- Successfully applied appropriate training methods to design and deliver a dynamic learning experience that meets the specified learners' needs - Team split up into three pairs that focused on the three different learning styles (Visual, Auditory, Kinesthetic) - Created and presented an in-class training session based on the Visual Learning Style

2. 5 Disciplines to becoming a
learning organization
1. Personal
mastery
2. Building a
shared
vision
3. Mental
models
4. Team
learning
5. Systems
thinking
2

3. Principles of Learning
Organization
0 Everybody is considered a learner
0 People learn from each other
0 Learning is part of a change process
0 Continuous formal and informal learning
0 Learning is an investment
3

4. 4 Key Dimensions of a
Learning Organization
1. Vision 2. Culture
3. Learning
Dynamics and
Systems
4. Knowledge
Management
and
Infrastructure
(Table 2.1) 4

5. Two types of knowledge in Organization:
Explicit Knowledge: patents or copyrights and other forms of intellectual property.
Tacit Knowledge: intuition, know-how, little tricks, and judgement. 5

6. 2 Types of Knowledge
Explicit Knowledge Tacit Knowledge
0 Can be written
into procedures or
coded into
database
0 Is transferred
fairly accurately
0 Only 20% of
corporate
knowledge is
explicit
0 80% of corporate
knowledge
0 Almost impossible to
transfer
0 Well-known example:
Decision-making
behaviour of dealers
in financial markets
0 Is said to be
instinctual
http://www.youtube.com/watch?v=cPNMQh6-I98 6

7. Human Capital
• Knowledge,
skills, and
abilities of
employees
Renewal
Capital
• Intellectual
property
Structural
Capital
• Formal systems
and informal
relationships
• Allow
employees
to:
Communicate,
solve
problems, and
make
decisions
Relationship
Capital
• Organization’s
relationships
with suppliers,
customers, and
competitors:
• Influence how
they do
business
Customer
Capital
• Value of an
organization’s
relationships
with its
customers
5 Types of Intellectual Capital
Intellectual Capital: An organization’s knowledge, experience, relationships,
process discoveries, innovations, market presence, and community influence.
7

8. Knowledge Management
0 Knowledge Management: The creation, collection,
storage, distribution, and application of complied
“know-what” and “know-how”.
http://www.youtube.com/watch?v=5iTPg5SrD2M
8

9. 4 Types of
Knowledge
Management
1. Knowledge
Acquisition
(Environmental
Scanning)
2. Knowledge
Interpretation
(Mental
Models)
3. Knowledge
Dissemination
(Sharing)
4. Knowledge
Retention
(Knowledge
Repositories)
9

10. Knowledge Acquisition
Internal Environmental
Scanning
External Environmental
Scanning
0 Internal individuals,
teams, departments
0 External information
from other
organizations,
customers, industry
watchers, marketplace
10

11. Knowledge Interpretation
(Mental Models)
Real World
Information
Feedback
Decision
11

12. Knowledge Dissemination
Knowledge
Sharing
12

13. Knowledge Retention
Knowledge Repositories – organizations must build tools to quickly
compile, store, and retrieve this knowledge, a kind of intellectual inventory.
13

14. 3 Characteristics of
Communities of Practice
http://www.youtube.com/watch?v=2paN0Ox-
Ia0&feature=youtu.be
1. Domain
2. Community
3. Practice
14

15. Types of Learning
Formal Learning Informal Learning
0 Control of Learning rest
on Organization
0 There is usually delay
in use what is learned
0 Highly structured and
scheduled
0 Specific outcome
0 Not tailored to
individual
0 Example: Lecture based
0 Control of Learning rest
on learner
0 Immediate use of what
is learned
0 Unstructured and
occurred naturally
0 May not have specific
outcome
0 Specific to individual
0 Example: Group
discussions
15

16. Group Level
Learning
Individual
Level Learning
Organizational
Level Learning
Multilevel Systems Model of
Organizational Learning
16

17. QUIZ TIME
17

18. What type of knowledge
management is this?
18

19. Which intellectual capital is
missing?
19

20. Which type of Knowledge in
Organization is missing?
?????
Individual
Level Learning
Organizational
Level Learning
20

21. Formal or Informal Learning?
21

22. What type of practice is used in
informal learning?
22

23. Video References
0 Dale, S. (2008). Communities of practices explained[Web].
Retrieved from
http://www.youtube.com/watch?v=2paN0Ox-
Ia0&feature=youtu.be
0 K3CubedLtd. (2012). Why should you be interested about
knowledge management today? [Web]. Retrieved from
http://www.youtube.com/watch?v=5iTPg5SrD2M
0 eClerxServices. (2012). Best ways to transfer
knowledge[Web]. Retrieved from
http://www.youtube.com/watch?v=cPNMQh6-I98
23

24. Wed Images References
0 unknown. (Artist). [Web Photo]. Retrieved from
http://blog.westinteractive.com/wp-content/uploads/Benjamin-
Franklin-Clip-Art3.png
0 unknown. (Artist). [Web Photo]. Retrieved from
http://www.challenge.gov.sg/wp-content/uploads/2011/01/be-a-
willing-learner-201101-03.jpg
0 unknown. (Artist). [Web Photo]. Retrieved from
http://www.monkeymagic.net/wp-
content/uploads/2013/07/368207381_5181538f5e.jpg
0 unknown. (Artist). [Web Photo]. Retrieved from
http://ozmosis.com/uploads/knowledge-everywhere-icon-lg.png
0 unknown. (Artist). [Web Photo]. Retrieved from
http://www.phf.org/Picture Library/Grouplearningtogether.png
24

25. Wed Images References
0 unknown. (Artist). [Web Photo]. Retrieved from
http://www.chemistryland.com/CHM107/Obstacles/PitfallsOfLear
ning.htm
0 unknown. (Artist). [Web Photo]. Retrieved from
http://www.infotrieve.com/share-and-collaborate
0 unknown. (Artist). [Web Photo]. Retrieved from
http://www.royceassociates.com/wp-
content/uploads/2009/06/chart21.gif
0 unknown. (Artist). [Web Photo]. Retrieved from
http://drsaraheaton.files.wordpress.com/2012/02/istock-family-
play-time.jpg
0 unknown. (Artist). [Web Photo]. Retrieved from
http://www.150queen.com/wp-
content/uploads/2012/10/Discussion.jpg
25