SlideShare ist ein Scribd-Unternehmen logo
1 von 28
Web 1.0.a
Webinar
ITIL®isaisaregisteredtrademarkoftheCabinetOffice”
"TheSwirllogo™isatrademarkoftheCabinetOffice”
ITIL vs TOGAF
Round 1
TOGAF®isaisaregisteredtrademarkofTheOpen
GroupinUnitedStatesandothercountries.
2
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Chi siamo
 Claudio Restaino – ITIL Expert and TOGAF Lead Trainer
 Trainer multilingue in grado di fornire corsi in inglese, Italiano.
 Sono responsabile per lo sviluppo e l’aggiornamento del
materiale dei corsi ufficiali accreditati ITIL e TOGAF.
BITIL.COM
3
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Agenda
 The development of information systems
 TOGAF and ITIL are both frameworks
 Service vs Architecture
 Where ITIL and TOGAF meet
 Enterprise architecture vs Service Management
 ADM vs Service Lifecycle
 Detailed comparison per lifecycle volume
Service Strategy
Service Design
Service Transition
Service Operation
CSI
 Schema di Certificazione
…
4
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
The development of information systems
 The development of information systems in large organizations, and in multipart supply-
and-demand chains, has become complex and flexible.
The way in which systems are being designed and managed depends increasingly on a structured
approach.
 Best practice models are based on the experience of day-to-day users and therefore
they support their needs.
…
5
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
TOGAF and ITIL are both frameworks
 They are both based upon best practice and are supported by a large community of
users.
 However, whereas TOGAF is focused on Enterprise Architecture, ITIL focuses on
Service Management.
In the years of development of these frameworks, they have described an ever-growing change of
domain, from IT to business processes.
In their final versions they appear to have entered into each other’s domains.
that follow a process approach
In July 2011, ITIL Version 2011 was released and
in December 2011 TOGAF 9.1 succeeded TOGAF 9.0.
Important
6
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Services vs Architecture
 The focus of ITIL is therefore on services, whereas TOGAF is focused on architecture.
However, since services have become part of fast-changing organizations, the prediction of what
will be needed tomorrow is of growing interest to the people that deliver these services.
Conversely, architecture has changed from a rather static design discipline to an organization-
encompassing discipline, and is only useful if the rest of the organization is using it to enable all
developments to be aligned to each other.
…
ITIL
Strategic
Tactical
Operational
TOGAF
7
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Services vs Architecture
 Until recent years the professionals who used ITIL and TOGAF worked in different parts
of the organization and had little opportunity to cross over into each other’s field of
expertise.
 However, since they have begun addressing the issue of business IT alignment, they
have increasingly overlaped.
…
8
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Where ITIL and TOGAF meet
 As stated previously, until the latest versions of both frameworks were published, neither
made reference to the other’s.
 That changed, however, when ITIL 2011 and TOGAF 9.1 were created.
In ITIL 2011 references are made to architectural concepts, hitherto only found in publications
on architecture.
The same, although to a much lesser extent, applies to TOGAF 9.1: where, in some places in the
TOGAF book, references are made to IT management.
…
9
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Where ITIL and TOGAF meet
 Business architecture is addressed by TOGAF but not by ITIL and, similarly, IT
services are addressed by ITIL but not by TOGAF.
 The other elements (information architecture, technology architecture and IT solutions)
are covered in both frameworks, albeit that the level of detail differs for each framework.
…
10
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Where ITIL and TOGAF meet
 In summary TOGAF gives you all you need to build the perfect IT solution and
monitors the actual building, but provides no guidance on how to actually deliver IT
services.
 ITIL gives you all you need to deliver IT services perfectly (but does so without an
continuum in-depth knowledge of and influence on the supported business processes
and misses out on the opportunity to improve the outcomes through business process
improvement).
…
11
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Enterprise Architecture vs Service Management
 John Zachman defined Enterprise Architecture as a means of creating a coherent way
of modelling an enterprise to enable the efficient and effective deployment of IT.
 In the same manner, it can be stated that Service Management is a means of creating a
coherent way of modelling an IT department to enable the efficient and effective
deployment of IT services.
 The two definitions look alike and indeed have a lot in common.
…
12
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Enterprise Architecture vs Service Management
 In TOGAF it is referred to as the ‘Architecture Development
Method (ADM)’ and in ITIL it is dubbed the ‘IT Service
Lifecycle’. Another similarity between the frameworks is that
they both originated in IT, thus explaining to a large degree why
integration of both frameworks with the business is not yet a
common practice.
They both contain an extended version of Deming’s quality cycle.
Preliminary
H.
Architecture
Change
Management
G.
Implementation
Governance
F.
Migration
Planning
E.
Opportunities
and Solutions
D.
Technology
Architecture
C.
Information
Systems
Architecture
B.
Business
Architecture
A.
Architecture
Vision
Requirement
Management
CONTINUAL
SERVICE IMPROVEMENT
SERVICE
STRATEGY
SERVICEDESIGN
SER
VIC
E
TR
A
N
SITIO
N
SERVICE
OPERATION
13
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
ADM vs Service Lifecycle
… A.
Architecture
Vision
B.
Business
Architecture
C.
Information
Systems
Architecture
D.
Technology
Architecture
E.
Opportunities
and Solutions
F.
Migration
Planning
G.
Implementation
Governance
H.
Architecture
Change
Management
Preliminary
Requirement
Management
Service
Strategy
Service Design
Service
Transition
Service
Operation
Continua
Service
Improvement
14
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
A.
Architecture
Vision
B.
Business
Architecture
C.
Information
Systems
Architecture
D.
Technology
Architecture
E.
Opportunities
and Solutions
F.
Migration
Planning
G.
Implementation
Governance
H.
Architecture
Change
Management
Preliminary
Requirement
Management
Service
Strategy
Service Design
Service
Transition
Service
Operation
Continua
Service
Improvement
ADM vs Service Lifecycle
 Besides a number of similarities between the frameworks, there are also a number of
differences. Although both frameworks contain a quality loop, these loops do not
completely overlap.
 The two main differences are:
Developing business architecture is part of the TOGAF framework (as demonstrated in Phase A).
The scope of ITIL is limited to developing an effective and efficient IT department, whilst
developing business architecture is out of scope in ITIL.
Running IT operations and delivering actual IT services are within the scope of ITIL (as
demonstrated in the Service Operation volume). TOGAF does not cover the development and
maintenance of a run time environment. How services are actually produced and delivered is not
covered in TOGAF. After an IT solution has become part of the operational environment, it turns
into (part of) one or more services, with which TOGAF is not concerned.
…
15
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Detailed comparison per lifecycle volume
 In the ITIL book on Service Strategy, Professor Emeritus Theodore Levitt of the Harvard
Business School is quoted as saying: ‘People do not want quarter inch drills, they want
quarter inch holes.’
 As obvious and logical as this statement might be, it forms the core principle of how ITIL
looks upon its relationship with business. The value of IT is not so much found in the IT
solutions and services it provides, but instead the added value must be found in the
outcomes relevant for the business. The Service Strategy volume is focused on
objectives, policies and guidelines.
In TOGAF comparable subjects can be found in the ADM, more precisely in the Preliminary Phase
and Phase A.
Service Strategy
A.
Architecture
Vision
B.
Business
Architecture
C.
Information
Systems
Architecture
D.
Technology
Architecture
E.
Opportunities
and Solutions
F.
Migration
Planning
G.
Implementation
Governance
H.
Architecture
Change
Management
Preliminary
Requirement
Management
Service
Strategy
Service Design
Service
Transition
Service
Operation
Continua
Service
Improvement
16
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Detailed comparison per lifecycle volume
 Service Strategy provides guidance on how to design, develop, implement and maintain
Service Management. Service Management is not only seen as an organizational
capability but is also considered to be of strategic value.
 In Service Strategy, it is stated that it addresses the principles guiding the development
of policies, guidelines and processes.
 TOGAF in the Preliminary Phase performs more or less the same role regarding
Enterprise Architecture.
Whereas Service Strategy is concerned with prerequisites for building a Service Management
system,
TOGAF performs the same role for building an architecture management system.
Furthermore, as both frameworks are converging, they are at least partially building the same
management system.
Both management systems take into account what the requirements of the business are and
how value can be added from either the architecture or service perspective.
Service Strategy
17
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
 Service Design is the ITIL lifecycle component that crosses over most significantly with
TOGAF. As the title of this book suggests, the content of Service Design is focused on
designing new or changed services.
The design of the Service Management system itself, based on the strategy prerequisites as
defined in Service Strategy, is also covered in this publication.
 The design activities and outputs described in ITIL Service Design can to a great extent,
albeit in different wording, be found in TOGAF as well.
 The collection of requirements as defined in TOGAF’s Requirements Management is
part of Service Design.
Detailed comparison per lifecycle volume
Service Design
A.
Architecture
Vision
B.
Business
Architecture
C.
Information
Systems
Architecture
D.
Technology
Architecture
E.
Opportunities
and Solutions
F.
Migration
Planning
G.
Implementation
Governance
H.
Architecture
Change
Management
Preliminary
Requirement
Management
Service
Strategy
Service Design
Service
Transition
Service
Operation
Continua
Service
Improvement
18
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
 There is no doubt that designing architectures constitutes an important activity within
Service Design. In several places throughout the Service Design volume, it is stated that
architecture is part of the deliverables of this part of the IT Service Lifecycle.
 In the same way as demonstrated in TOGAF, a distinction is made between types of
architecture.
In ITIL four architectures are named: environmental architecture, application architecture, data
architecture and technology architecture.
 One way in which large differences seem to exist between both frameworks is that
TOGAF addresses the business architecture in Phase B.
The business architecture seems to be out of the scope of ITIL, as shown by the way the term is
not coined in any of the five volumes, unlike other types of architecture.
 The activities performed in TOGAF Phases C and D bear a great resemblance to
activities described in Service Design, as both frameworks are about designing data
architectures, application architectures and technology architectures.
Detailed comparison per lifecycle volume
Service Design
19
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
 Finally, the environmental architecture which is mentioned in Service Design does not
seem to have a counterpart in TOGAF.
This architecture is not explicitly excluded from the scope of TOGAF, but the wording in TOGAF
suggests that the environment is taken into account only as far as it might influence the physical
layout and setup of the location where the IT solution is to be deployed.
Detailed comparison per lifecycle volume
Service Design
A.
Architecture
Vision
B.
Business
Architecture
C.
Information
Systems
Architecture
D.
Technology
Architecture
E.
Opportunities
and Solutions
F.
Migration
Planning
G.
Implementation
Governance
H.
Architecture
Change
Management
Preliminary
Requirement
Management
Service
Strategy
Service Design
Service
Transition
Service
Operation
Continua
Service
Improvement
20
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
 The activities described in Phases E, F and G of TOGAF can also be found in Service
Transition. The scope of the Service Transition activities is much broader however.
 First of all, TOGAF is only concerned with the designing of architectures, and planning
the migration of those architectures, in ITIL this part of the activity also includes the
building, testing and planning of the migration of the desired IT solution. This signifies
that, in one way, the scope of TOGAF is broader than the scope of ITIL as it includes the
business architecture.
 However, tucked away somewhere in the chapter on the activities of Phase G, a number
of activities can be found which seem to encompass the implementation of Service
Management.
 TOGAF states, for instance, that implementing IT operations is an activity carried out in
this Phase. It is also stated that this activity is about carrying out deployment projects,
including IT Service Delivery implementation.
Detailed comparison per lifecycle volume
Service Transition
21
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
 In another place in the publication it is stated that one of the activities of Phase G is to
guide development of business and IT operating models for services.
Based on these comments it could be argued that all the outputs of implementing ITIL are also
outputs of implementing TOGAF.
 The thought then occurs that if you are implementing an IT Service Management system,
to use TOGAF as the leading framework would be a wise decision. The same idea, but
reversed, poses the question can an architecture management system be implemented
using ITIL as the leading framework?
 Luckily TOGAF itself provides an answer to this question. When TOGAF is implemented
it will be adapted to the organization for which it is intended. And when other frameworks
such as ITIL are already in place, or can prove to be of use.
TOGAF explicitly states that (parts of) these frameworks can and should be used and
incorporated into the architecture framework.
ITIL does mention other frameworks, including TOGAF, but is not so explicit that they should be
used for adapting an IT Service Management system if it is clear that this makes it a better IT
Service Management system.
Detailed comparison per lifecycle volume
Service Transition
22
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
 With respect to Service Operation, the conclusion is simple: TOGAF does not provide
guidance on this aspect of the IT Service Lifecycle, other than stating that guiding the
development of IT operating models and implementing IT service delivery are only
activities carried out within TOGAF.
Detailed comparison per lifecycle volume
Service Operation
A.
Architecture
Vision
B.
Business
Architecture
C.
Information
Systems
Architecture
D.
Technology
Architecture
E.
Opportunities
and Solutions
F.
Migration
Planning
G.
Implementation
Governance
H.
Architecture
Change
Management
Preliminary
Requirement
Management
Service
Strategy
Service Design
Service
Transition
Service
Operation
Continua
Service
Improvement
23
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
 It is no surprise that the Continual Service Improvement phase bears a great
resemblance to Phase H of TOGAF, Architecture Change Management.
 Whereas TOGAF addresses this topic from a more theoretical viewpoint, ITIL provides
much detailed and extensive guidance on how to operationalize a quality improvement
cycle.
In TOGAF it is stated that monitoring tools must be deployed and applied to enable (among other
things) the tracking of quality of service performances and usage. Any more guidance on this
subject is not available.
ITIL, however, contains a very detailed description of a seven-step improvement process which
provides guidance on how to measure, report, plan and implement improvements to services.
 Also, in regards to the subject of continual improvement, it seems that TOGAF is more
open to other frameworks than ITIL.
For example, TOGAF states that if change management processes are already in place (e.g. ITIL
change management) they could very well be used for or adapted to managing changes to the
architecture.
Detailed comparison per lifecycle volume
Continual Service Improvement
24
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
 Managing Across The Lifecycle | MALC
ITIL | Schema di Certificazione
Foundation Level
 ITIL® Foundation
Service
Strategy
 ITIL® Expert
Service
Design
Service
Transition
Service
Operation
CSI
PPO
SOA
RCV
OSA
Advanced Level
ITIL Master
Service Lifecycle Service Capabilities
Intermediate Level
Syllabus
©CabinetOffice’sOfficialAccreditor:-TheAPMGroupLimited
25
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
TOGAF | Schema di Certificazione
Level 1
 TOGAF® Foundation
 TOGAF® Certified
The gap at the top of the pyramid is to signify that
additional certification levels may be added in the future
Syllabus
 TOGAF® Combined Part 1 &
Part 2 Exam
“©2009-2011ReproducedunderlicencefromTheOpenGroup”
Level 2 Level 2
26
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Service Catalogue BITIL.COM
& partners
27
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Service Catalogue BITIL.COM
& partners
28
©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a
Contact Details
Claudio Restaino
Director Professional Services
mob. +39 347 5831155
fax. +39 06 233 246 589
info@bitil.com

Weitere ähnliche Inhalte

Was ist angesagt?

More on ITIL 4. The Conversation Continues
More on ITIL 4. The Conversation ContinuesMore on ITIL 4. The Conversation Continues
More on ITIL 4. The Conversation ContinuesITSM Academy, Inc.
 
ITIL Foundation in IT Service Management
ITIL Foundation in IT Service Management ITIL Foundation in IT Service Management
ITIL Foundation in IT Service Management Alkesh Mishra
 
IT4IT - The Full Story for Digital Transformation - Part 2
IT4IT - The Full Story for Digital Transformation - Part 2IT4IT - The Full Story for Digital Transformation - Part 2
IT4IT - The Full Story for Digital Transformation - Part 2Mohamed Zakarya Abdelgawad
 
IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)Charles Betz
 
Introduction to ITIL 4 and IT service management
Introduction to ITIL 4 and IT service managementIntroduction to ITIL 4 and IT service management
Introduction to ITIL 4 and IT service managementChristian F. Nissen
 
IT4IT - The Full Story for Digital Transformation - Part 1
IT4IT - The Full Story for Digital Transformation - Part 1IT4IT - The Full Story for Digital Transformation - Part 1
IT4IT - The Full Story for Digital Transformation - Part 1Mohamed Zakarya Abdelgawad
 
What's changing with ITIL® 4?
What's changing with ITIL® 4?What's changing with ITIL® 4?
What's changing with ITIL® 4?ILX Group
 
Using ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT togetherUsing ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT togetherRob Akershoek
 
RDrew ITIL Presentation
RDrew ITIL PresentationRDrew ITIL Presentation
RDrew ITIL PresentationRon Drew
 
ITIL-4-Framework-2021.pptx
ITIL-4-Framework-2021.pptxITIL-4-Framework-2021.pptx
ITIL-4-Framework-2021.pptxExlit
 
ITIL4 – 26.11.2020
ITIL4 – 26.11.2020ITIL4 – 26.11.2020
ITIL4 – 26.11.2020itSMF Belgium
 
ITIL 4 service value chain data flows (input and outputs)
ITIL 4 service value chain data flows (input and outputs)ITIL 4 service value chain data flows (input and outputs)
ITIL 4 service value chain data flows (input and outputs)Rob Akershoek
 
Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum - Introducing ITIL 4 - AID2019Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum - Introducing ITIL 4 - AID2019ALVAO
 

Was ist angesagt? (20)

More on ITIL 4. The Conversation Continues
More on ITIL 4. The Conversation ContinuesMore on ITIL 4. The Conversation Continues
More on ITIL 4. The Conversation Continues
 
ITIL Foundation in IT Service Management
ITIL Foundation in IT Service Management ITIL Foundation in IT Service Management
ITIL Foundation in IT Service Management
 
IT4IT - The Full Story for Digital Transformation - Part 2
IT4IT - The Full Story for Digital Transformation - Part 2IT4IT - The Full Story for Digital Transformation - Part 2
IT4IT - The Full Story for Digital Transformation - Part 2
 
IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)
 
Introduction to ITIL 4 and IT service management
Introduction to ITIL 4 and IT service managementIntroduction to ITIL 4 and IT service management
Introduction to ITIL 4 and IT service management
 
IT4IT - The Full Story for Digital Transformation - Part 1
IT4IT - The Full Story for Digital Transformation - Part 1IT4IT - The Full Story for Digital Transformation - Part 1
IT4IT - The Full Story for Digital Transformation - Part 1
 
What's changing with ITIL® 4?
What's changing with ITIL® 4?What's changing with ITIL® 4?
What's changing with ITIL® 4?
 
ITIL4 and ServiceNow
ITIL4 and ServiceNowITIL4 and ServiceNow
ITIL4 and ServiceNow
 
Introducing ITIL
Introducing ITILIntroducing ITIL
Introducing ITIL
 
Using ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT togetherUsing ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT together
 
RDrew ITIL Presentation
RDrew ITIL PresentationRDrew ITIL Presentation
RDrew ITIL Presentation
 
TOGAF in 8 Steps
TOGAF in 8 StepsTOGAF in 8 Steps
TOGAF in 8 Steps
 
ITIL-4-Framework-2021.pptx
ITIL-4-Framework-2021.pptxITIL-4-Framework-2021.pptx
ITIL-4-Framework-2021.pptx
 
ITIL4 – 26.11.2020
ITIL4 – 26.11.2020ITIL4 – 26.11.2020
ITIL4 – 26.11.2020
 
Togaf 9 overview
Togaf 9 overviewTogaf 9 overview
Togaf 9 overview
 
ITIL 4 service value chain data flows (input and outputs)
ITIL 4 service value chain data flows (input and outputs)ITIL 4 service value chain data flows (input and outputs)
ITIL 4 service value chain data flows (input and outputs)
 
ITIL V3 Overview
ITIL V3 OverviewITIL V3 Overview
ITIL V3 Overview
 
About itil v3
About itil v3About itil v3
About itil v3
 
Itil4 itsmf
Itil4 itsmfItil4 itsmf
Itil4 itsmf
 
Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum - Introducing ITIL 4 - AID2019Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum - Introducing ITIL 4 - AID2019
 

Ähnlich wie ITIL vs TOGAF First Round

ITIL , DevOps and IT4IT
ITIL , DevOps and IT4ITITIL , DevOps and IT4IT
ITIL , DevOps and IT4ITSwati Kumari
 
Blueprinting DevOps for Digital Transformation_v4
Blueprinting DevOps for Digital Transformation_v4Blueprinting DevOps for Digital Transformation_v4
Blueprinting DevOps for Digital Transformation_v4Aswin Kumar
 
Itil the basics
Itil the basicsItil the basics
Itil the basicsdarshan185
 
What Every Project Manager Should Know About Itil
What Every Project Manager Should Know About ItilWhat Every Project Manager Should Know About Itil
What Every Project Manager Should Know About ItilDaniel Cayouette
 
ITIL Career Path
ITIL Career PathITIL Career Path
ITIL Career PathSimplilearn
 
ITIL Fundamentals And Certification
ITIL Fundamentals And CertificationITIL Fundamentals And Certification
ITIL Fundamentals And CertificationJennifer Brown
 
Frameworks to drive value from your investment in Information Technology
Frameworks to drive value from your investment in Information TechnologyFrameworks to drive value from your investment in Information Technology
Frameworks to drive value from your investment in Information TechnologyJohn Halliday
 
Executive briefing-the-benefits-of-itil-white-paper
Executive briefing-the-benefits-of-itil-white-paperExecutive briefing-the-benefits-of-itil-white-paper
Executive briefing-the-benefits-of-itil-white-paperRaffaella Rizzardi
 
Comparison Between Different Enterprise Architecture...
Comparison Between Different Enterprise Architecture...Comparison Between Different Enterprise Architecture...
Comparison Between Different Enterprise Architecture...Jessica Adams
 

Ähnlich wie ITIL vs TOGAF First Round (20)

ITIL , DevOps and IT4IT
ITIL , DevOps and IT4ITITIL , DevOps and IT4IT
ITIL , DevOps and IT4IT
 
Blueprinting DevOps for Digital Transformation_v4
Blueprinting DevOps for Digital Transformation_v4Blueprinting DevOps for Digital Transformation_v4
Blueprinting DevOps for Digital Transformation_v4
 
Itil the basics
Itil the basicsItil the basics
Itil the basics
 
What Every Project Manager Should Know About Itil
What Every Project Manager Should Know About ItilWhat Every Project Manager Should Know About Itil
What Every Project Manager Should Know About Itil
 
ITIL Career Path
ITIL Career PathITIL Career Path
ITIL Career Path
 
ITIL Fundamentals And Certification
ITIL Fundamentals And CertificationITIL Fundamentals And Certification
ITIL Fundamentals And Certification
 
Itil the basics
Itil the basicsItil the basics
Itil the basics
 
Itil
ItilItil
Itil
 
Itil
ItilItil
Itil
 
Are you ready for the transformation
Are you ready for the transformationAre you ready for the transformation
Are you ready for the transformation
 
Frameworks to drive value from your investment in Information Technology
Frameworks to drive value from your investment in Information TechnologyFrameworks to drive value from your investment in Information Technology
Frameworks to drive value from your investment in Information Technology
 
Itil the basics
Itil the basicsItil the basics
Itil the basics
 
ITIL basics
ITIL basicsITIL basics
ITIL basics
 
Executive briefing-the-benefits-of-itil-white-paper
Executive briefing-the-benefits-of-itil-white-paperExecutive briefing-the-benefits-of-itil-white-paper
Executive briefing-the-benefits-of-itil-white-paper
 
Comparison Between Different Enterprise Architecture...
Comparison Between Different Enterprise Architecture...Comparison Between Different Enterprise Architecture...
Comparison Between Different Enterprise Architecture...
 
Dit yvol4iss28
Dit yvol4iss28Dit yvol4iss28
Dit yvol4iss28
 
ITIL version Next
ITIL version NextITIL version Next
ITIL version Next
 
ITSM Presentation
ITSM PresentationITSM Presentation
ITSM Presentation
 
Introduce TOGAF in your organization - sample
Introduce TOGAF in your organization - sampleIntroduce TOGAF in your organization - sample
Introduce TOGAF in your organization - sample
 
Dit yvol3iss27
Dit yvol3iss27Dit yvol3iss27
Dit yvol3iss27
 

Kürzlich hochgeladen

Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptxSlides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptxCapitolTechU
 
Work Experience for psp3 portfolio sasha
Work Experience for psp3 portfolio sashaWork Experience for psp3 portfolio sasha
Work Experience for psp3 portfolio sashasashalaycock03
 
EBUS5423 Data Analytics and Reporting Bl
EBUS5423 Data Analytics and Reporting BlEBUS5423 Data Analytics and Reporting Bl
EBUS5423 Data Analytics and Reporting BlDr. Bruce A. Johnson
 
SOLIDE WASTE in Cameroon,,,,,,,,,,,,,,,,,,,,,,,,,,,.pptx
SOLIDE WASTE in Cameroon,,,,,,,,,,,,,,,,,,,,,,,,,,,.pptxSOLIDE WASTE in Cameroon,,,,,,,,,,,,,,,,,,,,,,,,,,,.pptx
SOLIDE WASTE in Cameroon,,,,,,,,,,,,,,,,,,,,,,,,,,,.pptxSyedNadeemGillANi
 
HED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfHED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfMohonDas
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptxmary850239
 
KARNAADA.pptx made by - saransh dwivedi ( SD ) - SHALAKYA TANTRA - ENT - 4...
KARNAADA.pptx  made by -  saransh dwivedi ( SD ) -  SHALAKYA TANTRA - ENT - 4...KARNAADA.pptx  made by -  saransh dwivedi ( SD ) -  SHALAKYA TANTRA - ENT - 4...
KARNAADA.pptx made by - saransh dwivedi ( SD ) - SHALAKYA TANTRA - ENT - 4...M56BOOKSTORE PRODUCT/SERVICE
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRATanmoy Mishra
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...Nguyen Thanh Tu Collection
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxiammrhaywood
 
What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?TechSoup
 
Optical Fibre and It's Applications.pptx
Optical Fibre and It's Applications.pptxOptical Fibre and It's Applications.pptx
Optical Fibre and It's Applications.pptxPurva Nikam
 
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINT
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINTARTICULAR DISC OF TEMPOROMANDIBULAR JOINT
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINTDR. SNEHA NAIR
 
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptxSandy Millin
 
Ultra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxUltra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxDr. Asif Anas
 
Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxraviapr7
 
How to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using CodeHow to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using CodeCeline George
 
In - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptxIn - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptxAditiChauhan701637
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxheathfieldcps1
 
Over the counter (OTC)- Sale, rational use.pptx
Over the counter (OTC)- Sale, rational use.pptxOver the counter (OTC)- Sale, rational use.pptx
Over the counter (OTC)- Sale, rational use.pptxraviapr7
 

Kürzlich hochgeladen (20)

Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptxSlides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
 
Work Experience for psp3 portfolio sasha
Work Experience for psp3 portfolio sashaWork Experience for psp3 portfolio sasha
Work Experience for psp3 portfolio sasha
 
EBUS5423 Data Analytics and Reporting Bl
EBUS5423 Data Analytics and Reporting BlEBUS5423 Data Analytics and Reporting Bl
EBUS5423 Data Analytics and Reporting Bl
 
SOLIDE WASTE in Cameroon,,,,,,,,,,,,,,,,,,,,,,,,,,,.pptx
SOLIDE WASTE in Cameroon,,,,,,,,,,,,,,,,,,,,,,,,,,,.pptxSOLIDE WASTE in Cameroon,,,,,,,,,,,,,,,,,,,,,,,,,,,.pptx
SOLIDE WASTE in Cameroon,,,,,,,,,,,,,,,,,,,,,,,,,,,.pptx
 
HED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfHED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdf
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptx
 
KARNAADA.pptx made by - saransh dwivedi ( SD ) - SHALAKYA TANTRA - ENT - 4...
KARNAADA.pptx  made by -  saransh dwivedi ( SD ) -  SHALAKYA TANTRA - ENT - 4...KARNAADA.pptx  made by -  saransh dwivedi ( SD ) -  SHALAKYA TANTRA - ENT - 4...
KARNAADA.pptx made by - saransh dwivedi ( SD ) - SHALAKYA TANTRA - ENT - 4...
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
 
What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?
 
Optical Fibre and It's Applications.pptx
Optical Fibre and It's Applications.pptxOptical Fibre and It's Applications.pptx
Optical Fibre and It's Applications.pptx
 
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINT
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINTARTICULAR DISC OF TEMPOROMANDIBULAR JOINT
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINT
 
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
 
Ultra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxUltra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptx
 
Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptx
 
How to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using CodeHow to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using Code
 
In - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptxIn - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptx
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptx
 
Over the counter (OTC)- Sale, rational use.pptx
Over the counter (OTC)- Sale, rational use.pptxOver the counter (OTC)- Sale, rational use.pptx
Over the counter (OTC)- Sale, rational use.pptx
 

ITIL vs TOGAF First Round

  • 1. Web 1.0.a Webinar ITIL®isaisaregisteredtrademarkoftheCabinetOffice” "TheSwirllogo™isatrademarkoftheCabinetOffice” ITIL vs TOGAF Round 1 TOGAF®isaisaregisteredtrademarkofTheOpen GroupinUnitedStatesandothercountries.
  • 2. 2 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Chi siamo  Claudio Restaino – ITIL Expert and TOGAF Lead Trainer  Trainer multilingue in grado di fornire corsi in inglese, Italiano.  Sono responsabile per lo sviluppo e l’aggiornamento del materiale dei corsi ufficiali accreditati ITIL e TOGAF. BITIL.COM
  • 3. 3 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Agenda  The development of information systems  TOGAF and ITIL are both frameworks  Service vs Architecture  Where ITIL and TOGAF meet  Enterprise architecture vs Service Management  ADM vs Service Lifecycle  Detailed comparison per lifecycle volume Service Strategy Service Design Service Transition Service Operation CSI  Schema di Certificazione …
  • 4. 4 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a The development of information systems  The development of information systems in large organizations, and in multipart supply- and-demand chains, has become complex and flexible. The way in which systems are being designed and managed depends increasingly on a structured approach.  Best practice models are based on the experience of day-to-day users and therefore they support their needs. …
  • 5. 5 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a TOGAF and ITIL are both frameworks  They are both based upon best practice and are supported by a large community of users.  However, whereas TOGAF is focused on Enterprise Architecture, ITIL focuses on Service Management. In the years of development of these frameworks, they have described an ever-growing change of domain, from IT to business processes. In their final versions they appear to have entered into each other’s domains. that follow a process approach In July 2011, ITIL Version 2011 was released and in December 2011 TOGAF 9.1 succeeded TOGAF 9.0. Important
  • 6. 6 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Services vs Architecture  The focus of ITIL is therefore on services, whereas TOGAF is focused on architecture. However, since services have become part of fast-changing organizations, the prediction of what will be needed tomorrow is of growing interest to the people that deliver these services. Conversely, architecture has changed from a rather static design discipline to an organization- encompassing discipline, and is only useful if the rest of the organization is using it to enable all developments to be aligned to each other. … ITIL Strategic Tactical Operational TOGAF
  • 7. 7 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Services vs Architecture  Until recent years the professionals who used ITIL and TOGAF worked in different parts of the organization and had little opportunity to cross over into each other’s field of expertise.  However, since they have begun addressing the issue of business IT alignment, they have increasingly overlaped. …
  • 8. 8 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Where ITIL and TOGAF meet  As stated previously, until the latest versions of both frameworks were published, neither made reference to the other’s.  That changed, however, when ITIL 2011 and TOGAF 9.1 were created. In ITIL 2011 references are made to architectural concepts, hitherto only found in publications on architecture. The same, although to a much lesser extent, applies to TOGAF 9.1: where, in some places in the TOGAF book, references are made to IT management. …
  • 9. 9 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Where ITIL and TOGAF meet  Business architecture is addressed by TOGAF but not by ITIL and, similarly, IT services are addressed by ITIL but not by TOGAF.  The other elements (information architecture, technology architecture and IT solutions) are covered in both frameworks, albeit that the level of detail differs for each framework. …
  • 10. 10 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Where ITIL and TOGAF meet  In summary TOGAF gives you all you need to build the perfect IT solution and monitors the actual building, but provides no guidance on how to actually deliver IT services.  ITIL gives you all you need to deliver IT services perfectly (but does so without an continuum in-depth knowledge of and influence on the supported business processes and misses out on the opportunity to improve the outcomes through business process improvement). …
  • 11. 11 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Enterprise Architecture vs Service Management  John Zachman defined Enterprise Architecture as a means of creating a coherent way of modelling an enterprise to enable the efficient and effective deployment of IT.  In the same manner, it can be stated that Service Management is a means of creating a coherent way of modelling an IT department to enable the efficient and effective deployment of IT services.  The two definitions look alike and indeed have a lot in common. …
  • 12. 12 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Enterprise Architecture vs Service Management  In TOGAF it is referred to as the ‘Architecture Development Method (ADM)’ and in ITIL it is dubbed the ‘IT Service Lifecycle’. Another similarity between the frameworks is that they both originated in IT, thus explaining to a large degree why integration of both frameworks with the business is not yet a common practice. They both contain an extended version of Deming’s quality cycle. Preliminary H. Architecture Change Management G. Implementation Governance F. Migration Planning E. Opportunities and Solutions D. Technology Architecture C. Information Systems Architecture B. Business Architecture A. Architecture Vision Requirement Management CONTINUAL SERVICE IMPROVEMENT SERVICE STRATEGY SERVICEDESIGN SER VIC E TR A N SITIO N SERVICE OPERATION
  • 13. 13 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a ADM vs Service Lifecycle … A. Architecture Vision B. Business Architecture C. Information Systems Architecture D. Technology Architecture E. Opportunities and Solutions F. Migration Planning G. Implementation Governance H. Architecture Change Management Preliminary Requirement Management Service Strategy Service Design Service Transition Service Operation Continua Service Improvement
  • 14. 14 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a A. Architecture Vision B. Business Architecture C. Information Systems Architecture D. Technology Architecture E. Opportunities and Solutions F. Migration Planning G. Implementation Governance H. Architecture Change Management Preliminary Requirement Management Service Strategy Service Design Service Transition Service Operation Continua Service Improvement ADM vs Service Lifecycle  Besides a number of similarities between the frameworks, there are also a number of differences. Although both frameworks contain a quality loop, these loops do not completely overlap.  The two main differences are: Developing business architecture is part of the TOGAF framework (as demonstrated in Phase A). The scope of ITIL is limited to developing an effective and efficient IT department, whilst developing business architecture is out of scope in ITIL. Running IT operations and delivering actual IT services are within the scope of ITIL (as demonstrated in the Service Operation volume). TOGAF does not cover the development and maintenance of a run time environment. How services are actually produced and delivered is not covered in TOGAF. After an IT solution has become part of the operational environment, it turns into (part of) one or more services, with which TOGAF is not concerned. …
  • 15. 15 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Detailed comparison per lifecycle volume  In the ITIL book on Service Strategy, Professor Emeritus Theodore Levitt of the Harvard Business School is quoted as saying: ‘People do not want quarter inch drills, they want quarter inch holes.’  As obvious and logical as this statement might be, it forms the core principle of how ITIL looks upon its relationship with business. The value of IT is not so much found in the IT solutions and services it provides, but instead the added value must be found in the outcomes relevant for the business. The Service Strategy volume is focused on objectives, policies and guidelines. In TOGAF comparable subjects can be found in the ADM, more precisely in the Preliminary Phase and Phase A. Service Strategy A. Architecture Vision B. Business Architecture C. Information Systems Architecture D. Technology Architecture E. Opportunities and Solutions F. Migration Planning G. Implementation Governance H. Architecture Change Management Preliminary Requirement Management Service Strategy Service Design Service Transition Service Operation Continua Service Improvement
  • 16. 16 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Detailed comparison per lifecycle volume  Service Strategy provides guidance on how to design, develop, implement and maintain Service Management. Service Management is not only seen as an organizational capability but is also considered to be of strategic value.  In Service Strategy, it is stated that it addresses the principles guiding the development of policies, guidelines and processes.  TOGAF in the Preliminary Phase performs more or less the same role regarding Enterprise Architecture. Whereas Service Strategy is concerned with prerequisites for building a Service Management system, TOGAF performs the same role for building an architecture management system. Furthermore, as both frameworks are converging, they are at least partially building the same management system. Both management systems take into account what the requirements of the business are and how value can be added from either the architecture or service perspective. Service Strategy
  • 17. 17 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a  Service Design is the ITIL lifecycle component that crosses over most significantly with TOGAF. As the title of this book suggests, the content of Service Design is focused on designing new or changed services. The design of the Service Management system itself, based on the strategy prerequisites as defined in Service Strategy, is also covered in this publication.  The design activities and outputs described in ITIL Service Design can to a great extent, albeit in different wording, be found in TOGAF as well.  The collection of requirements as defined in TOGAF’s Requirements Management is part of Service Design. Detailed comparison per lifecycle volume Service Design A. Architecture Vision B. Business Architecture C. Information Systems Architecture D. Technology Architecture E. Opportunities and Solutions F. Migration Planning G. Implementation Governance H. Architecture Change Management Preliminary Requirement Management Service Strategy Service Design Service Transition Service Operation Continua Service Improvement
  • 18. 18 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a  There is no doubt that designing architectures constitutes an important activity within Service Design. In several places throughout the Service Design volume, it is stated that architecture is part of the deliverables of this part of the IT Service Lifecycle.  In the same way as demonstrated in TOGAF, a distinction is made between types of architecture. In ITIL four architectures are named: environmental architecture, application architecture, data architecture and technology architecture.  One way in which large differences seem to exist between both frameworks is that TOGAF addresses the business architecture in Phase B. The business architecture seems to be out of the scope of ITIL, as shown by the way the term is not coined in any of the five volumes, unlike other types of architecture.  The activities performed in TOGAF Phases C and D bear a great resemblance to activities described in Service Design, as both frameworks are about designing data architectures, application architectures and technology architectures. Detailed comparison per lifecycle volume Service Design
  • 19. 19 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a  Finally, the environmental architecture which is mentioned in Service Design does not seem to have a counterpart in TOGAF. This architecture is not explicitly excluded from the scope of TOGAF, but the wording in TOGAF suggests that the environment is taken into account only as far as it might influence the physical layout and setup of the location where the IT solution is to be deployed. Detailed comparison per lifecycle volume Service Design A. Architecture Vision B. Business Architecture C. Information Systems Architecture D. Technology Architecture E. Opportunities and Solutions F. Migration Planning G. Implementation Governance H. Architecture Change Management Preliminary Requirement Management Service Strategy Service Design Service Transition Service Operation Continua Service Improvement
  • 20. 20 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a  The activities described in Phases E, F and G of TOGAF can also be found in Service Transition. The scope of the Service Transition activities is much broader however.  First of all, TOGAF is only concerned with the designing of architectures, and planning the migration of those architectures, in ITIL this part of the activity also includes the building, testing and planning of the migration of the desired IT solution. This signifies that, in one way, the scope of TOGAF is broader than the scope of ITIL as it includes the business architecture.  However, tucked away somewhere in the chapter on the activities of Phase G, a number of activities can be found which seem to encompass the implementation of Service Management.  TOGAF states, for instance, that implementing IT operations is an activity carried out in this Phase. It is also stated that this activity is about carrying out deployment projects, including IT Service Delivery implementation. Detailed comparison per lifecycle volume Service Transition
  • 21. 21 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a  In another place in the publication it is stated that one of the activities of Phase G is to guide development of business and IT operating models for services. Based on these comments it could be argued that all the outputs of implementing ITIL are also outputs of implementing TOGAF.  The thought then occurs that if you are implementing an IT Service Management system, to use TOGAF as the leading framework would be a wise decision. The same idea, but reversed, poses the question can an architecture management system be implemented using ITIL as the leading framework?  Luckily TOGAF itself provides an answer to this question. When TOGAF is implemented it will be adapted to the organization for which it is intended. And when other frameworks such as ITIL are already in place, or can prove to be of use. TOGAF explicitly states that (parts of) these frameworks can and should be used and incorporated into the architecture framework. ITIL does mention other frameworks, including TOGAF, but is not so explicit that they should be used for adapting an IT Service Management system if it is clear that this makes it a better IT Service Management system. Detailed comparison per lifecycle volume Service Transition
  • 22. 22 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a  With respect to Service Operation, the conclusion is simple: TOGAF does not provide guidance on this aspect of the IT Service Lifecycle, other than stating that guiding the development of IT operating models and implementing IT service delivery are only activities carried out within TOGAF. Detailed comparison per lifecycle volume Service Operation A. Architecture Vision B. Business Architecture C. Information Systems Architecture D. Technology Architecture E. Opportunities and Solutions F. Migration Planning G. Implementation Governance H. Architecture Change Management Preliminary Requirement Management Service Strategy Service Design Service Transition Service Operation Continua Service Improvement
  • 23. 23 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a  It is no surprise that the Continual Service Improvement phase bears a great resemblance to Phase H of TOGAF, Architecture Change Management.  Whereas TOGAF addresses this topic from a more theoretical viewpoint, ITIL provides much detailed and extensive guidance on how to operationalize a quality improvement cycle. In TOGAF it is stated that monitoring tools must be deployed and applied to enable (among other things) the tracking of quality of service performances and usage. Any more guidance on this subject is not available. ITIL, however, contains a very detailed description of a seven-step improvement process which provides guidance on how to measure, report, plan and implement improvements to services.  Also, in regards to the subject of continual improvement, it seems that TOGAF is more open to other frameworks than ITIL. For example, TOGAF states that if change management processes are already in place (e.g. ITIL change management) they could very well be used for or adapted to managing changes to the architecture. Detailed comparison per lifecycle volume Continual Service Improvement
  • 24. 24 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a  Managing Across The Lifecycle | MALC ITIL | Schema di Certificazione Foundation Level  ITIL® Foundation Service Strategy  ITIL® Expert Service Design Service Transition Service Operation CSI PPO SOA RCV OSA Advanced Level ITIL Master Service Lifecycle Service Capabilities Intermediate Level Syllabus ©CabinetOffice’sOfficialAccreditor:-TheAPMGroupLimited
  • 25. 25 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a TOGAF | Schema di Certificazione Level 1  TOGAF® Foundation  TOGAF® Certified The gap at the top of the pyramid is to signify that additional certification levels may be added in the future Syllabus  TOGAF® Combined Part 1 & Part 2 Exam “©2009-2011ReproducedunderlicencefromTheOpenGroup” Level 2 Level 2
  • 28. 28 ©2014copyrightofBITIL.COMunlessotherwisestatedWeb1.0.a Contact Details Claudio Restaino Director Professional Services mob. +39 347 5831155 fax. +39 06 233 246 589 info@bitil.com