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@The Digital Conversationalist
@AndreaTEdwards
How to be a
World Class
Social Leader
The age
of
distrust
@ A n d r e a T E d w a r d s
@ A n d r e a T E d w a r d s
@ A n d r e a T E d w a r d s
@ A n d r e a T E d w a r d s
The
customer
today
@ A n d r e a T E d w a r d s
The 4th Industrial Revolution
VUCA
Disruption
Innovation
Change Agile
Political
Crisis
Environment
Millennials
GenX
Baby
boomers
21st Century Skills
Fake news
Cyber Attacks
Information security
Privacy
Data
Data
PrivacyBlockchain
Religion
Trolls
Bots
Work Life
Balance
FOMO
Content
shock
Gig
economy
Mega Smart Cities
Aging
Population
New way of
workingClimate
Change
AI
Digital
skills
Digital
revolution
Machine
learning
Automation
Robots
Autonomous vehicles
Fundamentalism
Job
Losses
Inequality
Healthcare
Humanity in business
Corporate
Culture
Employee
Engagement
Education
People Power
Social
activism
Corruption
NationalismFear
Manipulation
Distraction
Infobesity
Trust
Distrust
Digital
Data
privacy
Cambridge Analytica
Cyber warfare
Ignorance
Speed Of Change
Rising
Asia
@ A n d r e a T E d w a r d s
Who do we
TRUST? Family
Friends
Bloggers
Social media connections
Colleagues
Journalists
Religious leaders
Celebrities
Brands
Politicians
1
2
3
4
5
6
7
8
9
10
Ref: affilinet survey
@ A n d r e a T E d w a r d s
CEO
Government Officials
Academics
GENERAL POPULATION
Board of Directors
Technical Experts
Elite Media
The old
PYRAMID of
information
@ A n d r e a T E d w a r d s
Today it’s a
DIAMOND
@ A n d r e a T E d w a r d s
@ A n d r e a T E d w a r d s
@ A n d r e a T E d w a r d s
@ A n d r e a T E d w a r d s
Cambridge Analytica
Manipulation - elections
Algorithms
Fears and anxieties
Trolls, bots, morons…
The
downside
@ A n d r e a T E d w a r d s
We laugh, cry,
rage, argue,
inspire, love,
learn and give
to each other
Beautiful upside
@ A n d r e a T E d w a r d s
Journalists
Religious Leaders
Celebrities
Brands
Politicians
@ A n d r e a T E d w a r d s
@ A n d r e a T E d w a r d s
Earn the right
Brand trust all-time low?
Facebook limiting brands?
Or keep disrupting
customers…
How do
brands
break in?
Which is where
Social Leadership
comes in…
And it pays!
Check out the full IBM case study on my profile and SlideShare…
Wins
US$24 million
Pipeline
US$57+ million
Focus
01
World
Class
Content
02
1. Create
2. Curate
3. Participate!!
80% of all
Internet traffic will
be video in 2020
Amazing
Inspiring
Useful
Impactful
Worth their time
Integrity is
everything
03
Set a goal
Laugh, think or
cry…
Grit is king
04
05
Build a
tribe
Tribe = a social division in a traditional
society consisting of families or communities
linked by social, economic, religious, or blood
ties, with a common culture and dialect,
typically having a recognized leader.
Audience06
Don’t do too
much!
07
Be positive
08
Give
#GivingEconomy
09
Be YOU!
10
Don’t sell. Share
Don’t pitch. Serve
The best way to sell something:
Don’t sell anything. Earn the
awareness, respect and trust of
those who buy.
Rand Fishkin, founder, Moz
@ A n d r e a T E d w a r d s # A P S C 1 8
Get focused
Deliver
excellence
Be of service
@ A n d r e a T E d w a r d s
www.andreatedwards.com
@AndreaTEdwards
AndreaTEdwards
AndreaTEdwards
Andrea Edwards
AndreaTEdwards
Andrea Edwards
The Digital Conversationalist
The Digital Conversationalist
THANKS FOR YOUR TIME!

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How to be a world class social leader

  • 1. @The Digital Conversationalist @AndreaTEdwards How to be a World Class Social Leader
  • 3. @ A n d r e a T E d w a r d s
  • 4. @ A n d r e a T E d w a r d s
  • 5. @ A n d r e a T E d w a r d s
  • 6. @ A n d r e a T E d w a r d s The customer today
  • 7. @ A n d r e a T E d w a r d s The 4th Industrial Revolution VUCA Disruption Innovation Change Agile Political Crisis Environment Millennials GenX Baby boomers 21st Century Skills Fake news Cyber Attacks Information security Privacy Data Data PrivacyBlockchain Religion Trolls Bots Work Life Balance FOMO Content shock Gig economy Mega Smart Cities Aging Population New way of workingClimate Change AI Digital skills Digital revolution Machine learning Automation Robots Autonomous vehicles Fundamentalism Job Losses Inequality Healthcare Humanity in business Corporate Culture Employee Engagement Education People Power Social activism Corruption NationalismFear Manipulation Distraction Infobesity Trust Distrust Digital Data privacy Cambridge Analytica Cyber warfare Ignorance Speed Of Change Rising Asia
  • 8.
  • 9.
  • 10. @ A n d r e a T E d w a r d s Who do we TRUST? Family Friends Bloggers Social media connections Colleagues Journalists Religious leaders Celebrities Brands Politicians 1 2 3 4 5 6 7 8 9 10 Ref: affilinet survey
  • 11. @ A n d r e a T E d w a r d s CEO Government Officials Academics GENERAL POPULATION Board of Directors Technical Experts Elite Media The old PYRAMID of information
  • 12. @ A n d r e a T E d w a r d s Today it’s a DIAMOND
  • 13. @ A n d r e a T E d w a r d s
  • 14. @ A n d r e a T E d w a r d s
  • 15. @ A n d r e a T E d w a r d s
  • 16. @ A n d r e a T E d w a r d s Cambridge Analytica Manipulation - elections Algorithms Fears and anxieties Trolls, bots, morons… The downside
  • 17. @ A n d r e a T E d w a r d s We laugh, cry, rage, argue, inspire, love, learn and give to each other Beautiful upside
  • 18. @ A n d r e a T E d w a r d s Journalists Religious Leaders Celebrities Brands Politicians
  • 19. @ A n d r e a T E d w a r d s
  • 20. @ A n d r e a T E d w a r d s Earn the right Brand trust all-time low? Facebook limiting brands? Or keep disrupting customers… How do brands break in?
  • 21. Which is where Social Leadership comes in…
  • 22. And it pays! Check out the full IBM case study on my profile and SlideShare… Wins US$24 million Pipeline US$57+ million
  • 24.
  • 26. 1. Create 2. Curate 3. Participate!!
  • 27. 80% of all Internet traffic will be video in 2020
  • 30.
  • 31. Set a goal Laugh, think or cry…
  • 33.
  • 35. Tribe = a social division in a traditional society consisting of families or communities linked by social, economic, religious, or blood ties, with a common culture and dialect, typically having a recognized leader.
  • 37.
  • 42.
  • 43. Don’t sell. Share Don’t pitch. Serve The best way to sell something: Don’t sell anything. Earn the awareness, respect and trust of those who buy. Rand Fishkin, founder, Moz
  • 44. @ A n d r e a T E d w a r d s # A P S C 1 8 Get focused Deliver excellence Be of service @ A n d r e a T E d w a r d s
  • 45. www.andreatedwards.com @AndreaTEdwards AndreaTEdwards AndreaTEdwards Andrea Edwards AndreaTEdwards Andrea Edwards The Digital Conversationalist The Digital Conversationalist THANKS FOR YOUR TIME!