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1. PROJECT REPORT
ON THE TOPIC OF
FEASIBILITY OF PRODUCTS OF HCL
A CASE STUDY
SUBMITTED TO
PUNJABI UNIVERSITY, PATIALA
IN THE PARTIAL FULFILLMENT OF THE DEGREE
BACHELOR OF BUSINESS ADMINISTRATION
(2012-2013)
SUBMITTED TO: SUBMITTED BY:
Prof. Deepshika Gupta Gursewak Singh
Assistant Professor Roll No.4554
Department of Commerce & Management BBA-6th Sem.
Uni.Roll No.
DEPARTMENT OF COMMERCE & MANAGEMENT
PUBLIC COLLEGE, SAMANA
1

2. April 2013
2

3. STUDENT’S DECLARATION
This is to declare that the project entitled “FEASIBILITY OF PRODUCTS OF
HCL-A CASE STUDY” completed during the session 2012 for BBA degree is a
bonafide piece of research work and all the sources used to complete this
project are duly acknowledged. In case, the project report or any part of it is
found to be copied or quoted without reference, I shall be solely held
accountable for the repercussions arising there form.
Dated: Gursewak
Singh
3

4. DECLARTATION BY SUPERVISOR
This is to declare that the project entitled “Feasibility of Products of HCL- A Case
Study” for BBA degree is completed under my supervision. It is a bonafide piece of
research work done by the student. His work is found satisfactory.
Prof.Deepshika Gupta
Instructor
4

5. ACKNOWLEDGEMENT
It would be helpful just to say a “words of thanks” for all those people who have been so
instrumental in the success of this project. However, as a small token of our appreciation we
have named here of all those wonderful people, without whom all this would not has given
possible.
At the very outset, we would like to express our deep sense of gratitude to our
mentor at the college, Principal- Dr. Arvind Mohan who have been given us the necessary
infrastructure. He has also been a constant source of inspiration.
It gives me great satisfaction to do successfully research report under the tutelage
of eminent and worthy teacher. I take on opportunity to proffer my deep gratitude to my
project guided Prof.Manju Mittal whose theoretical rigor constructive criticism and creative
inputs proved invaluable during the project.
We are deeply indebted to our project manager at HCL, Kamalpreet kaur for
allowing us to gain the benefits of HCL way of life.
It would be unthinkable for us not to say something special for our guide at HCL,
Silky Handa who has continually helped and guided us. It is due to his efforts that our
project has gained its present stature and we can never thank him enough for all he has
done.
5

6. GURSEWAK SINGH
6

7. INDEX
Chapter No. Title Page No.
1. Introduction
1.1 Introduction
1.2 History
1.3 Products of HCL
1.4 Integrating Systems for the future
6-11
12-14
15-19
20-35
2. Review of Literature 36-40
3. Research Methodology
3.1 Objective, Scope of study
3.2 Limitation of study
41-44
45
46
4. Data Analysis and Interpretation 47-57
5. Findings , Suggestions & conclusion 58-61
6. Bibliography
62
7. Questionnaires 63-67
7

8. CHAPTER 1
INTRODUCTION
TO
HCL
8

9. INTRODUCTION
HCL is among the largest ICT companies in India with an India Facing focus and over three
decades of trusted relationship with customers. HCL stands for quality and innovation, a
specialist ICT technology player. A pioneer who has played a leading role in moulding the
IT industry of India as we see it today. A range of technology solutions, domain expertise
and products catering to business needs across the sectors of Telecom, BFSI, Power, e-
Governance Infrastructure, Health, Education, Media and Entertainment and Retail over the
last 3 years. HCL has executed many large SI rollout projects in India including the single
largest rollout of ERP licences in the enterprise segment, one of the largest VOIP networks
for the defence sector and the National Internet Backbone Services. The HCL’s “Best
Assured” stamp of quality that ensures that best is delivered to our customers. Sustainable
Growth through and integrated environmentally friendly program-HCL eco Safe. HCL is
one of India’s largest distribution and retail network, to market a range of IT and Digital
Lifestyle products. A network that reaches out to 93,000 retail outlets over 11,000 plus
towns. An unmatched service and support infrastructure that reaches out to all corners of
India. World Class Support Services. Ranked no. 1 Company in IT services as per DQ
CSA 2009.
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 5
billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies
and HCL Infosystems.
The 3 decade old enterprise, founded in 1976 by Shiv Nadar, is one of India's original IT
garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and
Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware,
Systems Integration and Distribution of Technology and Telecom products in India. The
HCL team comprises 62,000 professionals of diverse nationalities, operating across 26
9

10. countries including 500 points of presence in India. HCL has global partnerships with
several leading Fortune 1000 firms, including several IT and Technology majors.
The office Automation segment has strategic alliances with industry leaders to provide
services in various domains which include Audio Video system integration solutions,
broadcasting solutions, imaging products and solutions. The company has strategic alliances
with world leaders for voice and video conferencing solutions. TV and FM Broadcasting
solutions and for imaging products and solutions to provide documentation products like
copiers, MFDs, Duprinters, laser printers and large format printers.
HCL Infinity Ltd, 100% owned subsidiary of HCL Info systems Ltd. is a class A ISP
focusing on providing the corporate networking services like Virtual Private Network.
Broadband Internet Access, Internet Telephony Hosting and Co-location services designing
and deploying Disaster Recovery Solutions & Business Continuity solutions, Application
services, Managed security services & NOC services over its state-of-the-art IP/MPLS
network and end-to-end contact centre solutions.
Vision
To become a Total Quality Institute and contribute effectively towards national
development in the era of rapidly changing global economy and ensure prosperity for the
mankind at large.
Mission
The Institute will strive hard to train human beings to become dynamic, committed & self-motivated
Total Quality Professionals of very high intrinsic value, technically sound,
emotionally balanced, spiritually high, socially sensitive having responsibility,
accountability & self-esteem in partnership with parents, corporate, academics &
10

11. government to meet the rapidly changing multi-dimensional and multi-spherical futuristic
challenges of the contemporary world.
HCL- “OUR MOTTO”
· Value centric and not volume centric.
· Believe in ‘Employee First’.
· Believe in listening.
· Believe in trust, transparency and flexibility.
· Believe that my relationship would sustain purely based on the value I deliver to my
customers.
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12. · The most hungry team in the IT landscape today.
12

13. ESTABLISHMENT OF HCL
Founder of HCL, born in Tamil Nadu, Shiv Nadar. He Started HCL in 1976. He is an
electrical engineer from Coimbatore.He Worked with Cooper Engineering as a systems
analyst and as a senior management trainee at DCM in 1968. The Started
microcomputer with 5 other partners in 1975. He launched the first microcomputer in
1977. He started diversified application development.
13

14. HISTORY
GROWTH OF HCL
Developed the first indigenous micro-computer at the same time as Apple and 3 years
before IBM's PC – in 1978. This micro-computer virtually gave birth to the Indian
computer industry.
HCL's in-depth knowledge of UNIX led to the development of a fine grained multi-processor
UNIX in 1988, three years ahead of Sun and HP.
Along with the swiftly growing software technology industry, HCL, which was hitherto
known as the pioneer in modern computing made the advent into software development.
HCL's R&D was spun off as HCL Technologies in 1997 to mark their advent into the
software services arena.
Today, HCL sells more PCs in India than any other brand, runs Northern Ireland's largest
BPO operation, and manages the network for Asia's largest stock exchange network apart
from designing zero visibility landing systems to land the world's most popular airplane.
And this it does across 23 countries and across 360 service locations in India.
Brand Story
• The HCL Global branding initiatives was conceptualized in Jan 05.
• Objective was to unify the global enterprise and connect with all stakeholders.
14

15. Timeline
1976 Hindustan Computers Limited (HCL) born.
1977 Distribution alliance formed with Toshiba for copiers.
1978 HCL successfully ships in-house designed micro-computer at the same time as
Apple.
The Indian Computer Industry was born.
1980 HCL Introduced bit sliced, 16-bit processor based micro-computer.
1983 Indigenously developed an RDBMS, a Networking OS and a Client Server
architecture,
at the same time as global IT peers.
1986 HCL became the largest IT Company in India.
1988 HCL introduced fine grained multi-processor Unix-3 years ahead of “Sun” and
“HP”.
1990 Data Quest marked HCL no. 1 amongst Top Ten computer giants.
1991 HCL Ltd. And Hewlett Packard, USA, partner to form HCL-Hewlett Packard Ltd.
JV developed multi-processor UNIX for HP-heralds HCL’s entry into contract
R&D.
1994 Distribution alliances formed with Ericsson Switches and Nokia Cell Phones.
1997 HCL Info systems were formed.
HCL’s R&D spun-off as HCL Technologies- marks advent into software services.
JV with Perot Systems, stake divested in 2003.
15

16. 1999 Initial Public Offering made by HCL Technologies Ltd.
Formation of Global Board of Directors.
2000 Large Contracts won from Bankers Trust, KLA Tencor, Cisco, GTech, NEC
among
Others.
2001 JV with Deutsche Bank- DSL software formed.
HCL BPO Incorporated.
Acquired British Telecom’s Apollo’s contact centre in Belfast, Northern Ireland.
HCL Info systems became largest Hardware Company.
2002 Strong pursuit of nonlinear strategy to widen services portfolio; several JVs
and
Alliances formed.
Strategic alliance forged with Jones Apparel Group, Inc. a fortune 500 company.
Infrastructure services division launched to address emerging global needs.
Software businesses of HCL Info systems and HCL Technologies merged.
2003 Largest BPO order ever outsourced to an Indian BPO firm, won from British
Telecom.
Landmark deals signed with Airbus and AMD.
2004 Accorded leader status by Meta Group in Offshore Outsourcing.
HCL was India’s No. 1 PC 4th year in a row.
16

17. 2005 HCL signed Software Development Agreement with Boeing for the 787
Dreamliner
Program.
JV with NEC, Japan. HCL integrated all group employees under hcl.in domain.
2006 75,000+ machines produced in a single month.
HCL Info systems in partnership with Toshiba expands its retail presence in India
by
Unveiling ‘Shop Toshiba’.
HCL Info systems & Nokia announced a long term distribution strategy.
HCL Info systems showcases Computer Solutions for the Rural Markets in India.
HCL Info systems First in India to Launch the New Generation of High
Performance
Server Platforms Powered by Intel Dual – Core Xeon 5000 Processor.
HCL formed a Strategic Partnership with APPLE to provide Sales & Services
Support for iPods in India.
PRODUCTS OF HCL
HCL provides a wide range of product and services for a diverse spectrum of customers.
HCL’s portfolio of products and services encompasses the following:
1)In the Enterprise Segment
(1.1)System Integration
17

18. Our SI practice drives the technology-enabled business transformation programs of our
clients, primarily public & private sector corporations in various sectors and central, state or
municipal government agencies and entities. We offer turnkey SI services that integrate
best-in-class products and solutions to meet the business needs of enterprise across diverse
sectors including: Telecom, e-Governance, BFSI & BFSI Co-Op, Power, Railways, Health,
Security, Media & Entertainment, Airports/Ports, Defence, Education, and Retail.
(1.2)ICT Products
We offer an entire range of IT products which include PCs, Notebooks, Servers, Imaging,
Printing, Voice & video solutions, Networking Products, TV and FM Radio Broadcasting
solutions, Communication & Security solutions.
(1.3)ICT and Networking, Infrastructure Consultancy and Facilities Management
Service
We design, roll out and implement large & complex
corporate IT infrastructures. We offer a range of flexible
services to Operate & Manage the complete ICT &
Automation Infrastructure of our clients leveraging our
unmatched service network.
18

19. (1.4)IT Audit, Security Compliance and Risk Management
We assist customers in evaluating processes and technology to secure their infrastructure,
security and risk minimizing to meet their requirements out, across the country. We provide
Data, Voice and Video services, Internet bandwidth.
2) In the Consumer and Retail Segment
(2.1)Computing and Lifestyle Products
We offer a wide range of IT products which include Desktops, Laptops, Computer
Peripherals & accessories and, Digital lifestyle Products. We distribute a broad range of
digital lifestyle products, which include Nokia GSM cellular phones and accessories, iPods,
memory devices, digital cameras, and provide the related customer support services.
(2.2)Digital lifestyle products
We distribute a broad range of digital lifestyle products that include Nokia GSM cellular
phones and its accessories, iPods, memory devices, digital cameras, and provide the related
customer support services.
(2.3)ERP Consulting & Services
Through strategic associations with Oracle, SAP, Microsoft and other Software & ERP
companies, we offer state-of-the-art IT consulting services to align the IT strategy to the
business strategy.
19

20. (2.4)VPN & Managed Network Services
We are a licensed Class "A" ISP, ITSP and NLD service provider. Our ISP/NLD operations
are carried out through a state-of-art IP/MPLS network infrastructure that reaches out,
across the country. We provide Data, Voice and Video services, Internet bandwidth
services, and offer a complete range of managed network services to Enterprises across
India.
(2.5)Strategic Outsourcing Services
We offer a one stop shop for strategic outsourcing of information systems leading to an
overall advantage for the customer in reduction of deployment time, access to a pool of
technical expertise and a lowering the cost of total ownership.
(2.6)Security Products and Solutions
HCL Security Ltd, a subsidiary of HCL Infosystems Ltd offers end to end solutions in the
Security & Surveillance domain leveraging on World Class technology alliances. The
company has high level expertise in providing seamlessly integrated Global technology
solutions to ensure the safety & security of your infrastructure.
3) In the Education Segment
(3.1)HCL CDC
HCL Career Development Centres is the training arm of HCL Infosystems. We bring with
us a legacy of excellence that spans more than three decades. We seek to address the
increasing demand for skilled professionals in the ICT arena by offering a real world
practical training to students on enterprise-wide ICT deployment and integration
assignments, transforming them into Industry-ready professionals.
20

21. (3.2)Education Institutions
We offer a range of technology solutions for the Digital class room & the Digital campus.
We are proactively engaged in developing state of art customised solutions including
content for institutions and schools through our Digicampus & Digischool suite of products.
(3.3)HCL Manufacturing facilities
With four state-of-the-art manufacturing facilities- 2 at Pondicherry, at Chennai and at
Uttarakhand HCL has a production base that is well- positioned to develop produce built to
order products and peripherals across the entire range of products in ICT hardware. HCL’s
facilities are ISO 9001:200, ISO 14001; 2004, ISO 13485:2003 and TS 16949:2002
certified, with a plant capacity as follows:
MANUFACTURING FACILITIES INSTALLED
CAPACITY
Puducherry manufacturing facility 1.0 million
computers
Uttarakhand manufacturing facility 1.0 million
computers
State-of-the-art IT systems such as MRP, ERP and Online configurations enable HCL’s
manufacturing facilities to leverage the power of IT in achieving optimum efficiency and
delivering quality products to our customers. They are supported by HCL’s Product
Engineering and R&D labs who are constantly engaged in developing new products and
21

22. solutions. Driven by strong manufacturing processes, HCL strives to deliver defect- free
products and services to meet the requirements of its customers.
HCL’s Product Range:
- Notebooks,
- Desktops,
- Business Servers,
- Workstations,
- LCD Monitor,
- Colour Monitors,
- Keyboards,
- Thin Clients,
- Terminals,
- POS Products,
- Networking products,
- Self Service kiosks and more.
22

23. INTEGRATING SYSTEMS FOR THE FUTURE
We have also developed a range of Hardware & Software products, Processes & Project
management methodologies for various customer verticals including Banking, Financial
Services and Insurance (BFSI) to e-Governance, Power, Telecom, Railways, Defence,
Security, Education, Infrastructure, Healthcare, Retail, and Media & Entertainment.
We have built a model that leverages our strengths with that of leading technology partners
including - Microsoft, Oracle, SAP, IBM, HP, Symantec, Cisco, Sun, CA and Hitachi - to
roll out solutions that incorporate the best of breed technology to meet the requirement of
the customers' business.
23

24. 1) Telecom
The Telecom industry is today laying the backbone of a ubiquitous network with the
potential of connecting every device on the planet. It requires diverse technologies to be
brought together, interconnected on one network, offering an anytime anywhere services
that is changing the way the world lives. At HCL the solutions we provide to our clients
include: operation support services ("OSS"); business support systems ("BSS"); next
generation networks ("NGN"); security; embedded solutions; switching, signaling,
transmission and access solutions; network design and mobility solutions. HCL's Telecom
24

25. SI practice works on the cutting edge of the technology, we have deployed projects based
on WiMax, 3G, IPTV, MPLS and broadband services technology. The solutions we have
deployed have enabled high speed wireless access to urban and rural customers, MPLS
backbone for the defence sector and convergent billing solution for telecom service
providers
2) BFSI
Our portfolio of solutions to the Banking, Financial Services and Insurance ("BFSI") sector
includes infrastructure components software products and professional services.
HCL is the preferred partner to many of the major banks and insurance companies. We
provide a range of solutions including MIS BI & Data Warehousing, Compliance Solutions,
Mobile Banking, ATM & Self-Service Solutions, MICR and Cheque Transaction, Core
Insurance Applications Payment hub & Financial Inclusion Solutions. These solutions are
based on flexible component based architecture.
3) BFSI Coop
The Regional rural Banks and Coop Banks in India have
contributed in a major way to the rural development of the
country. Turnkey solutions help a Coop Bank to lower the total
cost of operations and deliver prompt and efficient services to
their customers. The Cooperative Banking vertical is a focus area
for HCL within its BFSI practice.
We have a host of offerings including:-
· HCL BancMate Core Banking Solutions
25

26. · HO records Collaboration
· Documentation Solutions
· Audit and Credit trail solutions
· Financial Inclusion
· Bilingual Software application
· Inter-Bank Reconciliation
· Retail Lending Solutions
· MIS reporting solutions.
4) E- Governance
HCL’s E-Governance practise provides technology
solutions to government departments across the country. The HCL e-Governance’s vertical
is working in accordance with the National E-Governance Plan’s (NeGP) vision to make all
Government services accessible to the common man in his locality.HCL offering in e-
Governance projects spans across State and Central Government MMP’s (Mission Mode
Projects) and include:
· Municipal Corporation Automation
· Property Registration
· State-wide Area Networks
· Police Force Automation Solutions
· Electronic District Solutions
· State Data centers
· Electronic procurement
· Smart Card Projects like NREGA, RSBY, UID program etc.
5) Defence
26

27. Realizing the growing importance and need for SI solutions in the defence sector of the
country, HCL has ventured into this vital segment with some key offerings. HCL's
solution offerings include:
· Fully integrated Command & Control Centers
· Security and Surveillance
· Defence offsets manufacturing
· End to End Data Centre Operations
· Data, Voice, Video IP Network
· Development and integration of battlefield
management and tactical communication
networks.
6) Homeland Security
Going ahead with HCL's tradition of bringing global best practices and customized
technology solutions for Indian market. Our Technology solution include Security &
Surveillance, emergency response systems, baggage screening, explosives detection, fire
safety, command & control centers, vehicle tracking systems and more.
Our solutions offer:
· A proactive approach for ensuring Public
Safety and Security in the State
· Enablement of intelligent surveillance systems
that continuously monitor sensitive zones & high
footfall areas
· Connectivity and communication between
authorities, districts/zones and command &
control centres
27

28. 7) Power
Integrated Energy Management is the need of the hour if India is to meet its energy
demands in the growth trajectory that it has laid for itself.
HCL's focus in this sector encompasses specialized.
Solutions in the areas of:
· Field Automation
· ERP Solution
· Advanced Metering Infrastructure
· Integrated Energy management
· Substation setup/Distribution automation
8) Infrastructure
World class infrastructure is the key to a globally competitive economy. We offer a range
of technology solutions for automating infrastructure projects for Airports, Highways,
Ports and MRTS (Mass Rapid Transport System).
28

29. (8.1) Airport Segment
 FIDS/EPOS
 CUTE/CUSS solutions
 Baggage Handling and Screening
 Cargo management solutions
 ATC/ATM solutions
 ATS Automation systems
 Energy Management Solutions
(8.2) Highway Segment
 Toll Collection System
 Highway Traffic Management Systems
 Intelligent Traffic System (ITS)
 Integrated check-post solutions
29

30. (8.3) MRTS Segment
 Automatic Fare Collection
 Automatic Ticket Vending Machines
 Communication System of Metro Rail with focus on following sub system
 CCTV Surveillance
 Clock System
 EPABX
 Passenger Information System
 IT and Network Integration
 Automated car parking and parking management
9) Railways
The Indian Railways, the world's largest railway network, has entered an era of modernization
by adopting the latest in technology. HCL has been associated with Indian railways for over
three decades and has developed a range of customized products & solutions for these sectors.
HCL offerings include:
· e-Procurement solutions
· Security & Surveillance solutions
· Networking connectivity solutions
· Digital Signage – LED displays
· IT Infrastructure – data centre’s, thin clients
· Automatic Ticket Vending Machines (ATVMs)
· Energy management solutions
30

31. HCL pioneers the implementation of the automatic ticket vending machines (ATVM) across the
country, making tickets easily available to the passengers without the need to wait in long
queues.
10)Media and Entertainment
HCL caters to all aspects of Media & Entertainment segment with its innovative
technology solutions. HCL has deployed several end to end solutions including:
31

32. · TV Broadcasting & TV Channel
infrastructure including the
complete work flow, from
acquisition, post–production
automation to archiving and
transmission solutions
· FM Radio Broadcasting
· Commercial FM Radio Stations and
Community Radio Stations
· Satellite TV systems
· Digital Head-ends systems for
MSOs for the implementation of
Conditional Access Systems.
11) Healthcare
A reliable, swift, real time health data collection system backed by proper infrastructure
is the key to address quality healthcare delivery systems. Facilitating hospital
modernization is a major thrust area of HCL is business, which focuses on:
· Hospital Management Information Systems.
· Picture Archival and Communication System
· Laboratory Information System
· Radiology Information System
· Medical Records Maintenance Solution
· Telemedicine Solutions
· Remote ICU monitoring system.
32

33. 12) Education
HCL Infosystems is a leading System Integrator providing end to end turnkey advanced
education solutions to the schools, institutions and universities across the country in the
Govt and the private sector. As part of HCL E (Education Everywhere) initiative, we have
designed HCL DigiSchool and HCL DigiCampus for schools and colleges. HCL's
DigiSchool solutions are designed and customised as per Indian school curriculum
including all K12 boards.
HCL's DigiSchool will offer students an opportunity to
learn according to the curriculum and improve their IT
competency. The key feature that this solution offers is
the digital multimedia asset library, covering all major
aspects in K12 category. HCL's DigiSchool also offers
the school management software that fits the unique
needs of the departments of the school thus improving the
overall functioning and efficiency of the system.
HCL DigiCampus offers a wide range of solutions keeping in mind the requirements of
large campus and universities. Key offerings include campus infrastructure solution,
university resource planning, online distance learning/e-learning programme and Tele
education.
13) Retail
HCL Retail Infrastructure and point of sale (POS) Solutions provide end-to-end business
IT enablement in a complete customised form. We believe each business has unique needs
and thus we consult, plan and design the Retail IT solution with our customers before we
manufacture it at our state of the art, ISO 9001 and ISO14001 certified plant at
Pondicherry.
Key Solution Areas of our SI retail are:
33

34. · Retail Stores Frond End Solution
· Retail Store Back end solution
· Ware House Automation Solution
· Logistics Automation Solution
· Connectivity Solution
· CRM Solution
· Call Centre and Process Outsourcing Solution
· Automatic Milk Co-operative Automation Solution
· Mobility Solution
· Rural Products and Solution.
14).Integrating Ourselves with a Greener Tomorrow
“A tomorrow that is safe for our children and the generations to follow. A Tomorrow that
is free of all hazardous Wastes. That is the tomorrow with which we, at HCL, are
always aspiring to Integrate through a variety of programmes and ‘GoGreen’ initiatives. ”
HCL’s Go Green initiatives include:
· Drive for energy conservation.
· Integration of environment management
processes in manufacturing facilities.
· Best Assured Campaign
· Green belt creation.
· HCL’s Green Bag Campaign.
34

35. At HCL, we are committed to continually improve the conservation of natural resources,
ensure minimisation of waste & pollutants and comply with applicable legal, regulatory and
other requirements relevant to our products, processes and environment.
HCL ecoSafe is one of our biggest initiatives as part of our drive for a greener tomorrow
and an endeavour to protect the environment, health and safety of all our stakeholders.
Under HCL ecoSafe policy, energy conservation has
been a key area of work to reduce power
consumption in products, while employing measures
in manufacturing of products to minimise energy
consumption. All HCL products have been
incorporated with Green PC features and ACPI
mode for power saving.
In line with our focus on environment protection,
HCL’s manufacturing facilities practice various
measures to reduce power consumption by using
natural light during daytime, installing different
capacity DG sets that consume optimum amount of diesel as per required load.
We shall remain committed in our focus towards
environment protection and sustainability,
moving ahead.
HCL Green Bag Campaign is an initiative taken
by the company to dispose of any e-waste in a
100% environment friendly manner. In order to
facilitate this we have engaged all our HCL
Touch centres to collect any e-waste the customer
wishes to dispose off.
35

36. 15).Awards & Accolades
Strongly vindicating the strengths of our business model and the successful focus of our
strategy, HCL has been the proud recipient of some of the industry’s top awards and
recognitions through the years.
CNBC AWAAZ
India’s Most Preferred Personal Computer Brand by CNBC AWAAZ Award 2007.
'
16).Product Partnerships
HCL has always prided itself on its partnership engagements. Partner models are also
evolving in the technology industry. Innovation has extended into the ecosystem and
community based engagements are coming into play. HCL has also enhanced its
relationships with partners and is creating a variety of innovative partnership models, with
various approaches to risk-reward sharing. Some of the notable partner engagements:
TOSHIBA 1977. Leading position on office. Automation and Laptops in
India.
INTEL 1981. Scripting an era of computing across the Microprocessor.
MICROSOFT 1985. Strategic relationship that has seen the computer evolves
from a computing device.
AMD 2004. Partnering in computing and providing IT Services.
36

37. NOKIA 1996. Dominant position in mobile handset market in India. HCL
partnered with Nokia to distribute their mobile phones in the burgeoning Indian market.
Nokia today has more than 70% market share and the best service network in the country.
17).STRATEGIC ALLIANCES
CISCO
1996. Cisco on cutting edge networking technologies in an Industry leading Risk Reward
model. This is the largest development centre for Cisco outside of Cisco, with 1600+
Software Engineers. 47 patents from this centre have been filed by Cisco.
NOKIA
1996- till date. Dominant position in mobile hand set market in India. HCL partnered with
Nokia to distribute their mobile phones in the burgeoning Indian market. Nokia today has
more than 70% market share and the best service network in the country.
BT
2001-2005. HCL set up the first Indian BPO Global Delivery Centre in Northern Ireland. It
currently employees 200 UK nationals.
DEUTSCHE BANK
2001-2005. HCL partnered with DB to create a large delivery centre at Bangalore. This
centre offers the widest range of Capital Market services.
BOEING
2005. HCL is working with Boeing for the 787 Dreamliner program. In addition, across its
aerospace practice, HCL works with 20 of the world’s leading aviation companies.
37

38. IBM
2006. HCL has set up a centre for IBM which is the
First Power PC architecture design centre outside of
IBM. HCL has the license to use the Power PC
architecture to build new products.
NEC
2005. HCL has a Joint Venture with NEC, and this is the only one of its kind between an
Indian IT major and a global Japanese conglomerate.
1).HCL CDC
As the training arm of HCL Infosystems, HCL Career Development Centre (CDC) carries
forth a legacy of excellence spanning across more than three decades. HCL CDC is an
initiative that enables individuals and organisations to benefit from HCL's deep expertise in
the IT space.
Among the fastest growing IT education brands in India, HCL CDC offers a complete
spectrum of quality training programs on software, hardware, networking as well as global
certifications in association with leading IT organisations worldwide.
38

39. Empowered with strategic alliances with leading IT organisations in India and abroad, HCL
CDC training solutions cater to diverse consumer profiles including individuals, enterprises,
academic institutions and Government enterprises.
As the fountainhead of the most significant pursuit of human mind (IT), HCL strongly
believes, "Only a Leader can transform you into a Leader". HCL CDC is a formalization of
this experience and credo which has been perfected over three decades.
2).Competitors of HCL CDC
In domestic market HCL CDC has many competitors. Some small
players also has competition in IT education sector.
Competitors of HCL CDC
· GT
· IIJT
· NIIT
· IIHT
· JET KING
3).HCL CDC Advantage
· HCL HeritEdge
· ISO 9001: 2000 Certification.
39

40. · Cutting - Egde coursemare.
· Global Alliances.
· International Recognition.
· Hands – on Training.
· Widespread Network.
40

41. .
41

42. CHAPTER 2
REVIEW
OF
LITERATURE
42

43. REVIEW OF LITERATURE
Good piece of research needs to be connected with the work already done, to attain an
overall relevance and purpose. The review of literature thus becomes a link between the
research proposed and the studies already done and also gives a chance to the reader to
appreciate the evidence that has already been collected by previous research, and thus
projects the current research work in the proper perspective. Review of literature actually
needs to be done even before the research project is formalized. This is essential to make
sure that you are not repeating the work that someone has already done earlier. Review of
literature is also important to highlight difference in opinions, contradictory findings or
evidence, and the different explanations given for their conclusions and differences by
different authors. In some cases, an analysis of these factors can help one understand may
facets of a complex issue and at other times, such analysis can lead to a new possibility that
can be researched upon in the current project. Thus review of literature is a very important
part of one's research.
Finally, there is hardly any research project which is totally unrelated with research that has
already taken place. Usually every individual research project only adds to the plethora of
evidence on a particular issue. Unless the existing work, conclusions and controversies are
properly brought about, most research work would not appear relevant, nor will it appear
important in the whole framework. Thus, review of literature is a very important aspect of
any research both for planning your work as well as to show its relevance and significance.
43

44. The institution has on its rolls renowned faculty with expertise in areas of software design,
VLSI, RF engineering and Multimedia design. The institute was setup with an initial outlay
of INR 750,000,000. In its more than eight years of operation, it has developed a very
strong infrastructure with on-campus housing and high-speed LAN for internet
connectivity. It is now widely rated as one of the top 10 private ICT institutes in India.
Anil Ambani founded this institute so as to train students according to the need of their
industry. Earlier they use to hire professionals from various colleges and universities and
then train them according to their requirements. But now they train students in their institute
and then hire them in their own firms. In this way they get professionals according to their
own need and requirements.
According to the survey conducted within the institute in 2008, students feel that business
firms need to take initiatives in encouraging such institutes and also feel that these type of
institutes promoted by big industrial players not only help them to gain knowledge but it
also provides them an insight to corporate world.
1) Infosys Technologies: Training for Retaining- A Case Study the annual demand for
the software and IT professionals in India had skyrocketed since the last two decades. While
demand was tremendous, retaining the workforce was a significant challenge and the
industry suffered from high attrition rates. Also the dynamic nature of the industry required
its workforce to upgrade frequently in technology and skills. Infosys Technologies Limited,
one of India’s biggest IT & software companies provided IT services, solutions and
consultation globally and employed over 49,000 employees worldwide. Infosys has
44

45. remained successful over the years in keeping the attrition rate lower as compared to the
industry average and has been recognized world over for its efforts in training its
employees.
This case discusses and describes in detail how Infosys trains its employees, specially the
fresh recruits. The selection criteria of Infosys and various stages of its recruitment process
have been identified. The 14 ½ week rigorous training module for freshers which Infosys
conducts at Infosys U, one of the largest corporate training centres in the world has been
described. The training module encompasses both technical and soft skills training and
gears the fresher for a challenging career. Infosys imparts continuous training to its
employees based on specific requirements as they progress in their career paths. It was rated
as the ‘Best Employer in India’ in 2001 and 2002 by leading Indian business magazines and
as the world’s best in employee training and development by The American Society for
Training and Development for consecutive three years 2002, 2003 & 2004. These and
various such recognitions have been the testimony of Infosys’s commitment towards its
employees.
2).Career Development-A Case Study(2010): undergoing IT education in India has
become quite customary. One can find numerous number of IT institutes in the market.
With the emerging trend of IT study in the country, IT training centers have been
mushrooming in India over the years. IT sector provides the most advanced career option
for various job seekers and expert and which is why IT education in India has become an
important study option for maximum number of students in the country.
As an IT aspirant, one has to choose the right IT institute of his choice and get enrolled
there. When it comes to a particular IT training institute a lot of questions come up upon
student’s minds. What bothers them particularly is whether they will avail of quality
training program, placement assistance, hands on training experience etc. HCL CDC as an
45

46. IT training centre caters to all these queries of IT students. The training centre has designed
and developed a unique IT study program for students who have a key interest in IT and
computers.
HCL CDC has differentiated itself from other IT training institutes in India by imparting an
exceptional IT training program to its students. HCL CDC students hold a prestigious badge
as compared to other students from other IT training institutes. This is because HCL CDC
imparts IT study in a much technologically advanced mode. HCL CDC team keeps on
updating the latest technology content and tools so that its students avail of the best hands
on training experience during their training period.
HCL CDC is one of the top computer institutes in India which provides the right and
targeted IT study programs to IT aspirants. After getting trained at HCL CDC it is not a
tough task for an individual to get a job in any IT or Non IT sector. The CDC also provides
facilities for placement assistance to its students. Those students with an exceptional skill or
proficiency get offer letters from various blue chip companies even before course
completion.
HCL CDC believes in producing only the best IT professionals who can easily fit in any
high-ranked IT company. This is the reason why HCL CDC has devised, designed and
developed the most relevant IT study program for its students. HCL CDC team also keeps
improving its process so that they suit and adapt well with the changing market scenario.
Through continuous efforts and meticulous methodologies HCL CDC has proven itself as
one of the most reputed IT training institutes in India which impart the most relevant IT
training to the burgeoning number of IT students in the country.
46

47. CHAPTER 3
RESEARCH
47

48. METHODOLOGY
RESEARCH METHODOLOGY
1).METHODOLOGY
Research means a search for knowledge or gain some new knowledge and methodology can
properly refer to the theoretical analysis of the methods appropriate to a field of study of to
the body of methods and principles particular to a branch of knowledge. Research
methodology has a specified framework for collecting the data in an effective manner.
Research methodology means “defining problem, defining the research objectives,
developing the research plan, collecting the information, analyzing the information and
presentation of findings.” Such framework is called “Research Design”. The research
process that was followed consisted of following steps:
2).The problem
The problem includes the study of the feasibility of training courses started by HCL CDC.
It also includes satisfaction of trainees in terms of money charged, scheduling of classes,
course contents, timings, and various other factors.
48

49. 3).Research Design
It is necessary to state clearly the research design and plan for successful completion of the
research project. Our team deliberated upon the research design and plan and applied
following design of research, which includes data base, approach of the research,
instruments of research and sampling design.
4).Data Collection
Both the sources of data i.e., primary as well as secondary are used to achieve the aims
and objectives of the study.
(4.1)Primary data
Primary data has been collected with help of questionnaire. Questionnaire are filled
by the customers, who are using HCL products .Primary data has been also collected
with the help of telephonic interviews to make the study more reliable.
(4.2)Secondary data
Secondary data has been collected from various published & unpublished documents
of HCL, Reports related to different periods are reviewed to obtain the necessary data
for the project.
5).Approach to Research
Field survey approach has been applied to the present research project and found to be
best suited for descriptive and analytical research work. Field survey are undertaken to
study the respondent’s choices, preferences, knowledge, beliefs, decisions, satisfaction
49

50. and other behavioral aspects. Therefore, we have undertaken a field survey of HCL
CDC centre at Mohali city to accomplish the objectives of the research project.
Descriptive and analytical research report includes surveys, observations and fact
finding enquiries from the respondents. The same has been applied in the present case
so that customer’s preferences, choices and satisfaction regarding HCL CDC can be
analyzed.
6).Instruments of Research
Various research instruments were used according to the objectives of the research. The
studies based on the primary sources of information normally use questionnaire based
information. So, in the present study the questionnaire instrument of research has been
applied, (see Annexure). To construct a comprehensive questionnaire relevant literature
on the subject has been reviewed.
7).Sampling Design
The process of sampling involves any procedure using a small number of items or part
of the whole population to make conclusions regarding the whole population. A sample
is a subset, or some part, of a larger population. The purpose of sampling is to enable
researchers to estimate some unknown characteristics of the population. The sampling
technique has been applied in the present case keeping in view universe, contact
methods and sample size.
Sample size : 70 Customers of HCL Company.
Area of sampling :Mohali
Sampling techniques :Judgment
Data analysis
50

51. In the present study verbal responses obtained through the structured questionnaire from
the respondents have been tabulated. Different and relevant statistical techniques have
been applied to analyze the information and to draw conclusions and policy
implications.
OBJECTIVES OF THE STUDY
The following are main objectives of study:
· To study the market expansion of HCL through career development programs.
· To gain familiarity with a phenomenon or to explore new ideas regarding career
programs.
· To portray accurately the characteristics of a particular individual, situation or a group
which form the part of target customers.
51

52. SCOPE OF STUDY
As the training arm of HCL Infosystems, HCL Career Development Centre (CDC) carries
forth a legacy of excellence spanning across more than three decades. HCL CDC is an
initiative that enables individuals and organisations to benefit from HCL's deep expertise in
the IT space. Among the fastest growing IT education brands in India, HCL CDC offers a
complete spectrum of quality training programs on software, hardware, networking as
well as global certifications in association with leading IT organisations
worldwide.Empowered with strategic alliances with leading IT organisations in India and
abroad, HCL CDC training solutions cater to diverse consumer profiles including
individuals, enterprises, academic institutions and Government enterprises.
LIMITATIONS OF STUDY
Although we have done sincere efforts to collect authentic and relevant information, the
study may have the limitations. Firstly, it was very difficult for us to get the response from
some of the respondents because of their busy schedule and also found to be reluctant to
answer the questions seriously. During field survey and telephonic interviews a clear bias
was noticed regarding the courses they were pursuing. Secondly, this study is limited only
52

53. to the Mohali CDC centre. Perceptions of trainees in other CDC centers around India may
vary.
53

54. CHAPTER 4
DATA ANALYSIS
AND
INTERPRETATION
54

55. DATA ANALYSIS AND INTERPRETATION
1).Firstly we will study what types of courses are being taught at CDC centre. And also
what percentage of trainees has undertaken which course. Firstly the questionnaires were
distributed to 50 students and their views were collected. Then firstly percent age of
students study different courses is calculated.
Table 1.
Course wise distribution of respondents.
Type of Courses No. of respondents
Software 20
Hardware 0
Electronics 0
55

56. 2).It is also interesting to explore from what sources the respondents gather information and
knowledge regarding which course to be undertaken and where. The information and
analysis of this aspect reveals that word of mouth, advice of friends and advertisements
were the leading sources.
Table 2.
Sources of Information
Type of Sources Information No. of respondents
Friends 6
Parents 1
College /University 13
Advertisement 0
56

57. 3).Then the technical specifications were studied. To check the technical feasibility of the
various courses respondents were asked to rank the various technical specifications such as
computers, projectors, clipboards, electronic components, etc. High percent age of
respondents preferred rank 1 and rank 2. This shows the high level of satisfaction of
technical specifications.
Table 3.
Distribution of ranks of technical specifications.
Rank of technical specification No. of respondents
1 5
2 1
3 13
4 1
57

58. 4).Then the ranking of course content was also studied. Course content consists of all the
topics that are covered in the course. The contents of such technical courses should be
updated according to the new requirements. It is very important that the course should be
according to the needs of the industry so that students should be updated to the new
technology that exists in the industry.
Table.4.
Distribution of ranks of course content.
Rank of course No. of respondents
1 5
2 10
3 5
4 0
58

59. 5).We was also interested to study the economical feasibility of the various programs
going on in HCL CDC. Cost of the programs is an important factor which helps to
decide which course to opt and where to enrol. The cost of the program should be in
accordance to the duration of the program and the facilities provided to the students.
Table 5.
Distribution of response in accordance to how economical the programs
are.
Response No. of respondents
Very 9
Less 8
Not at All 3
Little Less 0
59

60. 6).To check the proper scheduling, we studied that whether the day-to-day schedule of the
classes and the topics to be studied were distributed or not. This helped to understand the
proper scheduling of programs. It is very important to carry out these programs in a
systematic way.
Table 6.
Responses of whether day-to-day schedule was distributed.
60
Day to day distribution of classes Response
Yes 11
No 9

61. 7).Not only the day-to-day distribution of topics is important, but proper scheduling of
classes is also important.
Table 7.
Responses of satisfaction level of scheduling of classes.
Option of respondents No. of respondents
Very satisfied 2
Satisfied 11
Not Sure 4
Dissatisfied 3
61

62. 8).Overall satisfaction consists of various things. This includes all the above factors.
Whether the respondents are happy with the HCL CDC on the whole. This constitutes
satisfaction from trainers, course content, teaching methods, equipments provided,
scheduling, timings, etc.
Table 8.
Distribution of response of overall satisfaction level.
Option of satisfaction level No. of respondents
Very satisfied 3
Satisfied 13
Not Sure 2
Dissatisfied 2
62

63. 9).To check the satisfaction level of the respondents another question was asked.
Satisfaction level can be measured if the respondents are willing to advice their friends to
join the same institution. If the word of mouth advertisement of HCL CDC is good then we
can say that the satisfaction level is high.
Table 9.
63

64. Distribution of response in order to check word of mouth.
64
Option of respondents No. of respondents
Yes 10
No 7
Not Sure 1
Might be 2

65. 10). What type of training is providing in your organization?
Type of training No. of respondents
On Job Training 8
Of the Job Training 5
Conference /Discussion 4
Programme Instruction 3
65

66. CHAPTER 5
FINDINGS
AND
SUGGESTIONS
66

67. FINDINGS
1) Firstly, talking about the types of programs being taught at the HCL centre, they are
very much in accordance with the demand of the industry. All these three spheres, that
is, software, hardware and electronics, are in great demand and a lot number of
professionals are needed in all these spheres.
2) The study of sources of information reveals that HCL has a good word of mouth, and is
also among the top preferred companies in the various colleges and universities i.e.
44%. This is clear from the data interpretation.
3) The maximum number of respondents opted for either rank 1 or rank 2 in case of
technical specifications. This means that the technical infrastructure of the company is
sound and it can very easily carry on all the training programs.
4) The course contents of the various programs are also updated and in accordance with
the requirements of the industry. This is clear from the data analysis as 70% of the
respondents opted either for rank 1 or rank 2 in case of course contents.
5) Economic feasibility of any program is very important so as to carry on with it. The
programs being taught at HCL are very economical in accordance to all the facilities
provided to the students. This is clear from the data, as, as many as 58% of the
respondents feel that all the courses are economical.
6) Scheduling of the classes, distribution of day-to-day schedule determines whether the
programs are well managed and organized. The satisfaction level in both the cases is
67

68. high and we can say that there is proper management of the programs internally. This
leads to greater satisfaction level of the customers, which further leads to good word of
mouth.
7) Overall satisfaction level of the respondents is 50%. This means that there is some
reason due to which they are not that happy. This factor is definitely internal as not
many of them are satisfied with the distribution of day-to-day schedules. Also for 34%
of the respondents, the programs are less economical.
SUGGESTIONS
1) Firstly HCL CDC definitely needs to increase its advertisement, as not many people
know about this new institute which is the branch of HCL Infosystems. Awareness
among people is needed and proper guidance must be provided about the purpose of
CDC. Firstly the people need to be educated about CDC, and this needs to be done by
the company first and then comes the word of mouth.
2) Economic feasibility is the second thing on which they need to work. Some good
students often abandon their studies only due to economical conditions. So, all these
programs need to be made economical so that everyone who is interested can go ahead
with them.
3) To increase word to mouth publicity, HCL CDC needs to take care of proper
management of programs. So as to give students a professional atmosphere they need to
improve their scheduling.
68

69. 4) Overall satisfaction level is comparatively less. So after improving all the above factors
the overall satisfaction level will definitely increase and hence word to mouth publicity
will automatically increase.
5) Being a manager of the project. I could have offered more flexibility in pricing strategy
of HCL Training program to suit the pockets of lower middle class.
6) More promotional tool like event sponsorships, advertisements and Pamphlets could be
used to create more awareness about HCL Training programs.
7) Prior research on segmentation target customers and reasons influencing their decision
should be done to increase closings of HCL Training programs.
CONCLUSION
By working on this project titled feasibility of products of HCL. It has been clearly seen
there is large scope for HCL to venture in career development programs in order to growing
demand of trained and skilled professional in information technology industry.
69

70. BIBLIOGRAPHY
BOOKS:
· C.R. Kothari, “Research Methodology”.
· Bailey, Kenneth, “Methods of Social Research”.
· Clover, Vernon T, and Balsley, Howard, “Business Research methods”.
· Cochran, W.G., “Sampling Techniques”.
· C.willian, “Business Research Methods”, Homewood.
· Cooley, Willianu, “Multivariate Data Analysis”.
· Kish, Leslie, “Survey sampling”, Johan wiley&sons.
· Sharma, H.D., and Mukherji, S.P., “Research in commerce, Methodology and Survey”.
· Berdie, Douglas R, and Anderson, John F, “Questionnaires: Design and use”.
· Dr.C.N.Sontakki “Business Management Education and Research”.
· Allan Pepper (1999) A Handbook on Training and Development.
WEBSITES
70

71. · http://www.hcl.in
· http://www.google.com
· http://www.scribd.com
· http://www.hclcdc.com
· http://www.slideshare.com
· http://www.submitesuit.com
ANNEXURE
71

72. QUESTIONNAIRE
Name...................................
Qualification....................... date....................
1) What type of course are you doing?
 Software
 Hardware
 Electronics
2) Who suggested HCL?
72

73.  Friends
 Parents
 College/University
 Advertisements
3) Rank the technical specifications.
(PC,projectors,clipboards,electroniccomponents, etc)
 1
 2
 3
 4
4) Rank the course contents.
73

74.  1
 3
 4
 5
5) How economical it is?
 Very
 Less
 Not at all
 Little less
6) Was the day-to-day schedule distributed?
 Yes
 No
74

75. 7) Are you satisfied with the scheduling of classes?
 Very satisfied
 Satisfied
 Not Sure
 Dissatisfied
8) Are you overall happy with each and everything?
 Very Satisfied
 Satisfied
 Not Sure
 Dissatisfied
9) What type of training is providing in your organization?
75

76.  On Job training
 Off the job training
 Conference/discussion
 Programmed instruction
11)Any suggestions/complaints
………………………………………………………
76

77. 77