Aaron Koral

Tucson, Arizona Area United States

Customer Care Representative II

Finance / Banking / Insurance

Provide assistance to AHCCCS and Medicare Special Needs Plan members with physician selection, benefit coverage as well as prescription drug authorizations using IDX software. Resolve provider claim payment issues over the phone and via email by submitting service requests using Seibel CRM software. Helped department achieve an average Overall Member Satisfaction score of approximately 93% for University Family Care and approximately 92% for Maricopa Health Plan from 2010 to 2013 by taking an average between 800 - 1000 calls per month.