helps to understand the organizational behavior practiced in KFC

1. Organizational Behavior at
Presented by : AJMAL ALI S
Class : 1stsem MBA ‘C’

2. CONTENT
• About the company.
• Motivation.
• Leadership.
• Learning & knowledge management.
• Culture & diversity.
• Benefits to employees.
• Employees responds towards benefits.
• Conclusion.

3. About the Company
• KFC is a fast food restaurant chain that specializes
in fried chicken
• Headquarter at Louisville, Kentucky, in the US.
• The idea of the company was founded by Colonel
Harland Sanders in 1930.
• It main sells chicken, sandwiches, wraps and
salads.
• It is the world's second largest restaurant chain.
• Muktesh Pant (CEO).

4. Motivation
• To enhance employee motivation KFC is using one to
one meetings strategy.
• They have staff incentive programs, conventions,
Champs Elysees.
• Includes the cleaning, hotel, maintenance, accuracy,
speed of service and product quality etc.
• KFC sends e-mail, together with the memorandum to
the employees, the crew incentive programs etc.
• The company uses bottom-up approach and a top to
down in strategic decision-making .

5. Leadership
• They use low differentiated with an integrated
leadership.
• They build the Yum! University that provides the
training and development programs.
• They provide group of interactive session,
institutionalized open conversation.
• They provides a completely transparent interface in
those to leadership positions, and including all of the
restaurant manager and the Chairman.
• Also enhance open communication, and give
everyone the opportunity to express concerns and
their ideas.

6. Learning & Knowledge Management
• KFC provides training to all the staffs.
• They offer each employee a form entitled
"Training Needs Assessment“.
• They also provide some basic training to staff like
the restaurant level and also provides the
incentive lectures.
• They also have a guest speaker with the CEO and
senior management meetings of different
institution.

7. In addition, the company provides comprehensive
training in the following areas:
• Leadership Development.
• Coaching Skills.
• Culture.
• Interaction Management.
• Fire Safety.
• First Aid training.
• Food Safety.
• Human Resources, Workplace Health & Safety.
• Information Systems.
• Financial & Operations Accounting.

8. Culture & Diversity
• KFC offers different Diversity of food choices,
different cultures in the rest of the world.
• KFC has workers from different parts of the world
with different culture.
• They took decisions only after considering the values
and norms of different culture.
• There are 7,741 KFC in other location or countries.

9. Benefits To Employees
• Health benefits include medical and dental insurance.
• Vision and eye insurance are also available to the
qualified employees.
• Also provides discounted gym and fitness services.
• They also offer disability and accident insurance.
• They also provide retirement benefits to some of there
employees.
• Provides tuition benefits.
• Even provides assistance which include medical,
college or even personal bills that an employee is
struggling to pay.

10. • Also provides stock benefits.
• Discounted food and one free meal on one
persons shift.
• Paid vacation is offered along with holiday
pay.
• Child care programs are also available.

11. Employees Response
• Lower employees are unhappy as most of the
benefits are only offered for qualified
employees.
• Qualified employees are very much satisfied
with the benefits offered by KFC.
• Every employees are very much satisfied with
the health insurance provided as compared to
other fast food outlets.

12. Conclusion
• By this report we came to know a lot about
KFC, likewise their motivational strategies
which uses a one to one meeting strategy,
crew incentive programs etc.
• Unlike most of the other companies KFC
follows bottom up and top to down strategy
for decision making.
• We also come to know that people from
different country and culture come together
and work in KFC.

13. Conclusion
• KFC also provides so many benefits to the
employees even though it is having some
problems.