2020 will be remembered as a somber year when the world changed, right in front of our eyes – week to week, month to month and lockdowns to unlocking. The BPO industry’s response was rapid and the collaboration of various public, private and governmental players was nothing short of noteworthy. It is also the year when South Africa ranked 2nd most favoured offshore destinations of the year. As we come back slowly to the new normal, we need a winning strategy to take us to the next level of service delivery for clients across the world. This will have to be a strategy of taking the South Africa customer experience ‘to the world’ while the world cannot visit (fully) due to the pandemic. This is OUR time.
21. 21
1. Create a LinkedIn Profile.
2. Join CCMG LinkedIn Group-3683278
3. Ask 10 others to join. NICELY!
4. Share a success story with the group.
5. If you don’t have a success STORY…then
CREATE ONE….
NEXT steps?
TINY
ACTIONS