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2012 Edelman Trust Barometer Malaysia
- 1. 2012
EDELMAN TRUST BAROMETER
MALAYSIA RESULTS
1 © Edelman, 2012. All rights reserved.
- 2. 2012 Edelman Trust Barometer – Malaysia Findings
METHODOLOGY OVERVIEW
GENERAL INFORMED INFORMED
PUBLIC PUBLIC PUBLIC
25-64 35-64
Twelfth annual study
Online survey in 25 countries
Indicates Global Data
30,000+ respondents
APAC Indicates Asia Pacific
1,000 general population respondents per country Region Data
Ages 18+ Indicates Malaysia Data
Oversample of informed publics*
500 respondents in U.S. and China & 200 in
all other countries
Ages 25-64
(Trending data among Ages 35-64)
College-educated
In top 25% of household income per age group in
each country
Report significant media consumption and
engagement in business news and public policy
Asia Pacific (APAC) select countries:
India, China, Japan, South Korea, Indonesia, Singapore,
Australia, Hong Kong** and Malaysia**
Malaysia sample:
1,000 general population respondents
& an oversample of 200 Informed Publics
* This year Informed Publics were surveyed via online methodology instead of telephone
** New country included in this year’s study
2 © Edelman, 2012. All rights reserved.
- 3. Edelman Trust Barometer in retrospect
2011 Rise of authority figures
2010 Trust is now an essential line of business
2009 Business must partner with government to regain trust
2008 Young influencers have more trust in business
2007 Business more trusted than government and media
2006 “A person like me” emerges as credible spokesperson
2005 Trust shifts from “authorities” to peers
2004 U.S. companies in Europe suffer trust discount
2003 Earned media more credible than advertising
2002 Fall of the celebrity CEO
2001 Rising Influence of NGOs
3 © Edelman, 2012. All rights reserved.
- 4. 4 © Edelman, 2012. All rights reserved.
- 5. Nearly twice as many countries are now skeptics;
Malaysia is in the neutral zone
2011 2012
GLOBAL 55 GLOBAL 51
Brazil 80 > China 76
UAE 78 UAE 68
Indonesia 74 Singapore 67
China 73 India 65 TRUSTERS
Netherlands 73 Indonesia 63
Mexico 69 Mexico 63
Netherlands 61
Singapore 67
Argentina 62 Hong Kong 61
Canada 58
India 56
Malaysia 57
Italy 56
Italy 56 NEUTRAL
Canada 55 Argentina 54
South Korea 53 Australia 53
Sweden 52 < Brazil 51
Japan 51 > Sweden 49
Australia 51 U.S. 49
Spain 51 > South Korea 44
France 50 Poland 44
Poland 49 U.K. 41 DISTRUSTERS
Ireland 41
Germany 44
France 40
U.S. 42
Germany 39
U.K. 40 < Spain 37
Russia 40 < Japan 34
Ireland 39 Russia 32
Composite score is an average of a country’s trust in all four institutions. Informed Publics ages 25-64 in 20 country global total (excludes Argentina, Hong Kong, Malaysia, Singapore and
UAE) and across 25 countries in 2012
5 © Edelman, 2012. All rights reserved.
- 6. The Fragility of Trust: Focus on Japan
2011 2012
Informed Public Informed Public
TRUST IN INSTITUTIONS INFORMED PUBLICS – AGES 25-64
TRUST IN INDUSTRIES
Business Media NGOs Government
75%
- 12 - 21 - 26
Energy
29% -46
53% 47% 48% 36% 51% 30% 51% 25%
54%
Media
33% -21
55%
Financial services
38% -17
71%
Banks
51% -20
CREDIBLE SPOKESPEOPLE
-38
-23 70% -43 -55
-43
65% 67%
63%
59% -26 TRUST IN INFORMATION SOURCES
-30
48%
42% -17 -16 -26 -13 -13
39% 40%
32%
24%
22%
18% 16%
14%
8% Newspaper TV Radio Magazines
Technical Academic CEO A Person NGO Regular Financial/ Government
Expert or Expert Like Represent. Employee Industry Official
Yourself Analyst
Q11-14. [TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a
great deal”. (Top 4 Box, Trust); Q16-26. [TRACKING] Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use the same 9-point scale where one means that you “do not trust them at all”
and nine means that you “trust them a great deal”. (Top 4 Box, Trust); Q119-126. [TRACKING] Below is a list of people. In general, when forming an opinion of a company, if you heard information about a company from ea ch person, how credible
would the information be--extremely credible, very credible, somewhat credible, or not credible at all? (Top 2 Box, Credible: Very + Extremely Credible); Q149-160. [TRACKING] Below is a list of places where you might get information about a company.
For each, please indicate if you trust it a great deal, somewhat, not too much, or not at all as a source of information about a company. (Top Box - % Trust A Great Deal) Informed Publics ages 25-64 in Japan
6 © Edelman, 2012. All rights reserved.
- 7. Globally, trust in three of four institutions declines; only media rises
TRUST IN INSTITUTIONS
2011
Informed Public 56%
2012 52% 53%
Informed Public
2012
47%
General Public 43%
38%
Government Business
61%
58%
49% 52%
50%
46%
Media NGOs
Q11-14. [TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale where one means that you “do
not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed Publics ages 25-64 in 20 country global total (excludes Argentina, Hong Kong, Malaysia,
Singapore and UAE) AND General Population in 25 country global total
7 © Edelman, 2012. All rights reserved.
- 8. In Asia Pacific, government the only institution to suffer decreased trust
TRUST IN INSTITUTIONS – ASIA PACIFIC REGION (EXCLUDES HONG KONG & MALAYSIA)
2011
Informed Public 64% 62%
2012 61%
Informed Public
2012 54%
General Public
51%
44%
Government Business
63% 62% 64%
61%
53% 52%
Media
NGOs
APAC
Q11-14. [TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale where one means that you “do
not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) General Population AND Informed Publics ages 25-64 in the Asia Pacific Region (excludes Hong
Kong and Malaysia)
8 © Edelman, 2012. All rights reserved.
- 9. Malaysian Informed Publics are more trusting of NGOs than
the General Public, while trust in other institutions is on par
TRUST IN INSTITUTIONS – MALAYSIA
2012
65%
Informed Public
58%
2012
General Public 52%
49%
Government Business
68%
58%
47% 46%
Media
NGOs
Q11-14. [TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale where one means that you “do
not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) General Population AND Informed Publics ages 25-64 in Malaysia
9 © Edelman, 2012. All rights reserved.
- 10. Globally, NGOs and business fall to 2009 trust level – government record decline
TRUST IN INSTITUTIONS – 18-COUNTRY GLOBAL TOTAL
NGOs
Media
Business
Government
80%
70%
59%
60% 57%
53% 54% 54%
52% 53%
53%
52% 49%
50% 51% 47%
46% 49%
47%
48% 46% BUSINESS
44% 46%
44% 45%
40% 43%
40% 38%
GOVERNMENT
30%
20%
2007 2008 2009 2010 2011 2012
Q11-14. [TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale where one means that you
“do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed Publics ages 35-64 in 18 country global total (excludes Argentina, Australia,
Hong Kong, Indonesia, Malaysia, Singapore and UAE)
10 © Edelman, 2012. All rights reserved.
- 11. Roughly two-thirds in Malaysia trust NGOs and business, while government
and media are trusted by slightly less than half
TRUST IN INSTITUTIONS – MALAYSIA
68%
65%
49%
47%
NGOs Business Government Media
Q11-14. [TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale where one means that you
“do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed Publics ages 25-64 in Malaysia
11 © Edelman, 2012. All rights reserved.
- 12. Several mature economies see double-digit drops in business trust;
Malaysian trust in business strong at 65%
TRUST IN BUSINESS
2011
Informed Public
2012
Informed Public
Trust Trust Steady Trust
80% 81% 81%
78% 77% 78%
74%
71% 70% 69%
67% 67%
66% 65% 65%
64% 63% 63%
61% 62%
56% 56% 57% 57%
54% 54% 53% 53%
53% 52% 52%
50% 50%
50% 46%
48%
46% 46% 46% 44% 47% 47%
44% 43%
41% 41%
38%
34% 32%
31%
28%
N/A N/A
Q11-14. [Business in General TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale
where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed Publics ages 25-64 in 20 country global total
(excludes Argentina, Hong Kong, Malaysia, Singapore and UAE) and across 25 countries
12 © Edelman, 2012. All rights reserved.
- 13. Asia Pacific more trusting of nearly all industries than their global peers;
Banks are third most trusted in APAC, but second from bottom globally
TRUST IN INDUSTRIES – GLOBAL AND ASIA PACIFIC REGION
2011 2012 2012
APAC
Technology 80% Technology 79% #1 85%*
Telecommunications 67% Automotive 66% #2 76%*
2009: Automotive Food and beverage
67% 64% 67%*
58%
Food and beverage 64% Consumer packaged goods 62% 66%*
Pharmaceuticals 61% Telecommunications 60% 69%*
Energy 60% Brewing and spirits 59% 57%
Consumer packaged goods 57% Pharmaceuticals 56% 67%*
Brewing and spirits 57% Energy 53% 65%*
Media 52% Media 51% 62%*
Banks 50% Banks 47% #3 70%*
Financial services Financial services
48% 45% 63%*
*Significant difference at
the 95% confidence level
2008 Trust in Banks: 56% 2012 Trust in Banks: 40% -16 vs. 2012 global
Q16-26. [TRACKING] Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use the same 9-point scale where one
means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed publics ages 25-64 in 20 country global total (excludes
Argentina, Hong Kong, Malaysia, Singapore and UAE) and Asia Pacific Region & Informed Publics ages 35-64 in 18 country global total
13 © Edelman, 2012. All rights reserved.
- 14. Top four most trusted industries consistent from 2011 to 2012, while
brewing and spirits remain least trusted
TRUST IN INDUSTRIES – ASIA PACIFIC REGION (EXCLUDES HONG KONG & MALAYSIA)
2011 2012
Technology 87% Technology 85%
Telecommunications 78% Automotive 77%
Automotive 77% Telecommunications 68%
Banks 75% Banks 68%
Pharmaceuticals 72% Pharmaceuticals 66%
Energy 68% Food and beverage 66%
Food and beverage 66% Consumer packaged goods 66%
Financial services 66% Energy 65%
Media 64% Media 63%
Consumer packaged goods 59% Financial services 62%
Brewing and spirits 54% Brewing and spirits 59%
APAC
Q16-26. [TRACKING] Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use the same 9-point scale where one
means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed publics ages 25-64 in Asia Pacific (excludes Hong Kong
and Malaysia)
14 © Edelman, 2012. All rights reserved.
- 15. Technology and telecommunications top the most trusted industries in
Malaysia; Brewing & spirits the only industry trusted by less than half
TRUST IN INDUSTRIES – MALAYSIA
2012
Technology 85%
Telecommunications 81%
Banks 78%
Financial services 77%
Automotive 75%
Food and beverage 75%
Pharmaceuticals 74%
Consumer packaged goods 70%
Energy 67%
Media 51%
Brewing and spirits 33%
Q16-26. [TRACKING] Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use the same 9-point scale where one
means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed publics ages 25-64 in Malaysia
15 © Edelman, 2012. All rights reserved.
- 16. Dramatic fall for banks in Japan and S. Korea; now at levels seen in West
TRUST IN BANKS
China
India
Japan
South Korea
100%
90%
90% 85% 88%
83% 84%
77% 87%
80% 83%
81% 82%
72%
75% 76%
70% 67%
64% 68%
60%
52%
58% 59%
50% 55%
51% 51% 49%
40%
38%
30%
20%
10%
0%
2007 2008 2009 2010 2011 2012
Q16-26. [Banks TRACKING] Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use the same 9-point scale
where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed publics ages 35-64 in China, India,
Japan & South Korea
16 © Edelman, 2012. All rights reserved.
- 17. Trust in banks is high in Malaysia
TRUST IN BANKS
Australia
Hong Kong
Indonesia
Malaysia
Singapore
100%
88% 89% 88%
90% 84%
80% 82%
77%
70%
69%
60% 67% 66%
50%
40% 45%
30%
32%
30%
20% 26%
10%
0%
2009 2010 2011 2012
Q16-26. [Banks TRACKING] Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use the same 9-point scale
where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed publics ages 35-64 in Australia, Hong
Kong, Indonesia, Malaysia & Singapore
17 © Edelman, 2012. All rights reserved.
- 18. Trust in technology remains high in Asia Pacific markets
TRUST IN TECHNOLOGY
China
India
Japan
South Korea
100% 95%
91% 93% 93%
87% 89%
90% 90% 93% 93%
88% 83%
78% 78% 86% 83% 78%
80% 77%
76% 78% 80% 79%
70% 76% 76%
73%
60%
50%
40%
30%
20%
10%
0%
2007 2008 2009 2010 2011 2012
Q16-26. [Technology TRACKING] Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use the same 9-point
scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed publics ages 35-64 in China,
India, Japan & South Korea
18 © Edelman, 2012. All rights reserved.
- 19. Over eight out of ten trust technology in Malaysia
TRUST IN TECHNOLOGY
Australia
Hong Kong
Indonesia
Malaysia
Singapore
97%
100% 94%
87% 87%
90% 83%
81% 86%
85%
80% 84%
68%
70% 64%
60%
60%
50%
40%
30%
20%
10%
0%
2009 2010 2011 2012
Q16-26. [Technology TRACKING] Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use the same 9-point
scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed publics ages 35-64 in Australia,
Hong Kong, Indonesia, Malaysia & Singapore
19 © Edelman, 2012. All rights reserved.
- 20. Majority of countries now distrust government; Just under half of
Malaysians trust government
TRUST IN GOVERNMENT
2011
Informed Public
2012
Informed Public
Trust Trust Steady Trust
88% 88%
85%
77% 78%
75% 75%
73%
64%
62% 61% 62% 62%
56%
53% 52% 54%
52% 52% 51%
50% 49% 49%
50%
44% 47% 45%
43% 43% 43% 42% 42% 43%
40% 39% 40%
38%
35% 35% 36%
33% 33% 33%
31% 31% 32%
28%
26%
25%
20% 20%
N/A N/A
Q11-14. [Government in General TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale where
one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed Publics ages 25-64 in 20 country global total (excludes
Argentina, Hong Kong, Malaysia, Singapore and UAE) and across 25 countries
20 © Edelman, 2012. All rights reserved.
- 21. Media only institution to see trust rise globally; In Malaysia, trusted
by slightly less than half
TRUST IN MEDIA
2011
Informed Public
2012
Informed Public
Trust Trust Steady Trust
86%
80% 79% 80%
72% 73%
70% 69%
67%
65% 65% 65%
61% 60% 61% 61%
59%
57%
54% 53% 53%
52%
50% 49% 50% 48% 49% 48%
46% 46% 45% 47%
45% 45% 43% 45% 42% 45%
41%
37% 37% 38% 38% 37%
37% 36%
35%
32% 33%
27%
22%
N/A N/A
Q11-14. [Media in General TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale where one
means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed Publics ages 25-64 in 20 country global total (excludes Argentina,
Hong Kong, Malaysia, Singapore and UAE) and across 25 countries
21 © Edelman, 2012. All rights reserved.
- 22. Skepticism requires repetition
MAJORITY NEEDS TO HEAR INFO 3-5 TIMES TO BELIEVE
ASIA PACIFIC REGION
Ten or more times Once (1), 2%
(10+), 14% Twice (2), 12%
Six to Nine times (6-
9), 7%
Three times (3), 36%
Four or Five times (4-
5), 28%
Three to Five times
64%
APAC
Q148. [TRACKING] Think about everything you see or hear every day about companies, whether it is positive or negative. How many times in general do you need to be
exposed to something about a specific company to believe that the information is likely to be true? Please enter the number of times below. (Excludes ‘Don’t Know’ responses)
Informed publics ages 25-64 in Asia Pacific Region
22 © Edelman, 2012. All rights reserved.
- 23. In Malaysia, skepticism requires repetition
MAJORITY NEEDS TO HEAR INFO 3-5 TIMES TO BELIEVE
NUMBER OF TIMES NEEDED TO HEAR INFORMATION – MALAYSIA
Ten or more times
Once (1), 4%
(10+), 12%
Twice (2), 13%
Six to Nine times (6-
9), 4%
Three times (3), 36%
Four or Five times (4 -
5), 30% Three to Five times
66%
Q148. [TRACKING] Think about everything you see or hear every day about companies, whether it is positive or negative. How many times in general do you need to be
exposed to something about a specific company to believe that the information is likely to be true? Please enter the number of times below. (Excludes ‘Don’t Know’ responses)
Informed publics ages 25-64 in Malaysia
23 © Edelman, 2012. All rights reserved.
- 24. Diversification of Media
TRUST IN INFORMATION SOURCES – ASIA PACIFIC REGION (EXCLUDES HONG KONG & MALAYSIA)
2011
Informed Public
2012
Informed Public
33% 32% + 27%
28%
22%
+ 89 17%
%
18% 18%
9%
TRADITIONAL ONLINE MULTIPLE SOCIAL MEDIA CORPORATE
SOURCES
APAC
Q149-160. [TRACKING] Below is a list of places where you might get information about a company. For each, please indicate if you trust it a great deal, somewhat, not too much, or
not at all as a source of information about a company. (Top Box - % Trust A Great Deal) Informed Publics ages 25-64 in Asia Pacific Region (excludes Hong Kong and Malaysia)
24 © Edelman, 2012. All rights reserved.
- 25. Diversification of Media
TRUST IN INFORMATION SOURCES – MALAYSIA
2012
Informed Public
29% 29%
25%
19%
TRADITIONAL ONLINE MULTIPLE SOCIAL MEDIA CORPORATE
SOURCES
Q149-160. [TRACKING] Below is a list of places where you might get information about a company. For each, please indicate if you trust it a great deal, somewhat, not too much, or
not at all as a source of information about a company. (Top Box - % Trust A Great Deal) Informed Publics ages 25-64 in Malaysia
25 © Edelman, 2012. All rights reserved.
- 26. NGOs still most trusted institution, despite some drops; Nearly seven
out of ten in Malaysia trust NGOs
TRUST IN NON-GOVERNMENTAL ORGANIZATIONS (NGOS)
2011
Informed Public
2012
Informed Public
Trust Trust Steady Trust
85%
79% 80%
78%
75% 74%
72% 72% 72%
70% 70% 70%
67% 67% 65% 68%
65% 64% 64% 66% 66% 66%
63% 62%
61% 61% 60% 60%
58% 58% 58% 59%
55% 56% 55%
54% 53% 53% 55% 53% 53%
51% 51% 51%
50% 48% 49%
42%
41%
30%
28%
N/A N/A
Q11-14. [Non-governmental organizations (NGOs) TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-
point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed Publics ages 25-64 in 20 country global total
(excludes Argentina, Hong Kong, Malaysia, Singapore and UAE) and across 25 countries
26 © Edelman, 2012. All rights reserved.
- 27. NGOs surge in China and India
TRUST IN NON-GOVERNMENTAL ORGANIZATIONS (NGOS)
China
India
Japan
South Korea
80% 79%
72%
70%
68%
60%
50% 52%
42%
40%
39%
30%
31% 28%
20%
2004 2005 2006 2007 2008 2009 2010 2011 2012
Q11-14. [Non-governmental organizations (NGOs) TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do
what is right using a 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust)
Informed Publics ages 35-64 in China, India, Japan and South Korea
27 © Edelman, 2012. All rights reserved.
- 28. Roughly two-thirds in Malaysia trust NGOs to do what is right
TRUST IN NON-GOVERNMENTAL ORGANIZATIONS (NGOS)
Australia
Hong Kong
Indonesia
Malaysia
Singapore
80%
76%
70%
67%
66%
60% 61%
60%
58%
52%
50%
51%
40%
30%
20%
2009 2010 2011 2012
Q11-14. [Non-governmental organizations (NGOs) TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right
using a 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed Publics ages 35-64 in
Australia, Hong Kong, Indonesia, Malaysia and Singapore
28 © Edelman, 2012. All rights reserved.
- 29. 29 © Edelman, 2012. All rights reserved.
- 30. Business and government trust tends to move in sync since 2007 in India,
Japan and South Korea; In China, trust nearly converges this year
TRUST IN BUSINESS AND GOVERNMENT
Business
Government
Japan India
100%
100%
80%
80% 74% 70%
63% 65%
61% 57% 67%
60% 53% 54% 69%
66% 67%
47% 60%
43%
41% 52% 53% 52%
40% 40% 49%
45% 45% 43% 45%
28% 41% 43% 43%
31%
20% 20%
0% 0%
2005 2006 2007 2008 2009 2010 2011 2012 2007 2008 2009 2010 2011 2012
100%
South Korea China
100%
80% 83% 78% 79%
80%
80% 77% 72% 75%
67%
63%
60% 48% 71%
46% 60% 66% 66%
46% 43% 67%
45% 43%
40% 47% 56% 54%
43% 34% 40% 50%
40%
38% 31% 35% 38%
20% 29% 26% 20%
0% 0%
2006 2007 2008 2009 2010 2011 2012 2004 2005 2006 2007 2008 2009 2010 2011 2012
Q11-14. [Business in General and Government in general TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale
where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed Publics ages 35-64 in Japan, India, South Korea and China
30 © Edelman, 2012. All rights reserved.
- 31. Trust in business and government also tends to move in sync in Australia,
while Indonesia and Singapore less likely to follow this trend
TRUST IN BUSINESS AND GOVERNMENT
Business
Government
Australia Indonesia
100%
100%
81% 81%
80%
80% 70%
68%
60% 53% 69%
53% 50% 60%
39% 48% 52% 55%
40% 49%
40%
39% 37% 40%
20% 20%
0% 0%
2009 2010 2011 2012 2009 2010 2011 2012
100%
Singapore
83%
80% 74%
70%
67%
60% 66%
61%
40%
20%
0%
2010 2011 2012
Q11-14. [Business in General and Government in general TRACKING] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale
where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust) Informed Publics ages 35-64 in Australia, Indonesia and Singapore
31 © Edelman, 2012. All rights reserved.
- 32. Asia Pacific more likely than global peers to view CEOs and government
officials as credible spokespeople
CREDIBLE SPOKESPEOPLE – GLOBAL AND ASIA PACIFIC REGION
2011 2012 2012
APAC
Academic or expert 70% Academic or expert 68% #2 63%*
Technical expert in the
company 64% Technical expert in the company 66% #1 65%
Financial or industry analyst 53% A person like yourself 65% #3 60%*
CEO 50% Regular employee 50% 41%*
NGO representative 47% NGO representative 50% 49%
A person like yourself 43% Financial or industry analyst 46% 46%
Government official or
regulator
43% CEO 38% 46%*
Regular employee 34% Government official or regulator 29% 33%*
*Significant difference at
the 95% confidence level
vs. 2012 global
Q119-126. [TRACKING] Below is a list of people. In general, when forming an opinion of a company, if you heard information about a company from each person, how credible would the
information be--extremely credible, very credible, somewhat credible, or not credible at all? (Top 2 Box, Credible: Very + Extremely Credible) Informed Publics ages 25-64 in 20 country global
total (excludes Argentina, Hong Kong, Malaysia, Singapore and UAE) and Asia Pacific Region
32 © Edelman, 2012. All rights reserved.
- 33. Credibility of “person like me” surges over the past year in Asia Pacific;
Government official falls to the bottom in 2012
CREDIBLE SPOKESPEOPLE – ASIA PACIFIC REGION (EXCLUDES HONG KONG & MALYASIA)
2011 2012
Academic or expert 68% Technical expert in the company 64%
Technical expert in the company 61% Academic or expert 61% -7
CEO 58% A person like yourself 60% + 23
Financial or industry analyst 51% NGO representative 47% + 4
Government official or regulator 47% CEO 46% - 12
NGO representative 43% Financial or industry analyst 44% - 7
A person like yourself 37% Regular employee 41% + 8
Regular employee 33% Government official or regulator 31% - 16
APAC
Q119-126. [TRACKING] Below is a list of people. In general, when forming an opinion of a company, if you heard information about a company from each person, how credible would the
information be--extremely credible, very credible, somewhat credible, or not credible at all? (Top 2 Box, Credible: Very + Extremely Credible) Informed Publics ages 25-64 in Asia Pacific Region
(excludes Hong Kong and Malaysia)
33 © Edelman, 2012. All rights reserved.
- 34. Technical experts and academics are the most credible spokespeople in
Malaysia; government officials and regular employees tie at the bottom
CREDIBLE SPOKESPEOPLE – MALAYSIA
2012
Technical expert in the company 72%
Academic or expert 70%
A person like yourself 62%
Financial or industry analyst 61%
CEO 51%
NGO representative 51%
Government official or regulator 32%
Regular employee 32%
Q119-126. [TRACKING] Below is a list of people. In general, when forming an opinion of a company, if you heard information about a company from each person, how credible
would the information be--extremely credible, very credible, somewhat credible, or not credible at all? (Top 2 Box, Credible: Very + Extremely Credible) Informed Publics ages 25-64
in Malaysia
34 © Edelman, 2012. All rights reserved.
- 35. CEO credibility returns to low of 2009 in South Korea and drops even further
in Japan
CEO CREDIBILITY
China
India
Japan
South Korea
100%
90% 83%
80%
68%
70% 66%
60% 59%
60% 63%
60% 56%
53%
50% 44% 46% 51%
49% 45%
40% 37% 44% 46%
37% 41%
30% 34%
32% 33% 28%
20%
22%
10%
0%
2007 2008 2009 2010 2011 2012
Q119-126. [A CEO of a company TRACKING] Below is a list of people. In general, when forming an opinion of a company, if you heard information about a company from each
person, how credible would the information be--extremely credible, very credible, somewhat credible, or not credible at all? (Top 2 Box, Credible: Very + Extremely Credible)
Informed Publics ages 35-64 in China, India, Japan and South Korea
35 © Edelman, 2012. All rights reserved.
- 36. Just under half in Malaysia view CEOs as credible
CEO CREDIBILITY
Australia
Hong Kong
Indonesia
Malaysia
Singapore
100%
90%
80%
70% 68%
60% 53%
50% 48%
53% 51% 47%
46%
40% 44%
42%
37%
30% 34% 32%
20%
17%
10%
0%
2009 2010 2011 2012
Q119-126. [A CEO of a company TRACKING] Below is a list of people. In general, when forming an opinion of a company, if you heard information about a company from each
person, how credible would the information be--extremely credible, very credible, somewhat credible, or not credible at all? (Top 2 Box, Credible: Very + Extremely Credible)
Informed Publics ages 35-64 in Australia, Hong Kong, Indonesia, Malaysia and Singapore
36 © Edelman, 2012. All rights reserved.