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As more and more customers move mission-critical workloads to AWS, there is increasing demand for Managed Service Providers (MSPs) to help customers migrate and then operate those customer environments on an ongoing basis. So how do you find an MSP to help you realize the benefits of AWS? What should you consider if you are going to undertake the ongoing management in-house? This session will describe the AWS Managed Service Program, from the perspective of what customers should look for when engaging an AWS MSP, and includes a framework for customers or Partners wanting to build successful AWS operations. You will also hear directly from Partners who have learned and adapted their operations to provide high-quality managed services on AWS.