Chelsea Hailey is a sales and office manager with over 10 years of experience in customer service and sales management. She has a proven track record of increasing sales and memberships through creative marketing strategies and providing excellent customer service. Hailey strives to resolve any customer issues efficiently and professionally. She is also experienced in managing employees, inventory control, and mediating conflicts. Hailey has a bachelor's degree in humanities and completed some credits toward a law degree.

1. CHELSEA A. HAILEY
E: Chelsea.hailey@yahoo.com  M: 281-222-0932  League City, TX 77573
Sales & Office Manager/Customer Solutions/Quality
Control
Proactive Sales manager who maintains a positive and upbeat work environment,
while striving to implement creative and detailed sales strategies to meet sales
goals. Performs Strategic Annual Pricing Reviews to stay competitive and grow
sales. Compensation is based on a 90-10 plan by bringing in new business and
increasing the amount of potential customers coming through the door. Negotiates
and creates Membership Agreements and Policies. Assertive and experienced in
managing and mediating work conflicts between both employees and customers,
while remaining approachable and setting clear expectations. Focuses on reducing
errors and quality improvement by actively listening and anticipating customer, as
well as staffing needs.
PROFESSIONAL EXPERIENCE
Anytime Fitness  League City, TX 2010 - Present
30-40+ hrs/week
The world’s largest, and fastest growing, 24 hour, co-ed fitness franchise.
Sales and Office Manager/Customer Solutions
 Increased active memberships by 30% in 2 years by improving upon the
quality of customer service, which in turn, helped retain members
 Sells and sets up memberships by implementing different marketing
strategies and providing a friendly and welcoming atmosphere
 Strives to say yes to customers; creates and maintains customer
relationships
 Inventory Control
 Handles costumer service issues and e-mails in a professional and efficient
manner
 Ensures that all data is input correctly
 Sets up the schedule and delegates responsibilities to other employees

2.  Became office manager within first year of employment
Sudies Catfish and Seafood House  Pasadena, TX 77505 2004-2012
A family-owned and operated restaurant for more than 25 years, providing great
home-style meals in a comfortable and casual atmosphere.
Catering Manager
30-40+ hrs/week
 Scheduled the use of facilities and catering services for events, such as
banquets or receptions, and negotiated details of arrangements with clients
 Estimated the cost of food and bar beverages needed for an event
 Managed 10+ employees during caterings and during rodeo season
 Inventory
 Mediated conflicts/problem employees in high stress situations
 Assisted in bringing about the most profitable catering year in 5 years
through various marketing techniques and improving service quality
Education
South Texas College of Law  Houston, TX  2012-2013
 Completed 49 credits toward a JD
 3.0 GPA
Bachelor of Arts in Humanities: Pre-Law (Sigma Alpha Pi)
University of Houston Clear Lake  Houston, TX  2010
 3.58 GPA
 Dean’s List
 Awarded the Automatic Transfer Scholarship for 2 years in a row for high
GPA
 National Society for Leadership and Success
 Excellence in Leadership Award
Associates of Arts (Phi Theta Kappa)
College of the Mainland  Texas City, TX  2008
 3.78 GPA; Honors Graduate

3.  National Honor’s Society
 National Dean’s List, first year of college
Technical Skills
Proficient in Microsoft Office  Power Point  Excel  Professional Research
Certification (2013)  Professional Writing and Communication Skills (2011) 