Fifth Quadrant Programs - Negotiations, Sales, Leadership, Breakthroughs.

1. ProgramsPrograms
“The best way to predict
future is to create it.”

2. Welcome
Fifth Quadrant Business Development Pvt. Ltd.
603, Gobind parc, 17 Hall Road, Richards Town, Bangalore 560005.
Email chetan@fifthquadrant.net
91 9845533433
www.ChetanWalia.com
Chetan Walia
Director
WelcometoFifthQuadrant-arangeofspecialistresult-orientedtrainingprograms.
Our aim is to deliver to you the best return on investment on the subjects that we delve in. All the
programs presented here in this document are researched, designed and practiced over a number of
years. Thus giving the participants a great foundation, experience and motivation to practice, improve
andlearnnewskillsandbehaviours.
These are programs ranging from short three-four hour workshops to longer interventions. Whatever
program you choose, you can rely on Fifth Quadrant and it’s reputation in training and consulting
domaintodeliverexcellentresults.
We hope this makes it even easier for you to find the right learning opportunity to meet your specific
goals. Allprogramsarecustomizedtomeetyourrequirements.
PleasefeelfreetowritetomeatChetan@FifthQuadrant.netorcallmedirectlyon91-9845533433ifyou
have any questions or you want any advice on training, learning and development, and on creating
performancedrivenorganizationsandcultures.

3. IndexIndex
Negotiations-------------------------------------------6
Sales---------------------------------------------------8
Breakthrough Achievement---------------------------12
Coaching----------------------------------------------14
Innovation--------------------------------------------18
Impossible Dreams------------------------------------20
Excel or Perish-----------------------------------------21
Leadership Development------------------------------24
Teaching Approach-----------------------------------29
Contact-----------------------------------------------31

4. HIT ON
SPEED

5. HIT ON
“ Amongst the various people that my organization has partnered with in the
past, none have brought tangible business results like Fifth Quadrant has and
that too so very quickly. We exceeded our Q3 numbers against all odds and our
on track to meet our heavily and upwardly revised Q4 numbers frozen during
this amazing exercise.”
Anil Noronha, Chief Human Resources, Onward Novell
SPEED

6. NegotiationNegotiation
Overview
"Innovative content, outstanding presentation and experienced senior-level peers created a
high value course that I will definitely recommend to everyone.”
Shaun Braun, Director of Development, Oracle Corporation
The Fifth Quadrant Negotiations training course will provide you the skills you need to develop the
network of high-productivity relationships critical to success in your job. You will learn negotiation
strategies for getting results with difficult people, with cooperative people, with your partners and
colleagues,andwithcustomersandsuppliers.
You will learn key negotiation skills and then put them into practice through in-class negotiation
exercises and real-world case studies. You will receive feedback on your negotiated outcomes in debrief
sessions—enabling youtoimproveyour skills throughout the course.Lastly,youwillbeprovidedwith
tools that will help you understand and work with your innate negotiation style and personality and to
understandhowtonegotiateeffectivelywithotherswhoaredifferent.
•Recognize the key elements that
affecttheoutcomeofnegotiations.
•Use the right information to increase
your leveragedramatically.
•Negotiate price or perks on just
aboutanything.
•Understand why "no" is just an
openingposition.
• Accurately predict responses to your negotiating maneuvers so you can counter
themeffectively.
• Alwaysgaintheupperhandineverynegotiatingsituationyouencounter.
• Use the number one negotiating pressure point to gain concessions from your
opponent.
After experiencing The Fifth Quadrant
NegotiationTraining,you'llbeableto:
DurationOptions..
Audience..
2-5Days
Sales,Finance,Purchase
(ManagersandExecutives)

7. NegotiationNegotiation
Details
Fundamental Negotiation Concepts
FundamentalNegotiationConceptsinpractice
IntegrativeNegotiations
IntegrativeNegotiationsinpractice
Multi-IssueNegotiations
Multi-IssueNegotiationsinpractice:
NegotiatingInTheRealWorld
WhenNegotiationGetsUgly
WhenNotToNegotiate
ThePathToBeingaGeniusNegotiator
• Fundamentalconceptstouseineverynegotiation
• Howtoplanandprepareforanegotiation
• Understandinghowexpectationsimpactanegotiation
• Whyintegrative(valuebased)agreements
• Howtobuildtrustanddeveloprelationships
• Uncoveringtheotherparty’sinterests:howtoaskandnotaskquestions
• Avoidingcommunicationirritators
• Buildinglong-termrelationshipswiththeotherparty
• Howtoidentifyanddiffusegambits(dirtytacticssuchasgoodcop/badcop)
• Howtomanageamulti-issuenegotiation
• Skillsofeffectivenegotiators
• Howtocreatevalue
• Postsettlementsettlements
• Howandwhentopresentaproposalandcounter-proposal
ï BlakeandMouton ConflictInstrument
• Understandingandutilizingyournegotiationstyle
• Workingwiththosewhohaveadifferentstyle
• BlindSpotsandstrategiesofInfluence
• Gambitsinnegotiation
• Tacticsandcountertacticsofnegotiation
• Power-Understandingandgainingit.
• Dealingwithirrationality,anger,threats,distrust,andego
DurationOptions..
Audience..
2-5Days
Sales,Finance,Purchase
(ManagersandExecutives)

8. SalesSales
Overview
Using your techniques we increased our business 35% in eight months. More importantly
we have 3 times the number of reactivated customers than we used to.”
R Wilson, President, American Pipe company
DurationOptions..
Audience..
1-5Days
Sales

9. SalesSales
Programs
Sales Attitude
Got Attitude! How do you think you get sales
attitude?Youstudyattitude,youthinkattitude
and you express attitude everyday. Seize the
opportunity, develop the attitude and wake up
‘saleshappy’.
Customer Loyalty
Customer Satisfaction is worthless. Customer
Loyalty is priceless. Do you serve your
customers in a memorable way? Are they loyal
toyou?Willtheyrecommendyoutoothers?Are
you developing loyal customers for tomorrow?
Findouthowyoucanbuildcustomerloyalty.
Selling Skills
People don’t like to be sold, but that does not
mean they don’t like to buy. Learn how to up
yoursales.
Transition your people from being a sales force
tovaluableresources!
Q&A
Youhavequestions.
Youwantanswers.
We'vegotanswers.
Welcometothequestionbankprogram.
You deposit your question, any question - We
giveyouanswersyoucanbankon.Answersyou
cantaketothemarketandsellwith-today!
Close The Deal
How do use objections to your advantage?
Simpletruthofsales-Noobjection-Nosale.In
Close the Deal, you’ll discover proven sales
techniques that will help you reach this ideal
andfarmoreprofitablelevelofselling. Areyou
ready to arm yourself with non manipulative
closingtechniquesthatwork?
Strategic Selling
Incorporate the win-win matrix of Strategic
Selling. Access and develop effective sales
coaches. Determine the psycho-graphics of
your ideal customer. Spot the real decision-
makersanddeterminethosewhomaynothave
final authority. Recognize an internal deal-
killerbeforeitcantakeeffect.LotsMore!
The Psychology Of Selling
Selling is an Inner Game. Why the top 20
percent of salespeople earn 16 times the
averageoftherest? Thepsychologyofbuying
How to break a prospect’s preoccupation? Six
waystoincreaseeffectiveness.Howtodealwith
most common objections? The Law of Six and
howitcanhelpyou.Andsomuchmore!
Inside Outside
The Outside Game of Sales includes
Networking, Prospecting, Qualifying,
ConsultingandClosing
The Inside Game of Sales focuses on Defining
Achievable Goals, Establishing Your
Mission/Purpose, and Building Your Self-
EsteemandSelf-Confidence.
DurationOptions..
Audience..
1-5Days
Sales

10. NEW
HEIGHTS

11. NEW
HEIGHTS
“I wish to thank you for the Wizard Programs. I was impressed by your deft
handling issues, which were sensitive and had people in denial previously. You
established a rapport with the participants in a short time and your high energy
levels while conducting the sessions send positive vibes to the participants,
which made them motivated as well as committed to the concepts. We have
had phenomenal success. The sales force had revised their target by over
40%. I am happy to inform you that even though they haven't achieved all of
40%, they have achieved 27% over and above the original goal.”
Anand Singh,
Head Human Resources,
World bank

12. Breakthrough AchievementBreakthrough Achievement
Overview
“ After a series of meetings, we felt that Chetan might be able to turn around a few very
pertinent things for us as a company. Our first round of intensive training, a 4-day workshop,
took place in March this year. The results have been visible. We discovered a lot of things
about ourselves, and more importantly, unearthed our limits to stretch beyond the obvious.
Needless to mention, our team is energised and working in their areas with renewed vigour.
We are excited about this programme and look forward to some monumental results by the
end of it.”
Veerle Behets, Managing Director, LeasePlan India Ltd.
DurationOptions..
Audience..
3/4Days
SeniorManagement

13. Breakthrough AchievementBreakthrough Achievement
Details
Looking Within
Looking Beyond
Looking Without
Methodology Used
DurationOptions..
Audience..
3/4Days
SeniorManagement

14. CoachingCoaching
Overview
" In my 30 years of working career, I have attended many local & international coaching
programmes. Yours is different ! I must confess that your one-on-one meetings have helped me
a lot.........changed the way I now look at the things, I can see the possibilities more clearly, I
know how to handle issues of different nature, business outlook is suddenly looking to be more
bright, & above all, I find myself more confident than before. Many thanks from the core of my
heart for all this.”
IPS Khandpur, Vice President Sales, PRS Permacel
Fifth Quadrant Coaching provides organizations and individuals with powerful concepts and strategies
to transform their businesses and their professional and personal lives through long-term, one-on-one
coaching – the most effective method in which to affect lasting business improvement and skill
development!
The objective of the Coaching is leadership
development and improved business results. It
consists of a series of structured, one on one,
interactions between the coach and the
executive aimed at maximizing the executive's
performance on the job.
Executive coaching is aimed towards clearing
roadblocks, unlocking potential, exploring
possibilities, initiating action and filling gaps
between where people are and where they
desire to be.
The Coach will serve as a facilitator,
motivator, consultant and sounding board
dealing with business goals, people interaction
and self-management issues. Coaching helps
leaders do things differently in the workplace towards achieving the set out goals.
•Leadershipdevelopment.
•ExploringPossibilities.
•UncoveringtheDarkandtheBlindspots.
•Discoverythroughenquiryintooneself.
•Workingonthebusinessandself-development.
•Unlockingpotential.
•MaximizingPerformance.
ProgramObjectives
DurationOptions..
Audience..
LongTerm-oneonone
SeniorManagement

15. CoachingCoaching
Clarification
Simplification
Maximization
Multiplication
Action
The first step of Coaching and Mentoring is to develop absolute clarity about who we are, what is our
potential(specialtalentsandstrengths),andexactlywhatwereallywant.
Eliminatingallthetasksthatdonotformpartofthecore-responsibilitiesandformulatingnewpractices
thatenablesmaximumleverageoftime.BuildingFocusandConcentrationonthe“RightAreas”
How to get far more done, of greater value. Learning a series of special techniques and strategies that
enableaccomplishmentfargreaterthantheaverage.
Identifying the action plans that take advantage of the "points of intensity" in your life and work.
Increasingyourpowerandinfluencebyutilizingenergy,ideas,contactsandexperience.
“The fact is that fully 80 percent of what we do each day is mostly low value. In The Fifth Quadrant
CoachingProgram,youlearnhowtogetbetterandbetteratthefewactivitiesthatpayyouthemostand
delegate,outsourceoreliminatetherest.”
The most important part of any thought provoking exercise is the action one takes after that. This phase
ensuresthatactionplansforeachparticipantandtheteamaregeneratedandatrackingmechanismfor
implementationisputinplace.
Details
DurationOptions..
Audience..
LongTerm-oneonone
SeniorManagement

16. CHANGE
WITHIN

17. CHANGE
"Thanks to the program I attended at Fifth Quadrant, I went through a sort of a
small revolution! In my daily activity, I began to consciously apply many
experiences I acquired during the program. The quality of relationships with
colleagues, partners, and friends improved massively; and I also managed to
develop new ones with great satisfaction. I also had the chance to apply what I
learned in the framework of a relevant change within my workplace, given we
have been acquired by a larger firm: I managed to keep my job and enhance
both visibility and responsibility in a very different environment. Both my
managers and my relevant partners have changed, but I managed to establish
relationships and collaborations with the new guys, spontaneously adopting
the extended model of influence. To be sincere with you, the program allowed
me to manage issues I already knew were tough; however, I was
underestimating their relevance. This was the greatest lesson for me as I was a
natural ‘by the stick leader’ with no relationships to boast off. It was my way or
the highway. The realization was tough and it was deep. The revolution is here
to stay. Thank you to all my co participants ans big than you the faculty.”
— Director, Financial Services Industry
WITHIN

18. InnovationInnovation
Overview
"In no small part, what many corporations have become is what Fifth Quadrant has
encouraged them to be".
DNA - Bangalore Edition.
Learnwhy“followingtherules”ofexcellenceisnolongerenough. Many “onceexcellent”companiesare
facingbankruptcytoday.Successfulcompaniesandindividualsmustlearntobreaktherulesandharness
thetwodrivingforcesofthenewglobaleconomy:SpeedandInnovation.
Inthepracticalguidetoimpracticaltimes,theprogramwillshowyouhowto:
•Findnew,creativesolutionstoeverydayproblems
•Approachyourcareerandpersonallifewithaboldattitude
•Sharpenyourcompetitiveedge
•Transform your company into a dynamic, evolving
enterprise
•Amazeyourselfandteammemberswithinspiredideas
•Harness the overwhelming power of “strategic
forgetfulness”
•Searchforthediversityadvantage
•Obtain the key skill you need to become the fastest
innovatoraround
•turnanyprojectintoanopportunityforinnovation
Thecoursetowardunrivaledsuccessisnolongerastraightline.Itisaroutefullofdetours,sharpcurves,
andsteephills.
DurationOptions..
Audience..
2/4Days
orsix-eightMonths-
-Innovationjourney
Variouslevels

19. InnovationInnovation
Details
Managing and Creating Disruptive Change
The dilemmas of Innovation
Signals of Change
Strategic Choices
How Non Market Factors Impact Innovation
Seeing What's Next: The three step process
Creating Capability to Grow Disruptively
The role of Senior Management in the Process Of Innovation
Forces and principles to illustrate how organizations can succeed when faced with disruptive change.
Creating an organizational context in which this effort can prosper.
In quest for innovation, oftentimes, it is found that highly capable executives lead their teams to
failure. In retrospect research indicates that innovation discovery, in reality is a very simple process.
The session takes participants through an experience of dilemmas that many innovators constantly
wrestle with.
The indicators of a breakthrough appearing. The pitfalls to avoid. Spotting the opportunity . This
session shows how to predict industry change. This involves understanding when to reasonably expect
innovation to lead to the emergence of new companies or business models that could be harbungers of
industry change.
Is innovation inevitable? What are the important decisions facing strategic innovation? How should
organizations be designed to exploit innovation? What factors influence these decisions? How can an
outsider observe them? What response strategies to adopt to fend-off innovation from competition?
How can we evaluate the likely success of these strategies?
Examining the true drivers of innovation that will have or not have any effect at all. The basic fact:
More Intervention leads to less innovation. Less Intervention leads to More Innovation.
How to integrate it: - Signals of Change, Competitive Battles and Strategic Choices.
DurationOptions..
Audience..
2/4Days
orsix-eightMonths-
-Innovationjourney
Variouslevels

20. Impossible DreamsImpossible Dreams
Overview
“ I have a lot of respect for this course that teaches a lot of people on how to achieve their
dreams that seem to be impossible." -
Entjik Jeffrie - IBM
Session 1: The Art of Dream Conversion
Session 2: You've Been Programmed for
Mediocrity
Session 3: Overcoming Fear of Failure
Session 4: Rising Above Criticism
Session 5: Expanding Your Know-How and
Resources
Session 6: Discovering Your Personality Type
Session 7: Gaining a Clear and Precise Vision
Session 8: The Dream Conversion
Session 9: Developing Babe Ruth Power
Session 10: Developing Steven Spielberg
Partnering
Session 11: Developing Helen Keller Positiveness
Session 12: Developing Persistence
Session 13: Earthquake Persuasion Foundation
Session 14: The Earthquake Persuasion
Technique
Session 15: How to Develop Laser Accurate
Priority Planning
Session 16: How to Develop Oprah Winfrey
Passion
DurationOptions..
Audience..
1/2Days
Variouslevels

21. Excel or PerishExcel or Perish
Overview
"I was introduced to this program nearly five years ago in 2001 by a close friend. Although I am
34 years young, I am a very analytical and grateful human being, who is proud to express his
gratitude for his life and freedom to succeed. This has taught me that, "Successful
organizations aren't without problems, they are those who learn to solve those problems."
Sean P. Hayes, Founder, Syndicate Design Group
The biggest challenge for all organizations is identifying, securing, and maintaining competitive
advantage. Join us at this unique one-day event.
This day examines the key drivers in the fight for
competitive advantage, presenting the very best
experience and models from the US and from
Europe. We debate key issues such as business
leadership, technology, HR strategies,
globalization, marketing, branding, and future
trendsfromaUK,European,US, Indianandglobalperspective.
DurationOptions..
Audience..
1/2Days
Variouslevels

22. EXPLORE
INSIGHTS

23. EXPLORE
INSIGHTS
"A thought-provoking program for those serious about change and how to
affect it."
"I wholeheartedly recommend this program for anyone charged with the
responsibility to navigate the company through a period of change -- the more
contemporary the change the richer the experience.”
"The program offered us an opportunity to create profound change in ourselves,
our organizations, and in our environments. I expect the seeds plantedhere will
produce fruit in the years to come.”
— Global Project Manager, HSBC
— Vice President, Novartis Pharma
— Associate HR Director, Xerox

24. Leadership DevelopmentLeadership Development
Overview
“We often judge decisions based on the outcome. Now, I spend more time in planning the
decision rather than worrying about the outcome, which you can't control. Sometimes it is just
bad luck. If a football lands on its point, it could go either left or right.Maybe I am crazy, in
deciphering this learning, may be Fifth Quadrant’s crazy but doubling our revenue in my team
in one year leads me to believe we made the right choice!”
Vice President, BILT
Harness The Power Of Leadership
In the era of rapid change and increasing global competition, effective leadership can transform a good
company into a great one. While on the job experience plays
an important role, executives need to step outside the
organization top acquire new ideas and strategies in order
toleadmoreeffectively.Backedbyanimpeccablerecordand
success, leadership program at Fifth Quadrant address the
growing need for multifaceted, comprehensive development
in two key areas. On focuses on developing your personal
Leadership style, while other explores what today’s top
c ompanies are doing to cultivate leadership at all levels.
Designed to meet your individual needs, the leadership
program integrates groundbreaking research, the latest
leadership findings, experiential exercises and self
assessment tools. Each learning experience not only presents new approaches to solving complex
DurationOptions..
Audience..
DependsonModule
canbeonetotwelvedays
Potentialorexistingleadersandmanagers

25. Leadership Best PracticesLeadership Best Practices
Details
Objectives
Curriculum
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Through case studies, interactions and experiential exercises, the phase will provide you with hands on
experience in the groundbreaking research on leadership - allowing you to acquire new knowledge and
innovativepracticesthatyoucanoutintoactionimmediately.
In a series of modules, the faculty present new research that helps participants leverage leadership as
competitiveadvantage.Keytopicswillinclude:
Integratingstrategyandothermanagementtoolsforimprovedperformance.
Leadingorganizationaltransformationsthroughperformancemanagement.
Managinglargescalechangeinorganizations.
Exploringhowleadersconfrontandmanagemoralchallenges.
Buildingemployeeownershipintoyourbusinessstrategy
Constructing an integrated framework for developing top management leadership and managing
succession.
DurationOptions..
Audience..
DependsonModule
canbeonetotwelvedays
Potentialorexistingleadersandmanagers

26. Leadership JourneyLeadership Journey
Details
Objectives
Curriculum
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Incorporating self assessment exercises, small group discussions, in depth case studies, stimulating
workshops and interactions with CEO’s, this phase provides an invigorating forum for exploring the role
thatemergingleaderscanplayintheirowndevelopmentandthatoftheirteams.
Theexperiencesengageyouinaseriesofdynamic,interactivesessionsincluding:
LeadershipInAction
Differencebetweenmanagementandleadership,andhowandwhentoassumeeachrole.
Assessingthestrengthsandweaknessesofdifferentleadershipstyles.
LeadingTeams
Understandingchallengesandresponsibilitieswhenbuildingleadershipteams.
Fosteringateamatmospherethatencouragesdiversityandcreativity.
Leadership Expression
Communicatingwithvision&purpose.
Expandingyourrepertoireofexpressionandpersuasivetechniques.
LeadershipDevelopment
Understandingthedefiningcharacteristicsofsuccessfulleaders.
Exploringissuesoforganizationalcapability,innovationandstrategicmanagement.
Extraordinary Leadership
!Learninghowtoleadwithvision,effectchange,andharnessleadershippotential.
!Marshalingstrategiestoleadthroughperiodsofconflictandadversity.
ManagingNetwork
Gaininginsightsintoorganizationpolitics.
Establishinginternalandexternalnetworkstoachievepersonalandprofessionalgoals.
DurationOptions..
Audience..
DependsonModule
canbeonetotwelvedays
Potentialorexistingleadersandmanagers

27. Leadership & Constant EvolutionLeadership & Constant Evolution
Details
Objectives
Curriculum
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The program examines the proven management techniques you need to unleash a culture of leadership
throughout the organization. You will emerge from this phase with customer driven strategies and best
practices to help you better manage teams, handle adversity, and apply ethical principles to define your
personalleadershipstyle.
Incorporating experiential exercises and case studies, the phase explores the role that the practice of
leadershipplaysinyourowndevelopmentandthatofyourteams.Topicsinclude:
TheCustomer-StrategicPerspective
Winningoveryourcustomers,employeesandshareholders.
Buildingownershipintostrategy.
ManagingTeamsEffectively
Buildinghighlyproductiveteams.
Gettingmostvaluefromdifferencesinteams.
Leadership Resilience
Testingassumptionsaboutwaysinwhichyouacceptandrespondtodifficultcircumstances.
Movingconflictstogenerativestrategy.
LeadershipImpact
Usingmotivationworkouts.
Understandinghowpersonaldecisionmakingaffectorganizationalcapability,executionandinnovation.
CommunicatingEffectively
Craftanddeliverpowerfulmessages.
Exploringprosandconsofdifferentstyles.
LeadingChange
Challengesofmaintaininghighestlevelsofperformance.
Creating‘change-embrace’cultures.
LeadershipInYourLife
Reflectingondecisionmakingwaysindifficultsituations.
Handlingmoralandethicaldilemmas.
DurationOptions..
Audience..
DependsonModule
canbeonetotwelvedays
Potentialorexistingleadersandmanagers

28. ZERO
ESCAPE

29. ZERO
ESCAPE
Our Teaching Approach
not by adjunct
professors or consultants.
How Will My Organization Benefit?
Pioneered by Fifth Quadrant, the unconventional form of experience learning
clubbed with group involvement is now recognized as one of the most effective
tools for teaching general and leadership, and for delivering practical, action
oriented knowledge.
Fifth Quadrant also maximizes learning through carefully integrated mix of
lectures, small group discussions, presentations and simulations. Your learning
experience is further enhanced by other interactive media.
Our programs are taught by people with real-world experience,
As result you will have the opportunity to interact
with recognized thought leaders who not only conducted research but also
practiced it successfully. Unlike any other, our approach will provide the tools
and knowledge for you to make more effective decisions and positively impact
your company’s performance.
The programs at Fifth Quadrant is a significant investment for both you and
your organization. Going far beyond the basic transmission of skills and
theories, each session provides applicable lessons that can be successfully
implemented in your organization almost immediately. You will acquire a fresh
perspective on global leadership from groundbreaking curriculum and
experienced faculty.

30. CREATE
FUTURE

31. CREATE
These are just a few glimpses into our design and methodology. For more
details, further programs, custom interventions, advisory services and
consulting please feel free to contact us.
Whenever you engage Fifth Quadrant - there is a guarantee - that no other
organization dares to offer -
And Remember,
FUTURE
If for any reason you think or feel (during or after our engagement)that our
partnership hasn’t added value (not just value)
to you as compared with any other similar alliance you may have been through
- then everything we may have done for you is Free - irrespective of the amount
of our time and effort invested.
MAXIMUM & IMMENSE
Fifth Quadrant Business Development Pvt. Ltd.
603, Gobind parc, 17 Hall Road, Richards Town, Bangalore 560005.
chetan@fifthquadrant.net, or,
91 9845533433
www.ChetanWalia.com
For details or to schedule a meeting, please contact Chetan at
For some invaluable insights, articles and presentations, please visit
To Schedule A Meeting or Consultation,please call
Deepti - 91 9810225218 or Snehal - 91 9900019767
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