Suitsupply leverages Salesforce products like Service Cloud and Marketing Cloud to provide a robust customer engagement model. Currently, 80 stylists use Service Cloud for a 360 view of customers and Live Agent, WhatsApp, and social media for interaction. Suitsupply aims to introduce more social and digital experiences like a social tailor using "Sell Our Suits" and a personal stylist app called "Box Office." Looking ahead, Suitsupply wants to move to a scalable app solution using Heroku for pop-up stores and enable same-day pickup via a customer app. The presentation highlights how Suitsupply uses Salesforce to maximize customer service across channels and gain insights to engage customers through social media.

1. A Tailored Approach to Shopper Engagement with
Suitsupply
Nick Botter, Manager Marketing and Technology
Suitsupply
Jarno Strik, Senior Solution Engineer
Salesforce

2. Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if
any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-
looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of
product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of
management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments
and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for
our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of
growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed
and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand,
retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history
reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could
affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly
report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings
section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3. Retail @
Featured Retail Sessions
17 Leading Retailers
across 23 Sessions
TOMMOROW
Target: Best Practices for
Enterprise Integration
10:30am - 11:10am
George Zimmer Unveils
His Next Big Innovation
12:30pm - 1:10pm
Build Customer Loyalty
with Red Robin
3:30pm - 4:10pm
Macy’s Creates a Digital
Customer Experience
3:30pm - 4:10pm
TODAY
TOMS Engages Customers
While Doing Good
8:30am - 9:10am
Key Innovation Trends
with Ocado
9:30am - 10:10am
Highly Scalable Apps
with Macy’s
3:30pm - 4:10pm
Shopper Engagement
with Suit Supply
3:30pm - 4:10pm

4. Salesforce for Retail
TOMS’ Pop-up Experience
All Week!
Customer Success Showcase
Wednesday, 9/16/15
6:30 pm
Store Innovation Tour
& Reception
featuring
Design Within Reach &
Retail End to End Demo
Westfield Mall Bespoke Area, 4th
floor
Sponsored by

5. Jarno Strik
Senior Solution Engineer

6. Nick Botter
Manager
Marketing Technology

8. Suitsupply
Impeccable suiting since 2000

18. Leveraging

19. SALESFORCE PRODUCTS USED
80 Stylists leveraging Service Cloud
Live Agent, WhatsApp & Social interaction
Visibility into Marketing Cloud

20. • 360 Customer View:
full CRM profile, past
purchase history, case
history
• Maximize customer
service
• Leveraging new ways of
social interaction like
WhatsApp
• Listen, analyze, engage
and publish with the
customer
• Leveraging social as a
new POS
• Social Engagement
with SuitSupply
customer base
Current Salesforce Solution
A Robust Customer Engagement Model
• Provide the technology
to interact with the
customer
• Leveraging social
payments
• In store digital
experiences

23. The Journey Forward

24. • Introduction of the
social tailor with SOS
(Sell Our Suits)
• Introducing Box Office,
your personal stylist
• One to few messaging
The Journey Forward
A Robust Customer Engagement Model
• Move to scalable app
solution
• Pop-up stores
leveraged by Heroku
• Same day pickup via
customer facing app
(update)

25. GOT ANY QUESTIONS?

26. 1
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3
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