SlideShare ist ein Scribd-Unternehmen logo
1 von 27
Downloaden Sie, um offline zu lesen
TOWNEPLACE SUITES
MARRIOTT
MAY 31 2013
JENN LIM
CEO & CHIEF HAPPINESS OFFICER
Tps marriot jenn lim_delivering happiness
TAKE A MOMENT TO
THINK…
WHAT ARE
YOUR GOALS
IN LIFE?
WHAT IS YOUR GOAL IN
LIFE?
• “WHEN I GET _____, I’LL BE HAPPY”
• “WHEN I ACHIEVE _____, I’LL BE HAPPY”
• LOTTERY WINNERS
• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE
HARDWIRED TO
SEEK HAPPINESS.
YET WE’RE
SUPERBAD AT
PREDICTING
WHAT CAN
SUSTAIN IT.
REFLECTION
HOW DID
I GET
HERE
?
WHY AM I SO PASSIONATE
ABOUT HAPPINESS?
MT. KILI
GREEN FIELD
Explored and
Prioritized
INTERNET
CONSULTANT
LAYOFF
LOSER
LOSS
GO
BEARS!
ZAPPOS
CONSULTANT
ROCK
BOTTOM
TIM
E
HAPPINESS
OH
@#$%
“PEOPLE WILL FORGET WHAT
YOU SAID, PEOPLE WILL FORGET
WHAT YOU DID, BUT PEOPLE
WILL NEVER FORGET HOW YOU
MADE THEM
FEEL.”
— MAYA ANGELOU
CULTUR
#1 PRIORITY?
HAPPINESS AS A
BUSINESS MODEL
LESSONS LEARNED:
1.COMMITMENT
2.CORE VALUES
3.TRANSPARENCY
4.VISION
5.RELATIONSHIPS
6.THE RIGHT TEAM
HOW CAN THEY BE
APPLIED TO YOU?
CULTURE AND CUSTOMER SERVICE
$2B* COMPANY
1999 – TODAY
‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08
GrossSales$MM
$1,000
800
600
400
200
NOV ‘09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION**
*GROSS MERCHANDISE SALES
**SHARE VALUE AT THE TIME OF CLOSING
BEST WORKPLACES
VS. S&P 500
GREAT PLACE TO WORK/
FORTUNE MAGAZINE, 2010
SOME FRAMEWORKS
LEARNED ALONG THE WAY…
WHAT DOES THE
SCIENCE OF HAPPINESS
HAVE TO TELL US?
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAY…
Tps marriot jenn lim_delivering happiness
Tps marriot jenn lim_delivering happiness
FIRST…
THERE WAS A
BOOK
Tps marriot jenn lim_delivering happiness
Tps marriot jenn lim_delivering happiness
Tps marriot jenn lim_delivering happiness
WE HEARD FROM AROUND THE
WORLD
UNIFIED
BY THE
SAME
VISION
NO MATTER WHAT
•BACKGROUND
•CULTURE
•IDEAS
•JOB
HAPPINESS
HARVARD BUSINESS REVIEW
JAN-FEB 2012 ISSUE
HAPPINESS in the
WORKPLACE
SALES 37%
PRODUCTIVITY31%
ACCURACY 19%
CREATIVITY300%
______________________________________
TURNOVER
ENGAGEMENT
CREATIVITY
PROFITS

HOW? The 3 C’s.
3100
Cities
110
Countries
HAPPIER
COMPANIES
WHAT MATTERS
IS
ALIGNMENT AND
COMMITMENT
HOW CAN WE HELP?
FOR:
QUESTIONS
CULTURE BOOK
COPY OF THE PRESENTATION
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
•BE TRUE TO OUR WEIRD SELVES
•LIVE OUR VALUES, PASSIONS AND
PURPOSE
•PRIORITIZE FOR LASTING,
SUSTAINABLE HAPPINESS
IMAGINE…
THANK YOU!
THEN DO.

Weitere ähnliche Inhalte

Was ist angesagt?

Aaron Jones Powerpoint on Start With Why
Aaron Jones Powerpoint on Start With WhyAaron Jones Powerpoint on Start With Why
Aaron Jones Powerpoint on Start With WhyAaron Jones
 
Combating burnout for girl scout volunteers
Combating burnout for girl scout volunteersCombating burnout for girl scout volunteers
Combating burnout for girl scout volunteersVickiLGray
 
The Power of Women
The Power of WomenThe Power of Women
The Power of WomenQCSS
 
Culture eats improvement before breakfast - Sabine Wojcieszak - DevOpsDays Te...
Culture eats improvement before breakfast - Sabine Wojcieszak - DevOpsDays Te...Culture eats improvement before breakfast - Sabine Wojcieszak - DevOpsDays Te...
Culture eats improvement before breakfast - Sabine Wojcieszak - DevOpsDays Te...DevOpsDays Tel Aviv
 

Was ist angesagt? (6)

Aaron Jones Powerpoint on Start With Why
Aaron Jones Powerpoint on Start With WhyAaron Jones Powerpoint on Start With Why
Aaron Jones Powerpoint on Start With Why
 
Combating burnout for girl scout volunteers
Combating burnout for girl scout volunteersCombating burnout for girl scout volunteers
Combating burnout for girl scout volunteers
 
The Power of Women
The Power of WomenThe Power of Women
The Power of Women
 
Jenn lim TEDxCC
Jenn lim TEDxCCJenn lim TEDxCC
Jenn lim TEDxCC
 
Design portfolio
Design portfolio Design portfolio
Design portfolio
 
Culture eats improvement before breakfast - Sabine Wojcieszak - DevOpsDays Te...
Culture eats improvement before breakfast - Sabine Wojcieszak - DevOpsDays Te...Culture eats improvement before breakfast - Sabine Wojcieszak - DevOpsDays Te...
Culture eats improvement before breakfast - Sabine Wojcieszak - DevOpsDays Te...
 

Ähnlich wie Tps marriot jenn lim_delivering happiness

Nextpoint broadmoor jenn lim_delivering happiness
Nextpoint broadmoor jenn lim_delivering happinessNextpoint broadmoor jenn lim_delivering happiness
Nextpoint broadmoor jenn lim_delivering happinessDelivering Happiness
 
The broadmoor jenn lim delivering happiness
The broadmoor jenn lim delivering happinessThe broadmoor jenn lim delivering happiness
The broadmoor jenn lim delivering happinessDelivering Happiness
 
Dh@work bootcamp jenn lim delivering happiness_60
Dh@work bootcamp jenn lim delivering happiness_60Dh@work bootcamp jenn lim delivering happiness_60
Dh@work bootcamp jenn lim delivering happiness_60Delivering Happiness
 
Iir shopper insights in action jenn lim_delivering happiness_45 copy
Iir shopper insights in action jenn lim_delivering happiness_45 copyIir shopper insights in action jenn lim_delivering happiness_45 copy
Iir shopper insights in action jenn lim_delivering happiness_45 copyDelivering Happiness
 
Cnn turner jenn lim delivering_happiess
Cnn turner jenn lim delivering_happiessCnn turner jenn lim delivering_happiess
Cnn turner jenn lim delivering_happiessDelivering Happiness
 
Jaacongres Netherlands 2013 jenn lim delivering happiness
Jaacongres Netherlands 2013 jenn lim delivering happinessJaacongres Netherlands 2013 jenn lim delivering happiness
Jaacongres Netherlands 2013 jenn lim delivering happinessDelivering Happiness
 
Lowe's companies jenn lim delivering happiness_60
Lowe's companies jenn lim delivering happiness_60Lowe's companies jenn lim delivering happiness_60
Lowe's companies jenn lim delivering happiness_60Delivering Happiness
 
Craft jenn lim delivering happiness
Craft jenn lim delivering happinessCraft jenn lim delivering happiness
Craft jenn lim delivering happinessDelivering Happiness
 
Apas sao paulo jenn lim delivering happiness
Apas sao paulo jenn lim delivering happinessApas sao paulo jenn lim delivering happiness
Apas sao paulo jenn lim delivering happinessDelivering Happiness
 
Peckham - Jenn Lim - Delivering Happiness
Peckham - Jenn Lim - Delivering HappinessPeckham - Jenn Lim - Delivering Happiness
Peckham - Jenn Lim - Delivering HappinessDelivering Happiness
 
Toyota jenn lim delivering happiness
Toyota jenn lim delivering happinessToyota jenn lim delivering happiness
Toyota jenn lim delivering happinessDelivering Happiness
 
Imex jenn lim delivering happiness
Imex jenn lim delivering happinessImex jenn lim delivering happiness
Imex jenn lim delivering happinessDelivering Happiness
 
10 Hidden Keys to Team, Time, and Serving Others - Obesity Prevention Conference
10 Hidden Keys to Team, Time, and Serving Others - Obesity Prevention Conference10 Hidden Keys to Team, Time, and Serving Others - Obesity Prevention Conference
10 Hidden Keys to Team, Time, and Serving Others - Obesity Prevention ConferenceTim Miles
 
Cambridge research scottsdale jenn lim_delivering happiness_50
Cambridge research scottsdale jenn lim_delivering happiness_50Cambridge research scottsdale jenn lim_delivering happiness_50
Cambridge research scottsdale jenn lim_delivering happiness_50Delivering Happiness
 
Better World Summit - Jenn Lim - Delivering Happiness
Better World Summit - Jenn Lim - Delivering HappinessBetter World Summit - Jenn Lim - Delivering Happiness
Better World Summit - Jenn Lim - Delivering HappinessDelivering Happiness
 

Ähnlich wie Tps marriot jenn lim_delivering happiness (20)

Gates dh
Gates  dhGates  dh
Gates dh
 
Nextpoint broadmoor jenn lim_delivering happiness
Nextpoint broadmoor jenn lim_delivering happinessNextpoint broadmoor jenn lim_delivering happiness
Nextpoint broadmoor jenn lim_delivering happiness
 
The broadmoor jenn lim delivering happiness
The broadmoor jenn lim delivering happinessThe broadmoor jenn lim delivering happiness
The broadmoor jenn lim delivering happiness
 
Dh@work bootcamp jenn lim delivering happiness_60
Dh@work bootcamp jenn lim delivering happiness_60Dh@work bootcamp jenn lim delivering happiness_60
Dh@work bootcamp jenn lim delivering happiness_60
 
Iir shopper insights in action jenn lim_delivering happiness_45 copy
Iir shopper insights in action jenn lim_delivering happiness_45 copyIir shopper insights in action jenn lim_delivering happiness_45 copy
Iir shopper insights in action jenn lim_delivering happiness_45 copy
 
Cnn turner jenn lim delivering_happiess
Cnn turner jenn lim delivering_happiessCnn turner jenn lim delivering_happiess
Cnn turner jenn lim delivering_happiess
 
Changing culture sfa2013
Changing culture sfa2013Changing culture sfa2013
Changing culture sfa2013
 
Jaacongres Netherlands 2013 jenn lim delivering happiness
Jaacongres Netherlands 2013 jenn lim delivering happinessJaacongres Netherlands 2013 jenn lim delivering happiness
Jaacongres Netherlands 2013 jenn lim delivering happiness
 
Lowe's companies jenn lim delivering happiness_60
Lowe's companies jenn lim delivering happiness_60Lowe's companies jenn lim delivering happiness_60
Lowe's companies jenn lim delivering happiness_60
 
Craft jenn lim delivering happiness
Craft jenn lim delivering happinessCraft jenn lim delivering happiness
Craft jenn lim delivering happiness
 
Changing culture v4
Changing culture v4Changing culture v4
Changing culture v4
 
Apas sao paulo jenn lim delivering happiness
Apas sao paulo jenn lim delivering happinessApas sao paulo jenn lim delivering happiness
Apas sao paulo jenn lim delivering happiness
 
Peckham - Jenn Lim - Delivering Happiness
Peckham - Jenn Lim - Delivering HappinessPeckham - Jenn Lim - Delivering Happiness
Peckham - Jenn Lim - Delivering Happiness
 
Toyota jenn lim delivering happiness
Toyota jenn lim delivering happinessToyota jenn lim delivering happiness
Toyota jenn lim delivering happiness
 
#LiveByDesign
#LiveByDesign#LiveByDesign
#LiveByDesign
 
Imex jenn lim delivering happiness
Imex jenn lim delivering happinessImex jenn lim delivering happiness
Imex jenn lim delivering happiness
 
10 Hidden Keys to Team, Time, and Serving Others - Obesity Prevention Conference
10 Hidden Keys to Team, Time, and Serving Others - Obesity Prevention Conference10 Hidden Keys to Team, Time, and Serving Others - Obesity Prevention Conference
10 Hidden Keys to Team, Time, and Serving Others - Obesity Prevention Conference
 
Cambridge research scottsdale jenn lim_delivering happiness_50
Cambridge research scottsdale jenn lim_delivering happiness_50Cambridge research scottsdale jenn lim_delivering happiness_50
Cambridge research scottsdale jenn lim_delivering happiness_50
 
Better World Summit - Jenn Lim - Delivering Happiness
Better World Summit - Jenn Lim - Delivering HappinessBetter World Summit - Jenn Lim - Delivering Happiness
Better World Summit - Jenn Lim - Delivering Happiness
 
Public Relations kerala land revenue department
Public Relations  kerala land revenue departmentPublic Relations  kerala land revenue department
Public Relations kerala land revenue department
 

Mehr von Delivering Happiness

Delivering Happiness: Personal Values + Managing Our Emotions to be More Effe...
Delivering Happiness: Personal Values + Managing Our Emotions to be More Effe...Delivering Happiness: Personal Values + Managing Our Emotions to be More Effe...
Delivering Happiness: Personal Values + Managing Our Emotions to be More Effe...Delivering Happiness
 
2019 Subsidiary Leadership Summit - March 6, 2019
2019 Subsidiary Leadership Summit - March 6, 20192019 Subsidiary Leadership Summit - March 6, 2019
2019 Subsidiary Leadership Summit - March 6, 2019Delivering Happiness
 
Travel Leaders Network, LLC - June 15th
Travel Leaders Network, LLC - June 15thTravel Leaders Network, LLC - June 15th
Travel Leaders Network, LLC - June 15thDelivering Happiness
 
SAP Global Partner Summit - June 4th
SAP Global Partner Summit - June 4thSAP Global Partner Summit - June 4th
SAP Global Partner Summit - June 4thDelivering Happiness
 
Urban Land Institute - May 3rd, 2018
Urban Land Institute - May 3rd, 2018Urban Land Institute - May 3rd, 2018
Urban Land Institute - May 3rd, 2018Delivering Happiness
 
University of Notre Dame's Idea Week - Wednesday, April 25, 2018
University of Notre Dame's Idea Week - Wednesday, April 25, 2018University of Notre Dame's Idea Week - Wednesday, April 25, 2018
University of Notre Dame's Idea Week - Wednesday, April 25, 2018Delivering Happiness
 
University of Notre Dame's Idea Week - Wednesday, April 25, 2018
University of Notre Dame's Idea Week - Wednesday, April 25, 2018University of Notre Dame's Idea Week - Wednesday, April 25, 2018
University of Notre Dame's Idea Week - Wednesday, April 25, 2018Delivering Happiness
 
Starkey Hearing Technologies - 1/5/2018 - Delivering Happiness
Starkey Hearing Technologies - 1/5/2018 - Delivering HappinessStarkey Hearing Technologies - 1/5/2018 - Delivering Happiness
Starkey Hearing Technologies - 1/5/2018 - Delivering HappinessDelivering Happiness
 
Applied Systems - Zappos - DTP - 9.27.17
Applied Systems - Zappos - DTP - 9.27.17Applied Systems - Zappos - DTP - 9.27.17
Applied Systems - Zappos - DTP - 9.27.17Delivering Happiness
 
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...Delivering Happiness
 
Dutch Bros 2017 Summit - Zappos - DTP - 7.18.17
Dutch Bros 2017 Summit - Zappos - DTP - 7.18.17Dutch Bros 2017 Summit - Zappos - DTP - 7.18.17
Dutch Bros 2017 Summit - Zappos - DTP - 7.18.17Delivering Happiness
 
Microsoft - 05/11/2017- Zappos/DTP
Microsoft - 05/11/2017- Zappos/DTPMicrosoft - 05/11/2017- Zappos/DTP
Microsoft - 05/11/2017- Zappos/DTPDelivering Happiness
 
Sabre Hospitality Group- 4/19/17 - Zappos/DTP
Sabre Hospitality Group- 4/19/17 - Zappos/DTPSabre Hospitality Group- 4/19/17 - Zappos/DTP
Sabre Hospitality Group- 4/19/17 - Zappos/DTPDelivering Happiness
 
The Gathering - Tony Hsieh - February 23, 2017
The Gathering - Tony Hsieh - February 23, 2017 The Gathering - Tony Hsieh - February 23, 2017
The Gathering - Tony Hsieh - February 23, 2017 Delivering Happiness
 
Centurion Jewelry By Invitation Only, LLC - Jan 29, 2017
Centurion Jewelry By Invitation Only, LLC - Jan 29, 2017Centurion Jewelry By Invitation Only, LLC - Jan 29, 2017
Centurion Jewelry By Invitation Only, LLC - Jan 29, 2017Delivering Happiness
 

Mehr von Delivering Happiness (20)

Delivering Happiness: Personal Values + Managing Our Emotions to be More Effe...
Delivering Happiness: Personal Values + Managing Our Emotions to be More Effe...Delivering Happiness: Personal Values + Managing Our Emotions to be More Effe...
Delivering Happiness: Personal Values + Managing Our Emotions to be More Effe...
 
2019 Subsidiary Leadership Summit - March 6, 2019
2019 Subsidiary Leadership Summit - March 6, 20192019 Subsidiary Leadership Summit - March 6, 2019
2019 Subsidiary Leadership Summit - March 6, 2019
 
Travel Leaders Network, LLC - June 15th
Travel Leaders Network, LLC - June 15thTravel Leaders Network, LLC - June 15th
Travel Leaders Network, LLC - June 15th
 
SAP Global Partner Summit - June 4th
SAP Global Partner Summit - June 4thSAP Global Partner Summit - June 4th
SAP Global Partner Summit - June 4th
 
IBM Presentation
IBM PresentationIBM Presentation
IBM Presentation
 
May 7th, 2018
May 7th, 2018 May 7th, 2018
May 7th, 2018
 
Urban Land Institute - May 3rd, 2018
Urban Land Institute - May 3rd, 2018Urban Land Institute - May 3rd, 2018
Urban Land Institute - May 3rd, 2018
 
University of Notre Dame's Idea Week - Wednesday, April 25, 2018
University of Notre Dame's Idea Week - Wednesday, April 25, 2018University of Notre Dame's Idea Week - Wednesday, April 25, 2018
University of Notre Dame's Idea Week - Wednesday, April 25, 2018
 
University of Notre Dame's Idea Week - Wednesday, April 25, 2018
University of Notre Dame's Idea Week - Wednesday, April 25, 2018University of Notre Dame's Idea Week - Wednesday, April 25, 2018
University of Notre Dame's Idea Week - Wednesday, April 25, 2018
 
Starkey Hearing Technologies - 1/5/2018 - Delivering Happiness
Starkey Hearing Technologies - 1/5/2018 - Delivering HappinessStarkey Hearing Technologies - 1/5/2018 - Delivering Happiness
Starkey Hearing Technologies - 1/5/2018 - Delivering Happiness
 
Applied Systems - Zappos - DTP - 9.27.17
Applied Systems - Zappos - DTP - 9.27.17Applied Systems - Zappos - DTP - 9.27.17
Applied Systems - Zappos - DTP - 9.27.17
 
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...
 
Dutch Bros 2017 Summit - Zappos - DTP - 7.18.17
Dutch Bros 2017 Summit - Zappos - DTP - 7.18.17Dutch Bros 2017 Summit - Zappos - DTP - 7.18.17
Dutch Bros 2017 Summit - Zappos - DTP - 7.18.17
 
The Seasteading Institute
The Seasteading InstituteThe Seasteading Institute
The Seasteading Institute
 
May 9th, 2017
May 9th, 2017 May 9th, 2017
May 9th, 2017
 
Microsoft - 05/11/2017- Zappos/DTP
Microsoft - 05/11/2017- Zappos/DTPMicrosoft - 05/11/2017- Zappos/DTP
Microsoft - 05/11/2017- Zappos/DTP
 
Sabre Hospitality Group- 4/19/17 - Zappos/DTP
Sabre Hospitality Group- 4/19/17 - Zappos/DTPSabre Hospitality Group- 4/19/17 - Zappos/DTP
Sabre Hospitality Group- 4/19/17 - Zappos/DTP
 
The Gathering - Tony Hsieh - February 23, 2017
The Gathering - Tony Hsieh - February 23, 2017 The Gathering - Tony Hsieh - February 23, 2017
The Gathering - Tony Hsieh - February 23, 2017
 
EMEA AWS - Tony Hsieh - 2/16/17
EMEA AWS - Tony Hsieh - 2/16/17EMEA AWS - Tony Hsieh - 2/16/17
EMEA AWS - Tony Hsieh - 2/16/17
 
Centurion Jewelry By Invitation Only, LLC - Jan 29, 2017
Centurion Jewelry By Invitation Only, LLC - Jan 29, 2017Centurion Jewelry By Invitation Only, LLC - Jan 29, 2017
Centurion Jewelry By Invitation Only, LLC - Jan 29, 2017
 

Tps marriot jenn lim_delivering happiness

  • 1. TOWNEPLACE SUITES MARRIOTT MAY 31 2013 JENN LIM CEO & CHIEF HAPPINESS OFFICER
  • 3. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE?
  • 4. WHAT IS YOUR GOAL IN LIFE?
  • 5. • “WHEN I GET _____, I’LL BE HAPPY” • “WHEN I ACHIEVE _____, I’LL BE HAPPY” • LOTTERY WINNERS • TERMINALLY INJURED OR DISABLED OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT.
  • 6. REFLECTION HOW DID I GET HERE ? WHY AM I SO PASSIONATE ABOUT HAPPINESS?
  • 7. MT. KILI GREEN FIELD Explored and Prioritized INTERNET CONSULTANT LAYOFF LOSER LOSS GO BEARS! ZAPPOS CONSULTANT ROCK BOTTOM TIM E HAPPINESS OH @#$%
  • 8. “PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL.” — MAYA ANGELOU
  • 10. HAPPINESS AS A BUSINESS MODEL LESSONS LEARNED: 1.COMMITMENT 2.CORE VALUES 3.TRANSPARENCY 4.VISION 5.RELATIONSHIPS 6.THE RIGHT TEAM HOW CAN THEY BE APPLIED TO YOU?
  • 11. CULTURE AND CUSTOMER SERVICE $2B* COMPANY 1999 – TODAY ‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08 GrossSales$MM $1,000 800 600 400 200 NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION** *GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING
  • 12. BEST WORKPLACES VS. S&P 500 GREAT PLACE TO WORK/ FORTUNE MAGAZINE, 2010
  • 13. SOME FRAMEWORKS LEARNED ALONG THE WAY… WHAT DOES THE SCIENCE OF HAPPINESS HAVE TO TELL US? SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…
  • 20. WE HEARD FROM AROUND THE WORLD UNIFIED BY THE SAME VISION NO MATTER WHAT •BACKGROUND •CULTURE •IDEAS •JOB HAPPINESS
  • 21. HARVARD BUSINESS REVIEW JAN-FEB 2012 ISSUE HAPPINESS in the WORKPLACE SALES 37% PRODUCTIVITY31% ACCURACY 19% CREATIVITY300% ______________________________________ TURNOVER ENGAGEMENT CREATIVITY PROFITS 
  • 22. HOW? The 3 C’s. 3100 Cities 110 Countries
  • 25. HOW CAN WE HELP? FOR: QUESTIONS CULTURE BOOK COPY OF THE PRESENTATION JENN@DELIVERINGHAPPINESS.COM JOIN THE MOVEMENT DELIVERINGHAPPINESS.COM FACEBOOK.COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
  • 26. •BE TRUE TO OUR WEIRD SELVES •LIVE OUR VALUES, PASSIONS AND PURPOSE •PRIORITIZE FOR LASTING, SUSTAINABLE HAPPINESS IMAGINE…