The document discusses AWS Managed Service Partners and the AWS Managed Service Program. It provides an overview of the program and outlines the prerequisites, validation process, and checklist that AWS Managed Service Partners must complete. The validation ensures partners have the necessary certifications, staffing, security practices, customer support, and optimization processes in place to properly manage customer workloads on AWS. The program helps both customers find qualified partners and partners structure their own managed service offerings on AWS.

1. ©2015, Amazon Web Services, Inc. or its affiliates. All rights reserved
Managed Services on AWS:
Finding or Becoming an MSP
Kelly Hartman, Global Segment Leader, MSPs
Allen Brown, Solutions Architect

2. Pocket Understandings
1) Managed services are different in the cloud
2) We have a program that will help you:
A. Find a qualified AWS Managed Service Partner
and/or
B. Provide a structure and best practices to follow if running your
own MSO

3. Why AWS?
Building and managing cloud since 2006
40+ services to support any cloud workload
History of rapid, customer-driven releases
11 regions, 29 availability zones, 53 edge locations
48 proactive price reductions to date
Thousands of partners; 1,900+ Marketplace products
Experience
Service Breadth & Depth
Pace of Innovation
Global Footprint
Pricing Philosophy
Ecosystem
*as of July 31, 2014

4. Administration
& Security
Access
Control
Identity
Management
Key Management
& Storage
Monitoring
& Logs
Resource &
Usage Auditing
Platform
Services
Analytics App Services Developer Tools & Operations Mobile Services
Data
Pipelines
Data
Warehouse
Hadoop
Real-time
Streaming Data
Application
Lifecycle
Management
Containers
Deployment
DevOps
Event-driven
Computing
Resource
Templates
Identity
Mobile
Analytics
Push
Notifications
Sync
App
Streaming
Email
Queuing &
Notifications
Search
Transcoding
Workflow
Core
Services
CDN
Compute
(VMs, Auto-scaling
& Load Balancing)
Databases
(Relational,
NoSQL, Caching)
Networking
(VPC, DX, DNS)
Storage
(Object, Block
and Archival)
Infrastructure
Availability
Zones
Points of
Presence
Regions
Enterprise
Applications
Business
Email
Sharing &
Collaboration
Virtual
Desktop
Technical &
Business Support
Account
Management
Partner
Ecosystem
Professional
Services
Security &
Pricing Reports
Solutions
Architects
Support
Training &
Certification
Service Breadth & Depth

5. AWS Managed Service Provider Partners…
• Seamless
Transition
• Innovation
Migrate &
Build
• Monitoring
• Service Desk
Run
• New Services &
Features
• Lower Costs
Optimize
• High Availability
• Automation
Plan &
Design

6. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
Business
Management
Solution Design
Capabilities
Infrastructure & Application
Migration Capabilities
Security
Management
AWS Managed Service Program
Process & Cost
Optimization
SLAs & Reporting
Customer Obsession
Service Desk &
Customer Support
Third-Party Capabilities Validation Audit

7. AWS Managed Service Program
?

8. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
AWS Managed Service Program
Third-Party Capabilities Validation Audit
Business
Management• Company Overview
• Resource Planning
• Job Roles & Staffing
• Customer Contracts
• Supplier Management
• AWS Support Plan

9. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
AWS Managed Service Program
Third-Party Capabilities Validation Audit
Solution Design
Capabilities
Detailed Design Document
• Customer
Requirements
• Assessment of Current
Environment
• Security Assessment
• Design Architected
According to AWS Best
Practices

10. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
AWS Managed Service Program
Third-Party Capabilities Validation Audit
Infrastructure & Application
Migration Capabilities
Infrastructure Architecture
Utilizes Services
• Multi-AZ
• Auto Scaling
• Amazon Virtual Private
Cloud
• Elastic Load Balancing,
Multi-AZ Amazon
Relational Database
Service

11. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
AWS Managed Service Program
Third-Party Capabilities Validation Audit
Infrastructure & Application
Migration Capabilities
Application Architecture
• Provides Continuous
Integration
• Automated Deployment
• Takes Advantage of
Elastic, Highly Available
Infrastructure

12. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
AWS Managed Service Program
Third-Party Capabilities Validation Audit
Security
Management
• Internal & Customer
Systems Protected
• Quorum-Based Access
• Encryption at Rest
• MFA Activated
• Event Logs Retained
• Identity and Access
Management (IAM)
• Service
Continuity/Disaster
Recovery

13. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
AWS Managed Service Program
Third-Party Capabilities Validation Audit
Service Desk &
Customer Support
• 24 x 7 Availability
• Local Language Support
• ITSM Ticketing System
• Escalation Process
• Integration with AWS
Support
• Proactive Monitoring &
Alerting

14. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
AWS Managed Service Program
Third-Party Capabilities Validation Audit
Service Desk &
Customer Support
• Event Management
• Incident Management
• Problem Management
• Asset Management
• Configuration & Change
Management
• Release & Deployment
Management

15. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
AWS Managed Service Program
Third-Party Capabilities Validation Audit
Customer Obsession
• Customer Satisfaction
Data Collected
• Low Score Follow-Up
• Customer Review
Meetings
• Ongoing Assessment &
Recommendations

16. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
AWS Managed Service Program
Third-Party Capabilities Validation Audit
SLAs & Reporting
• Response SLAs
• Solution-Specific SLAs
• Reporting
• Self-Service Web Portal

17. Prerequisites
aAPN Member
aCertified Staff
aAWS Revenue
aCustomer
References
AWS Managed Service Program
Third-Party Capabilities Validation Audit
Process & Cost
Optimization
• Internal Operational
Efficiencies
• Process Efficiencies
• Financial Efficiencies
• Continual Improvement of
Performance to SLAs

18. AWS Managed Service Program Validation Checklist
Standard for Cloud Managed Services
www.aws.amazon.com/partners/managed-service

19. Audited AWS Managed Service Partners
 Datacom
 InfoReliance
 Cloudnexa
 NRI
 Smart421
www.aws.amazon.com/partners/msp
 Cascadeo
 Smartronix
 2nd Watch
 Datapipe
 Rightbrain Networks
 Day1 Solutions
 Cloudreach
 Corp Info
 Apps Associates
 Softchoice
 ICF International
 REAN Cloud
 Minjar
 vSystems

20. Summary
• AWS Managed Service Partners are the Go-To Partners
for All Phases of the Cloud Services Lifecycle: Plan,
Migrate, Run, Optimize
• Look for Audited MSPs
• Leverage the AWS Managed Service Program Validation
Checklist as a Guide if Running your own AWS
Environments

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