Process mining is well established for very standardized processes and ERP systems. However, many customers are unaware of the possibilities for process mining to boost process performance for more specific, business-differentiating processes. In the area of energy or financial services, IT systems and processes are very individual and heterogeneous. For example, there are processes such as meter-to-cash in the energy sector or claimsoft processing in companies with a high investment and asset focus that typically span a diverse set of systems ranging from large ERP to homegrown. So in many companies across all industries today, business transformation programs based on SAP S/4HANA or finance and banking platforms are looking to harmonize processes and data across a global range of businesses and systems. Finally, many organizations are rapidly ramping up automation capabilities using powerful technologies like RPA, but often struggle to find the most valuable opportunities. Find out in this session how process mining can be used to add value to your business in these ways - and take your process optimization beyond the standards. Presenters: Christian Bartmann, Partner, PricewaterhouseCoopers Rafael Accorsi, Senior Manager, PricewaterhouseCoopers Oliver Klein, Director, PricewaterhouseCoopers

1. 1
www.pwc.com/
Strictly private and confidential
Going beyond the
standards
Solutions for
your industry

2. PwC
The only way to discover the limits
of the possible is to go beyond
them into the impossible.
Arthur C. Clarke
Science fiction writer
and futurist
Celonis Celosphere
2
02/11/201903/04/2019
2

3. PwC
02/05/2019
Powerpoint Toolkit 3
Lorem ipsum dolor sit
amet, consectetuer
adipiscing elit, sed diam
nonummy nibh euismod
tincidunt ut laoreet
dolore magna aliquam
erat volutpat. Ut lorem
ipsum dolor sit amet,
consectetuer adipiscing
elit, sed diam nonummy
nibh euismod tincidunt
ut laoreet dolore magna
aliquam erat volutpat.
03/04/2019
• Order-2-Cash
• Purchase-2-Pay
• Accounts Payable
• Meter-2-Cash
• Market-2-Order
• HR processes
• Loan processes
• Manufacturing processes
• Engineering processes
• Customer-specific
processes
3
PwC. Deep business knowledge,
wide process mining offerings
on a global scale

4. PwC
Today on stage
Christian
Bartmann
Oliver
Klein
Rafael
Accorsi
03/04/2019
Vincent
Gaukema
4
Celonis Celosphere
PwC

5. PwC
Celonis Celosphere
5
03/04/2019
Conduct pilot
analysis of one
process
Extract and
analyze as-is
data for planning
of business
processes
Fit-gap checks
against
prototyping of
proposed
template
Master data
quality for
cleansing and
optimization in
design
Data support for
agile design
sprints
Support training
material creation
and hypercare
Drive and support
ongoing demand
and change
management
SAP S/4HANA
Transformation
Use Case – SAP S/4HANA Transformation

6. PwC
Celonis Celosphere
6
03/04/2019Median Best in ClassClient
Extract and analyze as-is data for planning of business processes
SAP S/4 HANA
Transformation
Use Case – SAP S/4HANA Transformation
Evaluated as-is processes
to understand variants,
bottlenecks, inefficiencies
1 Compare assessment results
with benchmarks2 Decide on SAP S/4HANA
transformation innovation priorities3
KPIs As-is / Benchmark Comparison
Customer service cost per order
Order lines per FTE and year
Share of automated order creation
Share of price changes
Share of orders blocked
Issue resolution time
Cash-to-Cash Cycle Time
Days Sales Outstanding
Inventory Days of Supply
49.19 € 9.95 €55 €
8.8k 124.8k1.2k
55% 91%34%
12% 2%31%
19% <1%19%
44d 3d29d
94.3d 40.5d68.9d
47.9d 34d44.8d
40.3d 14.4d49.7d

7. PwC
Celonis Celosphere
7
03/04/2019
Use Case - Maximizing RPA value
Data extractors for
various source systems
Bot connectors for assessment
quality optimization
Process automation
best practices
Dashboards for
process automation
assessment
Best practice process
KPI frameworks and
related benchmarks

8. PwC
Smart ERP
configuration
Robotic Process
Automation
Intelligent
Automation
Use Case - Maximizing RPA value
8
03/04/2019Celonis Celosphere
Receive paymentsCreate invoiceFulfill orderManage orderCreate order
Generate, receive and
acknowledge order
request
Confirm order
requirements
Perform service/goods
delivery
Generate customer
invoices
Recognize incoming
payments
Validate order Schedule orders based
on stock availability and
SLAs agreed
Manage and track
orders and backorders
Distribute invoice/credit
note to customer
Identify outstanding
payments
Confirm acceptable
credit, overdue status
Contact customer and
confirm delivery date
Manage inventory and
shipping
Post receivables to
General Ledger
Issue credit note
Receive prepayment/
deposit
Contact logistic provider
and confirm shipment
Process returns and
exchanges
Handle collection and
dispute management
Create open order Manage rebates and
chargebacks
Clear accounts
receivable and write-offs
Review/approve pricing,
discounts, promotions,
credit limit
Handle shipment
inquiries and returns
Process steps with high automation potential
Automated order creation via smart
EDI connections

9. PwC
Powerpoint Toolkit
Further insights on the
usage of Process
Mining to accelerate
SAP S/4HANA
transformations
Further insights on the usage of
Process Mining to maximize the
value from RPA
Further insights on the
state of SAP S/4HANA
Transformation in the
market
Further insights on the PwC
approach for SAP S/4HANA
Transformations
Celonis Celosphere
PwC
03/04/2019

10. PwC
Use Case - Improving SLA Compliance
03/04/2019Celonis Celosphere
10
Operating Costs
Deductibles Processing Time
AS-IS
TO-BE
As-is SLA
compliance
(69%)
To-be SLA
compliance
(90%+)
 End-to-end process transparency
(>10 Mio claims, 250 Mio+ process steps)
 Driving factors for throughput time
 Root causes for SLA non-compliance
 Tangible actions for >92% SLA compliance
Benefits
Actionable Insights Seasonal effect on claim processing and SLA compliance
Outgoing
Incoming
Backlog
Incoming/Outgoing
Yes
No
SLA compliant
Year end
10
Digital claim
Paper claim
Fully automated claim checking
Fully automated claim checking
Total throughput time per entry channel and process mode
0 5 10 Days
Pending
Working time
Waiting time
Automated steps
Sync
Inbound
Increase SLA compliance by…*
 Reducing backlog by 2 days
 Prioritizing claims according to claim
specific SLAs
 Transferring resources from claim
checking to inbound during year-end
* Simulated based on data
Issues
As-is SLA
compliance
(69%)
To-be SLA
compliance
(92%+)

11. PwC
Use Case - Improving Cost Efficiency
03/04/2019Celonis Celosphere
11
 Rich data-layer allowing analysis down to single item level for
costs and deductibles
 Driving factors for operating costs, deductibles,
manual/automated processing
 Tangible actions to reduce costs by 7% by increasing
productivity of employees and the ratio of automated processing
 Costs to process claims shall be reduced
whilst rationally selecting which cases are
worth being manually inspected
 Cost-drivers are not understood or known
4.6 min
27 CHF
11.3 min Costs
0 CHF Deductibles
Multiple Claims (average) Single Claim
Potential to improve selection of claims for manual inspection
hk500
43.2 secs
GUI5 – im Korb
9.6 d
hk500
4.2 secs
GUI5 – im Korb
9.6 d
Issues
Benefits
Actionable Insights
Operating Costs
Deductibles Processing Time
AS-IS
TO-BE
GUI5 – in process
4.6 mins
GUI5 – in process
11.3 mins
Time spent in
the work cage
Manual
processing time

12. PwC
Use Case - Improving Cost Efficiency
03/04/2019Celonis Celosphere
12
2%
23% 26%
38%
7% 4%
< 10s 10 - 30s 30 - 60s 1 - 5 min 5- 15 min > 15 min
Number of claims / manual working time
Indication for high automation potential
50%
Actionable Insights
Operating Costs
Deductibles Processing Time
AS-IS
TO-BE
 Rich data-layer allowing analysis down to single item level for
costs and deductibles
 Driving factors for operating costs, deductibles,
manual/automated processing
 Tangible actions to reduce costs by 7% by increasing
productivity of employees and the ratio of automated processing
 Costs to process claims shall be reduced
whilst rationally selecting which cases are
worth being manually inspected
 Cost-drivers are not understood or known
Issues
Benefits

13. PwC
Celonis Celosphere
13
03/04/2019
Use Case – Energy Analytics and Optimization
Process Mining is suitable for
different processes in SAP and
Non-SAP systems
Processes
for
Process
Mining
Energy
Trading
Customer
Service
New
Entry
Process
Three-
Way-
Match
Order-to-
Cash
More-
/Less
Quantity
Billing
Accruals
Auto-
mation
Market
Communi-
cation
Sales
Partner
Invoicing
Meter-2-
Cash
Monthly
Audit
Energy Industry Processes
We understand the scope of the Meter-
to-Cash Process from the reading
through to payment / receivables
management. Any intermediate steps
(cancellations, blockings, exemptions,
releases, grounds for complaints, etc.)
are taken into account.
Sample process and KPI‘s
Planned meter
reading
Actual meter
reading
Meter reading
result entry
Billing
document
creation Create
invoicing
Transfer
posting item
creation
Bill
printout Payment
Due date
payment
Estimated
meter
readings
Outsorting
check rate
Outsorting
check rate Throughput
times analysis
Outstanding
receivables
Cancellation
rate
Number of
billing locks
Outsorting
check rate
PROCESS MINING SOLUTION
Cross Industry Processes

14. PwC
Celonis Celosphere
14
03/04/2019
Use Case – Cost Tracking in Asset Management
CHALLENGES PROCESS MINING SOLUTION
Critical indicators
Identify potential time and
cost savings in the process
flow
Rework Rate
Show process inefficiencies,
e.g., by account assignment
changes
Visualization of costs and
investment flows
End-to-end analysis starting
with purchasing, through CO
billing to assets under
construction and then
transfer to final assets
 Transfer of cost / investments to
proper balance sheet presentation.
 Time-consuming reworking due to
incomplete value flows.
 Making decisions with sometimes
insufficient transparency.

15. PwC
Celonis Celosphere
15
03/04/2019
Demo
Cost Tracking in
Asset Management
Celonis Celosphere
15
03/04/2019
PwC

16. PwC
Celonis Celosphere
16
03/04/2019
Questions
& Answers
PwC