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Social collaboration made
more stronger
users in sales, marketing, service
& support organizations
3500+
35%
increase in
sales force
productivity
2x
shorter sales
cycle
CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM++ Social CRM
Benefits
Support for
•Assist in cross sell and up sell of products &
solutions with the help of your existing network
from a single CRM window
•Resolve customer concerns reported through
social forums promptly to enhance/upgrade
your existing products and solutions
•Improve productivity and bonding between
CRM users
•Create new groups, and social profiles within
each group of your contacts through automated
and interaction centric processes
•Discuss and share strategies across key
members of your organization’s departments for
maintaining the competitive edge in the market
CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Support for
•Assist in cross sell and up sell of products & solutions
with
the help of your existing network from a single CRM
window
•Resolve customer concerns reported through social
forums promptly to enhance/upgrade your existing
products and solutions
•Improve productivity and bonding between CRM users
•Create new groups, and social profiles within each group
of your contacts through automated and interaction centric
processes
•Discuss and share strategies across key members of your
organization’s departments for maintaining the competitive
edge in the market
CRM++ Social CRM
Features
CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM++ Social CRM Preview
Social Collaboration within CRM
CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM++ Social CRM Preview
Follow an Account
CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM++ Social CRM Preview
Start a Conversion
CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM ++ Applications
Oracle ®
CRM On Demand / Oracle ®
Sales Cloud
Framework
Email
Workbench
Quote
Management
Computer
Telephony
Integration
Self
Service
Portal
Mobile
CRM
Enabling rapid deployment and enhanced customer experience
3500+ users in sales, marketing, service &
support organizations
Oracle®
Cloud Private Cloud @Customer
CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Why customers chose CRMIT
End to end expertise on Oracle
Customer Experience solutions.
Participate in evangelization,
roadmaps, product feedback,
issues identification & Integration
specialization.
013
ISO 270001 REGISTERED
200,000+ users
250+ customers
22+ countries
3000+ app users
23,000+ hrs training
1000+ man-years of
deployment
Self Service
Platform
Social
Channels
Email
Integration
Telephony
Integration
Mobile
Integration
Education & Research
Financial Services
Oracle Validated Integration
Computer Telephony
Largest Cloud
CRM Deployment
3 apps on Oracle
Market Place
Configure
Price Quote
Marketing Cloud
Sales Cloud
Service Cloud
Social Cloud
CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Industry Experience
Financial Services
Industrial
Manufacturing
Travel &
Transportation
Insurance
Education
& Research
Engineering &
Construction
Public Sector
HealthcareConsumer Goods
High Technology
Retail
Life Science
CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
+91 (80) 4292 5555
Reach us
Americas
1525 McCarthy Blvd
Suite 1000,Milpitas, CA
95035
USA
EMEA
Talbot House, 204-226, Imperial
Drive, Rayners Lane,
Harrow HA2 7HH
London
Australia & N Zealand
Suite 19, 103 George Street
Parramatta, NSW 2150
Australia
Japan
2-21-7-703 Kiba,
Koto- Ku,
Tokyo 135-0042,
Japan
Malaysia
B-5-8 Plaza
Mont Kiara 50480
Kuala Lumpur,
Malaysia
+603 2726 2759+81 3 5809 8444
+1 (408) 722 0634 + 44 203 586 1248 +61 2 9186 2550
Middle East
# 14, CRMIT Towers, BTM Layout 1st Stage, 100 Ft Ring Road, Bangalore 560068.
India
Rest of Asia
Salahuddin Ayubi Road ,
Riyadh,
Kingdom of Saudi Arabia
CRM++ Social CRM
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Thank you
sales@crmit.com

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CRM++ Social Integration for Oracle Cloud Solution

  • 1. Social collaboration made more stronger users in sales, marketing, service & support organizations 3500+ 35% increase in sales force productivity 2x shorter sales cycle
  • 2. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM++ Social CRM Benefits Support for •Assist in cross sell and up sell of products & solutions with the help of your existing network from a single CRM window •Resolve customer concerns reported through social forums promptly to enhance/upgrade your existing products and solutions •Improve productivity and bonding between CRM users •Create new groups, and social profiles within each group of your contacts through automated and interaction centric processes •Discuss and share strategies across key members of your organization’s departments for maintaining the competitive edge in the market
  • 3. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Support for •Assist in cross sell and up sell of products & solutions with the help of your existing network from a single CRM window •Resolve customer concerns reported through social forums promptly to enhance/upgrade your existing products and solutions •Improve productivity and bonding between CRM users •Create new groups, and social profiles within each group of your contacts through automated and interaction centric processes •Discuss and share strategies across key members of your organization’s departments for maintaining the competitive edge in the market CRM++ Social CRM Features
  • 4. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM++ Social CRM Preview Social Collaboration within CRM
  • 5. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM++ Social CRM Preview Follow an Account
  • 6. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM++ Social CRM Preview Start a Conversion
  • 7. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM ++ Applications Oracle ® CRM On Demand / Oracle ® Sales Cloud Framework Email Workbench Quote Management Computer Telephony Integration Self Service Portal Mobile CRM Enabling rapid deployment and enhanced customer experience 3500+ users in sales, marketing, service & support organizations Oracle® Cloud Private Cloud @Customer
  • 8. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Why customers chose CRMIT End to end expertise on Oracle Customer Experience solutions. Participate in evangelization, roadmaps, product feedback, issues identification & Integration specialization. 013 ISO 270001 REGISTERED 200,000+ users 250+ customers 22+ countries 3000+ app users 23,000+ hrs training 1000+ man-years of deployment Self Service Platform Social Channels Email Integration Telephony Integration Mobile Integration Education & Research Financial Services Oracle Validated Integration Computer Telephony Largest Cloud CRM Deployment 3 apps on Oracle Market Place Configure Price Quote Marketing Cloud Sales Cloud Service Cloud Social Cloud
  • 9. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Industry Experience Financial Services Industrial Manufacturing Travel & Transportation Insurance Education & Research Engineering & Construction Public Sector HealthcareConsumer Goods High Technology Retail Life Science
  • 10. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com +91 (80) 4292 5555 Reach us Americas 1525 McCarthy Blvd Suite 1000,Milpitas, CA 95035 USA EMEA Talbot House, 204-226, Imperial Drive, Rayners Lane, Harrow HA2 7HH London Australia & N Zealand Suite 19, 103 George Street Parramatta, NSW 2150 Australia Japan 2-21-7-703 Kiba, Koto- Ku, Tokyo 135-0042, Japan Malaysia B-5-8 Plaza Mont Kiara 50480 Kuala Lumpur, Malaysia +603 2726 2759+81 3 5809 8444 +1 (408) 722 0634 + 44 203 586 1248 +61 2 9186 2550 Middle East # 14, CRMIT Towers, BTM Layout 1st Stage, 100 Ft Ring Road, Bangalore 560068. India Rest of Asia Salahuddin Ayubi Road , Riyadh, Kingdom of Saudi Arabia
  • 11. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Thank you sales@crmit.com

Hinweis der Redaktion

  1. CRM++ Applications for rapid deployment and enhanced customer experience 3000+ users in sales, marketing, service and support organizations