SlideShare ist ein Scribd-Unternehmen logo
1 von 15
Downloaden Sie, um offline zu lesen
The Buffer Culture
Powered by Happiness
Version 0.6
Always a work in progress
• As with everything we do and ourselves,
this document is a continual work in
progress
• Updated February 18th, 2015
Start with why
Culture: what gives Buffer the best chance
for progress of the product, happiness of
users and the team, and personal growth
while part of the journey?
The foundation of our
values
In the founding months, Joel & Leo read, re-
read and internalized Dale Carnegie’s famous
book, How To Win Friends and Influence
People. A lot of the Buffer values are derived
from his deeply impactful words.
In January 2013, when Buffer was 7 people,
we discussed what words define the culture
we have, and put together this document.
The 10 BufferValues
1. Choose positivity and happiness
2. Default to transparency
3. Have a focus on self improvement
4. Be a "no ego" doer
5. Listen first, then listen more
6. Have a bias towards clarity
7. Make time to reflect
8. Live smarter, not harder
9. Show gratitude
10. Do the right thing
Choose positivity and
happiness
• You strive to approach things in a positive and optimistic way
• You avoid criticizing or condemning team members or users
• You avoid complaining
• You let the other person save face, even if they are clearly
wrong
• You are deliberate about giving genuine appreciation
Default to transparency
• You take pride in opportunities to share our beliefs, failures,
strengths and decisions
• You use transparency as a tool to help others
• You always state your thoughts immediately and with
honesty
• You share early in the decision process, to avoid “big
revelations”
Have a focus on self
improvement
• You are conscious of your current level of productivity and
happiness, and make continual changes to grow
• You have a higher expectation of yourself, than Buffer does of
you
• You regularly and deliberately do things that make you feel
uncomfortable
• You practice activities and develop habits that will improve
your mind and your body
Be a "no ego" doer
• You don't attach your personal self to ideas
• You are adaptable and comfortable with making decisions
and working in situations of uncertainty
• You have a bias towards action: Done well today is better
than perfect next week
• You practice humility
• You ship code the moment it is better than what is live on
our site
• You seek first to understand, then to be understood
• You focus on listening rather than responding
• You take the approach that everything is a hypothesis and
you could be wrong
• You are suggestive rather than instructive, replacing phrases
such as ‘certainly’,‘undoubtedly’, etc. with ‘perhaps’,‘I think’,
‘my intuition right now’
Listen first, then listen
more
Have a bias towards clarity
• You talk, code, design and write in a clear way instead of
being clever
• You over-communicate, repeating things more times than you
would intuitively
• You use more words to explain, even if it feels obvious
already
• You don’t make assumptions, you instead ask that extra
question to have the full picture
Make time to reflect
• You deliberately find time for reflection, because that’s where
your life-changing adjustments come from
• You have a calm approach to discussions and ponder points in
your own time
• You find time to jump out of the trenches into the higher level
thinking that will move the needle
• You understand the value of patience and treat it as a muscle
which needs practice to grow
Live smarter, not harder
• You value waking up fresh over working that extra hour
• You always aim to be fully engaged in an activity, or resting
• You single task your way through the day
• You are at the top of your game, as you focus on expanding
capacity of your mental, physical, emotional and spiritual
energy
• You choose to be at the single place on Earth where you are
the happiest and most productive, and you are not afraid to
find out where that is
Show gratitude
• You regularly stop and are grateful for your circumstances
• You are grateful for the work co-workers do to push the
company forward and to help you move faster
• You approach customer conversations with humility and the
knowledge that it’s a privilege to serve these people
• You have gratitude for platforms, tools and open source that
laid the foundation for the possibility of the company: 

“If I have seen further it is by standing on the shoulders of
giants” - Isaac Newton
Do the right thing
• You choose what’s best for customers and the company in
the long-term
• You correct the mistake even when no one would notice
• You strive to provide the best solution, even if that means
foregoing profit
• You get excited about opportunities to help others

Weitere ähnliche Inhalte

Was ist angesagt?

Handy Culture Deck v1.0
Handy Culture Deck v1.0Handy Culture Deck v1.0
Handy Culture Deck v1.0Handy
 
Culture at Nanigans
Culture at NanigansCulture at Nanigans
Culture at NanigansNanigans
 
The Little Book of IDEO: Values
The Little Book of IDEO: ValuesThe Little Book of IDEO: Values
The Little Book of IDEO: ValuesTim Brown
 
LinkedIn Culture Deck
LinkedIn Culture DeckLinkedIn Culture Deck
LinkedIn Culture DeckWill Clarke
 
Soundstripe culture deck 2017
Soundstripe culture deck 2017 Soundstripe culture deck 2017
Soundstripe culture deck 2017 Travis Terrell
 
Building A Strong Engineering Culture - my talk from BBC Develop 2013
Building A Strong Engineering Culture - my talk from BBC Develop 2013Building A Strong Engineering Culture - my talk from BBC Develop 2013
Building A Strong Engineering Culture - my talk from BBC Develop 2013Kevin Goldsmith
 
The Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We ValueThe Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We ValueSocious
 
Patreon Culture Deck
Patreon Culture DeckPatreon Culture Deck
Patreon Culture DeckBianca Ruiz
 
Patreon Culture Deck, April 2017
Patreon Culture Deck, April 2017Patreon Culture Deck, April 2017
Patreon Culture Deck, April 2017Taryn Arnold
 
CultureTalk: Our #CultureCode
CultureTalk: Our #CultureCodeCultureTalk: Our #CultureCode
CultureTalk: Our #CultureCodeCultureTalk
 
RedMartian Culture Code
RedMartian Culture CodeRedMartian Culture Code
RedMartian Culture CodeRoger Egan III
 
LinkedIn’s Culture of Transformation
LinkedIn’s Culture of TransformationLinkedIn’s Culture of Transformation
LinkedIn’s Culture of TransformationPat Wadors
 
Tech in asia culture code v3
Tech in asia culture code v3Tech in asia culture code v3
Tech in asia culture code v3Tech in Asia
 
IMPACT Culture Code
IMPACT Culture CodeIMPACT Culture Code
IMPACT Culture CodeBob Ruffolo
 
Culture Code - E3 Reloaded - Making Work Suck Less
Culture Code - E3 Reloaded - Making Work Suck Less Culture Code - E3 Reloaded - Making Work Suck Less
Culture Code - E3 Reloaded - Making Work Suck Less TEDxMongKok
 
Telemedicine Clinic (TMC) Culture Book
Telemedicine Clinic (TMC) Culture BookTelemedicine Clinic (TMC) Culture Book
Telemedicine Clinic (TMC) Culture BookSebastian Ross
 

Was ist angesagt? (20)

Handy Culture Deck v1.0
Handy Culture Deck v1.0Handy Culture Deck v1.0
Handy Culture Deck v1.0
 
Culture at Nanigans
Culture at NanigansCulture at Nanigans
Culture at Nanigans
 
UpStart's Culture Deck
UpStart's Culture DeckUpStart's Culture Deck
UpStart's Culture Deck
 
The Little Book of IDEO: Values
The Little Book of IDEO: ValuesThe Little Book of IDEO: Values
The Little Book of IDEO: Values
 
LinkedIn Culture Deck
LinkedIn Culture DeckLinkedIn Culture Deck
LinkedIn Culture Deck
 
Soundstripe culture deck 2017
Soundstripe culture deck 2017 Soundstripe culture deck 2017
Soundstripe culture deck 2017
 
Building A Strong Engineering Culture - my talk from BBC Develop 2013
Building A Strong Engineering Culture - my talk from BBC Develop 2013Building A Strong Engineering Culture - my talk from BBC Develop 2013
Building A Strong Engineering Culture - my talk from BBC Develop 2013
 
The Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We ValueThe Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We Value
 
Patreon Culture Deck
Patreon Culture DeckPatreon Culture Deck
Patreon Culture Deck
 
Patreon Culture Deck, April 2017
Patreon Culture Deck, April 2017Patreon Culture Deck, April 2017
Patreon Culture Deck, April 2017
 
CultureTalk: Our #CultureCode
CultureTalk: Our #CultureCodeCultureTalk: Our #CultureCode
CultureTalk: Our #CultureCode
 
RedMartian Culture Code
RedMartian Culture CodeRedMartian Culture Code
RedMartian Culture Code
 
LinkedIn’s Culture of Transformation
LinkedIn’s Culture of TransformationLinkedIn’s Culture of Transformation
LinkedIn’s Culture of Transformation
 
Digital 22 Culture Code
Digital 22 Culture CodeDigital 22 Culture Code
Digital 22 Culture Code
 
Google culture deck
Google culture deckGoogle culture deck
Google culture deck
 
Tech in asia culture code v3
Tech in asia culture code v3Tech in asia culture code v3
Tech in asia culture code v3
 
IMPACT Culture Code
IMPACT Culture CodeIMPACT Culture Code
IMPACT Culture Code
 
TempAlert Culture Code
TempAlert Culture CodeTempAlert Culture Code
TempAlert Culture Code
 
Culture Code - E3 Reloaded - Making Work Suck Less
Culture Code - E3 Reloaded - Making Work Suck Less Culture Code - E3 Reloaded - Making Work Suck Less
Culture Code - E3 Reloaded - Making Work Suck Less
 
Telemedicine Clinic (TMC) Culture Book
Telemedicine Clinic (TMC) Culture BookTelemedicine Clinic (TMC) Culture Book
Telemedicine Clinic (TMC) Culture Book
 

Ähnlich wie Buffer culture 0.6 (With a change to Be a No Ego Doer)

The Buffer Culture (with a new 10th value)
The Buffer Culture (with a new 10th value)The Buffer Culture (with a new 10th value)
The Buffer Culture (with a new 10th value)Buffer
 
Buffer Culture v0.3
Buffer Culture v0.3Buffer Culture v0.3
Buffer Culture v0.3Karen Owens
 
Vaffle Culture
Vaffle CultureVaffle Culture
Vaffle CultureVaffle
 
Dialogue guidelines
Dialogue guidelinesDialogue guidelines
Dialogue guidelinesAda Gonzalez
 
creatinga positive work place culture.pptx
creatinga  positive work place culture.pptxcreatinga  positive work place culture.pptx
creatinga positive work place culture.pptxgambhirkhaddar1
 
Creating a positive workplace culture
Creating a positive workplace cultureCreating a positive workplace culture
Creating a positive workplace cultureeph-hr
 
Think positive - Surely Success Awaits You
Think positive - Surely Success Awaits YouThink positive - Surely Success Awaits You
Think positive - Surely Success Awaits YouVenture Advisors
 
The perfect fundraiser
The perfect fundraiserThe perfect fundraiser
The perfect fundraisersand24
 
If U Don’T Want To Be Ill - Be Positive
If U Don’T Want To Be Ill - Be PositiveIf U Don’T Want To Be Ill - Be Positive
If U Don’T Want To Be Ill - Be Positiveryrota
 
Coaching in times of war and crisis - Jean-Francois Cousin for Coaching Up Un...
Coaching in times of war and crisis - Jean-Francois Cousin for Coaching Up Un...Coaching in times of war and crisis - Jean-Francois Cousin for Coaching Up Un...
Coaching in times of war and crisis - Jean-Francois Cousin for Coaching Up Un...Greatness Coaching
 
Transformational Meeting Openers
Transformational Meeting OpenersTransformational Meeting Openers
Transformational Meeting OpenersMichelle Sterling
 
Character Development
Character DevelopmentCharacter Development
Character Developmentjo bitonio
 
The habits to bedone in order to be a highly effective student
The habits to bedone in order to be a highly effective studentThe habits to bedone in order to be a highly effective student
The habits to bedone in order to be a highly effective studentSadro Clidee
 
Sm module a part 3 self advocacy(1)
Sm module a part 3 self advocacy(1)Sm module a part 3 self advocacy(1)
Sm module a part 3 self advocacy(1)Robyn Cook-Ritchie
 
TORUS Athletica Company Values
TORUS Athletica Company ValuesTORUS Athletica Company Values
TORUS Athletica Company ValuesTORUS Athletica
 

Ähnlich wie Buffer culture 0.6 (With a change to Be a No Ego Doer) (20)

The Buffer Culture (with a new 10th value)
The Buffer Culture (with a new 10th value)The Buffer Culture (with a new 10th value)
The Buffer Culture (with a new 10th value)
 
Buffer Culture v0.3
Buffer Culture v0.3Buffer Culture v0.3
Buffer Culture v0.3
 
Buffer culture 0.1
Buffer culture 0.1Buffer culture 0.1
Buffer culture 0.1
 
Vaffle Culture
Vaffle CultureVaffle Culture
Vaffle Culture
 
Work-Life Balance Presentation.pptx
Work-Life Balance Presentation.pptxWork-Life Balance Presentation.pptx
Work-Life Balance Presentation.pptx
 
Dialogue guidelines
Dialogue guidelinesDialogue guidelines
Dialogue guidelines
 
Presentationverybest1
Presentationverybest1Presentationverybest1
Presentationverybest1
 
creatinga positive work place culture.pptx
creatinga  positive work place culture.pptxcreatinga  positive work place culture.pptx
creatinga positive work place culture.pptx
 
Company culture
Company cultureCompany culture
Company culture
 
Creating a positive workplace culture
Creating a positive workplace cultureCreating a positive workplace culture
Creating a positive workplace culture
 
Think positive - Surely Success Awaits You
Think positive - Surely Success Awaits YouThink positive - Surely Success Awaits You
Think positive - Surely Success Awaits You
 
The perfect fundraiser
The perfect fundraiserThe perfect fundraiser
The perfect fundraiser
 
If U Don’T Want To Be Ill - Be Positive
If U Don’T Want To Be Ill - Be PositiveIf U Don’T Want To Be Ill - Be Positive
If U Don’T Want To Be Ill - Be Positive
 
Coaching in times of war and crisis - Jean-Francois Cousin for Coaching Up Un...
Coaching in times of war and crisis - Jean-Francois Cousin for Coaching Up Un...Coaching in times of war and crisis - Jean-Francois Cousin for Coaching Up Un...
Coaching in times of war and crisis - Jean-Francois Cousin for Coaching Up Un...
 
Transformational Meeting Openers
Transformational Meeting OpenersTransformational Meeting Openers
Transformational Meeting Openers
 
Character Development
Character DevelopmentCharacter Development
Character Development
 
Character Development
Character DevelopmentCharacter Development
Character Development
 
The habits to bedone in order to be a highly effective student
The habits to bedone in order to be a highly effective studentThe habits to bedone in order to be a highly effective student
The habits to bedone in order to be a highly effective student
 
Sm module a part 3 self advocacy(1)
Sm module a part 3 self advocacy(1)Sm module a part 3 self advocacy(1)
Sm module a part 3 self advocacy(1)
 
TORUS Athletica Company Values
TORUS Athletica Company ValuesTORUS Athletica Company Values
TORUS Athletica Company Values
 

Mehr von Buffer

How to Gain a Massive Following on Instagram: 10 Proven Tactics to Grow Follo...
How to Gain a Massive Following on Instagram: 10 Proven Tactics to Grow Follo...How to Gain a Massive Following on Instagram: 10 Proven Tactics to Grow Follo...
How to Gain a Massive Following on Instagram: 10 Proven Tactics to Grow Follo...Buffer
 
The 10 Words That Motivate Us Most
The 10 Words That Motivate Us MostThe 10 Words That Motivate Us Most
The 10 Words That Motivate Us MostBuffer
 
Buffer's 6 Core Values, version 2.0
Buffer's 6 Core Values, version 2.0 Buffer's 6 Core Values, version 2.0
Buffer's 6 Core Values, version 2.0 Buffer
 
Trello board inspiration for remote teams
Trello board inspiration for remote teamsTrello board inspiration for remote teams
Trello board inspiration for remote teamsBuffer
 
State of Remote Work 2018 [Data & Analysis]
State of Remote Work 2018 [Data & Analysis]State of Remote Work 2018 [Data & Analysis]
State of Remote Work 2018 [Data & Analysis]Buffer
 
Three Breakthroughs and Two Failures That Have Shaped Buffer in the Past Six ...
Three Breakthroughs and Two Failures That Have Shaped Buffer in the Past Six ...Three Breakthroughs and Two Failures That Have Shaped Buffer in the Past Six ...
Three Breakthroughs and Two Failures That Have Shaped Buffer in the Past Six ...Buffer
 
Buffer's Top 10 Learnings Growing to $10 Million ARR
Buffer's Top 10 Learnings Growing to $10 Million ARRBuffer's Top 10 Learnings Growing to $10 Million ARR
Buffer's Top 10 Learnings Growing to $10 Million ARRBuffer
 
How the Pros Get Leads From Social Media
How the Pros Get Leads From Social MediaHow the Pros Get Leads From Social Media
How the Pros Get Leads From Social MediaBuffer
 
Top 10 Learnings Growing to (Almost) $10 Million ARR: Leo's presentation at S...
Top 10 Learnings Growing to (Almost) $10 Million ARR: Leo's presentation at S...Top 10 Learnings Growing to (Almost) $10 Million ARR: Leo's presentation at S...
Top 10 Learnings Growing to (Almost) $10 Million ARR: Leo's presentation at S...Buffer
 
3 Soon-to-Be-Everywhere Social Media Trends for 2016
3 Soon-to-Be-Everywhere Social Media Trends for 20163 Soon-to-Be-Everywhere Social Media Trends for 2016
3 Soon-to-Be-Everywhere Social Media Trends for 2016Buffer
 
How to Write a Content Marketing Plan Step-by-Step
How to Write a Content Marketing Plan Step-by-StepHow to Write a Content Marketing Plan Step-by-Step
How to Write a Content Marketing Plan Step-by-StepBuffer
 
The 30-Second Guide to URL Shorteners
The 30-Second Guide to URL ShortenersThe 30-Second Guide to URL Shorteners
The 30-Second Guide to URL ShortenersBuffer
 
We've Been Failing on Social Media for 2 Years. Here's What We Think It Means.
We've Been Failing on Social Media for 2 Years. Here's What We Think It Means.We've Been Failing on Social Media for 2 Years. Here's What We Think It Means.
We've Been Failing on Social Media for 2 Years. Here's What We Think It Means.Buffer
 
What 1 Million Tweets Taught Us About Tweeting Successfully
What 1 Million Tweets Taught Us About Tweeting SuccessfullyWhat 1 Million Tweets Taught Us About Tweeting Successfully
What 1 Million Tweets Taught Us About Tweeting SuccessfullyBuffer
 
Social Media Frequency: How Often to Post to Twitter, Facebook, and More
Social Media Frequency: How Often to Post to Twitter, Facebook, and MoreSocial Media Frequency: How Often to Post to Twitter, Facebook, and More
Social Media Frequency: How Often to Post to Twitter, Facebook, and MoreBuffer
 
The 30 Best Books for Online Marketers
The 30 Best Books for Online MarketersThe 30 Best Books for Online Marketers
The 30 Best Books for Online MarketersBuffer
 
Buffer Marketing Culture
Buffer Marketing CultureBuffer Marketing Culture
Buffer Marketing CultureBuffer
 
The Psychology of Social Media (Mozcon 2015)
The Psychology of Social Media (Mozcon 2015)The Psychology of Social Media (Mozcon 2015)
The Psychology of Social Media (Mozcon 2015)Buffer
 
Twitter Tips for Beginners
Twitter Tips for BeginnersTwitter Tips for Beginners
Twitter Tips for BeginnersBuffer
 
Power Words - 189 Words That Convert
Power Words - 189 Words That ConvertPower Words - 189 Words That Convert
Power Words - 189 Words That ConvertBuffer
 

Mehr von Buffer (20)

How to Gain a Massive Following on Instagram: 10 Proven Tactics to Grow Follo...
How to Gain a Massive Following on Instagram: 10 Proven Tactics to Grow Follo...How to Gain a Massive Following on Instagram: 10 Proven Tactics to Grow Follo...
How to Gain a Massive Following on Instagram: 10 Proven Tactics to Grow Follo...
 
The 10 Words That Motivate Us Most
The 10 Words That Motivate Us MostThe 10 Words That Motivate Us Most
The 10 Words That Motivate Us Most
 
Buffer's 6 Core Values, version 2.0
Buffer's 6 Core Values, version 2.0 Buffer's 6 Core Values, version 2.0
Buffer's 6 Core Values, version 2.0
 
Trello board inspiration for remote teams
Trello board inspiration for remote teamsTrello board inspiration for remote teams
Trello board inspiration for remote teams
 
State of Remote Work 2018 [Data & Analysis]
State of Remote Work 2018 [Data & Analysis]State of Remote Work 2018 [Data & Analysis]
State of Remote Work 2018 [Data & Analysis]
 
Three Breakthroughs and Two Failures That Have Shaped Buffer in the Past Six ...
Three Breakthroughs and Two Failures That Have Shaped Buffer in the Past Six ...Three Breakthroughs and Two Failures That Have Shaped Buffer in the Past Six ...
Three Breakthroughs and Two Failures That Have Shaped Buffer in the Past Six ...
 
Buffer's Top 10 Learnings Growing to $10 Million ARR
Buffer's Top 10 Learnings Growing to $10 Million ARRBuffer's Top 10 Learnings Growing to $10 Million ARR
Buffer's Top 10 Learnings Growing to $10 Million ARR
 
How the Pros Get Leads From Social Media
How the Pros Get Leads From Social MediaHow the Pros Get Leads From Social Media
How the Pros Get Leads From Social Media
 
Top 10 Learnings Growing to (Almost) $10 Million ARR: Leo's presentation at S...
Top 10 Learnings Growing to (Almost) $10 Million ARR: Leo's presentation at S...Top 10 Learnings Growing to (Almost) $10 Million ARR: Leo's presentation at S...
Top 10 Learnings Growing to (Almost) $10 Million ARR: Leo's presentation at S...
 
3 Soon-to-Be-Everywhere Social Media Trends for 2016
3 Soon-to-Be-Everywhere Social Media Trends for 20163 Soon-to-Be-Everywhere Social Media Trends for 2016
3 Soon-to-Be-Everywhere Social Media Trends for 2016
 
How to Write a Content Marketing Plan Step-by-Step
How to Write a Content Marketing Plan Step-by-StepHow to Write a Content Marketing Plan Step-by-Step
How to Write a Content Marketing Plan Step-by-Step
 
The 30-Second Guide to URL Shorteners
The 30-Second Guide to URL ShortenersThe 30-Second Guide to URL Shorteners
The 30-Second Guide to URL Shorteners
 
We've Been Failing on Social Media for 2 Years. Here's What We Think It Means.
We've Been Failing on Social Media for 2 Years. Here's What We Think It Means.We've Been Failing on Social Media for 2 Years. Here's What We Think It Means.
We've Been Failing on Social Media for 2 Years. Here's What We Think It Means.
 
What 1 Million Tweets Taught Us About Tweeting Successfully
What 1 Million Tweets Taught Us About Tweeting SuccessfullyWhat 1 Million Tweets Taught Us About Tweeting Successfully
What 1 Million Tweets Taught Us About Tweeting Successfully
 
Social Media Frequency: How Often to Post to Twitter, Facebook, and More
Social Media Frequency: How Often to Post to Twitter, Facebook, and MoreSocial Media Frequency: How Often to Post to Twitter, Facebook, and More
Social Media Frequency: How Often to Post to Twitter, Facebook, and More
 
The 30 Best Books for Online Marketers
The 30 Best Books for Online MarketersThe 30 Best Books for Online Marketers
The 30 Best Books for Online Marketers
 
Buffer Marketing Culture
Buffer Marketing CultureBuffer Marketing Culture
Buffer Marketing Culture
 
The Psychology of Social Media (Mozcon 2015)
The Psychology of Social Media (Mozcon 2015)The Psychology of Social Media (Mozcon 2015)
The Psychology of Social Media (Mozcon 2015)
 
Twitter Tips for Beginners
Twitter Tips for BeginnersTwitter Tips for Beginners
Twitter Tips for Beginners
 
Power Words - 189 Words That Convert
Power Words - 189 Words That ConvertPower Words - 189 Words That Convert
Power Words - 189 Words That Convert
 

Kürzlich hochgeladen

Performance Management Notes for MBA Students
Performance Management Notes for MBA StudentsPerformance Management Notes for MBA Students
Performance Management Notes for MBA StudentsManickam Gajapathy
 
Improving Operations through Observation and Gemba Walks
Improving Operations through Observation and Gemba WalksImproving Operations through Observation and Gemba Walks
Improving Operations through Observation and Gemba WalksCIToolkit
 
An Important Step Toward Process Improvement
An Important Step Toward Process ImprovementAn Important Step Toward Process Improvement
An Important Step Toward Process ImprovementCIToolkit
 
Empowering Resilience & Strategic Growth: Insights for Emerging Leaders
Empowering Resilience & Strategic Growth: Insights for Emerging LeadersEmpowering Resilience & Strategic Growth: Insights for Emerging Leaders
Empowering Resilience & Strategic Growth: Insights for Emerging LeadersMahmoud Rabie
 
Forget Fiverr : Fractional Employment the ins and outs
Forget Fiverr : Fractional Employment the ins and outsForget Fiverr : Fractional Employment the ins and outs
Forget Fiverr : Fractional Employment the ins and outsStephan Koning
 
How the Heck do you Teach Level Design? Educating in the Studio
How the Heck do you Teach Level Design? Educating in the StudioHow the Heck do you Teach Level Design? Educating in the Studio
How the Heck do you Teach Level Design? Educating in the StudioChristopher Totten
 
Organizations in a Future with Generative AI
Organizations in a Future with Generative AIOrganizations in a Future with Generative AI
Organizations in a Future with Generative AIKye Andersson
 
The Role of Fishbone Diagram in Analyzing Cause and Effect
The Role of Fishbone Diagram in Analyzing Cause and EffectThe Role of Fishbone Diagram in Analyzing Cause and Effect
The Role of Fishbone Diagram in Analyzing Cause and EffectCIToolkit
 
Making Sense of Multiple Ideas with Affinity Diagrams
Making Sense of Multiple Ideas with Affinity DiagramsMaking Sense of Multiple Ideas with Affinity Diagrams
Making Sense of Multiple Ideas with Affinity DiagramsCIToolkit
 
Tackling Fake Agility w/ Johanna Rothman
Tackling Fake Agility w/ Johanna RothmanTackling Fake Agility w/ Johanna Rothman
Tackling Fake Agility w/ Johanna RothmanStefan Wolpers
 
From Command Line to Reporting Line: The Diary of a First-Time EM
From Command Line to Reporting Line: The Diary of a First-Time EMFrom Command Line to Reporting Line: The Diary of a First-Time EM
From Command Line to Reporting Line: The Diary of a First-Time EMGloria Chow
 
Value Stream Map: A Visual Approach to Process Optimization
Value Stream Map: A Visual Approach to Process OptimizationValue Stream Map: A Visual Approach to Process Optimization
Value Stream Map: A Visual Approach to Process OptimizationCIToolkit
 
Applying the PDCA Cycle: A Blueprint for Continuous Improvement
Applying the PDCA Cycle: A Blueprint for Continuous ImprovementApplying the PDCA Cycle: A Blueprint for Continuous Improvement
Applying the PDCA Cycle: A Blueprint for Continuous ImprovementCIToolkit
 
Test_document_upload_SQL_minimum_fourteen
Test_document_upload_SQL_minimum_fourteenTest_document_upload_SQL_minimum_fourteen
Test_document_upload_SQL_minimum_fourteenolgaz9
 
Roadway to GDSC- Session 1 Powerpoint Presentation
Roadway to GDSC- Session 1 Powerpoint PresentationRoadway to GDSC- Session 1 Powerpoint Presentation
Roadway to GDSC- Session 1 Powerpoint Presentationgdscghrcem
 
What is 5S principles of trainers for training institutions.pdf
What is 5S principles of trainers for training institutions.pdfWhat is 5S principles of trainers for training institutions.pdf
What is 5S principles of trainers for training institutions.pdfBALASUNDARESAN M
 
A3 Thinking: A Structured Approach to Problem Solving
A3 Thinking: A Structured Approach to Problem SolvingA3 Thinking: A Structured Approach to Problem Solving
A3 Thinking: A Structured Approach to Problem SolvingCIToolkit
 
HR for Non HR_Learning and Development.
HR for Non HR_Learning  and Development.HR for Non HR_Learning  and Development.
HR for Non HR_Learning and Development.azischin
 
Analyzing and Monitoring Processes through Time Value Mapping
Analyzing and Monitoring Processes through Time Value MappingAnalyzing and Monitoring Processes through Time Value Mapping
Analyzing and Monitoring Processes through Time Value MappingCIToolkit
 

Kürzlich hochgeladen (20)

Performance Management Notes for MBA Students
Performance Management Notes for MBA StudentsPerformance Management Notes for MBA Students
Performance Management Notes for MBA Students
 
Capacity2 - Briefing and Facilitation training slides
Capacity2 - Briefing and Facilitation training slidesCapacity2 - Briefing and Facilitation training slides
Capacity2 - Briefing and Facilitation training slides
 
Improving Operations through Observation and Gemba Walks
Improving Operations through Observation and Gemba WalksImproving Operations through Observation and Gemba Walks
Improving Operations through Observation and Gemba Walks
 
An Important Step Toward Process Improvement
An Important Step Toward Process ImprovementAn Important Step Toward Process Improvement
An Important Step Toward Process Improvement
 
Empowering Resilience & Strategic Growth: Insights for Emerging Leaders
Empowering Resilience & Strategic Growth: Insights for Emerging LeadersEmpowering Resilience & Strategic Growth: Insights for Emerging Leaders
Empowering Resilience & Strategic Growth: Insights for Emerging Leaders
 
Forget Fiverr : Fractional Employment the ins and outs
Forget Fiverr : Fractional Employment the ins and outsForget Fiverr : Fractional Employment the ins and outs
Forget Fiverr : Fractional Employment the ins and outs
 
How the Heck do you Teach Level Design? Educating in the Studio
How the Heck do you Teach Level Design? Educating in the StudioHow the Heck do you Teach Level Design? Educating in the Studio
How the Heck do you Teach Level Design? Educating in the Studio
 
Organizations in a Future with Generative AI
Organizations in a Future with Generative AIOrganizations in a Future with Generative AI
Organizations in a Future with Generative AI
 
The Role of Fishbone Diagram in Analyzing Cause and Effect
The Role of Fishbone Diagram in Analyzing Cause and EffectThe Role of Fishbone Diagram in Analyzing Cause and Effect
The Role of Fishbone Diagram in Analyzing Cause and Effect
 
Making Sense of Multiple Ideas with Affinity Diagrams
Making Sense of Multiple Ideas with Affinity DiagramsMaking Sense of Multiple Ideas with Affinity Diagrams
Making Sense of Multiple Ideas with Affinity Diagrams
 
Tackling Fake Agility w/ Johanna Rothman
Tackling Fake Agility w/ Johanna RothmanTackling Fake Agility w/ Johanna Rothman
Tackling Fake Agility w/ Johanna Rothman
 
From Command Line to Reporting Line: The Diary of a First-Time EM
From Command Line to Reporting Line: The Diary of a First-Time EMFrom Command Line to Reporting Line: The Diary of a First-Time EM
From Command Line to Reporting Line: The Diary of a First-Time EM
 
Value Stream Map: A Visual Approach to Process Optimization
Value Stream Map: A Visual Approach to Process OptimizationValue Stream Map: A Visual Approach to Process Optimization
Value Stream Map: A Visual Approach to Process Optimization
 
Applying the PDCA Cycle: A Blueprint for Continuous Improvement
Applying the PDCA Cycle: A Blueprint for Continuous ImprovementApplying the PDCA Cycle: A Blueprint for Continuous Improvement
Applying the PDCA Cycle: A Blueprint for Continuous Improvement
 
Test_document_upload_SQL_minimum_fourteen
Test_document_upload_SQL_minimum_fourteenTest_document_upload_SQL_minimum_fourteen
Test_document_upload_SQL_minimum_fourteen
 
Roadway to GDSC- Session 1 Powerpoint Presentation
Roadway to GDSC- Session 1 Powerpoint PresentationRoadway to GDSC- Session 1 Powerpoint Presentation
Roadway to GDSC- Session 1 Powerpoint Presentation
 
What is 5S principles of trainers for training institutions.pdf
What is 5S principles of trainers for training institutions.pdfWhat is 5S principles of trainers for training institutions.pdf
What is 5S principles of trainers for training institutions.pdf
 
A3 Thinking: A Structured Approach to Problem Solving
A3 Thinking: A Structured Approach to Problem SolvingA3 Thinking: A Structured Approach to Problem Solving
A3 Thinking: A Structured Approach to Problem Solving
 
HR for Non HR_Learning and Development.
HR for Non HR_Learning  and Development.HR for Non HR_Learning  and Development.
HR for Non HR_Learning and Development.
 
Analyzing and Monitoring Processes through Time Value Mapping
Analyzing and Monitoring Processes through Time Value MappingAnalyzing and Monitoring Processes through Time Value Mapping
Analyzing and Monitoring Processes through Time Value Mapping
 

Buffer culture 0.6 (With a change to Be a No Ego Doer)

  • 1. The Buffer Culture Powered by Happiness Version 0.6
  • 2. Always a work in progress • As with everything we do and ourselves, this document is a continual work in progress • Updated February 18th, 2015
  • 3. Start with why Culture: what gives Buffer the best chance for progress of the product, happiness of users and the team, and personal growth while part of the journey?
  • 4. The foundation of our values In the founding months, Joel & Leo read, re- read and internalized Dale Carnegie’s famous book, How To Win Friends and Influence People. A lot of the Buffer values are derived from his deeply impactful words. In January 2013, when Buffer was 7 people, we discussed what words define the culture we have, and put together this document.
  • 5. The 10 BufferValues 1. Choose positivity and happiness 2. Default to transparency 3. Have a focus on self improvement 4. Be a "no ego" doer 5. Listen first, then listen more 6. Have a bias towards clarity 7. Make time to reflect 8. Live smarter, not harder 9. Show gratitude 10. Do the right thing
  • 6. Choose positivity and happiness • You strive to approach things in a positive and optimistic way • You avoid criticizing or condemning team members or users • You avoid complaining • You let the other person save face, even if they are clearly wrong • You are deliberate about giving genuine appreciation
  • 7. Default to transparency • You take pride in opportunities to share our beliefs, failures, strengths and decisions • You use transparency as a tool to help others • You always state your thoughts immediately and with honesty • You share early in the decision process, to avoid “big revelations”
  • 8. Have a focus on self improvement • You are conscious of your current level of productivity and happiness, and make continual changes to grow • You have a higher expectation of yourself, than Buffer does of you • You regularly and deliberately do things that make you feel uncomfortable • You practice activities and develop habits that will improve your mind and your body
  • 9. Be a "no ego" doer • You don't attach your personal self to ideas • You are adaptable and comfortable with making decisions and working in situations of uncertainty • You have a bias towards action: Done well today is better than perfect next week • You practice humility • You ship code the moment it is better than what is live on our site
  • 10. • You seek first to understand, then to be understood • You focus on listening rather than responding • You take the approach that everything is a hypothesis and you could be wrong • You are suggestive rather than instructive, replacing phrases such as ‘certainly’,‘undoubtedly’, etc. with ‘perhaps’,‘I think’, ‘my intuition right now’ Listen first, then listen more
  • 11. Have a bias towards clarity • You talk, code, design and write in a clear way instead of being clever • You over-communicate, repeating things more times than you would intuitively • You use more words to explain, even if it feels obvious already • You don’t make assumptions, you instead ask that extra question to have the full picture
  • 12. Make time to reflect • You deliberately find time for reflection, because that’s where your life-changing adjustments come from • You have a calm approach to discussions and ponder points in your own time • You find time to jump out of the trenches into the higher level thinking that will move the needle • You understand the value of patience and treat it as a muscle which needs practice to grow
  • 13. Live smarter, not harder • You value waking up fresh over working that extra hour • You always aim to be fully engaged in an activity, or resting • You single task your way through the day • You are at the top of your game, as you focus on expanding capacity of your mental, physical, emotional and spiritual energy • You choose to be at the single place on Earth where you are the happiest and most productive, and you are not afraid to find out where that is
  • 14. Show gratitude • You regularly stop and are grateful for your circumstances • You are grateful for the work co-workers do to push the company forward and to help you move faster • You approach customer conversations with humility and the knowledge that it’s a privilege to serve these people • You have gratitude for platforms, tools and open source that laid the foundation for the possibility of the company: 
 “If I have seen further it is by standing on the shoulders of giants” - Isaac Newton
  • 15. Do the right thing • You choose what’s best for customers and the company in the long-term • You correct the mistake even when no one would notice • You strive to provide the best solution, even if that means foregoing profit • You get excited about opportunities to help others