Delivering Happiness - Silverpop - 5-4-10

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Delivering Happiness

Business

[object Object],‘ 01 ‘ 02 ‘ 06 ‘ 03 ‘ 04 ‘ 05 ‘ 07 ‘ 00 ‘ 08 Gross Sales $MM $1,000 800 600 400 200

Customer Experience ,[object Object],[object Object],[object Object],[object Object],[object Object]

the #1 priority CULTURE 5 weeks of training Culture book $2000 to quit Hiring for culture Twitter helps build culture

C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture

Delivering Happiness (customers and employees) ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object]

Example: Core Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

From Mariana ,[object Object],[object Object],[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object],[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object]

VISION ,[object Object],[object Object],[object Object],[object Object]

VISION ,[object Object],[object Object],[object Object]

Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]

What’s your business? ,[object Object],[object Object],[object Object],[object Object],[object Object]

TAKE A STEP BACK… WHAT IS YOUR GOAL IN LIFE?

WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?

RESEARCH HAS SHOWN ,[object Object],[object Object],[object Object],[object Object]

HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A FEW DIFFERENT FRAMEWORKS ON HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object]

3 TYPES OF HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],time time time

RECOMMENDED BOOKS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contact info and tours! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

HAPPINESS time time time GREAT BUSINESS Profits Passion Purpose Pleasure Passion Purpose

[object Object],[object Object],[object Object],[object Object],[object Object]

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Delivering Happiness - Silverpop - 5-4-10

1. DELIVERING HAPPINESS A PATH TO PROFITS, PASSION, AND PURPOSE Tony Hsieh 8 th Annual Silverpop Client Summit May 4, 2010

3. A Little About Me (Tony)

6. the #1 priority CULTURE 5 weeks of training Culture book $2000 to quit Hiring for culture Twitter helps build culture

7. C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture

8. Clothing

9. Customer Service

10. Culture

11. C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

26.

27.

28.

29.

30.

31.

32.

33.

34.

35.

36. TAKE A STEP BACK… WHAT IS YOUR GOAL IN LIFE?

37. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?

38.

39.

40. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? why? why? why? why? HAPPINESS

41. A FEW DIFFERENT FRAMEWORKS OF HAPPINESS

42.

43. Maslow’s Hierarchy

44.

45.

46.

47. Profits Passion Purpose GREAT BUSINESS

48. HAPPINESS time time time GREAT BUSINESS Profits Passion Purpose Pleasure Passion Purpose

49.

50.

51. Delivering HAPPINESS

52.

53.

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