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SAP Process Mining in Action: Hear from Two Customers Slide 1 SAP Process Mining in Action: Hear from Two Customers Slide 2 SAP Process Mining in Action: Hear from Two Customers Slide 3 SAP Process Mining in Action: Hear from Two Customers Slide 4 SAP Process Mining in Action: Hear from Two Customers Slide 5 SAP Process Mining in Action: Hear from Two Customers Slide 6 SAP Process Mining in Action: Hear from Two Customers Slide 7 SAP Process Mining in Action: Hear from Two Customers Slide 8 SAP Process Mining in Action: Hear from Two Customers Slide 9 SAP Process Mining in Action: Hear from Two Customers Slide 10 SAP Process Mining in Action: Hear from Two Customers Slide 11 SAP Process Mining in Action: Hear from Two Customers Slide 12 SAP Process Mining in Action: Hear from Two Customers Slide 13 SAP Process Mining in Action: Hear from Two Customers Slide 14 SAP Process Mining in Action: Hear from Two Customers Slide 15 SAP Process Mining in Action: Hear from Two Customers Slide 16 SAP Process Mining in Action: Hear from Two Customers Slide 17 SAP Process Mining in Action: Hear from Two Customers Slide 18 SAP Process Mining in Action: Hear from Two Customers Slide 19 SAP Process Mining in Action: Hear from Two Customers Slide 20 SAP Process Mining in Action: Hear from Two Customers Slide 21 SAP Process Mining in Action: Hear from Two Customers Slide 22 SAP Process Mining in Action: Hear from Two Customers Slide 23 SAP Process Mining in Action: Hear from Two Customers Slide 24 SAP Process Mining in Action: Hear from Two Customers Slide 25 SAP Process Mining in Action: Hear from Two Customers Slide 26 SAP Process Mining in Action: Hear from Two Customers Slide 27 SAP Process Mining in Action: Hear from Two Customers Slide 28
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SAP Process Mining in Action: Hear from Two Customers

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Hear about insights gained and other benefits of leveraging SAP Process Mining by Celonis at two of the largest global enterprises in their respective industries: SAP SE and Schlumberger.

Mark Saul, Head of Process Management at SAP SE has been spearheading the planning, introduction and successful implementation of SAP Process Mining at SAP. He will outline the benefits and use cases that are relevant for Europe’s largest software company by using SAP Process Mining with SAP S/4 HANA, SAP Data Hub and the positive outcomes for the company.

Jim Brady, Vice President Architecture & Governance from Schlumberger will highlight the company’s SAP GoLive of one of the largest launches recent history. In particular, using SAP Process Mining during the vital hypercare period in that global SAP launch. The focus during that critical time is on adaption monitoring, conformance monitoring, de-bottlenecking, and in part design validation to ensure the SAP launch proves to be a big success.

Presenters:
Alex Marx, Global Partner Director, SAP
James P. Brady, Vice President IT Architecture & Governance, Schlumberger
Mark Saul, Head of Process Management, SAP

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SAP Process Mining in Action: Hear from Two Customers

  1. 1. PUBLIC SAP Breakout Session, Celosphere, Munich, Germany 3. April 2019 Hear about how two customers joined the SAP Process Mining Revolution with SAP Process Mining by Celonis NOTE: Delete the yellow stickers when finished. See the SAP Image Library for other available images. #GiveDataPurpose
  2. 2. 2PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Alex Marx, Global Partner Director, SAP The speakers “The Celonis partnership has proven to be an unprecedented growth engine, the adoption and fast return for our customers is fantastic.” Mark Saul, Head of Process Management, SAP “SAP Process Mining will help us to do fact-based process management and identify improvement potentials to become the intelligent enterprise business of tomorrow.” James P. Brady, Vice President Architecture & Governance, Schlumberger “We have been using SAP Process Mining to prepare for deployment and hypercare of what will be the largest single SAP GoLive day in the history of the Universe.”
  3. 3. 3PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ What are SAP Solution Extensions? SAP Solution Extensions are strategic third-party solutions developed by our independent software partners which offer innovative cross-solution and cross-industry functionalities that complement your SAP business solutions. SAP premium qualifies, tests, validates, approves, markets, sells, and supports these solutions to meet the same standards of quality, commitment, and support our clients truly expect from SAP:  Partner selection is rigorous and initiated by SAP only.  Partners are granted the “SAP Solution Extension” font treatment to communicate and highlight their offering.  SAP is the single point of contact during all phases of the technology lifecycle.  SAP brands and owns the solution and integrates it into the SAP road map. Support  SAP is responsible for L1 and L2 support.  Celonis will provide L3 support to SAP. Cutting-edge SAP Solution Extensions Source: SAP >15 million users >8,400 customers Have bought solution extensions 3–6 months Typical time to ROI
  4. 4. 4PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Our process excellence platform Merging integration with process insights  SAP has a partnership with Celonis through an SAP Solution Extensions agreement.  SAP partnered with Celonis to fill an emerging industry gap in the area of process mining.  SAP Process Mining and the intelligent business operations bundle make up the end-to-end business process renewal solution offered by SAP. Fast Facts SAP introduces SAP Process Orchestration, combining business process management, business rules management, process integration, and B2B. SAP releases SAP Operational Process Intelligence, which is powered by SAP HANA. SAP releases the intelligent business operations bundle SAP acquires enterprise architect leader PowerDesigner and complex event streaming capability through Sybase. SAP offers world-class, end-to-end process improvement solutions. SAP introduces partnership with Celonis. 2017 2010 2011 2014 20152012 2018+
  5. 5. SAP Customer Case
  6. 6. PUBLIC Mark Saul Head of SAP Process Management Celosphere, April 2019 Celonis@SAP Become an intelligent business
  7. 7. 7PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 1 | Digitalization at SAP 2 | How Celonis will help us! 3 | Program Scope 4 | System Architecture 5 | Project Plan 6 | Future Organizational Setup Celonis@SAP Agenda
  8. 8. 8PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Celonis@SAP Digitalization at SAP Process RoleData Applications Simplification and adopting to new business models as our key challenge VOLUME UP, DEAL SIZE DOWN 15% of # of deals 80% of SAP’s Cloud Bookings Database size Functions Sites Other Usage Employees Seats TREND OF USAGE-BASED PRICINGEXPANSION YIELDS HIGH MARGININSIDE SALES POPULAR FOR SMALL DEAL SIZES To become the intelligent enterprise you need to understand your operations!
  9. 9. 9PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Celonis@SAP How Celonis will help us! Fact Based Decision makingProcess Analysis Root-Cause Analysis Prioritize improvement initiatives Measure successIdentify best practices • Lack of transparency on business processes. • Lack of focus on improvement potentials. • Complex process modelling. Challenges at SAP • Enable fact based process management. • Reconstruct and visualize processes. • Detect non efficient process behavior. Our goal with Celonis
  10. 10. 10PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Celonis@SAP Program Scope Phase 1 – Plan Campaign to Execute Cash Collection - Go Live Q3/2019 Phase 2 – Procure to Pay, Provisioning, Product Delivery & Support - Go Live after Q3/2019
  11. 11. 11PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Celonis@SAP System Architecture SAP Cloud for Customer Intelligent Business Cloud Source Systems On-PremCloud Data Hub HANA Client Cloud Integration API S/4HANA
  12. 12. 12PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Scope definition Data extraction & validation Solution validation Presentation of results Continuous Improvement • Project Manager • Process Owner • IT Architect • Data Scientist • Process Owner • IT Architect • Data Scientist • Process Owner • Data Scientist • Management • Project Manager • Process Owner • Data Scientist • Management • Project Manager • Process Owner • Data Scientist Security and compliance (DPP, Workers Council, security concept etc.) Celonis@SAP Project Plan Project Phase Roles
  13. 13. 13PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Marketing Sales Finance Others • Identification of inefficiencies and deviations based on analysis. • Operational process management. • Measure impact of process improvements. Celonis@SAP Future Organizational Setup LoB Process Management Process Management Office Execution Programs • Consolidate and prioritize insights gained from different LoB. • Setup of analysis tailored to individual requirements. Data model & database management. • Deliver improvement potentials identified. • Ensure strong connection between process management and delivery.
  14. 14. Schlumberger Customer Case
  15. 15. 15PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ THE TRANSFORMATIONAL GOAL Schlumberger #1 Oilfield Services 110,000 Employees 16 Product Lines 85 countries 32.8B USD (2018)
  16. 16. 16PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ DIGITAL TRANSFORMATION – THREE TIER MONITORING Business Systems User
  17. 17. 17PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SCALE OF THE R2.4 CHALLENGE ECC (Hana) Ariba, Success Factors, IDM, MDG ,CFC, Callidus, Hybris + <…> Billion USD $92018 Revenue 25kWorldwide Users 820Storage Locations 195Total Plants 27Legal Entities 20kPO / month 7.1kSO / month 800kMat Moves /Day 30k+ Interface Calls/day
  18. 18. 18PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Celonis Rollout Q3 ‘17 Q4 ‘17 ERP 2.1 Rollout Celonis Pilot Celonis Initial Rollout Q3 ‘18 Celonis North America Rollout Q2 ‘19 CELONIS DEPLOYMENT Q2 ‘17 SAP Sapphire Q3 ‘17
  19. 19. 19PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PRE-GOLIVE SUCCESS CONVINCING THE BUSINESS
  20. 20. 20PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PRE-GOLIVE SUCCESS : CONVINCING THE BUSINESS
  21. 21. 21PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PRE-GOLIVE SUCCESS : THE BUSINESS IS CONVINCED
  22. 22. 22PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ GOLIVE CHALLENGES – WHERE CELONIS FITS : DIGITAL TRUTH – SELF AWARENESS Happy Path Adoption My Celonis (End
  23. 23. 23PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONTINUOUS IMPROVEMENT CYCLE 1 Identify Bottleneck 2 Build Model 3 Build the User View 4 Train Super Users 5 Monitor & Improve • Identify Pain Points • Identify Users • Capture User Stories
  24. 24. 24PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONTINUOUS IMPROVEMENT CYCLE 1 Identify Bottleneck 2 Build Model 3 Build the User View 4 Train Super Users 5 Monitor & Improve • User Story • Data and Connectivity • Build Celonis Model • Identify Pain Points • Identify Users • Capture User Stories
  25. 25. 25PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONTINUOUS IMPROVEMENT CYCLE 1 Identify Bottleneck 2 Build Model 3 Build the User View • User Story • Sprint Review • Data Validation 4 Train Super Users 5 Monitor & Improve • User Story • Data and Connectivity • Build Celonis Model • Identify Pain Points • Identify Users • Capture User Stories
  26. 26. 26PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONTINUOUS IMPROVEMENT CYCLE 1 Identify Bottleneck 2 Build Model 3 Build the User View • User Story • Sprint Review • Data Validation 4 Train Super Users 5 Monitor & Improve • User Story • Data and Connectivity • Build Celonis Model • Identify Pain Points • Identify Users • Capture User Stories • Deployment Targets (Users) • Training • Social Outreach
  27. 27. 27PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONTINUOUS IMPROVEMENT CYCLE 1 Identify Bottleneck 2 Build Model 3 Build the User View • User Story • Sprint Review • Data Validation 4 Train Super Users 5 Monitor & Improve • User Story • Data and Connectivity • Build Celonis Model • Identify Pain Points • Identify Users • Capture User Stories • Deployment Targets (Users) • Training • Social Outreach • On-going enhancements • Feedback improvements • Gradually advance
  28. 28. 28PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ WRAP UP Celonis can be a deployment tool1 Celonis is Digital Truth Celonis is for the Users 2 3
  • matsuoty

    Oct. 13, 2019

Hear about insights gained and other benefits of leveraging SAP Process Mining by Celonis at two of the largest global enterprises in their respective industries: SAP SE and Schlumberger. Mark Saul, Head of Process Management at SAP SE has been spearheading the planning, introduction and successful implementation of SAP Process Mining at SAP. He will outline the benefits and use cases that are relevant for Europe’s largest software company by using SAP Process Mining with SAP S/4 HANA, SAP Data Hub and the positive outcomes for the company. Jim Brady, Vice President Architecture & Governance from Schlumberger will highlight the company’s SAP GoLive of one of the largest launches recent history. In particular, using SAP Process Mining during the vital hypercare period in that global SAP launch. The focus during that critical time is on adaption monitoring, conformance monitoring, de-bottlenecking, and in part design validation to ensure the SAP launch proves to be a big success. Presenters: Alex Marx, Global Partner Director, SAP James P. Brady, Vice President IT Architecture & Governance, Schlumberger Mark Saul, Head of Process Management, SAP

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