"Learn more about the successful Digital Transformation Journey of Siemens using process mining technology in the realm of sales back office processes. How did a lean team of three experts start a movement to advance process performance, transparency and organizational setup to be fit for the future, all in record time? Learn how it's possible to be fast, lean, and innovative on a global scale by applying new technologies with the help of the secret ingredient--the human touch." Presenter: Mr. Gia-Thi "Thi" Nguyen, Head of Operational Excellence, Siemens

1. Metric of Success
Gia-Thi Nguyen | Celosphere | April 3, 2019 | Munich
Siemens.comUnrestricted

3. Came for Digital Transformation in Siemens?
Let’s talk about Food first

4. Welcome to the Chef’s Table
Actually, let’s not
just talk about food…

5. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
About Siemens, me and my work
1410%172
7 5 1
OM4T
Order Management for Tomorrow
Automate
Reduce
Improve
Sales
Backoffice
and reg. OM

6. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Prologue I: Mindset
Prologue I: Mindset

7. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
It was the best of times, it was the worst of times,
it was the age of wisdom, it was the age of foolishness...

8. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Expertise
Adopted from James McCabe – the Story Doctor
Logic
Proof
Teaching-By-Example
We have reduced millions of manual activities …
… by applying state of the art process mining technology…
… and saved millions of Euros through our project.
… all true though.

9. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019

10. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Empathy
Instead of Expertise
Adopted from James McCabe – the Story Doctor
Suspense
Instead of Logic
Surprise
Instead of Proof
Learning-by-Inquiry
Overwhelmed and skeptical. I have been in that same place.
.. But with friends and followers we gathered the necessary
courage and discovered something so simple…
… and changed our organizational universe profoundly.

11. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Empathy
Instead of Expertise
Adopted from James McCabe – the Story Doctor
Suspense
Instead of Logic
Surprise
Instead of Proof
Learning-by-Inquiry
Overwhelmed and skeptical. I have been in that same place.
.. But with friends and followers we gathered the necessary
courage and discovered something so simple…
… and changed our organizational universe profoundly.

12. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Prologue II: Combining Mindset with Heartset

13. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019

14. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Becoming
Not everyone can – but can come from anywhere
Value around time perspective

15. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Our Weapon of Choice: Process Mining by Celonis

16. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Surprise!
Transparency.
Beyond.
Imagination.

17. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Works. Universally.

18. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
So one answer is Automation!?

19. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Surprise!
Transparency.
Beyond.
Imagination.
goes

20. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Creativity Imagination Ethics Empathy
Values CompassionEmotions Intuition
Unlocking Digital Transformation – The Human Touch

21. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Unlocking Digital Transformation – The Human Touch
But: Only Technology enables us to be able to
focus on what we do best

22. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Our journey
One year1 2 3 4 5
Learning. Questions. Together.

23. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019

24. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Go Digital – Get FIT
available. automated.
Digital FIT rate

25. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Platform to scale globally and beyond own Division
“Youtube”
Kanban
“Social”
Wiki

26. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
+24% -11% -10 Mio.
Automation Rework Manual steps
Improvements on a global level

27. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Side Track

28. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Standardization
It’s not about eating the same at the buffet
Side Track

29. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Design Principle
No Filtering of data before loading into Celonis
No data mapping, translation, conversion
Process Activity focuses on context
Self-defined activities
Side Track

30. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Standardization unlocks Creativity Side Track

31. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Unleash your Creativity Side Track

32. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Digital FIT rate

33. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Collaboration /
Experts
Transparency
Platform
Key Success Factors – The Management Slide
Order Management for
Tomorrow (OM4T)
Implementation of O2C
Monitor (Order to Cash)
Performance
Indicator
Establishment and target
setting of Digital FIT Rate
FUN!

34. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
THE END?

35. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Journey.
Based on Simon Sinek’s “Together Is Better”
Epilogue: Looking further into the future – smiling

36. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Missing a comma

37. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Missing a comma

38. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
80% is fine - usually
Based on Garry Kasparov’s “Don’t Fear Intelligent Machines”, TED April 2017

39. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
99% is not even close
Based on Garry Kasparov’s “Don’t Fear Intelligent Machines”, TED April 2017

40. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
A Tale of Two Cities - revisited
Electronic Order
No Stops – 100% clean
Automatic PO
Automatic Billing
Customer
master
Pricing AWV Credit Limit
Material
Master
Texts Profit Center Incoterms
Output
Determ.
ORDERS
outbound
ORDRSP
inbound
ORDRSP
outbound
INVOIC
inbound
RV60SBAT
Deviating Del.
Add.
Payment
Terms
Partner Roles Special Price Tax classific.
Status 51 vs
B-Stop
Powerpoint Layer Process Working Layer
Not everyone can be a hero – but a hero can come from anywhere.
But you can be a true leader – by having the courage to be a first follower

41. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
"It is a far, far better thing that I do, than I have ever done;
it is a far, far better rest that I go to than I have ever known."

42. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019

43. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019

44. Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Thank you!

45. Gia-Thi Nguyen
@wit_thi
#DigitalFitRate