Presented at IT in the Park in November 2015, an introduction to OBASHI and some start points from ITSM.Zone's Claire Agutter

1. Getting the big picture
with OBASHI™
Claire Agutter – ITSM Zone

2. Agenda
 About me
 What is OBASHI?
 How does visual mapping deliver better outcomes?
 Case studies: security, investment, lean IT, risk
 Getting started
 Questions

3. About Me
 15+ years in IT service management
 Roles include help desk, change management,
service management implementation, consultancy
and training
 Lead tutor and director of ITSM Zone since 2007
 Interested in anything that helps IT work better

4. What is OBASHI?

5. What is OBASHI?

6. What is OBASHI?
“The understanding of the flow of data is
fundamental to an organisation’s financial well-
being” obashi.co.uk
OBASHI creates a big picture of your organisation
and what’s important
The big picture supports meaningful conversations
between the business and IT

7. What is OBASHI?
 Ownership
 Business process
 Application
 System
 Hardware
 Infrastructure

8. Business and IT (BIT)
Diagrams

9. Dataflow Analysis View
(DAV)

10. Why Are Pictures
Important?
 Visuals effect us cognitively and emotionally
 Visuals are processed in long term memory

11. Why Are Pictures
Important?
 The brain processes visuals 60,000 times faster
than text
 Visuals cause a faster and stronger reaction than
words

12. Case Study: Cyber Security
 What was affected?
 What is the impact?
 What is at risk?
 Better protection, better detection, better
correction
 PCI DSS compliance, NIST

13. Case Study: Lean IT

14. Case Study: Investment
 What to spend?
 Where?
 What supports our critical business
processes?
 How do we build a business case?
 Budget justification, portfolio and
project management

15. Case Study: Risk
 Risk management requires IT and business input
 It must not be ‘just an IT thing’
 The big picture helps us to understand our risks

16. Case Study:
Change Management
 Formula 1 team
 Complex support environment
 Lack of understanding of business impact of change
 Introducing asset and dataflows helped business
and technical managers make better decisions

17. Getting Started
 What do you need?

18. Getting Started

19. Getting Started –
Resources
 Pick a pilot
 Start small and roll out
 Remember it doesn’t have to be perfect
 OBASHI.co.uk
 ITSM.Zone
 OBASHI manual
 OBASHI case studies

20. Any Questions?