The Seven C's of Effective Business Communication

BUSINESS COMMUNICATION THE SEVEN C’s OF EFFECTIVE COMMUNICATION

Presenter: Syed Aamir Ali Presented To: Sir Khalil Ahmed & Rest of the Class Members.

THE SEVEN C’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

COMPLETENESS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Provide All Necessary Information ,[object Object],Answer All Questions Asked Look for questions: some may even appear buried within a paragraph. Locate them and then answer precisely. Give Something Extra, When Desirable Use your good judgment in offering additional material if the sender’s message was incomplete.

CONCISENESS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Eliminate Wordy Expressions ,[object Object],Example Wordy: At this time Concise: Now Wordy: Due to the fact that Concise: Because

Include Only Relevant Material ,[object Object],[object Object],Example;

CONSIDERATION ,[object Object],[object Object],[object Object],[object Object]

Focus on “You” Instead of “I” or “We” ,[object Object],Example We-Attitude: I Am delighted to announce that we will be extending our hours to make shopping more convenient. You-Attitude: You will be able to shop evenings with the extended hours.

Show Audience Benefit or Interest in the Receiver ,[object Object]

CONCRETENESS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Use Specific Facts and Figures ,[object Object],Concrete, Precise In 1996, the GMAT scores averaged 600; by 1997 they had risen to 610. Vague, General, Indefinite Student GMAT scores are higher.

Put Action in Your Verbs ,[object Object],[object Object],[object Object]

Choose Vivid, Image-Building Words ,[object Object],Bland Image This is a long letter. More Vivid Images This letter is three times as long as you said it would.

CLARITY ,[object Object],[object Object],[object Object]

Choose Precise, Concrete, and Familiar Words ,[object Object],Familiar Pretentious About After Home For example Circa (L) Subsequent Domicile e.g. (L)

Construct Effective Sentences and Paragraphs ,[object Object],Unclear: Being an excellent lawyer, I am sure you can help us. Clear: Being an excellent lawyer, you can surely help us.

COURTESY ,[object Object],[object Object],[object Object],[object Object],[object Object]

Be Sincerely Tactful, Thoughtful, and Appreciative ,[object Object],Tactless, Blunt More Tactful Stupid letter; I can’t understand any of it. Clearly, you did not read my latest fax. It’s my understanding… Sometimes my wording is not precise; let me try again

Use Expressions that Show Respect ,[object Object],You are delinquent You failed to Contrary to your inference Inexcusable Simply nonsense Skip Irritating Expressions

Choose Nondiscriminatory Expressions ,[object Object],Questionable More Desirable Freshman Manpower Entering students; first year student. Workers; employees; work force personnel

CORRECTNESS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Use the Right Level of Language ,[object Object],More Formal Less Formal Participate Procure Endeavor Join Get Try Check Accuracy of Figures, Facts, and Words A good check of data is to have another person read and comment on the validity of the material.

MANY THANKS FOR YOUR ATTENTION

The Seven C's of Effective Business Communication

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Andere mochten auch

Andere mochten auch (15)

Ähnlich wie The Seven C's of Effective Business Communication

Ähnlich wie The Seven C's of Effective Business Communication (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

The Seven C's of Effective Business Communication