The document discusses how to handle conflicts constructively. It begins by defining a conflict as any situation where there is disagreement and a need for a solution. It then covers attitudes to have when facing conflicts, including adopting abundant thinking and taking responsibility. Various conflict handling styles are presented, with collaborating seen as most likely to reach an optimal solution. The concept of a conflict funnel model to resolve issues at the highest shared level is introduced. Finally, the importance of willingness to find an optimal solution, using consistent processes, and learning from each experience are emphasized for constructive conflict handling.

1. 0
Bart Vanderbeke
violin maker: Thomas Meuwissen https://www.thomasmeuwissen.com/
Photo: Rudi Van Beek (http://www.rudivanbeek.be)
Craftsmanship:
How to handle conflicts
Bart Vanderbeke

2. 1
Bart Vanderbeke
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
Att: continuum: Att
concert: Goal
How: preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap
CRAFTSMANSHIP
CRAFTSMANSHIP
EMPLOYABILITY
CAPABILITY
Train people well enough,
so they can leave,
treat them well enough,
so they don’t want to
Richard Branson
The professionalism I show in my job
will allow me to find a new job easily
if I were to leave my job.
‘I’ on the slides is
you listening to this
presentation…
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
Att: continuum: Att
concert: Goal
How: preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
ext time: Recap
I have the skills or build the skills
to do my current job professionally.
(technology, methods, process,…)
©ARAK7

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Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
Att: continuum: Att
concert: Goal
How: preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap
Goal of ppt
• I learn to transform conflicts into a constructive TOOL
• I know I am the most important contributor to a solution
• I am aware that the way I step into a discussion determines
the probability of success
‘I’ on the slides is you
listening to this
presentation…

4. 3
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
Att: continuum: Att
concert: Goal
How: preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap
What is a conflict?
• Any situation where
• there is a disagreement and
• there is a need for a solution
• Ethymology of the word does not refer to ‘collaboration’
− Latin: Confligere = clash, collide
• CC = Constructive Conflict
Lencioni http://idm.ac/lencioni-trust-pyramid-a-powerful-tool-for-team-development-group-dynamics-and-team-buidling/

5. 4
Bart Vanderbeke
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
Att: continuum: Att
concert: Goal
How: preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap
What? Constructive Conflicts are productive! (Rolih)
CONSTRUCTIVE CONFLICT IN TEAMWORK, Sandra Bršec Rolih, univ.spec.oec

6. 5
Bart Vanderbeke
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
Att: continuum: Att
concert: Goal
How: preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap
Attitude: How do I react on a problem occurring?
the pufferfish: “I have a huge problem!”
chaff and flares: “Look, look, an other problem!”
emotional countermeasures:
“It is always me!”
“I know nothing!”
“It is not my problem!”

7. 6
Bart Vanderbeke
win run
collaborate
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
Att: continuum: Att
concert: Goal
How: preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap
© Dmitriy Melnikov
Attitude: what do I want?
© Roman Stetsyk

8. 7
Bart Vanderbeke
Attitude: My instinct
(from NXP training)
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
Att: continuum: Att
concert: Goal
How: preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap

9. 8
Bart Vanderbeke
Attitude: Conflict handling styles (Kilmann)
collaborative
assertive
assertive
collaborative
compromise
Style Description
avoid no interaction, passive, meet other’s needs
accomodate active, but still only meet other’s needs
compromise partly meet my and other’s needs, suboptimal
compete MY needs
collaborate biggest probability of reaching the optimum
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
continuum: Att
concert: Goal
preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap

10. 9
Bart Vanderbeke
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
continuum: Att
concert: Goal
preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap
Attitude: Continuum
WIN MY WAY
GO PART WAY
IGNORE
0
5
1
4
3
2
GO YOUR WAY
2.5
(from NXP training)
EXPLORE BOTH WAYS

11. 10
Bart Vanderbeke
Set the goal: I go for the ‘optimum’ : concert metaphor
Make Choices to achieve the optimum
Mix all the channels for an optimal sound experience
Balance choices to get the optimal project result
Optimal sound ≠ n channels @ max
Optimal sound ≠ n channel @ max/ 𝑛
Optimal sound = mix levels that create the nicest soundscape
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
continuum: Att
concert: Goal
preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap
© Anthony Delanoix

12. 11
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
continuum: Att
concert: Goal
preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap
How? Preconditions for success
• I adopt abundant thinking
− Abundant thinking → Zero-sum thinking
▪ Abundant:
the amount of happiness, success, health is
unlimited
▪ Zero-sum:
“If you are more “happy/successful/rich, I
become less happy/successful/rich.”
• I adopt resolutionary thinking
− The winning is in finding the optimal solution
− Business/technical: best fit for business goals
− Interpersonal: equitable (billijk)
• I take/keep responsibility
− I am a Player, not a Victim
• I learn to see CC handling as a TOOL
− Constructive energy discussion rather
than a fight
− CCs are needed to find the optimal
solution for a problem
− CC exploits the team’s DIVERSITY
▪ Bart’s motto: “if there is someone around
who always thinks and acts the same as me,
one of us is obsolete.”
− CC opportunity for LEARNing
• I show WILLINGNESS to go for the
optimum

13. 12
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
continuum: Att
concert: Goal
preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap
© Filip Vandendriessche
How? Conflict Funnel model
• Address a problem/conflict
at the highest possible level both people
share.
• Pull the topic to a level where you can
agree and then step down again to decide
on a way forward.
1. Operational: We both need Paul, he is a
Y specialist
2. Strategic: proj Z uses technology Y and
this matches our vision
3. Operational: I accept that X will work
on proj Z
PROBLEM
GOAL
HOW
management funnel
conflict pyramid
criteria
strategic
tactical
operational

14. 13
Bart Vanderbeke
Interpersonal -- How? Process
Especially when
it is about an interpersonal conflict
a consistent process is useful
(from NXP training)
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
continuum: Att
concert: Goal
preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap

15. 14
Recap: Preconditions for constructive problem solving
• WILLINGNESS to go for an optimum
• abundant thinking
• resolutionary thinking
• Take/keep responsibility
− Player, not a victim
• CC is a TOOL
• Use a consistent process when it is about interpersonal stuff
Craftsmanship
Goal
First reaction
Waltz or Fight
What do I want
Concert
Conflict
Preconditions
Productive!
Basic attitudes
Styles
NXP model
Funnel
Process
Recap: Preconditions
In short
Next time
Why does a pen fall?

16. 15
Bart Vanderbeke
Recap: In short (Rolih)
CONSTRUCTIVE CONFLICT IN TEAMWORK, Sandra Bršec Rolih univ.spec.oec
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
continuum: Att
concert: Goal
preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap

17. 16
Recap: Next time
• Next time I encounter a problem or next time I am in a conflict
• I will look at myself and see
− Do I show the willingness to go for the optimal solution?
− Do I see that the win-win is in the optimal solution for the project?
− Am I conscious about my own behavior?
• I know I can transform conflicts into a constructive TOOL
• I know I am the most important contributor to a solution
• I am aware that the way I step into a discussion determines the probability of
success
Craftsmanship
Goal
What
Productive!: What
puffer fish: Att
Waltz-Run-Fight: Att
Instinct: Att
Kilmann: Att
continuum: Att
concert: Goal
preconditions: How
Funnel: How
Process: How
Preconditions: Recap
In short: Recap
Next time: Recap

18. 17
Bart Vanderbeke
Conflict
handling
© Dmitriy Melnikov

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