The document discusses the benefits of network automation for service providers. It notes that automation can deliver 30% higher revenue from faster time to value, 70% lower costs from operational efficiencies, and 40% better customer satisfaction from faster remediation. The need for automation is driven by rapid traffic growth, an explosion of devices and users, and increasing complexity. The document introduces Cisco's Crosswork automation solution, which uses tools like Cisco NSO, WAE, and Change Automation to provide closed-loop automation across various network operations disciplines for multi-vendor environments. Specific automation use cases discussed include intent-based networking, data centralization, improving quality of experience, accelerating issue identification and remediation times, and ongoing network

1. 2018
SP Network Automation:
Automated Operations Overview

2. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Automation Delivers Tangible Outcomes
Revenue uplift from
faster time to value
30%
Cost reductions from
operational efficiencies
70%
Better customer
satisfaction from
faster remediations
40%
Up to…
Specific improvements vary and depend on many factors
Source: * Based on Cisco Operations Automation Benchmarking Study of 30+ Service Providers (August 2017)

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Trends Driving the Need to Automate
Source: Cisco VNI Global IP Traffic Forecast, 2016–2021
** 2017 Network Virtualization Report, SDXCentral.com
Traffic growth
278 Exabytes per month
3x increase in IP traffic
37% of respondents deployed
network virtualization (NV)
technologies**
27+ Billion connections
10% CAGR
Explosion of Devices
and Users
Device growth:
9.6% CAGR Global, 11.4% NA
User growth:
from 44% of population to 58% by 2021
Growth in connections and
operations at the edge
Complexity from physical, virtual
and multi-vendor environment

4. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Zone of
Risk
Zone of
Complacence
Zone of
Concern
Which Results in an Unstainable Economic Model
0
20
40
60
80
100
120
$B
$200B
$400B
$600B
$800B
$1000B
$1200B
2011 2012 2013 2014 2015 2016 2017
Total Revenue
Total OpEx
Source: IHS SP CapEx, OpEx, Revenue Q1 2017, extract of top 12 global SPs
Total
Revenue,
OpEx
Exabytes
per Month

5. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Creating Business Impacting Outages
Nationwide Comcast Outage: Nov. 6, 2017
A configuration error led to a nationwide service
disruption—90 minutes to restore.*
Amazon Web Services Outage: Feb. 28, 2017
An incorrect command input removed a large set
of servers.*
Operations staff will not be able to keep up with
adding
approximately 10% more devices every year
Source: * CNN, * Amazon.com Business Insider
• S&P and FSI companies lost $310M
Top websites’ load times increased by triple
digits
• Disney Store took 1, 165% as long
• Target: 991% as long
• Nike: 642% as long
• Nordstrom: 592% as long
• The massive outage hurt 54 of the top
100 internet retailers

6. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
After Network AutomationBefore Network
Automation
Enabling networks to
self-heal and self-optimize
As Is and Future State
Macro Issues
• Single vendor islands of control
• Multiple separate operations
• Scale Challenged
Limiting Capabilities
• Disjoint data sources and formats
• Limited complete network knowledge
• Event Correlation Challenged
• Custom scripts for large changes
Macro Solutions
• Multi-vendor supported
• Closed-loop operations
• Mass scale
Break-away Capabilities
• Advanced data consolidation
• Machine learning and analytics
• Clear event correlation
• Change automation

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How We’re Defining SP Network Automation
We take isolated, repetitive
human actions, previously in
different functional groups
That span the breadth of
the full lifecycle of
operational disciplines
Closed-loop
Automation
And embed this intelligence
into software, using
machine learning to
improve
human-to-machine and
machine-to-machine
control

8. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Automation:
Not to Replace,
but Enhance Value Closed-Loop
Automation
Network
Ops
Network
Automation
Network
Autopilot

9. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Built from Global Success
Cisco NSO as a foundation
With more than 100 customers world wide

10. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
The first closed-loop, mass scale automation
solution that embraces multi-vendor networks
Introducing the Cisco Crosswork Solution
Mass Awareness
Collect massive
amounts of data in a
standardized format
Run analytics, apply
machine learning
Augmented Intelligence Proactive Control
Take action with an
organized approach
Closed-loop
Automation

11. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco SP Network Automation
For individual use or amplify the benefits with a closed-loop solution
Change Automation
Network Insights SaaS
Situation Manager
Health Insights
Data Platform
Cisco NSO
Cisco WAE
Current
Products
New
Additions
Foundational, the basis of multi-vendor and physical/virtual network configs
Existing solution for multi-layer network efficiency improvements
Application that creates extensible device workflows to reduce human error
Uses smart monitors to capture device health and change network behavior
Cloud based analytics platform focused on network insights
Event correlation tool that leverages social troubleshooting to reduce MTTR
Unified data collection tool that brings data lake capabilities to automation
Enabling multi-vendor, physical and virtual, and highly scalable network automation

12. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Addressing the Most Common Business Objectives
Intent Based
Networking
Data
Centralization
and
Infrastructure
Visualization
Data
Centralization
with Improved
QoE
Accelerate Time
to Identify
Accelerate Time
to Remediation
Optimization
and
Remediation

13. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Intent Based Networking
Network migrations are error prone and take too long
Network Automation
1 2 3 4
Change
Automation
Health Insights
“Automate
the Repetitive”
“Don’t Log
into Systems”
“Visualize your
real-time data and
create closed loop”
Goal
“Optimize Your
Infrastructure”
Self-Healing
Deploy the Change
Automation app to create
device workflows that
drive intent consistently
Intent driven
configuration for
the network
Event Driven routing—
Use Zero-touch telemetry
and other KPI’s to monitor
device health and change
network behavior
Use WAE to improve
network efficiency
and gain bandwidth
awareness
WAE 7.1
(+XTC)
NSO

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WAE 7.1
(+XTC)
“Optimize Your
Infrastructure”
Use WAE to improve
network efficiency
and gain bandwidth
awareness
NSO
“Don’t Log
into Systems”
Intent driven
configuration for
the network
Data
Platform
“Start with
Data Collection”
Unify collection from the
network and eliminate
data silos, build a data
lake
Data Centralization and Infrastructure Visualization
Data overload/no ability to correlate data to extract useful information
Network
Automation
Change
Automation
“Automate
the Repetitive”
Deploy the Change
Automation app to create
device workflows that
reduce human error
Goal
Self-Healing1 2 3 4

15. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
WAE 7.1
(+XTC)
“Optimize Your
Infrastructure”
Use WAE to improve
network efficiency
and gain bandwidth
awareness
NSO
“Don’t Log
into Systems”
Intent driven
configuration for
the network
Data
Platform
“Start with
Data Collection”
Unify collection from the
network and eliminate
data silos, build a data
lake
Data Centralization with Improved QoE
Poor customer quality of experience caused by
unexpected behavior, variation in service
Network Automation
1 2 3 4
Change
Automation
Health
Insights
“Automate
the Repetitive”
“Visualize your
real-time data and
create closed loop”
Goal
Self-Healing
Deploy the Change
Automation app to create
device workflows that
reduce human error
Event Driven routing—
Use Zero-touch telemetry
and other KPI’s to monitor
device health and change
network behavior

16. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Accelerate Time to Identify
Takes too long to identify and solve problems
causing larger business impact from outages
Situation
Manager
1 2 3
“Organize
the Chaos”
“Don’t Log
into Systems”
“Collect
Everything”
NSO
Self-Healing
Correlate events in the
network to reduce the
“MTTK” Mean-Time-to-
Know and “MTTR” Mean-
time-to-repair with social
troubleshooting
Intent driven
configuration for
the network
Unify collection from the
network and eliminate
data silos
Data
Platform
Network Automation
Change
Automation
Health Insights
“Automate
the Repetitive”
“Visualize your
real-time data and
create closed loop”
Deploy the Change
Automation app to create
device workflows that
reduce human error
Event Driven routing—
Use Zero-touch telemetry
and other KPI’s to monitor
device health and change
network behavior
4
Goal

17. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Network Automation
Accelerate Time to Remediation
Time to remediate a problem takes too long
Situation
Manager
1 2 3 4
Change
Automation
Health Insights
“Automate
the Repetitive”
“Organize
the Chaos”
“Visualize your
real-time data and
create closed loop”
“Don’t Log
into Systems”
“Start with
Data Collection”
NSO
Deploy the Change
Automation app to create
device workflows that
reduce human error
Correlate events in the
network to reduce the
“MTTK” Mean-Time-to-
Know and “MTTR” Mean-
time-to-repair with social
troubleshooting
Event Driven routing—
Use Zero-touch telemetry
and other KPI’s to monitor
device health and change
network behavior
Intent driven
configuration for
the network
Unify collection from the
network and eliminate
data silos
Data
Platform
Self-Healing
Goal

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WAE 7.1
(+XTC)
“Optimize Your
Infrastructure”
Use WAE to improve
network efficiency
and gain bandwidth
awareness
“Don’t Log
into Systems”
Intent driven
configuration for
the network
Optimization and Remediation
Lack of ongoing network optimization; network undersized
for service needs, impacting customers
NSO
Network Automation
1 2 3 4
Change
Automation
Health Insights
“Automate
the Repetitive”
“Visualize your
real-time data and
create closed loop”
Goal
Self-Healing
Deploy the Change
Automation app to create
device workflows that
reduce human error
Event Driven routing—
Use Zero-touch telemetry
and other KPI’s to monitor
device health and change
network behavior

19. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Improved Customer Outcomes with Automation
Faster Customer
Service
On-boarding
78%
Faster Execution of
Change Requests
81%
Faster Execution of
Maintenance
Procedures
84%
Improvement in
Mean Time to
Repair
70%
Time to Value
Configuration & Change Automation
Time to Remediation
Automated Fault Remediation
Source: Cisco Automation Benchmark of 5 SP Customers
Specific improvements vary and depend on many factors

20. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Why Cisco
Networking market leadership
Global multivendor network deployments - NSO
Commitment to open standards
The most comprehensive network automation portfolio
1
2
3
4

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Which Journey is Most Meaningful to You?
Intent Based
Networking
Data
Centralization
and
Infrastructure
Visualization
Data
Centralization
with Improved
QoE
Accelerate
Time to
Identify
Accelerate
Time to
Remediation
Optimization
and
Remediation
Schedule a demo and engage our
professional services team

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www.cisco.com/go/crosswork
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