Christian Lafrance
1 SlideShare 35 Followers 7 Folgens
Personal Information
Unternehmen/Arbeitsplatz
Sydney, Australia Australia
Beruf
Customer Driven Innovation & Experience - CX Director M&C Saatchi
Branche
Design
Info
Experience across the entire Customer Experience design lifecycle with a focus on strategy and innovation to create products/services that resonate with customers, enable competitive advantage and drive more value per customer. CUSTOMER EXPERIENCE STRATEGY - Expertise in managing and communicating customer research to generate actionable insights and derive strategy & designs across multiple channels. - Complete customer life-cycle analysis and modelling: aptitude to identify pain points and opportunities to differentiate and increase conversion/retention. - Ability to reconcile customer experience and business viability – holding two multifaceted Master degrees ranging from design, inno...
Kontaktdetails
Tags
jtbd marketing
Mehr anzeigen

Präsentationen

(1)

Sydney JTBD meetup - the 4 forces of progress

Vor 8 Jahren • 2474 Aufrufe

Gefällt mir

(33)
Alle anzeigen

Outside in

Mark Drasutis • Vor 6 Jahren

What is an insight?

Umar Ghumman • Vor 9 Jahren

Professional life cycles of teachers an adpatation of Tessa woodwards

Ivan Aguilar • Vor 9 Jahren

Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Berlin #6

Martin Jordan • Vor 8 Jahren

Jobs to be Done:Switch Workshop

Business of Software Conference • Vor 10 Jahren

Business model innovation 2 day workshop facilitation slides

Dr. Marc Sniukas • Vor 12 Jahren

Stakeholder mapping

Erik Roscam Abbing • Vor 12 Jahren

Careers with Psychology - David Herron

University of Sussex, Careers & Employability Centre • Vor 9 Jahren

10 Ridiculous Hacks to 5X Click-Through Rates

Internet Marketing Software - WordStream • Vor 8 Jahren

WAQ16 - Atelier design émotionnel - Carine Lallemand

Carine Lallemand • Vor 8 Jahren

UX STRAT Europe, Dr Carine Lallemand, “Ensuring Validity in Strategic UX Research Methods”

UX STRAT • Vor 7 Jahren

UX STRAT 2016 - Ensuring Validity in Strategic UX Research Methods

Carine Lallemand • Vor 7 Jahren

Generating opportunity maps with customer jobs to-be-done

Hutch Carpenter • Vor 10 Jahren

Actionable metrics

Ash Maurya • Vor 13 Jahren

Educators guide jan 2014

Stanford University • Vor 9 Jahren

Making The Right Strategic Choices in Product Portfolios

Rich Mironov • Vor 8 Jahren

Design thinking. Principles and methods to go beyond UX.

Andres Ospina • Vor 9 Jahren

How to understand and prioritize user needs: A marriage of UX research and business strategy methods (Elizabeth Thapliyal, Jen Padilla, Ryan Kasper)

UXPA International • Vor 9 Jahren

Jobs-to-be-done, a goal-driven solution framework

Clément Génin • Vor 9 Jahren

Get Sh!t Done

Hiten Shah • Vor 9 Jahren

Why Content Marketing Fails

Rand Fishkin • Vor 9 Jahren

Market creation

Kristian Luoma • Vor 11 Jahren

Point of view in consumer centricity

Subhash Chandra • Vor 10 Jahren

Product Camp 2013 Melbourne - Jobs To Be Done

Marc Galbraith • Vor 10 Jahren

The Agile Business Gap - By Nick Coster

Brainmates Pty Limited • Vor 10 Jahren

UX STRAT 2013: Pamela Pavliscak, Why UX Needs Numbers

UX STRAT • Vor 10 Jahren

Value Proposition Canvas (explained)

Julius Parrisius • Vor 10 Jahren

Startup Metrics for Pirates

Dave McClure • Vor 16 Jahren

Startup Metrics, a love story. All slides of an 6h Lean Analytics workshop.

Andreas Klinger • Vor 10 Jahren

Presentation Preparation: How To Be Above Average

Alex Rister • Vor 10 Jahren
Personal Information
Unternehmen/Arbeitsplatz
Sydney, Australia Australia
Beruf
Customer Driven Innovation & Experience - CX Director M&C Saatchi
Branche
Design
Info
Experience across the entire Customer Experience design lifecycle with a focus on strategy and innovation to create products/services that resonate with customers, enable competitive advantage and drive more value per customer. CUSTOMER EXPERIENCE STRATEGY - Expertise in managing and communicating customer research to generate actionable insights and derive strategy & designs across multiple channels. - Complete customer life-cycle analysis and modelling: aptitude to identify pain points and opportunities to differentiate and increase conversion/retention. - Ability to reconcile customer experience and business viability – holding two multifaceted Master degrees ranging from design, inno...
Tags
jtbd marketing
Mehr anzeigen