1. DAVID WILLIAMS
Forrest City, AR 72335 • (479) 466-3799 • davidkwill@msn.com
LinkedIn: https://www.linkedin.com/in/davidkennethwilliams
Network Analyst | Network Technician | Desktop Support | IT Specialist
I am an IT Professional with experience in sales and customer service. I help organizations keep users
productive, minimize IT costs, protect IT and data assets, and solve problems.
My skills include:
• IT Certifications: Cisco Certified Network Associate Routing & Switching (CCNA), CompTIA Network+,
and A+
• Configuring, verifying, & troubleshooting the following on Cisco Routers & Switches in IPv4 and IPv6
IP address for remote administration, SSH, Telnet
IP Addresses on interfaces
Access control list for packet filtering
Dynamic Routing Protocols: OSPF, EIGRP
Static, default, & summary routes
OSPF, EIGRP routing update authentication for security
OSPF manipulating DR and BDR elections
OSPF cost
OSPF virtual-links
Single and multi-area OSPF, summary routes for multi-area OSPF
Summary routes on EIGRP
Load balancing on Routers: EIGRP equal and unequal cost load balancing
Security on routers and switches such as secret passwords and SSH
VLANS on switches
Inter-VLAN Routing (Router on a stick)
LAN Redundancy: Spanning Tree Protocols
Switch Link aggregation, ether-channel
DHCP for IPv4 and IPv6: SLACC, stateless, & stateful
NAT: Dynamic, static, & Port Address Translation PAT
Switch Port security
Managing IOS system files
IOS Licensing
Frame-relay
Serial interfaces for WAN: Point to Point WAN connections: PPP HDLC encapsulation
PPP authentication protocols: CHAP, PAP
PPPoE: PPP Tunnel
Site-to-site GRE Tunnels
SNMP
NetFlow
Syslog
• Microsoft desktop support, configuring, and troubleshooting in a Windows environment
• Virtual Machines / Servers
Build / manage multiple VMS using Virtual Box
• Windows Server 2008, 2012
Installation / Configuration
Managing Server Roles
Managing Server Shares
• Windows 7, 10

2. Installation / Configuration, joining workstations to a domain
• Building Windows Domains / Domain Controllers
• Active Directory Users & Computers
Creating & Managing User / Computer Accounts
Managing Account Memberships
Resetting Passwords
Managing AD OU Structure
• Group Policy Management
Creating / Managing GPOs
Deploy Software / Files via GPO
• Hardware and software installation and maintenance such as operating systems, software packages,
network equipment, and printers
• Network installation and troubleshooting DHCP, DNS, static IP addresses, & physical connectivity
• PC/Laptop building, troubleshooting, repair, & sales
• Installed, configured, troubleshoot network printers
• Substitute teach a computer repair/networking course
• Cisco Networking Academy Student
• Data back-up & restoration
• Microsoft Office 2013, 2010, 2007
• Writing instructions/documentation
• Subnetting
• Setting up wireless & wired networks
• Attention to detail as well as being able to follow detailed instruction while unsupervised
• Building and maintaining good relationships with people
• Helping people stay productive at work
• Sales and customer service
• Active listening
• Problem solving
• Hands-on learning, learn by doing approach
I am a highly motivated individual with a strong work ethic who is ready to learn new things and gain more
experience. I have a passion for helping people be more productive and solving problems.
I’m looking to join a company where my IT skills can make a difference and I can help increase user
satisfaction and keep IT assets running smoothly. I also want to achieve personal growth by learning new skills
IT and non-IT so that I will be more of an asset to an organization.
PROFESSIONAL EXPERIENCE
2/2013 – Present, Crowley’s Ridge Technical Institute | Freelance work
Network Analyst | Network Technician | Desktop Support | IT Specialist
CRTI is a post-secondary institution offering hands-on instruction in many areas such as: welding, auto
service technology, auto body repair, computer repair/networking, practical nursing, truck driving, and
other programs.
I also do freelance computer/network installation, troubleshooting, and repair. I have provided this service
to businesses and individuals in the Forrest City, Arkansas area.
• Desktop and Network support of school users, administrators, and staff
• Hardware and software installation, troubleshooting, and maintenance
• Support desktops & laptops in a windows 7/XP environment
• Network troubleshooting DHCP, DNS, static IP addresses, & physical connectivity
• Installed, configured, troubleshoot network printers

3. • Substitute teach a computer repair/networking course
• Teach myself Cisco routers & Switch IOS
• Data back-up & restoration
• Microsoft Office 2013, 2010, 2007
• Sitespinner Pro Website Design Software
• Writing instructions/documentation
• Setting up wireless & wired networks
• Attention to detail as well as being able to follow detailed instruction while unsupervised
• Interaction with teachers, staff, and outside customers
8/2012 – 1/2013, Job Transition
• I had to leave Northwest Technical Institute in mid-July of 2012 and move to Forrest City, Arkansas,
where I continued my Information Technology education at Crowley's Ridge Technical Institute.
1/2012 – 7/2012, Northwest Technical Institute
Student Volunteer Network Technician | Desktop Support | IT Specialist
NTI is a post-secondary institution offering hands-on technical training in many areas. NTI provides
educational programs to serve the training/retraining needs of students who wish to enter a recognized
occupation or improve their occupational skills and knowledge so they may achieve stability or
advancement in the workplace.
While a student at NTI, I worked as a Network/PC Technician volunteer in the spring and summer of 2012.
• Installed and setup classroom networks by crimping and running network cables
• Desktop and Network support of school users, administrators, and staff
• Hardware and software installation, troubleshooting, and maintenance
• Support desktops & laptops in a windows 7/XP environment
2/2006 – 12/2011, Imperial Vending Company
Route Sales Representative | Route Driver | Customer Service Support | Sales
Imperial offers vending, catering, corporate dining, and coffee service serving Oklahoma, Arkansas, Texas
and Missouri with over $80 million in annual sales.
• Provide excellent customer service and support while running vending machine and coffee route
• Built and maintained good relationships with people at customer locations
• Stocked and serviced snack, soda, ice cream, and coffee vending machines
• Maintained product inventory on truck
• Serviced organizations large and small in all parts of Northwest Arkansas
• Increased sales by listening to customers and offering the products they wanted
• Operated route truck in a safe manner
11/2003 – 1/2006, The Schwan Food Company
Route Sales Representative | Customer Service Representative | Sales Representative
Schwan's home service offers friendly home delivery of over 300 delicious frozen food products right to
your front door.
• Outside door-to-door sales of quality Schwan's frozen food products
• Provide excellent sales and customer service while operating delivery truck in a safe manner
• Built and maintained good relationships with people at customer locations
• Started out on a small route and built it up and increased profit on the route by knocking on doors and
introducing myself and talking about the company and what I sell
• After only a couple of months on the job I was promoted to one of the top two routes in the Northwest
Arkansas service area. I was able to grow the profit on the route by adding new customers and
maintaining the established customer base
• Won a frozen pie selling contest during a 2 week period

4. • This position was commission only pay. There was no base pay
8/2001 – 11/2003, Daffron & Associates, Inc.
Computer Programmer | Programmer Analyst | Software Developer
Daffron & Associates, Inc. has offered comprehensive application software and services for the utility
industry since 1976, serving electric, water and gas utilities and over 3.65 million consumers in the United
States; Ontario, Canada; Anguilla; West Indies; American Samoa; Western Samoa; and Zimbabwe
• Using RPG IV on an IBM AS400 platform to design screen applications allowing users to enter
customer billing data for use in sending out EBT/EDI transactions to a utility’s service provider,
monthly bills to customers, or changes to customer information.
EDUCATION
Cisco Networking Academy, Arkansas State University Mid-South West Memphis, AR, 8/2016
• Earned Cisco Certified Network Associate Routing & Switching Certification (CCNA)
• Earned Cisco Certified Entry Networking Technician Certification (CCENT)
Computer Repair/Networking Diploma, Crowley’s Ridge Technical Institute Forrest City, AR, 6/2013
• Student from August 2012 - June 2013
• Earned CompTIA Network+ and A+ certifications
• Bronze medal winner at SkillsUSA competition in spring of 2013
• Part-time work as a PC/Network Technician while being a student
• National Technical Honor Society Member
• 4.0 GPA
Network Technology, Northwest Technical Institute Springdale, AR, 7/2012
• Student from January 2012 – July 2012
• Volunteer as a Network/PC Technician
• Left NTI in mid-July of 2012, and continued my education at Crowley’s Ridge Technical Institute
• 4.0 GPA
Bachelor of Science Management Information Systems/Computer Programming, Arkansas State
University Jonesboro, AR, 12/2000
• Student from January 1999 – December 2000
• Studied Computer Programming in: COBOL, Java, C++, Microsoft Visual Basic
• President’s List Spring 1999
• Dean’s List Spring 2000
• 3.23 GPA
Bachelor of Science Physical Education/Sports Management, Arkansas State University Jonesboro, AR,
12/1998
• Student from August 1994 – December 1998
• Dean’s List Spring 1998
• 3.23 GPA
• Student Equipment Manager for ASU Football 7/1994 – 7/1997