#GTKTC: A community-led guide to Salesforce community resources, a Dreamforce 2012 session

1. Getting to Know the Community
#GTKTC: A community-led guide to Salesforce
community resources

2. Bryan Boroughf
Silicon Valley User Group Leader | Salesforce MVP
@BryanBoroughf

3. Safe harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if
any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-
looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of
product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of
management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments
and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our
service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth,
interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated
with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain,
and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling
non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the
financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This
documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

4. All about the Salesforce MVP Program
This program recognizes exceptional individuals within the
Salesforce community for their leadership, knowledge, and
ongoing contributions. These individuals represent the spirit
of the community and what it is all about!
 Accessibility
 Expertise
 Responsive
 Leadership
 Advocacy
 www.salesforce.com/mvp/

5. Community Matters

6. Let’s #GTKTC!
• Learn something new? Share it!
• Use the #GTKTC hashtag when posting
• Session resources shared to Chatter
• Miss something? No Worries!
• We’ll post all content to the session group, our own profiles, and Twitter
• Lots of #Community leaders in this session
• Participation = #AWESOME

7. Community Matters
• Community Etiquette [mostly common courtesy]
• Be….Authentic, Civil, Kind, Transparent, REAL Tip:
Automation
• Speak for yourself [follow corporate guidelines] = Good
(but robots
• Share & GIVE aren’t
social).
• Play to your strengths
• R-E-S-P-E-C-T

8. Matt Brown
Salesforce MVP
@mattybme

9. It All Starts With Success.
success.salesforce.com

10. It All Starts With Success
• Learning Center • Answers
• New Release & Feature • Rockstars at the ready
Training • Don’t have to go it alone
• Best Practices • Thousands of answers!
• Tip Sheets

11. Who Owes Me a BEER?
http://bit.ly/GTKTC_BEER

12. It All Starts With Success
• Ideas • Salesforce Blogs
• You Ask for It, You • Company
(May) Get It! • Product
• Monitored By Salesforce • Strategy
[#T3C] • Community
• Your Votes Count • Developer
• See “Coming Soon” &
Delivered Ideas via @DanDarcy & @KendallSF

13. What About Facebook? And Twitter?
• Facebook [facebook.com/salesforce]
• Features, Tips by Cloud / Product
• News, Events, Feedback
• Twitter [twitter.com/salesforce]
• http://bit.ly/GTKTC_SFfamily
• Community Hashtags:
• #askforce
• #df12
• #GTKTC

14. About #askforce
Over 1,100 Posts in 30 days world-wide

15. And Let’s Not Forget

16. Jennifer Phillips
Orlando User Group Leader | Salesforce MVP
@CRMjen

18. • 120+ User Groups
• >32K Active Members
• 300+ Meetings
• For Community, by
WE. Community
• Users, Administrators,
Developers, Non-Profits,
Dreamers
#askforce • Cost = ZERO! (#Like)

19. Salesforce User Groups: What’s In It For YOU?
• Great way to:
• Connect with other users
• Hone your salesforce.com chops
• Stay ‘In The Know’
• Meet your new employee
• Land your next gig
• Ask about the feature or tactic you’re dying to use

20. #GTKTC

21. Salesforce User Groups: Get Creative!
• Dreamforce to YOU – Florida (df2ufl.org)
• Annual State-Wide User Group Meeting
• Full day of content, community
• Surveys build the sessions
• Orlando, Tampa, Jacksonville, Miami
• Guest #RockStar Community speakers
• Winning Moments: Tickets to #DF12!
• For YOU, by YOU = YOUR vision.

22. Salesforce User Groups: Give Back!
• Annual #GivesBack Project
• For the NP Community
• By the UG Community
• Build User Group skills
• Use forces for GOOD.
• For YOU, by YOU = YOUR vision.

24. Connect. Collaborate. Grow.
http://bit.ly/GTKTC_UG
usergroups.salesforce.com

25. Tal Frankfurt
User Group Leader / Salesforce MVP
@cloud4good

26. Community Matters

27. Salesforce = IDEAL
Qualified nonprofits get Product Donation
•1% Time • 10 donated licenses of
•1% Equity Salesforce Enterprise Edition
•1% Product • Full access to AppExchange
• 2 configuration & 5 developer
sandboxes
• Deep discounts on other
Salesforce products

28. Over 15,000 salesforce.com Nonprofit Customers

29. Demand for Skilled Volunteering = UNMET
NO
Need
79% of nonprofits
Need skilled volunteers have an unmet
(but don’t have enough help)
demand for
ENOUGH
skilled
skilled volunteers
volunteers

30. The Nonprofit Starter Pack (NPSP)
Strengths Weaknesses
• Works out of the box • Not fully configurable
• Addresses NP processes • Managed packages are
• Remotely updated opaque
• Easily uninstalled • Managed packages can’t
be modified
• Github*
• Github*

31. Bring Good Karma.
http://bit.ly/GTKTC_karma

32. Help Yourself
NP Help & Training NP User Groups
http://bit.ly/GTKTC_NPHelp http://bit.ly/GTKTC_NPug
NP Resources for Developers Salesforce Foundation You Tube
http://bit.ly/GTKTC_YTnpsp http://bit.ly/GTKTC_YTfound
NP Google Groups NP Salesforce Success Answers
http://bit.ly/GTKTC_Gnp http://bit.ly/GTKTC_NPQA
http://bit.ly/GTKTC_NPSPgoogle

33. Talk to the Pros
Nonprofit Service Providers on AppExchange
http://bit.ly/GTKTC_NPpros
Nonprofit APPS on AppExchange
http://bit.ly/GTKTC_NPapps

34. #GTKTC. Get. Give. Grow.
http://bit.ly/GTKTC_ALL

35. Bryan Boroughf Matt Brown Jennifer Phillips Tal Frankfurt
User Group Leader Salesforce MVP User Group Leader User Group Leader
Salesforce MVP @mattybme Salesforce MVP Salesforce MVP
@BryanBoroughf @CRMjen @cloud4good
#GTKTC