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"Learn more about the successful Digital Transformation Journey of Siemens using
process mining technology in the realm of sales back office processes. How did a lean team of three experts start a movement to advance process performance,
transparency and organizational setup to be fit for the future, all in record time? Learn how it's possible to be fast, lean, and
innovative on a global scale by applying new technologies with the help of the secret ingredient--the human touch."

Presenter: Mr. Gia-Thi "Thi" Nguyen, Head of Operational Excellence, Siemens

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Unlocking Digital Transformation - The Human Touch

  1. 1. Metric of Success Gia-Thi Nguyen | Celosphere | April 3, 2019 | Munich Siemens.comUnrestricted
  2. 2. Came for Digital Transformation in Siemens? Let’s talk about Food first
  3. 3. Welcome to the Chef’s Table Actually, let’s not just talk about food…
  4. 4. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 About Siemens, me and my work 1410%172 7 5 1 OM4T Order Management for Tomorrow Automate Reduce Improve Sales Backoffice and reg. OM
  5. 5. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Prologue I: Mindset Prologue I: Mindset
  6. 6. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness...
  7. 7. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Expertise Adopted from James McCabe – the Story Doctor Logic Proof Teaching-By-Example We have reduced millions of manual activities … … by applying state of the art process mining technology… … and saved millions of Euros through our project. … all true though.
  8. 8. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019
  9. 9. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Empathy Instead of Expertise Adopted from James McCabe – the Story Doctor Suspense Instead of Logic Surprise Instead of Proof Learning-by-Inquiry Overwhelmed and skeptical. I have been in that same place. .. But with friends and followers we gathered the necessary courage and discovered something so simple… … and changed our organizational universe profoundly.
  10. 10. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Empathy Instead of Expertise Adopted from James McCabe – the Story Doctor Suspense Instead of Logic Surprise Instead of Proof Learning-by-Inquiry Overwhelmed and skeptical. I have been in that same place. .. But with friends and followers we gathered the necessary courage and discovered something so simple… … and changed our organizational universe profoundly.
  11. 11. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Prologue II: Combining Mindset with Heartset
  12. 12. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019
  13. 13. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Becoming Not everyone can – but can come from anywhere Value around time perspective
  14. 14. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Our Weapon of Choice: Process Mining by Celonis
  15. 15. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Surprise! Transparency. Beyond. Imagination.
  16. 16. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Works. Universally.
  17. 17. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 So one answer is Automation!?
  18. 18. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Surprise! Transparency. Beyond. Imagination. goes
  19. 19. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Creativity Imagination Ethics Empathy Values CompassionEmotions Intuition Unlocking Digital Transformation – The Human Touch
  20. 20. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Unlocking Digital Transformation – The Human Touch But: Only Technology enables us to be able to focus on what we do best
  21. 21. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Our journey One year1 2 3 4 5 Learning. Questions. Together.
  22. 22. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019
  23. 23. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Go Digital – Get FIT available. automated. Digital FIT rate
  24. 24. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Platform to scale globally and beyond own Division “Youtube” Kanban “Social” Wiki
  25. 25. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 +24% -11% -10 Mio. Automation Rework Manual steps Improvements on a global level
  26. 26. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Side Track
  27. 27. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Standardization It’s not about eating the same at the buffet Side Track
  28. 28. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Design Principle No Filtering of data before loading into Celonis No data mapping, translation, conversion Process Activity focuses on context Self-defined activities Side Track
  29. 29. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Standardization unlocks Creativity Side Track
  30. 30. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Unleash your Creativity Side Track
  31. 31. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Digital FIT rate
  32. 32. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Collaboration / Experts Transparency Platform Key Success Factors – The Management Slide Order Management for Tomorrow (OM4T) Implementation of O2C Monitor (Order to Cash) Performance Indicator Establishment and target setting of Digital FIT Rate FUN!
  33. 33. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 THE END?
  34. 34. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Journey. Based on Simon Sinek’s “Together Is Better” Epilogue: Looking further into the future – smiling
  35. 35. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Missing a comma
  36. 36. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Missing a comma
  37. 37. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 80% is fine - usually Based on Garry Kasparov’s “Don’t Fear Intelligent Machines”, TED April 2017
  38. 38. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 99% is not even close Based on Garry Kasparov’s “Don’t Fear Intelligent Machines”, TED April 2017
  39. 39. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 A Tale of Two Cities - revisited Electronic Order No Stops – 100% clean Automatic PO Automatic Billing Customer master Pricing AWV Credit Limit Material Master Texts Profit Center Incoterms Output Determ. ORDERS outbound ORDRSP inbound ORDRSP outbound INVOIC inbound RV60SBAT Deviating Del. Add. Payment Terms Partner Roles Special Price Tax classific. Status 51 vs B-Stop Powerpoint Layer Process Working Layer Not everyone can be a hero – but a hero can come from anywhere. But you can be a true leader – by having the courage to be a first follower
  40. 40. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 "It is a far, far better thing that I do, than I have ever done; it is a far, far better rest that I go to than I have ever known."
  41. 41. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019
  42. 42. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019
  43. 43. Gia-Thi Nguyen | Siemens Digital Industries Unrestricted © Siemens AG 2019 Thank you!
  44. 44. Gia-Thi Nguyen @wit_thi #DigitalFitRate
  • CaitlinLord1

    Nov. 25, 2021
  • FuadJuan1

    Jun. 25, 2019
  • sarsfield99

    Jun. 22, 2019

"Learn more about the successful Digital Transformation Journey of Siemens using process mining technology in the realm of sales back office processes. How did a lean team of three experts start a movement to advance process performance, transparency and organizational setup to be fit for the future, all in record time? Learn how it's possible to be fast, lean, and innovative on a global scale by applying new technologies with the help of the secret ingredient--the human touch." Presenter: Mr. Gia-Thi "Thi" Nguyen, Head of Operational Excellence, Siemens

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