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From COVID Crisis to the New Normal.
From Favoured Destination to Winning Businesses.
A Journey awaits South Africa.
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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u
Neek
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1. Please go to menti.com
2. And Enter code 74 70 82 0
3. or click link in the chat by Sharon
4. https://www.menti.com/fn8sy69z41
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StRuCtUrE
EXPECTATIONS
Sharon🙏
15th MARCH 2020
“No Need to come to the call
centre from tomorrow”
Will I get paid?
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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The Call Centre
People!
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
HELLO !! The WORK FROM HOME
TOOLKIT!
10
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
Me
11
COVID19
PANDEMIC
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ] 12
CUSTOMERS & CLIENTS
DIGITAL & CLOUD & CHANNELS
SYSTEMS & TECHNOLOGY
LET’S MAKES AN IMPACT
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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1 2 3
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
15
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DO YOU MISS THE CALL CENTRES?
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
17
The Friends
Chairs
Smells!!
The Hustle
The Bustle
The cafeteria
The TL!!
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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PRE
2020
Call centre
SKILLS
Don’t Just
SURVIVE
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ] 20
THRIVE
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1. Create a LinkedIn Profile.
2. Join CCMG LinkedIn Group-3683278
3. Ask 10 others to join. NICELY! 
4. Share a success story with the group.
5. If you don’t have a success STORY…then
CREATE ONE….
NEXT steps?
TINY
ACTIONS
REMEMBER
THE THREE
Zebra ‘S’s
Type them in Chat Box Please 🙏
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©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ] 23
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
24

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From Covid Crisis to the New Normal: From Favoured Destination to Winning Businesses – A journey awaits for South Africa