collected to generate strategic business
insights that adds value
• How companies are finding new ways to generate/drive revenue through a
variety of field service offerings
• Up skilling your field service workers to become not only
• Developing a business case to gain stakeholder buy-in
• How to ensure that customers are provided the best value and service
Brian Sharman, Technical Director, Strategic Asset Management, AECOM
Jordan Argiriou, Field Service Manager ANZ, QIAGEN
Michael Jonkers, Solution Delivery Manager, WEL Networks
John Vise, Manager Customer Support, Goulburn-Murray Water
5:20 Managing WHS in Field Service Operations
All companies, whether operators or contractors, have a commitment to protect
and promote the health of those affected, either directly or indirectly, by field
operations. This is best achieved by establishing an effective WHS system. Join our
FSM Advisory Board as they come together to evaluate the obligations of WHS
and the key components any WHS management system.
• Organisation, responsibilities, resources, standards and documentation
• Key policy and strategic objectives to take into consideration
• Developing leadership and commitment to WHS
• Training staff, safe work practices and procedures
Steve Minahan, Head of Field Operations, Optus
Roger la Salle, Founder/Director, Matrix Thinking
5:50 END OF CONFERENCE DAY ONE
5:50 NETWORKING DRINKS
CONFERENCE DAY ONE
PANELDISCUSSION
PANELDISCUSSIONCASESTUDY

CONFERENCE DAY TWO
THURSDAY, 10 MARCH 2016
8:00 REGISTRATION WELCOME COFFEE
8:30 OPENING STATEMENT FROM SUMMIT CHAIRERSON
Lance Martin, Divisional Head, CAD Project (Conference Chairperson)
8:40 Plenary Presentation: Qantas Presentation
Sandra Nieuwenhuijzen, Head of Maintenance Operations, Qantas
9:20 International Key Note Presentation and Case Study: Energisa Brasil – 2015
Award Winning Utilities Company for Best in Operational Management
(Electricity Sector)
The Abradee Award is the leading benchmarking program in Brasil. It reveals the
best companies in the energy sector. Winners are determined by an in-depth
analysis of processes and operations, including as differential, a model to control
productivity of field services. Join Tercius and Energisa as they share with you the
framework behind their award winning Operational Management in Field Services.
Tercius Morais, Transmission Maintenance Manager, Energisa
10:20 Plenary Presentation: Creating a High Performance Culture
Drawing on his military career as Reserve Platoon Commander, Wade is
experienced in empowering and mobilising a high performing team in order to
execute a common goal. Wade’s leadership has also been an integral part of the
success of 40K Foundation, a not-for-profit organisation, mobilising students in
remote areas of South India. As the Head of Leadership at 40K he continues to
lead the organisation through a period of considerable prosperity on and off the
field. Join Wade as he discusses the values of excellence, discipline and community
in the creation of a high performance culture, and the power of perfect strategic
execution. Wade will share with you his leadership knowledge gained through his
Army and business career.
• How to engage and lead your millennial workforce in order to create an effective team
• Leveraging an ageing workforces’ knowledge through empowerment and communication
• Facing fear and change and communicate the opportunities
Wade Tink, Army Reserve Platoon Commander, Australian Defence Force
10:50 MORNING TEA BREAK
STREAM C:
Effective Asset Management
Mobility
Stream Chair: Simon Duggan, Systems
Manager, Horizon Power
STREAM D:
The Field Service Technician of the
Future
Stream Chair:
11:20
Effective Asset Maintenance of NSW
TrainLink
Of the 200 Stations in NSW, TrainLink
are responsible for the management
and maintenance of these. Spending
an estimated $X on the maintenance of
these assets per year, having a reliable
system of governance is required to
execute customer experience. In this
session, Michael will share with you
how at NSW TrainLink they make sure
that their field service workers have
all the info they need and resources in
order to carry out their role. In addition:
• Governance of suppliers and
management system to achieve
outcomes of customers.
• What do you do with assets to get
the most out of them
• Allocating limited resource to assets
to best meet customer needs
• Proactive with maintenance of assets.
To enable decision making to help
efficiency in field service
Michael Killeen, Asset Manager,
NSW TrainLink
Optus – The Technician of the Future
Mobility is transforming the way field
staff, field service technicians and
sales teams work and collaborate with
different areas of the organisation.
With wireless email integrations, field
force automation and rising pressures
to push sales and act beyond a field
service technician in realm of sale
person, the scope of a field service
technician’s skill is changing. In this
session, Steve evaluation the underlying
skill sets that will be needed as field
services moves quickly into the future.
• Moving from technically skilled to
sales savvy to generate more revenue
• Overcoming barriers and identifying
advantages of up skilling frontline
workers
• What are the new requirements
required of a field service worker?
Steve Minahan, Head of Field
Operations, Optus
CASE STUDY

STREAM C:
Mobility
STREAM D:
Future
11:50
Mobilizing your workforce,
in the office
City of Casey has a large field-based
workforce; many aspects of their
work processes now benefit from
incorporating mobile technology. In
order to meet our organization-wide
goal of flexible working, we have
embarked on a plan to provide mobility
to office-based staff. Join Richard
as he shares with you the journey of
improvement through effective mobility
deployment, in the field as well as
inside the office.
• Providing choice to staff regarding
their mobile work technology
• Flexible workspaces and technology
to support that
• Remote access to enable simple and
secure connectivity
Richard Barrow, Information
Technology Manager, City of Casey
What are the New Requirements for
Field Service Technicians?
People are the key to running a
successful and effective field service
operation, and the field service
technician is the “face” of the company
to the customer. The challenge for
service companies is not so much the
age of their current workforce but
the aptitude and willingness to learn
new skills. As technology changes, the
engineer’s role may change from being
field-based to carrying out remote
diagnosis on a Help Desk. Regardless,
they still need an underlying skill set
and its important those skills sets are
up-to-date. In this interactive session,
experts will come together to engage
in healthy dialogue to evaluate whether
field service technicians should become
more technical skilled or become more
sales savvy to meet generate revenue.
• The field service technician – trusted
advisor or sales persons?
• Overcoming barriers and identifying
advantages of up skilling frontline
workers
• Exploring hybrid strategies of an
automated process and an up skilled
worker?
• Exploring the benefits and
restrictions of automation
Brian Sharman, Technical Director,
Strategic Asset Management, AECOM
Steve Minahan, Head of Field
Operations, Optus
STREAM C:
Mobility
STREAM D:
Future
12:20
The Beginning-To-End Practical
Application of Asset Management
Mobile enterprise asset management
has become vital for all employees
to effectively access data from their
Organisation’s computer system for
asset management and maintenance
processes. In this session, Jonathan
will discuss how SAM Mobility software
used by UGL has wirelessly deployed
asset management and affected the
way UGL manages its maintenance
processes.
• Exploring SAM Mobility: the
management of UGL’s asset portfolio
including work execution, equipment
dismantle and install, measurement
points, back shop overhaul, off
line capability, and budget process
implications of taking work processes
mobile.
• Making the business case for mobile
SAP: balancing quality and cost
• Service reliability: the challenges
associated with wireless automated
asset management systems
• Stakeholder engagement, uptake and
change management methodologies
• The UGL experience: applying SAP
SAM to all current maintenance
contracts, the challenges, the
benefits and the future of the
software to achieve business
outcomes
Jonathan Rich, Head of Asset
Management, UGL Limited
What Will the Changing Workforce
Look Like?
The changing nature of field service
requires employees to acquire new
business skills, business process
troubleshooting, and the ability to drive
increased adoption and consumption
within the client’s site. In addition, the
retention of key talent in field services
has never been more important due to
an aging workforce, a diminishing talent
pool for new hires, and technological
change that is occurring faster than
anyone expected. In this interactive
panel discussion, our experts will come
together to break down the potential
changes being faced by the industry.
• What ill the changing face of field
service look like?
• Ageing workforce – crisis or
opportunity?
• What are the new requirements
required of a field service worker?
Michael Killeen, Asset Manager,
NSW TrainLink
Prof. Melinda Hodkiewicz, Mechanical
and Chemical Engineering,
University of Western Australia
CONFERENCE DAY TWO
PLENARY PRESENTATION PANEL DISCUSSION PANEL DISCUSSIONCASE STUDY

12:50 LUNCH NETWORKING BREAK
STREAM E:
Continuous Procedural Improvement
and Productivity
Stream Chair: Simon Duggan, Systems
Manager, Horizon Power
STREAM F:
Effectively Utilising Data and Metrics
to Boost Productivity
Stream Chair: Richard Barrow,
Information Technology Manager,
City of Casey
1:40
Remote Monitoring to Optimise Field
Services
Remote monitoring empowers field
service technicians with information
that enables them to do their jobs
more effectively and efficiently. Field
service technicians are highly skilled
but work in remote locations. Ensuring
communication and sharing of data
is effective and seamless is critical
to ensure the optimisation of field
services. In this session, Matt addresses
vital points to be aware regarding
remote monitoring:
• Using a remote monitoring solution
to simplify scheduling service
calls, dispatching technology and
managing data
• Creating new revenue schemes field
service
• Connecting to a common point
• Finding flexible solutions for
technicians no longer
Matt Keppich, Business Unit Manager,
Cardno
Using Big Data to Drive Performance
The era of Big Data is upon the field
service industry, driven by Internet-
connected machines that are packed
with sensors that record and transmit
data. It is estimated that there will
be 50 billion such intelligent devices
connected by 2020, from home
appliances to the largest industrial
equipment. The data those devices
generate are already allowing
companies to improve their products
and to offer new service guarantees
that benefit the customer to drive
revenue for companies. In this session,
Jordan will evaluate:
• Measuring the value of your data and
understanding what is valuable
• Collecting relevant data that offers
insightful analytics to drive decisions
• Identifying what data can be
repurposed to gain new insights
Jordan Argiriou, Field Service Manager
ANZ, QIAGEN
STREAM E:
and Productivity
STREAM F:
2:10
Project “Waipuna” Creating an
Internal Customer and Supplier
Financial Arms Length Relationship
Earlier this year, WaterCare’s internal
Maintenance Services (MS) business
unit embarked on Project Waipuna,
a project to implement field service
management capabilities. This Project
was initiated with goals to drive
efficiency and improve quality of
services. In this session, Chris will take
you on their journey to implement
new technology and business
transformation to provide enhanced
capabilities to support a commercially
styled internal operation which
supports performance benchmarking,
as if MS were an external contractor,
and to develop internal IP to assist
Watercare manage other genuinely
external contracted service providers.
• Driving efficiency and improving
quality of service through a
commercial lens
• Core new capabilities being
implemented
• Improving KPI performance and
reporting requirements through
stakeholder engagement and data
enhanced capture
Chris Kinley, Manager Maintenance
Services, Watercare
Transforming Data into Knowledge
Energex has been providing
electricity to customer sin South East
Queensland for more than 100 years.
And distributes electricity over an
area spanning approximately 25,000
square kilometres. It has more than
3,000 employees that help provide
connections to almost 1.4 million
domestic and business, equating to
a population base around 3.2 million
people. Join us as Keiron shares
with you the business challenges of
successfully and continuously providing
their crucial services.
• Integrating data to produce
knowledge and make informed
business decisions
• Managing the storage of data and the
need for information to be available
in more than one system
• Capturing and collecting data in the
field
Keiron Walsh, Technology Solutions
Manager, Energex
CONFERENCE DAY TWO
PRESENTATION
CASE STUDY

STREAM E:
and Productivity
STREAM F:
2:40
FSM Planning: Art of Science?
Planning resource allocation,
accreditations, availability and
accommodating customer preferences
is complex and often sub optimal.
ISGM has a field technician force of
over 3,000 and decided that the
seamless integration of technology and
workforce engagement was needed
to achieve a quality delivery outcome
– both in terms of productivity and
customer experience. Take aways:
• Internal change management in
moving to systems / field mobility
and away from excel
• Challenges in selecting IT delivery models
• Ongoing support and
accommodating constant change
• Gaining field workforce engagement
and behavioural change to drive
customer centricity
TBC, Executive GM/Head of ISGM/CEO,
ISGM
Cardno – Identifying What Tools to
Provide a Mobile Device to Improve
CAD and GIS capability
In 2015, Cardno embarked on a mobility
project designed to focus on the device
side of mobility The initial intention
was to identify what kind of device
was needed to improve capabilities by
building a tool that fully supported the
different types of work done by field
workers. Join Cardno’s Head of Asia
Pacific IT Manager, Donna Goddard, as
she shares with you the challenges faced
of managing a global team of technical
services, BIM and solutions architects.
• Understanding your mobility project and
creating a system that fully supports the
device used by field workers
• Working with your solutions architect
and technical team to understand
what is needed
• Creating a tool that enhances your
mobility capabilities
Donna Goddard, Asia Pacific IT
Manager, Cardno
3:10 COFFEE NETWORKING BREAK
4:00 Effective Asset Management to Understand Conditions of your Assets
After working for a decade in operations and maintenance roles, Melinda joined
the academic staff at UWA but retains close contact with her industry roots. In
2011 she was a finalist in the CME (Chamber of Minerals and Energy) Outstanding
Women in Resources award and won the UWA Safety Leadership Award in 2012.
Join us for an in-depth session as Prof. Hodkiewicz conducts an industry relevant
multi-disciplinary presentation in the areas of asset maintenance and management.
• Competency training
• Organisation design
• Where you want to run your workforce
• Senior management to think about asset management and obtain buy-in
Prof. Melinda Hodkiewicz, Mechanical and Chemical Engineering,
University of Western Australia
4:30 Identifying the Role that FSM Plays in the Overall Business
Any investment you make in improving the service you provide is going to lead
to greater sales. If you business goal is to drive revenue and profit than the role
of your service operations plays an integral part. Years ago, value was just how
good is the product and what is the value-for-money that I’m getting from that
product. That’s really changed now. In today’s world, people are asking much
more, “What should I invest in next? What really is the right thing for me, not just
for today, but what will set me up for what I’m going to need in the future given
how quickly things are changing and how many options are available?” Join us in
this interactive panel discussion where experts will come together to discuss:
• How field service fits into the overall business plan
• How do businesses see service as a real competitive differentiator
• How big a role will FSM have to play in the future?
Brian Sharman, Technical Director, Strategic Asset Management, AECOM
Douglass Doherty, Chief Executive Officer, Family Based Care Association North West Inc
5:00 Is Recruitment and Talent Management the Challenge this Decade for Field Service?
Over 40% of field service workers are over the age of 40 years. That’s almost
half of the workforce that will need replacing in a 20 year period. It is already
reported that 60% of companies are understaffed in their technical and highly
skilled positions. This is also an area where demand is predicted to grow as swiftly
as other professions by 2025. This means there is a growing pressure to meet a
growing demand to acquire and retain new additions to the mobile workforce.
In this interactive panel discussion, our expert panellists will discern the issues
surrounding potential talent shortages and recruitment.
• How are companies retaining talent and knowledge with an ever-changing workforce?
• Overcoming the challenge of replacing an ageing workforce
• Exploring the options and benefits of outsourcing
Michael Killeen, Asset Manager, NSW TrainLink
Stephen Jewell, Manager Network Operations, Unitywater
PANELDISCUSSIONPANELDISCUSSION
CONFERENCE DAY TWO
PRESENTATION CASE STUDY

5:30 Key Data, Metrics and Analytics to Predict Trends and Fill Gaps
Best-in-class field service organisations that adopt analytics
technology see their service profits increase by 18%, customer
retention rates by 42% and SLA performance by 44%. In other
words, as companies strive to achieve or retain best-in-class status,
it is imperative that they leverage analytics in their operations. Field
service companies that have already attained operational excellence
have a keen understanding of the importance of using data analytics
when looking to enhance service, enforce real-time accountability
and optimise planning. In this interactive session, experts will come
together to shed light on:
• Using data to explore the real story behind your operations and
identify points of weaknesses
• Tried and tested approaches for using metrics to measure
operations performance
• Finding a methods to identify and monitor field service metrics
Prof. Melinda Hodkiewicz, Mechanical and Chemical Engineering, UWA
Jordan Argiriou, Field Service Manager ANZ, QIAGEN
Keiron Walsh, Technology Solutions Manager, Energex
Donna Goddard, Asia Pacific IT Manager, Cardno
6:00 END OF CONFERENCE DAY ONE
6:00 AWARDS CEREMONY DRINKS ANNOUNCEMENT
The 2016 awards is easy to enter and you don’t have
to be ‘state of the art’ to have an amazing story to
tell (see page 5 for details).
Reward your employees’ hard work by submitting
an application that recognizes innovative
approaches, regardless of budget or company size.
To receive the templates for submissions please
email: fsmaustralia@iqpc.com.au or go to the
website www.fsmaustralia.com.au
Complimentary attendance and drinks with
conference ticket!
PANELDISCUSSION
CONFERENCE DAY TWO
9:00AM – 11:15AM
Demonstrating Returns on
Investments
Changes in the economy and the evolution
of the purchase process for business
technology have placed unusual importance
on determining the return on investment
for almost all technology projects. These
days, technology implementation is all about
value creation for the overall business. As
the economy continues to tighten its grip,
accounting procedures are being called
into question at even seemingly forthright
companies, industry consolidation continues
apace, and systems-integration needs increase,
the pressure to demonstrate real ROI
becomes paramount. But what is real ROI?
Join us for this master class session to learn
how to talk-the-talk of ROI and measure
it accurately. By joining this master class
session you will also take away with you:
• Learning tools to help you impress your
potentially risk-aversive leadership by
speaking their ROI language Leveraging off
existing work to maximise returns
• Having a clear understanding of your
operation’s current performance metrics
and pain points to then identify those areas
where improvement is needed
• Learning how to calculate ROI – average
savings as a percentage of project cost
Workshop Facilitator
Steve Minahan, Head of Field Operations,
Optus
11:30AM – 1:45PM
Learning How to Secure
Stakeholder Buy-In
Every successful instance of change
management begins with backing and buy-in
from senior management and then executed
by stakeholder buy-in. In field service many
parts of the organisation need to come
together in order for deliverables to be
met. The success of your service operations
depends on the ability of how you are able
to engage with your workforce and get them
on side.
Join us for this master class session to learn
how to understand the framework of service
operations and what stakeholders need in
order to get on board. By joining this master
class session you will also take away with you:
• Aligning your value proposition to business
objections to ensure your field service
solutions are used as an effective tool
• Engaging in a sophisticated conversation
with your workforce to drive productivity
• Develop leaders to continually scan,
monitor and implement buy-in
Kathryn Turner, Manager Asset Coordinator
Planning Operations,
PRE-CONFERENCE DAY WORKSHOPS
TUESDAY, 8 MARCH 2016
A B
(see page 16 for WORKSHOPS C D)

PRE-CONFERENCE DAY WORKSHOPS
TUESDAY, 8 MARCH 2016
2:00PM – 4:15PM
Learning How to Develop an Effective Business Case
for your Mobility Plan
At Qantas, two crucial factors determine their productivity and profitability: on-time
departures and safety. One aspect to improve their profitability and productivity is by
reducing their delays. The cost of delay was measured to be $100 per minute. This was
quantified through, for example, loss of crew scheduling, MPS metrics, and passenger
score cards. Multiplied over a year, the delay of 30 minutes per day equates to just
under $1.1 million per year. These figures are important when it comes to building an
effective business case for your mobility plan.
Mobilising their ground crew and making sure their assets meet safety requirements
before any departure is central to Qantas being able to maintain their reputation
as one of the or world’s recognised and leading long distance carriers. In order to
maintain their reputation, a clear strategic mobility plan is required. However, barriers
towards building a case to get their ground crew armed with the right tools in their
hands is a challenge, due to a number of factors such as data charges, justifying ad
quantifying ROI.
Join us for this master class session to learn how to identify factors that convert to
metrics so you are able to communicate the value of your mobility plan to finance
dept. and senior management. By joining this master class session you will also take
away with you:
• Understanding your current processes and where opportunity and loss lies
• Understanding how to build user engagement
• learn skills on how to measures costs that prove the value of current and future
mobility plans
• Understand how to quantify the value of your field services to prove you are more
than just a costs centre
• Learn which solutions give you best ROI and incorporate this into your business plan
• Learn how to communicate the value of your mobility plan to finance department
and senior management
David Kelly, Manager Maintenance Operations, Qantas
2:00PM – 4:15PM
Learning how to Manage Performance through KPI’s to
Achieve Sustainable Growth
Where you have the right job, the right tech and the right parts an increase in 18% of
first-time-fix rate can be achieved. In order to meet this objective, effective KPIs and
measurement need to be in place to track the success of your service operations.
Without knowing whatt your latest services KPIs, analytics and service data, it is almost
impossible to effectively run your field service and depot repair operations. Businesses
face vulnerabilities and problems that can seriously undermine both performance and
profitability where a proactive stance to managing performance through KPI’s is set.
Join us for this master class session to learn how to measure and monitor relevant KPI’s
so that they align to your business successes. By joining this master class session you
will also take away with you:
• Learning how to identify relevant KPI’s to meeting your service operations
• Understanding how to implement KPI’s to effectively track, monitor and evaluate
performance to achieve sustainable growth.
• Understanding how to monitor your sales margin to avoid costly recurring mistakes
Roger la Salle, Founder/Director, Matrix Thinking
C D

ABOUT OUR SPONSORS
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Retriever Communications is a leading field mobility company targeting industrial users.
RD is based in Australia with SaaS and support centers also in North America and the
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Pioneering the technology since 1996, Retriever continues to be the leader in wireless field
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Yambay is a leading provider of scheduling and mobility solutions for field service
management. We specialise in providing strategic solutions which meet the enterprise
customer’s high standards of performance and reliability and cover the full range of
current and future business requirements. Yambay’s product software is used in enterprise
deployments in Australia, USA, UK, New Zealand and South Africa covering a range
of business processes including crew dispatch and management, asset management,
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SAP, Mincom and most GIS vendors
Ridgeback Service Bodies specialises in the design and manufacture of innovative,
quality built and ergonomically designed service bodies, Ute bodies and truck bodies for
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While our unique lift off body, a concept invented and developed by our company, was the
core of our business, we have expanded over the last 10 years into fixed service bodies,
specialist and truck bodies to complement our product range.
We have the largest range of service bodies and Ute bodies in Australia with over 44 standard
models to suit any field service application. We also provide a bespoke service in designing
and manufacturing a service body for any unique application or customer requirement
“Informative, excellent
forum for exchange of
ideas and experiences”
Financial Controller,
GLG GreenLife Group
“Depth of experience of
presenters and attendees and,
their willingness to share their
knowledge, was very valuable and
broadened my insight into Field
Service”
Systems Process Analyst,
Horizon Power
“Networking
opportunities of
great value”
Manager Business
Support Technical,
Dubbo City Council
“Great opportunity and
space and to exchange
stories about issues and
solutions”
Senior Business Consultant,
Goulburn Murray Water
“Leading edge FSM
vendors and speakers with
practical implementation
experience and content,
learnings and takeaways”
Enterprise Solution Manager,
SPARQ Solutions PTY LTD

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$3,599 + GST =
$3,958.90
$3,899 + GST =
$4,288.90
$4,199 + GST =
$4,618.90
$4,299 + GST =
$4,728.90
Conference
Only
$2,699 + GST =
$2,968.90
$2,999 + GST =
$3,298.90
$3,299 + GST =
$3,628.90
$3,599 + GST =
$3,958.90
$3,699 + GST =
$4,068.90
SAVE UP TO $450SAVE UP TO $750SAVE UP TO $1,050 SAVE UP TO $150
TELEPHONE +61 2 9229 1000
EMAIL registration@iqpc.com.au
16559.008
(PHOTOCOPY THIS FORM FOR ADDITIONAL DELEGATES)
Australian Technology Park
Conference Centre
Bay 4, Locomotive Workshop,
Eveleigh NSW
§ www.atp.com.au
§ +61 2 9209 4429
§ +61 29209 4439
Australian Technology Park, Sydney is the official venue for 8th
Annual Field Service Management Summit 2016, and we have
negotiated special hotel rates for attendees of this event. To take
advantage of these rates, go to www.fsmaustralia.com.au and click
on the Venue and Accommodation page for a direct link to rates.
IQPC recognises the value of learning in teams. Take advantage of one of these special rates:
Œ Register a team of 2 to the conference at
the same time from the same organisation
and receive 5% off the total cost
Register a team of 3 to the conference at
Ž Register a team of 4 to the conference at
Register a team of 6 to the conference at
 Register a team of 10 to the conference at
‘ Ask about multi-event discounts.
Call +61 2 9229 1000 for more details
Please note: Only one discount applies
• Convert team learning into practical
business strategy
• An exclusive private meeting
networking space
• VIP registration, conference seating and
networking support.
To qualify:
Register a team of 7 or more delegates
to the conference at the standard
conference rate**
You receive:
• Exclusive full-day use of a private room
within the conference venue
• Networking support facilitated
introductions from the IQPC team
throughout the event
• Morning and afternoon refreshments
catered
• VIP registration conference room seating
Availability – 2 only per event
* (Not available for service providers)
**(No discounts can be applied)
Main conference dates:
9 10 March 2016
Pre-conference workshop date:
8 March 2016
Awards ceremony date:
10 March 2016
IMPROVING MOBILE WORKFORCE PRODUCTIVITY AND
DELIVERING TRUE CUSTOMER VALUE
î Conference Day:
9 10 March 2016
î Venue: Australian
Technology Park, Sydney
CLICK HERE SUBMIT THIS FORM
/IBF

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