2.0 Challenges For Retail Banks
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Are reatil banks ready capitalize on the opportunites of web 2.0?
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2.0 Challenges For Retail Banks
- 1. Enhancing Customer engagement through internet Are retail banks facing up to the challenges put by web 2.0? Woerden, April 2009
- 6. Drivers for successful engagement strategies Interactivity & wizzards / Focus specific topics and target groups Stickiness & usability Facilitate cross channel support (call center, branch office)
- 10. Some examples to inspire you Interactivity & wizzards /
- 11. Figlo: facilitating financial planning Interactivity & wizzards / http://www.youtube.com/watch?v=UvOAIntlBnc
- 12. SNS Bank: What’s your savingplan? Simple 3 step wizard supports product selection Interactivity & wizzards /
- 15. Umpqua Bank , bank like you live Interactivity & wizzards / http://www.umpquabank.com/
- 16. Rabobank ‘cooperative dividend’ engaging local community through supporting local initiatives Interactivity & wizzards /
- 17. ING Direct: wethesavers.com Interactivity & wizzards /
- 18. More information? Interactivity & wizzards / IG&H Consulting & Interim | market driven, operation wise Bouwe Kuik Senior Manager Financial Services Vijzelmolenlaan 10-18, Postbus 572 3440 AN WOERDEN The Netherlands M +31 (0)6 46278 477 T +31 (0)348 496 300 F +31 (0)348 496 393 I www.igh.nl E [email_address]
- 19. Enhancing Customer engagement through internet Are retail banks facing up to the challenges put by web 2.0? Woerden, April 2009
Editor's Notes
- © IG&H Management Consultants B.V. My name is Bouwe Kuik I have prepared a presentation on the topic of interactivity and wizards If you have any questions, I suggest you save them up for the discussion