The delivery of core business processes as-a-service is more than just promise – it’s here and now, and we see five accelerating forces behind it. As-a-Service offers agility and speed to business leaders seeking to compete and get ahead of fast-moving customer demands. Take a deeper look at five factors driving the adoption of as-a-Service. Read Accenture’s report at www.accenture.com/promiseofasaservice.

1. IT’S HERE
AND NOW
THE
PROMISE
OFAS-A-
SERVICE

2. RAPID SHIFT TOWARD AS-A-SERVICE:
Source:
1
“The New World of As-a-Service: The Power of AND,” Accenture 2015.
2
“Goodbye Denial…we’ll miss you!” Horses for Sources blog, Sept 18, 2016.
“The Journey to Intelligent Operations And OneOffice, 2016,” HfS Research.
FOR MANY ORGANIZATIONS, AS-A-SERVICE IS
PRODUCING SIGNIFICANT VALUE ALREADY
FOR OTHERS, IT WILL BE HERE SOON
68% OF ORGANIZATIONS
BELIEVED THEIR CORE
ENTERPRISE PROCESSES
WOULD NOT BE DELIVERED
AS-A-SERVICE FOR FIVE OR
MORE YEARS.¹
56% OF SENIOR BUSINESS
LEADERS WANT TO ADOPT
AS-A-SERVICE FEATURES
WITHIN TWO YEARS.²
20162015

3. WHAT’S DRIVING BUSINESSES
TO AS-A-SERVICE?
FIVE KEY BUSINESS DRIVERS:
AGILITY
Responding to market
change in a flexible manner
SPEED
Increases speed to value,
setting up services faster and
enhancing innovation
INTELLIGENCE
Advancedanalyticsand
automationtogaininsightsfor
betterdecisionsandperformance
BUSINESS OUTCOMES
Sourcing services tied to
specific business outcomes
rather than efficiencies of
services contracts
COMPETITION
Leading organizations are
succeeding at as-a-Service;
onlookers lag behind

4. INHIBITORS TO
AS-A-SERVICE ADOPTION
SOME FACTORS ARE HOLDING ORGANIZATIONS
BACK FROM REALIZING THE VALUE OF
AS-A-SERVICE
Unsure of how to buy services
in new as-a-Service model.
Not ready to begin move
to as-a-Service.
Insufficient cooperation among
multiple stakeholders of
business-led, IT-enabled effort.
Uneven maturing of technologies
that enable organizations to take
full advantage of as-a-Service.
Unprepared for more fluid
technology and delivery
environments.
Providers unable to offer
end-to-end solutions and
industry knowledge.

5. “ACCORDINGTOOUR
RESEARCH,53%OF
OPERATIONSLEADERS
VIEWAS-A-SERVICEAS
CRITICALCOMPARED
TOJUST29%OF
MIDDLEMANAGERS
ANDDELIVERYSTAFF.”

6. Use analytics as a gateway—gain
important insights to improve
competitive advantage.
Begin with technology—start with
a single function migrated to the
cloud and then expand
as-a-Service to other functions.
Adopt a platform-based business
model, that leverages external
resources to drive growth, then
add new as-a-Service capabilities.
Treat the lifecycle of a program
or function as an impetus—use
decision points to examine
potential benefits of moving
to as-a-Service.
Address automation—use
Robotic Process Automation
as-a-Service to quickly increase
quality and efficiency with
relatively low investment.
HOW TO GET STARTED?
ORGANIZATIONS THAT WANT TO START,
OR SPEED UP, THEIR JOURNEYS TO
AS-A-SERVICE HAVE SEVERAL OPTIONS

7. DON’T SIT ON THE SIDELINES
AND MISS THE PROMISE
OF AS-A-SERVICE
THAT´S THE PROMISE OF AS-A-SERVICE.
IT’S HERE AND NOW.
Become more agile and responsive
to market demands, adopting a
variable cost base and supporting
new strategic directions.
Move away from mere
tactical decisions.
Leverage models where costs
are tied to business outcomes
or consumption of services.
Improve business process and
infrastructure services, making
them flexible and reliable.

8. #ASASERVICE
WWW.ACCENTURE.COM/PROMISEOFASASERVICE
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